Nickelled
About Nickelled
Nickelled is a cloud-based customer engagement solution designed to help businesses of all sizes create interactive walkthroughs for onboarding, prospects, or training purposes. The platform enables users to build manuals, tutorials and step-by-step guides for products, websites, applications, and program navigation. Nickelled allows users to share guided tours via different channels, such as text messaging, chat, bulk emails, website embedding, or active links in help documentation.
Nickelled offers a range of features, including self-paced learning, video integration, a caching-based environment, full-screen playback, smart-scrolling, automated form completion, guide creator tools, and multi-format support. The platform includes a mission dock module which allows users to launch guides and tutorials directly from their website. Point-and-click functionality enables users to create tutorials by simply selecting different elements.
Nickelled gives users insight into the user experience with analytics on number of views, completion status, satisfaction scores, and key metrics. The platform helps users monitor user sentiment through optional feedback surveys at the end of tutorials.
Images
Not sure about Nickelled?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Product Fruits
Centralpoint
Pendo
Thought Industries
Reviews
Already have Nickelled?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best products I have used in my entire career!
Reviewed on 2018/02/08
I listed a lot in my review. But the biggest benefit is that we can roll out a product to our...
I listed a lot in my review. But the biggest benefit is that we can roll out a product to our clients that we can be proud of and promote. Before Nickelled out guides were cumbersome to read and use. We have always talked about doing marketing campaigns to our clients, but never have, with this software we will definitely market it to our clients. I'll be sure to let you know how successful it goes!
Pros
All of our guides and tutorial up to this point have been static PDF documents with Screen shots and text to explain what to do. Many times the images are blurry or too small to convey your message. With these guides we can get a crystal clear snapshot of every web page making the guides visually appealing to go through. Here are all the features I love about this software.
1. User Interface is intuitive and easy to navigate.
2. I can easily move pages around and add content on the fly.
3. I can set links to any section of our guide, making our table of contents the key feature for clients to get to where they need to go.
4. Tracking data such as # of clicks, % of completed the guide, and a satisfaction survey.
5. Customize the guides to match our color scheme.
6. The Nickelled team is very responsive and answers all my questions promptly.
7. Importing of other guides is easy.
8. Ability to recover deleted guides (I accidentally deleted a guide and the Nickelled team got it back for me with no problems)
9. Cost Effective - we are a small firm but have a large audience so it was a no brainer to sign up.
10. Our clients absolutely love these guides, I have gotten countless feedback on how amazing they look and work.
11. We have cut down on the amount of time it takes to walk a client through our website saving us countless hours.
Cons
I think with any piece of software there are always features you wish were available for your specific needs. Our website will be changing and this means we will need to update all of the web pages to our guides. Though it will require additional effort it will be well worth it.
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We used Nickelled for product demos for a new social networking product.
Reviewed on 2018/05/11
Simple guided tours of fundamental processes our website visitors might need to take on my client's...
Simple guided tours of fundamental processes our website visitors might need to take on my client's site.
Pros
It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to setup and customer service was great when I ran into small hiccups - getting back to me quickly. We were able to get the demos set up in a matter of hours with a price tag that was reasonable for a startup of our size.
Cons
The mobile version of the software was a work in progress. The processes that we needed to guide our user through were very basic so the fact that it wasn't an exact match to our mobile site it was effective at guiding the user through the simple processes they would need to take on the mobile version of our website. I wish that there was the ability to bypass the thumbs up and thumbs down at the end of the guided tour, or at least add some styling to this mandatory step.
Response from Nickelled
Thanks for the wonderful review, Kate :)
We are also pleased to confirm that it's now possible to disable the feedback survey at the of the guided tours, as requested!
-
Review Source
Overall rating
- Ease of Use
- Customer Support
Great product that helps simplify onboarding and training experiences
Reviewed on 2016/02/04
We've worked with Fraser and the Nickelled team for the past 6+ months after receiving a recommendat...
We've worked with Fraser and the Nickelled team for the past 6+ months after receiving a recommendation to check the product out.
Having used it for a number of months, both for our provider onboarding and internal team training, it's become a core part of our toolset at Hassle HQ.
We're excited to see how the product develops and the new features that they're working on currently.
Response from Nickelled
We'll be in touch shortly to tell you about our latest feature we know the Hassle team will love it!
- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic for product walk-throughs without the need for dev!
Reviewed on 2018/02/27
Pros
We found Nickelled whilst looking for a solution to onboard our users without the need for extensive dev work - and we haven't looked back since! It gives our team the ability to create, update, and share simple walk-through guides without roping in engineer resource, which is always in short supply.
Perfect solution, great product, and brilliant support.
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great product - excellent, and much cheaper than WalkMe
Reviewed on 2018/01/05
Pros
1. Great customer service
2. Ease of deployment
3. Ease of setup
In all, its a great product to get users onboarded.
Cons
1. Had some early deployment issues- fixed promptly by customer support
We had some technical issues early on, but the way customer support handled the issues was timely and professional
Nickelled FAQs
Below are some frequently asked questions for Nickelled.Q. What type of pricing plans does Nickelled offer?
Nickelled offers the following pricing plans:
- Starting from: US$299.00/month
- Pricing model: Subscription
- Free Trial: Available
The Guides Package - $199 per month for 25 tours. The Academy Package - $199 per month for 5 academies. The Complete Package - $399 per month for 100 tours.
Q. Who are the typical users of Nickelled?
Nickelled has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Nickelled support?
Nickelled supports the following languages:
Danish, English, Finnish, French, German, Irish, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish
Q. Does Nickelled support mobile devices?
Nickelled supports the following devices:
Q. What other apps does Nickelled integrate with?
We do not have any information about what integrations Nickelled has
Q. What level of support does Nickelled offer?
Nickelled offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Nickelled.
Customer Experience Software
