About Aloware

Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

With integration for your favorite CRM and Helpdesk applications, Aloware makes communicating with your customers a faster, easier, and more delightful experience.

Best of all, Aloware comes with unlimited inbound minutes and SMS! Watch a demo or try Aloware risk-free to see our smart technology in action.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Images

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Aloware video
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Features

Total features of Aloware: 49

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer Profiles
  • IVR / Voice Recognition
  • Inbound Call Center
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Manual Dialer
  • Mobile Access
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Management
  • SMS Marketing Managment
  • Video Call Recording
  • Virtual Call Center

Alternatives

CloudTalk

4,6
#1 Alternative to Aloware
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VICIdial

4,7
#2 Alternative to Aloware
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or...

Genesys Cloud

4,1
#3 Alternative to Aloware
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

Five9

4,2
#4 Alternative to Aloware
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

Reviews

Overall rating

4,7 /5
(26)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,8/5

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Showing 5 reviews of 26
Caleb P.
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best option for a real estate organization

Reviewed on 2019/11/21

We have segregated our sales line from our customer service line. This, along with our ability to...

We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime.

Pros

It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.

Cons

Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.

Carolyn A.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Catered Dialing Experience

Reviewed on 2021/03/31

I can now have my agents blast through hundreds of leads a day, using the right time zones and...

I can now have my agents blast through hundreds of leads a day, using the right time zones and seamlessly dialing with Hubspot.

Pros

The features that were most impactful was the Power Dialer. A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless. They had me up and running in one day.

Cons

One feature that is challenging to find is a true local presence and Aloware doesn't have it. They do have a time zone differentiator integrated into their power dialer which is such a hard feature to find on the market!

Mark B.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Washify COO review

Reviewed on 2019/11/26

Admittedly the decision to go to the product was based on the CEO making that decision but the...

Admittedly the decision to go to the product was based on the CEO making that decision but the decision was intended to address a problem that Aloware wasn’t really suited for completely solving. And we had changing administrators on the project for a number of reasons that was not Aloware’s fault. For that and other reasons the product not been fully implemented yet

Pros

That it had the potential for a lot of flexibility in call routing, recording and text messaging

Cons

It was cumbersome to implement. And some things that should’ve been straightforward with more complex than expected

Justin F.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Consistent Hospitality

Reviewed on 2021/03/29

Consistent experience and accessible information across our enterprise.

Consistent experience and accessible information across our enterprise.

Pros

As we have multiple agents managing the same guest Aloware allows us to seamlessly integrate all guest communications into a single source vis their integration with our Property Management Software, Guesty.

Cons

Mobile app has bugs such as needing to be open in the background, and find old conversations is not easy.

Ian B.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

2-in-1: Great Value

Reviewed on 2019/12/02

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a...

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend.

Pros

The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.

Cons

Not all features a are intuitive to find, though extensive documentation exists within the app.

Showing 5 reviews of 26 Read all reviews

Aloware FAQs

Below are some frequently asked questions for Aloware.

Aloware offers the following pricing plans:

  • Starting from: US$50,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Solo Plan: $50/month/account + usage Starter Plan: $100/month/account + usage Business Plan: $250/month/account + usage Service Plan: $500/month/account + usage

We do not have any information about Aloware features

Aloware has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Aloware supports the following languages:

English

Aloware supports the following devices:

Android (Mobile), iPhone (Mobile)

Aloware integrates with the following applications:

Facebook, Google Ads, Google Analytics, HubSpot CRM, Pipedrive, Salesforce Sales Cloud, Slack, Zapier

Aloware offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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