---
description: Learn how Aloware can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
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title: Aloware Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Aloware](/software/118987/aloware)

# Aloware

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> Aloware is a cloud-based contact center for SMBs combining voice, SMS, AI voice agents, CRM integration, and compliance tools in one.
> 
> Verdict: Rated **4.2/5** by 33 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Aloware

\* Consolidates dialer, SMS, sequencing, compliance, and AI tools in one platform, reducing dependence on multiple point solutions across sales and support workflows.
\* Syncs call and SMS activity directly into connected CRMs such as HubSpot, Salesforce, and Pipedrive, keeping contact records current without manual logging.
\* AI voice agents handle inbound call flows autonomously, qualifying leads and routing conversations based on configured logic, freeing agents for higher-value interactions.
\* Multi-line power dialer increases outbound call volume by connecting agents to live answers and skipping unanswered lines automatically.
\* Built-in TCPA and DNC compliance tools filter contact lists and manage opt-outs, reducing regulatory exposure for outbound campaigns.
\* SMS sequences and automated follow-ups allow sales teams to run multi-touch outreach campaigns without manual intervention at each step.
\* Live call monitoring, whisper coaching, and call recording give managers real-time visibility into agent performance and support ongoing training.
\* IVR call routing and ring groups direct inbound calls to the appropriate team or agent based on configurable rules, improving first-contact resolution.
\* Browser-based softphone access and mobile applications support remote and distributed teams without requiring dedicated hardware.
\* Role-based permissions and admin controls allow organizations to manage agent access, reporting visibility, and configuration settings across teams of varying sizes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 33 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Aloware
- **Location**: Encino, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$50,00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Solo Plan: $50/month/account + usage

Starter Plan: $100/month/account + usage

Business Plan: $250/month/account + usage

Service Plan: $500/month/account + usage
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription

## Integrations (3 total)

- HubSpot Marketing Hub
- HubSpot Sales Hub
- Salesforce CRM Connector

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.getapp.za.com/directory/593/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.getapp.za.com/directory/593/contact-center/software)
- [Auto Dialer Software](https://www.getapp.za.com/directory/1067/auto-dialer/software)
- [Inside Sales Software](https://www.getapp.za.com/directory/761/inside-sales/software)
- [VoIP Software](https://www.getapp.za.com/directory/107/voip/software)
- [AI Sales Assistant Software](https://www.getapp.za.com/directory/3872/ai-sales-assistant/software)

## Alternatives

1. [Readymode](https://www.getapp.za.com/software/107701/xencall) — 4.6/5 (144 reviews)
2. [Kixie PowerCall & SMS](https://www.getapp.za.com/software/104961/kixie) — 4.6/5 (295 reviews)
3. [Lusha](https://www.getapp.za.com/software/2008867/lusha) — 4.0/5 (398 reviews)
4. [Apollo.io](https://www.getapp.za.com/software/122751/apollo-io) — 4.5/5 (398 reviews)
5. [DialedIn CCaaS](https://www.getapp.za.com/software/104279/chasedata) — 4.8/5 (330 reviews)

## Reviews

### "Aloware and anoosh" — 5.0/5

> **Jimmy** | *26 November 2019* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Aloware has worked great for my business. I recommend it to anyone. Anoosh is great there. Highly recommend
> 
> **Cons**: Reporting and routing sometimes off . But overall still great
> 
> Great

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### "Awesome platform" — 5.0/5

> **Chris** | *06 December 2019* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Best calling platform out there, and they keep adding features\!
> 
> **Cons**: Minor ui/ux issues... Nothing else was a major issue at all
> 
> Very responsive

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### "Scam, Avoid\!" — 1.0/5

> **Earl** | *31 January 2024* | Airlines/Aviation | Recommendation rating: 0.0/10
> 
> **Pros**: They appear to offer good rates and a good system, unfortunately this is not true.
> 
> **Cons**: Forced to sign up to get Aloware working with Pipedrive (our CRM tool), he had endless problems setting the system up, do date issues have not been resolved and we paid for a month with $100 talk time. Only to cancel after 3 weeks of not being able to use the system - Avoid\!

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### "Aloware automated our outgoing calls" — 4.0/5

> **Sk** | *27 November 2019* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: - Easy to use web based feature.
- Excellent for small and medium scale businesses.
- Easy CRM integration with most of the leading CRM softwares.
- Easy SMS and Call tracking.
> 
> **Cons**: - I have not found great deal of cons to write here but may the pricing can be a little bit lower so that a lot of small businesses can afford.
> 
> We were working with our Financial service where we offer customers mostly from USA insurance solutions and we were looking for a solution preferably web based and affordable to make calls and send SMS to our customers and we found Aloware perfectly matches our requirement. So we signed up and got great help from their support team to set up and run properly.

-----

### "user" — 4.0/5

> **Diana** | *02 December 2019* | Law Practice | Recommendation rating: 7.0/10
> 
> **Pros**: i love the function of the software. Tracking and automation is great.
> 
> **Cons**: The software is not extremely user-friendly there are lots of menus to click through and it is not extremely inherent where to click through.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/118987/aloware)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/aloware/> |
| en-AE | <https://www.getapp.ae/software/118987/aloware> |
| en-AU | <https://www.getapp.com.au/software/118987/aloware> |
| en-CA | <https://www.getapp.ca/software/118987/aloware> |
| en-GB | <https://www.getapp.co.uk/software/118987/aloware> |
| en-IE | <https://www.getapp.ie/software/118987/aloware> |
| en-NZ | <https://www.getapp.co.nz/software/118987/aloware> |
| en-SG | <https://www.getapp.sg/software/118987/aloware> |
| en-ZA | <https://www.getapp.za.com/software/118987/aloware> |

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