DockMaster

Marine management solution for boatyards & boat dealerships

4,3 /5 (14 reviews) Write a Review!

DockMaster Overview

What is DockMaster?

Dockmaster is a cloud-based marine management solution designed to help marinas, boatyards & boat dealerships streamline and manage all processes related to storage, occupancy tracking, mobile task assignment, billing, reservations, labor tracking, financials, subcontractor management, and more.

Designed for businesses of all sizes, Dockmaster comes with a work order management system, which enables users to track and create custom reports on work-in progress, profitability, flat-rates, time stamps, materials billing, and more. The platform provides a mobile application for service technicians to view/schedule new jobs, track actual time spent on jobs, and add time cards or notes via typing or voice-to-text recognition. Dockmaster allows users to handle unit sales, contracts, serialized purchasing, and more with the sales management module.

Dockmaster supports integration with several third-party applications and service providers, such as Kenect, Swift Harbour, BoatCloud, SpeedyDock, MarineSync, ARI PartSmart, YachtCloser, Dealer Spike, teamMarine, FuelCloud, Freedom Pay, Worldpay, Elavon, 3clix, and more.

DockMaster Overview

Pricing

Starting from
US$165,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is available on monthly subscriptions, starting at $165/month.


DockMaster Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Dockmaster boat sales with F&I screenshot
Dockmaster service and parts screenshot
Dockmaster point-of-sale system screenshot
Dockmaster visual marina management system screenshot
Dockmaster financial management system screenshot
DockMaster video DockMaster screenshot: Dockmaster boat sales with F&I screenshot DockMaster screenshot: Dockmaster service and parts screenshot DockMaster screenshot: Dockmaster point-of-sale system screenshot DockMaster screenshot: Dockmaster visual marina management system screenshot DockMaster screenshot: Dockmaster financial management system screenshot

DockMaster Reviews

DockMaster Reviews

Overall rating
4,3
/
5
Excellent
8

Very good
3

Average
2

Poor
1

Terrible
0

Value for Money
4,1
Features
4,1
Ease of Use
4,2
Customer Support
4,6
79% recommended this app
John F.

I have used three marina management programs and DockMaster is second to none!

DockMaster is a collection of "best practices" that if used properly, will help grow your business and profits. We have implemented the program across our departments and it has made a tremendous difference in how well the workflow in every department as improved. We have also improved every faction of our business.


Maureen P.

We have been using DockMaster about 10 years & the overall experience & customer service is...


Dominic F.

keep looking

I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was command based system 15 years ago. since then we have been forced in many so -called "upgrades" I first welcomed the first g.u.i. based version but recently we have been force to go a system that could also accommodate touchscreens. Features that we took for granted have been taken away, such as the ability to credit and charge items on the same invoice. Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example). The technical support department is quick to respond to complaints and requests to tell they not going to fix it. I could go on and on with complaint but long story short...keep looking.


Michele P.

We have been a user for many years, there are good and bad things we have experienced over the...

It covers all the different areas of business that our company deals with in one software solution


Jeff H.

Docmaster

From using a few previous accounting packages that were not Marine specific to using this one is like Chalk and Cheese


John F.
Industry: Maritime
Company size: 11-50 Employees

I have used three marina management programs and DockMaster is second to none!

Used Daily for 2+ years
Reviewed on 2018/11/01
Review Source: Capterra

DockMaster is a collection of "best practices" that if used properly, will help grow your business and profits. We have implemented the program across our departments and it has made a tremendous difference in how well the workflow in every department as improved. We have also improved every faction of our business.

Pros

The program is very well thought out and intuitive. We can have users up and running in short order. If we do have a glitch or we don't understand something, it is handled in a very professional and efficient manner. In addition, the group and individual training sessions are awesome! I try to join all of them because it expands my knowledge and it reminds me of items I may forgotten. This is also the only program where you feel as though your ideas and suggestions count. They have an “Ideas” portal which is excellent. You can post any idea and it it is reviewed by DockMaster programmers and other users. Feels good even when your ideas can’t go forward because you know you are being listened to. Awesome program!

Cons

It doesn't make coffee or bring in donuts.

Response from Valsoft

Hi John,

Thank you so much for the five star rating. We appreciate your support.

All the best,

DockMaster Software

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Maureen P.

We have been using DockMaster about 10 years & the overall experience & customer service is great.

Used Daily for 2+ years
Reviewed on 2018/05/08
Review Source: Capterra

Pros

I love the hosted system since we no longer have to maintain a server. It makes it easy to work from home if necessary. Some of the features I like... the ability to email work orders or payment receipts etc.. We use WO estimate's which is a great feature. In AP invoicing I like the added feature of the sublet PO - which allows me to see any discrepancy with the cost on the WO compared to the cost of the vendor invoice. I like that you can have more than one customer maintenance file or WO open at the same time. The system allows for you to easily search customers by name, phone number or rack/slip location. Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.

