About Nickelled

Nickelled is a cloud-based customer engagement solution designed to help businesses of all sizes create interactive walkthroughs for onboarding, prospects, or training purposes. The platform enables users to build manuals, tutorials and step-by-step guides for products, websites, applications, and program navigation. Nickelled allows users to share guided tours via different channels, such as text messaging, chat, bulk emails, website embedding, or active links in help documentation.

Nickelled offers a range of features, including self-paced learning, video integration, a caching-based environment, full-screen playback, smart-scrolling, automated form completion, guide creator tools, and multi-format support. The platform includes a mission dock module which allows users to launch guides and tutorials directly from their website. Point-and-click functionality enables users to create tutorials by simply selecting different elements.

Nickelled gives users insight into the user experience with analytics on number of views, completion status, satisfaction scores, and key metrics. The platform helps users monitor user sentiment through optional feedback surveys at the end of tutorials.

Pricing starting from:

US$199,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States, Canada, Australia, Germany, Brazil

Supported Languages

Danish, English, Finnish, French, German and 7 others, Irish, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish

Pricing starting from:

US$199,00/month

  • Free Trial
  • Subscription

Images

Nickelled add widget page screenshot
Nickelled satisfaction analytics screenshot
Nickelled step-by-step guide screenshot
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Nickelled screenshot: Nickelled add widget page screenshot Nickelled screenshot: Nickelled satisfaction analytics screenshot Nickelled screenshot: Nickelled step-by-step guide screenshot

Features

Total features of Nickelled: 25

  • 360 Degree Feedback
  • Content Management
  • Customer Experience Management
  • Customizable Branding
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Guided Problem Solving
  • Interactive Content
  • Knowledge Base Management
  • Multi-Language
  • On-Demand Recording
  • Real Time Analytics
  • Referral Tracking
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Status Tracking
  • Surveys & Feedback
  • Training Management
  • Workflow Management

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Reviews

Overall rating

4,9 /5
(16)
Value for Money
5/5
Features
4,6/5
Ease of Use
4,9/5
Customer Support
5/5

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Showing 5 reviews of 16
Matt O.
Overall rating
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best products I have used in my entire career!

Reviewed on 2018/02/08

I listed a lot in my review. But the biggest benefit is that we can roll out a product to our...

I listed a lot in my review. But the biggest benefit is that we can roll out a product to our clients that we can be proud of and promote. Before Nickelled out guides were cumbersome to read and use. We have always talked about doing marketing campaigns to our clients, but never have, with this software we will definitely market it to our clients. I'll be sure to let you know how successful it goes!

Pros

All of our guides and tutorial up to this point have been static PDF documents with Screen shots and text to explain what to do. Many times the images are blurry or too small to convey your message. With these guides we can get a crystal clear snapshot of every web page making the guides visually appealing to go through. Here are all the features I love about this software.

1. User Interface is intuitive and easy to navigate.
2. I can easily move pages around and add content on the fly.
3. I can set links to any section of our guide, making our table of contents the key feature for clients to get to where they need to go.
4. Tracking data such as # of clicks, % of completed the guide, and a satisfaction survey.
5. Customize the guides to match our color scheme.
6. The Nickelled team is very responsive and answers all my questions promptly.
7. Importing of other guides is easy.
8. Ability to recover deleted guides (I accidentally deleted a guide and the Nickelled team got it back for me with no problems)
9. Cost Effective - we are a small firm but have a large audience so it was a no brainer to sign up.
10. Our clients absolutely love these guides, I have gotten countless feedback on how amazing they look and work.
11. We have cut down on the amount of time it takes to walk a client through our website saving us countless hours.

Cons

I think with any piece of software there are always features you wish were available for your specific needs. Our website will be changing and this means we will need to update all of the web pages to our guides. Though it will require additional effort it will be well worth it.

Kate G.
Overall rating
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We used Nickelled for product demos for a new social networking product.

