DockMaster

Marine management solution for boatyards & boat dealerships

About DockMaster

Dockmaster is a cloud-based marine management solution designed to help marinas, boatyards & boat dealerships streamline and manage all processes related to storage, occupancy tracking, mobile task assignment, billing, reservations, labor tracking, financials, subcontractor management, and more.

Designed for businesses of all sizes, Dockmaster comes with a work order management system, which enables users to track and create custom reports on work-in progress, profitability, flat-rates, time stamps, materials billing, and more. The platform provides a mobile application for service technicians to view/schedule new jobs, track actual time spent on jobs, and add time cards or notes via typing or voice-to-text recognition. Dockmaster allows users to handle unit sales, contracts, serialized purchasing, and more with the sales management module.

Dockmaster supports integration with several third-party applications and service providers, such as Kenect, Swift Harbour, BoatCloud, SpeedyDock, MarineSync, ARI PartSmart, YachtCloser, Dealer Spike, teamMarine, FuelCloud, Freedom Pay, Worldpay, Elavon, 3clix, and more.


Images

DockMaster Software - Dockmaster boat sales with F&I screenshot
DockMaster Software - Dockmaster service and parts screenshot
DockMaster Software - Dockmaster point-of-sale system screenshot
DockMaster Software - Dockmaster visual marina management system screenshot
DockMaster Software - Dockmaster financial management system screenshot
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DockMaster video
DockMaster Software - Dockmaster boat sales with F&I screenshot
DockMaster Software - Dockmaster service and parts screenshot
DockMaster Software - Dockmaster point-of-sale system screenshot
DockMaster Software - Dockmaster visual marina management system screenshot
DockMaster Software - Dockmaster financial management system screenshot

Not sure about DockMaster? Compare with a popular alternative

DockMaster

4,1 (16)
VS.

Starting Price

US$165,00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

20
82

Integrations

2
3

Ease of Use

4,1 (16)
4,7 (3)

Value for Money

3,9 (16)
4,0 (3)

Customer Service

4,5 (16)
4,0 (3)
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Reviews

Overall rating

4,1 /5
(16)
Value for Money
3,9/5
Features
3,9/5
Ease of Use
4,1/5
Customer Support
4,5/5

Already have DockMaster?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 16
JUSTIN
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Assistant General Manager

Reviewed on 2024/02/06

My overall experience with Dockmaster is that they listen to their customers. They respond to help...

My overall experience with Dockmaster is that they listen to their customers. They respond to help tickets and overall, they support you as well as you could possibly expect.

Pros

The fully customizable reporting system. The support from industry experts when submitting a support ticket.

Cons

I dislike having to clear an error rather type over the highlighted error. Like when you enter a bad part number during receiving.

John
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I have used three marina management programs and DockMaster is second to none!

Reviewed on 2018/11/01

DockMaster is a collection of "best practices" that if used properly, will help grow your business...

DockMaster is a collection of "best practices" that if used properly, will help grow your business and profits. We have implemented the program across our departments and it has made a tremendous difference in how well the workflow in every department as improved. We have also improved every faction of our business.

Pros

The program is very well thought out and intuitive. We can have users up and running in short order. If we do have a glitch or we don't understand something, it is handled in a very professional and efficient manner. In addition, the group and individual training sessions are awesome! I try to join all of them because it expands my knowledge and it reminds me of items I may forgotten. This is also the only program where you feel as though your ideas and suggestions count. They have an “Ideas” portal which is excellent. You can post any idea and it it is reviewed by DockMaster programmers and other users. Feels good even when your ideas can’t go forward because you know you are being listened to. Awesome program!

Cons

It doesn't make coffee or bring in donuts.

Response from Aspire Software Company

Hi John,

Thank you so much for the five star rating. We appreciate your support.

All the best,

DockMaster Software

dominic
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

keep looking

Reviewed on 2017/03/13

I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was...

I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was command based system 15 years ago. since then we have been forced in many so -called "upgrades" I first welcomed the first g.u.i. based version but recently we have been force to go a system that could also accommodate touchscreens. Features that we took for granted have been taken away, such as the ability to credit and charge items on the same invoice. Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example). The technical support department is quick to respond to complaints and requests to tell they not going to fix it. I could go on and on with complaint but long story short...keep looking.

Response from Aspire Software Company

Dominic,

Thank you for your review. We value feedback from of our clients, both positive and negative. If the information is constructive, such that it will help us improve, we are always open to suggestions.

It has been challenging for some of our long-time customers who have transitioned from our legacy (character-based) system to the new Windows touchscreen capability. But we have been actively working with the ownership and management at Rose¿s Oil for the last few months to help address your concerns and issues.

Some of the items you mentioned have been addressed in a previous release and some are upcoming in a future release. For instance, in the next release, email links will connect to MS Outlook for emailing, and history of those emails will be tracked in the users¿ Outlook mailbox. We would be more than happy to demonstrate this to you at your convenience.

Thank you,

DockMaster Customer Support

Maureen
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We have been using DockMaster about 10 years & the overall experience & customer service is...

Reviewed on 2018/05/08

Pros

I love the hosted system since we no longer have to maintain a server. It makes it easy to work from home if necessary. Some of the features I like... the ability to email work orders or payment receipts etc.. We use WO estimate's which is a great feature. In AP invoicing I like the added feature of the sublet PO - which allows me to see any discrepancy with the cost on the WO compared to the cost of the vendor invoice. I like that you can have more than one customer maintenance file or WO open at the same time. The system allows for you to easily search customers by name, phone number or rack/slip location. Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.

Cons

I don't like to create reports, but generally I can work with one of the system reports to get the data I need.

Response from Aspire Software Company

Maureen,

Thank you for posting a review of DockMaster and highlighting the features of our hosted solution.

DockMaster Software, Inc.

Michele
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We have been a user for many years, there are good and bad things we have experienced over the...

Reviewed on 2017/09/14

It covers all the different areas of business that our company deals with in one software solution

It covers all the different areas of business that our company deals with in one software solution

Pros

Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments

Cons

since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster

Response from Aspire Software Company

Hi Michele,

Thank you for your continued business over the many years. The ease of use is certainly one of the benefits of DockMaster, glad to hear your users find it easy to pick up. Our Cloud product has helped to reduce operating costs vs the on promise solutions and the tool continues to get better and quicker with updates. We always recommend checking the type of internet connections your ISP is providing as well. We are pleased DockMaster covers all the different areas of your business in one software solution, we¿ll keep making improvements to support your needs.

Showing 5 reviews of 16 Read all reviews

DockMaster FAQs

Below are some frequently asked questions for DockMaster.

DockMaster offers the following pricing plans:

  • Starting from: US$165,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing is available on monthly subscriptions, starting at $165/month.

DockMaster has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

DockMaster supports the following languages:

English

DockMaster supports the following devices:

DockMaster integrates with the following applications:

Salesforce Sales Cloud, Worldpay

DockMaster offers the following support options:

Email/Help Desk, Phone Support

Related categories

See all software categories found for DockMaster.