Spoonfed

About Spoonfed
Spoonfed is a cloud-based solution, which helps businesses in catering, restaurant and bakery sectors manage processes related to order drop-offs through production planning, online ordering, delivery scheduling, invoicing and more. It provides allergen and dietary information to clients on every order for improving customer retention and loyalty.
Key features of Spoonfed include quote management, billing, booking administration, a customer database and kitchen/menu management. The multi-site management functionality allows firms to allocate catering orders across several locations and cancel/repeat requests according to client requirements within specific locations. It sends designated website links to every member in group orders, enabling clients to modify the food menu based on individual demands. Plus, the dashboard provides a shared calendar solution for users to view all appointments, quotes and orders as they proceed through pipelines.
Spoonfed lets users make online payments via secure gateways and email invoices to clients individually or in batches. It allows integration with various email marketing and accounting applications to handle catering orders and deliver hospitality services with efficiency.
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Reviews
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- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software for Corporate Caterers
Reviewed on 2019/08/21
Very easy, the support team are always very quick to offer advise
Very easy, the support team are always very quick to offer advise
Pros
The easy of use, once set up is key to this software. Clients can easily order online, and see there bookings, it is also really easy to see past orders
Cons
You have to log into the programme to view orders. It would be an ideal feature to have intergrated google calendars, showing the basics of the days orders!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Longtime Customer Very Satisfied
Reviewed on 2019/08/28
Overall the best system that I have found that covers most of our very complicated business types.
Overall the best system that I have found that covers most of our very complicated business types.
Pros
Yes we are very please with Spoonfed and their product and customer service. We have been with them now over 3 years and after trying numerous different systems we have landed on the one that is able to handle most of what we do. We have an extensive menu over 500 menu items with several different types of services from Wholesale, Normal Drop Off and Full Service Catering to Custom events. Their system has been for us the best at handling all the different areas that were points of pain for us over the years. When we started with them they were primarily a Quick Serve and did not have any or many Catering, so it has been a process for both of us to build the system that meets our needs and the TEAM have been very accommodating to our needs and wants. If I can answer any other questions please feel free to give me a call.
Cons
The only thing that is on the hit list for us is their ability to handle a Third Party order and allocating the Fee (Negative) within the accounting process. There has been workarounds but not seamless at this time but is in the process.
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not flexible enough
Reviewed on 2019/09/13
The account ming side is really poor. I was initially advised by executive that they are not an...
The account ming side is really poor. I was initially advised by executive that they are not an accounting software which is why, however its still not good enough. I dont expect any extreme accounting facilities anyway. Where all orders are kept on the software, i should be able to issue invoices easier and FOLLOW UP on these. Customers who paid by card, for some reason cannot be sent an invoice. I was told the email they get when they pay acts as an invoice, however this email clearly states “This is Not an invoice”.
I dont find the software flexible enough. I have some customers who would like to set up a standing order, yet this is not possible. They have to log in and duplicate the order every day.
The first page requires post code, date and time, but further down the process the date is required again. A lot of customers find this really annoying. Most customers just want to see our menu first without having to put in any detail. The customer service was great when executive was around as he always had an alternative to a problem, however since he has left to move abroad, I feel my questions aren't really answered and problems not solved.
Pros
We moved from analogue to this system so it is great. Customers can now go online and place their order themselves without a hassle. All orders are kept in track online
Cons
Invoicing, Not able to place standing order, cant send invoice to those paid by card, etc.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Spoonfed
Reviewed on 2019/05/22
Great, the team are motivated, energetic and very customer focused. The product is stable, has to...
Great, the team are motivated, energetic and very customer focused. The product is stable, has to date a 100% up time and is developing all the time.
Pros
The Spoonfed team operate a very close working relationship with their clients and this allows quick access to any issues or advice the customer needs.
It has a very user friendly interface that makes ordering products simple and quick. We migrated our existing clients from one platform to Spoonfed with ease and with little negative feedback.
The interface with Sage Pay allows ease of access to online transaction reporting which makes answering queries or reconciliation fast.
Cons
None, its a great product and I'm happy to put my name to any endorsement.
- Industry: Food & Beverages
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spoonfed Software Review
Reviewed on 2021/04/19
My overall experience with spoonfed was amazing to be honest. I would recommend this software to...
My overall experience with spoonfed was amazing to be honest. I would recommend this software to any and every catering/food service and or any individual within the food industry. Spoonfed is definitely a reliable catering software service that caters to your needs. This software literally takes working smarter to fit its clients and potential clients needs to the next level.
Pros
What I love most about spoonfed software is that it’s easy to you and makes work life easier and better. What’s more intriguing about this software is that its even more welcoming to guests. What I found to be a wonderful experience with spoonfed is that the software limits errors being made and automated production and delivery reporting with saves business time. Spoonfed is not just any other online food service I also view it as a marketing tool because it helps you get more clients for your business.
Cons
What I least like about about this software is that there’s not really a “how to set up” or “how to use” video being readily available to them. I believe this would be more helpful because customers would want to see first hand of the experience they are receiving right away. On spoonfed you would have to book an demo appointment and wait up to 15 minutes for a quick overview.
Spoonfed FAQs
Below are some frequently asked questions for Spoonfed.Q. What type of pricing plans does Spoonfed offer?
Spoonfed offers the following pricing plans:
- Starting from: US$0.01/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact Spoonfed for pricing information.
Q. Who are the typical users of Spoonfed?
Spoonfed has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Spoonfed support?
Spoonfed supports the following languages:
Dutch, English, French
Q. Does Spoonfed support mobile devices?
Spoonfed supports the following devices:
Q. What other apps does Spoonfed integrate with?
Spoonfed integrates with the following applications:
DoorDash, FreedomPay, Google Maps, Mailchimp, PayPal, Sage Accounting, Stripe, Xero, authorize.net
Q. What level of support does Spoonfed offer?
Spoonfed offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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