Reviewed on 2018/05/11

Simple guided tours of fundamental processes our website visitors might need to take on my client's...

Simple guided tours of fundamental processes our website visitors might need to take on my client's site.

Pros

It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to setup and customer service was great when I ran into small hiccups - getting back to me quickly. We were able to get the demos set up in a matter of hours with a price tag that was reasonable for a startup of our size.

Cons

The mobile version of the software was a work in progress. The processes that we needed to guide our user through were very basic so the fact that it wasn't an exact match to our mobile site it was effective at guiding the user through the simple processes they would need to take on the mobile version of our website. I wish that there was the ability to bypass the thumbs up and thumbs down at the end of the guided tour, or at least add some styling to this mandatory step.

Response from Nickelled

Thanks for the wonderful review, Kate :)

We are also pleased to confirm that it's now possible to disable the feedback survey at the of the guided tours, as requested!

Penny R.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great product that helps simplify onboarding and training experiences

Reviewed on 2016/02/04

We've worked with Fraser and the Nickelled team for the past 6+ months after receiving a...

We've worked with Fraser and the Nickelled team for the past 6+ months after receiving a recommendation to check the product out.

Having used it for a number of months, both for our provider onboarding and internal team training, it's become a core part of our toolset at Hassle HQ.

We're excited to see how the product develops and the new features that they're working on currently.

Response from Nickelled

We'll be in touch shortly to tell you about our latest feature we know the Hassle team will love it!

Callum C.
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pretty Good

Reviewed on 2020/11/30

Pros

How easy it is for customers to use it helps us every dau

Cons

the launchers are difficult to set up for a non developer

Response from Nickelled

Thanks for your kind words and your feedback on our launchers, Callum! We will shortly be releasing an update which will make them easier to implement for a non-developer, so please watch this space!

Kasia K.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Nickelled saved my life!

Reviewed on 2016/01/08

I was looking for a way to train our employees on how to use internal systems. I wanted something...

I was looking for a way to train our employees on how to use internal systems. I wanted something interactive (not passive like watching a video), something that didn't require coding on my part or within the system itself, something that was easy to change and modify... and available in two languages.

When I found Nickelled, all my prayers were answered. Now, instead of explaining how to do easy tasks over and over, on a one-to-one basis, I just refer my employees to an intranet page where I've posted all the guides. All the feedback has been overwhelmingly positive.

Using the software was easy, with a very short learning curve. Customer Service is outstanding - I feel like I have my own account rep. I was even trying to figure out why something wasn't working, when my rep initiated a chat with me - "hey I see something went wrong. I've fixed it for you. Try again". Really? Telling me it's fixed before I even contacted you? I wish all services were like that!!!

Thanks to Nickelled, I have more time for other priorities. I'm happy, my employees are happy and my boss is estatic!

Response from Nickelled

Hi Kasia. Thanks for leaving a review.

We're super happy to free up your time, make you happy AND make your boss happy too!

Showing 5 reviews of 16 Read all reviews

Nickelled FAQs

Below are some frequently asked questions for Nickelled.

Nickelled offers the following pricing plans:

  • Starting from: US$199,00/month
  • Pricing model: Subscription
  • Free Trial: Available

The Guides Package - $199 per month for 25 tours. The Academy Package - $199 per month for 5 academies. The Complete Package - $399 per month for 100 tours.

Nickelled offers the following features:

  • 360 Degree Feedback
  • Complaint Monitoring
  • Content Management
  • Customer Experience Management
  • Dashboard
  • Email Integration
  • Email Marketing
  • Feedback Collection
  • Interactive Content
  • Knowledge Base
  • Market Research
  • Multi-Language
  • Referral Tracking
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Workflow Management
  • eCommerce

Nickelled has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Nickelled supports the following languages:

Danish, English, Finnish, French, German, Irish, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish

We do not have any information about what devices Nickelled supports

We do not have any information about what integrations Nickelled has

Nickelled offers the following support options:

Phone Support, Online Support

Related categories

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