DockMaster
About DockMaster
Dockmaster is a cloud-based marine management solution designed to help marinas, boatyards & boat dealerships streamline and manage all processes related to storage, occupancy tracking, mobile task assignment, billing, reservations, labor tracking, financials, subcontractor management, and more.
Designed for businesses of all sizes, Dockmaster comes with a work order management system, which enables users to track and create custom reports on work-in progress, profitability, flat-rates, time stamps, materials billing, and more. The platform provides a mobile application for service technicians to view/schedule new jobs, track actual time spent on jobs, and add time cards or notes via typing or voice-to-text recognition. Dockmaster allows users to handle unit sales, contracts, serialized purchasing, and more with the sales management module.
Dockmaster supports integration with several third-party applications and service providers, such as Kenect, Swift Harbour, BoatCloud, SpeedyDock, MarineSync, ARI PartSmart, YachtCloser, Dealer Spike, teamMarine, FuelCloud, Freedom Pay, Worldpay, Elavon, 3clix, and more.
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- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Assistant General Manager
Reviewed on 2024/02/06
My overall experience with Dockmaster is that they listen to their customers. They respond to help...
My overall experience with Dockmaster is that they listen to their customers. They respond to help tickets and overall, they support you as well as you could possibly expect.
Pros
The fully customizable reporting system. The support from industry experts when submitting a support ticket.
Cons
I dislike having to clear an error rather type over the highlighted error. Like when you enter a bad part number during receiving.
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have used three marina management programs and DockMaster is second to none!
Reviewed on 2018/11/01
DockMaster is a collection of "best practices" that if used properly, will help grow your business...
DockMaster is a collection of "best practices" that if used properly, will help grow your business and profits. We have implemented the program across our departments and it has made a tremendous difference in how well the workflow in every department as improved. We have also improved every faction of our business.
Pros
The program is very well thought out and intuitive. We can have users up and running in short order. If we do have a glitch or we don't understand something, it is handled in a very professional and efficient manner. In addition, the group and individual training sessions are awesome! I try to join all of them because it expands my knowledge and it reminds me of items I may forgotten. This is also the only program where you feel as though your ideas and suggestions count. They have an “Ideas” portal which is excellent. You can post any idea and it it is reviewed by DockMaster programmers and other users. Feels good even when your ideas can’t go forward because you know you are being listened to. Awesome program!
Cons
It doesn't make coffee or bring in donuts.
Response from Aspire Software Company
Hi John,
Thank you so much for the five star rating. We appreciate your support.
All the best,
DockMaster Software
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Since 2003, Dockmaster has met our needs
Reviewed on 2018/02/15
Pros
It is easy to use and new employees can catch on quickly. Customer support is timely. As the company grows, the Hosted system has made adding locations a breeze.
Cons
Over the last two years, it appears that with each update, features and processes that have worked in the past are "broken". We have been using DM since 2003 and it is much improved but it is very frustrating to go to a feature that we have always utilized to find that it no longer works or gives the wrong information. It is bad accounting practice to find that prior period numbers change after an update.
Response from Aspire Software Company
Thank you for being a part of our user community for over a decade. We are glad to hear that you are pleased with our cloud services and support teams. Each day we work to improve our processes and software to deliver a product that is better than the day before. We are working to focus our efforts with each new release to maximize features and functionality for our entire user base while also eliminating the occasional problems. There are times with all software applications when a deployment in the field delivers undesirable results in the specific way in which it is being used for a particular customer. It is our goal to minimize the frequency of those instances for DockMaster, and to architect the system in such a way that allows us to correct them quickly and accurately. Our energies are focused on serving each of our customers, and we appreciate your honesty and the opportunity to make the next decade+ better.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
We have been using DockMaster about 10 years & the overall experience & customer service is...
Reviewed on 2018/05/08
Pros
I love the hosted system since we no longer have to maintain a server. It makes it easy to work from home if necessary. Some of the features I like... the ability to email work orders or payment receipts etc.. We use WO estimate's which is a great feature. In AP invoicing I like the added feature of the sublet PO - which allows me to see any discrepancy with the cost on the WO compared to the cost of the vendor invoice. I like that you can have more than one customer maintenance file or WO open at the same time. The system allows for you to easily search customers by name, phone number or rack/slip location. Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.
Cons
I don't like to create reports, but generally I can work with one of the system reports to get the data I need.
Response from Aspire Software Company
Maureen,
Thank you for posting a review of DockMaster and highlighting the features of our hosted solution.
DockMaster Software, Inc.
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We have been a user for many years, there are good and bad things we have experienced over the...
Reviewed on 2017/09/14
It covers all the different areas of business that our company deals with in one software solution
It covers all the different areas of business that our company deals with in one software solution
Pros
Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments
Cons
since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster
Response from Aspire Software Company
Hi Michele,
Thank you for your continued business over the many years. The ease of use is certainly one of the benefits of DockMaster, glad to hear your users find it easy to pick up. Our Cloud product has helped to reduce operating costs vs the on promise solutions and the tool continues to get better and quicker with updates. We always recommend checking the type of internet connections your ISP is providing as well. We are pleased DockMaster covers all the different areas of your business in one software solution, we¿ll keep making improvements to support your needs.
DockMaster FAQs
Below are some frequently asked questions for DockMaster.Q. What type of pricing plans does DockMaster offer?
DockMaster offers the following pricing plans:
- Starting from: US$165.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing is available on monthly subscriptions, starting at $165/month.
Q. Who are the typical users of DockMaster?
DockMaster has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does DockMaster support?
DockMaster supports the following languages:
English
Q. Does DockMaster support mobile devices?
DockMaster supports the following devices:
Q. What other apps does DockMaster integrate with?
DockMaster integrates with the following applications:
Salesforce Sales Cloud, Worldpay
Q. What level of support does DockMaster offer?
DockMaster offers the following support options:
Email/Help Desk, Phone Support
Related categories
See all software categories found for DockMaster.
Marine Software
