About Sinch Engage

Sinch Engage (previouosly known as Messenger People) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. With our platform, you can:

- resolve incoming customer inquiries
- upgrade your marketing campaigns
- build automations using our simple drag & drop chatbot builder

Start reducing support costs, raise productivity, and increase your customer satisfaction.


Key benefits of Sinch Engage

- Take full control of your customer conversations from one single inbox.
- Send personalized and targeted notifications, news and promos directly to the lock screen of your users.
- Create dialog flows with smooth handover to your agents with our intuitive drag-and-drop chatbot builder
- Automate simple FAQs, but also advanced conversation flows to save your business time and resources.
- Our cloud-based platform lets you get started immediately. No coding skills needed.


Images

Sinch Engage Software - Conversations - take full control over your 1:1 conversations
Sinch Engage Software - Campaigns - send personalised and targeted notifications, news and promos
Sinch Engage Software - Chatbots - build intuitive drag-and-drop chatbot buider to create dialog flows with smooth handover to your agents
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Sinch Engage video
Sinch Engage video
Sinch Engage Software - Conversations - take full control over your 1:1 conversations
Sinch Engage Software - Campaigns - send personalised and targeted notifications, news and promos
Sinch Engage Software - Chatbots - build intuitive drag-and-drop chatbot buider to create dialog flows with smooth handover to your agents

Not sure about Sinch Engage? Compare with a popular alternative

Sinch Engage

4,4 (44)
VS.

Starting Price

€199,00
month
€30,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

38
50

Integrations

6
19

Ease of Use

4,3 (44)
4,7 (3)

Value for Money

4,3 (44)
5,0 (3)

Customer Service

4,0 (44)
5,0 (3)
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Reviews

Overall rating

4,4 /5
(44)
Value for Money
4,3/5
Features
4,1/5
Ease of Use
4,3/5
Customer Support
4/5

Already have Sinch Engage?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 44
Rocio
Rocio
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Simplify communications with your customers

Reviewed on 2022/08/19

Before using Messenger, we accessed our clients' messages from different applications, but in this...

Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.

Pros

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

Cons

At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.

Nisha
Overall rating
  • Industry: Mental Health Care
  • Company size: 501–1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use product with excellent Account Management

Reviewed on 2022/05/31

Pros

Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT! [SENSITIVE CONTENT] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate.

Cons

Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system.

The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!

Georgia
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great platform but not simple to set up/use - lacks Telegram employees/customer service

Reviewed on 2022/05/24

[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine,...

[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise.

It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.

Pros

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

Cons

Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein.

We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.

Roberto
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Messenging for support guests it's easier now

Reviewed on 2022/06/04

Pros

With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-

Cons

A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?)

Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 1 001–5 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One software for all

Reviewed on 2021/04/02

It gives us ease of access because not only we can monitor different channels but it only generates...

It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.

Pros

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Cons

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.

Showing 5 reviews of 44 Read all reviews

Sinch Engage FAQs

Below are some frequently asked questions for Sinch Engage.

Sinch Engage offers the following pricing plans:

  • Starting from: €199,00/month
  • Pricing model: Subscription
  • Free Trial: Available

We offer different packages for your needs. Sinch Engage is already available for a monthly subscription fee of €199.

Sinch Engage has the following typical customers:

11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Sinch Engage supports the following languages:

English, German, Italian, Portuguese, Spanish

Sinch Engage supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Sinch Engage integrates with the following applications:

Instagram, Meta for Business, Telegram, Viber, WhatsApp, WhatsApp API

Sinch Engage offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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