Cons

I don't like to create reports, but generally I can work with one of the system reports to get the data I need.

Response from Valsoft

Maureen,

Thank you for posting a review of DockMaster and highlighting the features of our hosted solution.

DockMaster Software, Inc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Dominic F.
Industry: Maritime
Company size: 11-50 Employees

keep looking

Used Daily for 2+ years
Reviewed on 2017/03/13
Review Source: Capterra

I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was command based system 15 years ago. since then we have been forced in many so -called "upgrades" I first welcomed the first g.u.i. based version but recently we have been force to go a system that could also accommodate touchscreens. Features that we took for granted have been taken away, such as the ability to credit and charge items on the same invoice. Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example). The technical support department is quick to respond to complaints and requests to tell they not going to fix it. I could go on and on with complaint but long story short...keep looking.

Response from Valsoft

Dominic,

Thank you for your review. We value feedback from of our clients, both positive and negative. If the information is constructive, such that it will help us improve, we are always open to suggestions.

It has been challenging for some of our long-time customers who have transitioned from our legacy (character-based) system to the new Windows touchscreen capability. But we have been actively working with the ownership and management at Rose¿s Oil for the last few months to help address your concerns and issues.

Some of the items you mentioned have been addressed in a previous release and some are upcoming in a future release. For instance, in the next release, email links will connect to MS Outlook for emailing, and history of those emails will be tracked in the users¿ Outlook mailbox. We would be more than happy to demonstrate this to you at your convenience.

Thank you,

DockMaster Customer Support

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Michele P.
Industry: Maritime
Company size: 11-50 Employees

We have been a user for many years, there are good and bad things we have experienced over the yeas

Used Daily for 2+ years
Reviewed on 2017/09/14
Review Source: Capterra

It covers all the different areas of business that our company deals with in one software solution

Pros

Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments

Cons

since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster

Response from Valsoft

Hi Michele,

Thank you for your continued business over the many years. The ease of use is certainly one of the benefits of DockMaster, glad to hear your users find it easy to pick up. Our Cloud product has helped to reduce operating costs vs the on promise solutions and the tool continues to get better and quicker with updates. We always recommend checking the type of internet connections your ISP is providing as well. We are pleased DockMaster covers all the different areas of your business in one software solution, we¿ll keep making improvements to support your needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jeff H.
Industry: Maritime
Company size: 11-50 Employees

Docmaster

Used Daily for 2+ years
Reviewed on 2019/04/09
Review Source: Capterra

From using a few previous accounting packages that were not Marine specific to using this one is like Chalk and Cheese

Pros

It is very intuitive and having had a few years using it we are very happy with it . in addition the backup we receive is fantastic .

Cons

It takes time to understand that it is rigid in the fact one must follow the process step by step however this is also a benefit as cash and invoices are well controlled

Response from Valsoft

Jeff,

Thank you so much for the great review. There are a number of different step by step processes to help control cash and invoices. Have you tried using the workflows on the home screen? Once you set them up, you can click one button to automate the flow.

Thanks,

Team DockMaster

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,5/10
Based on 14 user ratings
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DockMaster Pricing

DockMaster Pricing

Starting from
US$165,00/month
Free Trial
Subscription
Value for money

Pricing is available on monthly subscriptions, starting at $165/month.

Pricing is available on monthly subscriptions, starting at $165/month.

Value for Money
4,1/5
Based on 14 user ratings
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DockMaster Features

DockMaster Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,1/5
Based on 14 user ratings
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Categories

Additional information for DockMaster

Additional information for DockMaster

Key features of DockMaster

  • Accounting Management

DockMaster FAQs

DockMaster FAQs

Below are some frequently asked questions for DockMaster.

Q. What type of pricing plans does DockMaster offer?

DockMaster offers the following pricing plans:

Starting from: US$165,00/month

Pricing model: Subscription

Free Trial: Not Available

Pricing is available on monthly subscriptions, starting at $165/month.

Q. What are the main features of DockMaster?

DockMaster offers the following features:

  • Accounting Management

Q. Who are the typical users of DockMaster?

DockMaster has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does DockMaster support?

DockMaster supports the following languages:

English

Q. What type of pricing plans does DockMaster offer?

DockMaster has the following pricing plans:

Subscription

Q. Does DockMaster support mobile devices?

We do not have any information about what devices DockMaster supports

Q. What other apps does DockMaster integrate with?

DockMaster integrates with the following applications:

Salesforce Sales Cloud, Worldpay

Q. What level of support does DockMaster offer?

DockMaster offers the following support options:

Phone Support, Online Support