Messenger Communication Platform

Customer Communication Platform to increase your CSAT

About Messenger Communication Platform

MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system. The software integrates with Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram to offer a one on one problem solving and general inquiry database. Additionally, the system comes with customer profiles, which saves and stores information such as personal contact details, chat history, and common inquiries to provide employees with relevant information when assisting a customer.

The Messenger Communication platform comes with an alert and notifications system that can notify users via their mobile device or email. The feature allows users to set their notification preferences to include general reminders for meetings and appointments to receive alerts when invoices have been received. The system also comes with an option to include chatblocks and a chatbot builder to improve customer services workflows with preset answers for commonly asked questions.

The software is available on any web browser and can be accessed through IPhone and Android devices.

Pricing starting from:

US$539,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States, India, Germany, Brazil

Supported Languages

English

Pricing starting from:

US$539,00/month

  • Free Trial
  • Subscription

Images

Chat display to assist customers with inquiries such as hotel recommendations
Chatblocks feature to automatically provide a welcome message before an agent begins the conversation
User profile page to store information on a customer
View 4 more
Messenger Communication Platform video
Messenger Communication Platform screenshot: Chat display to assist customers with inquiries such as hotel recommendations Messenger Communication Platform screenshot: Chatblocks feature to automatically provide a welcome message before an agent begins the conversation Messenger Communication Platform screenshot: User profile page to store information on a customer

Features

Total features of Messenger Communication Platform: 32

  • API
  • Alerts / Escalation
  • Appointment Management
  • Automatic Notifications
  • Billing Rate Management
  • Channel Management
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Contact Management
  • Customer Accounts
  • Customer Profiling
  • Document Automation
  • Drag & Drop Interface
  • Feedback Collection
  • Interactive Content
  • Knowledge Base Management
  • Lead Generation
  • Lead Management
  • Mobile Alerts
  • Multi-Channel Communication
  • Performance Metrics
  • Reminders
  • Role Management
  • Self Service Portal
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Two-Factor Authentication
  • Workflow Management

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Reviews

Overall rating

4,6 /5
(9)
Value for Money
4,7/5
Features
4,1/5
Ease of Use
4,4/5
Customer Support
4,7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 9
Thaddeus G.
Overall rating
  • Industry: Music
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Good for musicians

Reviewed on 2019/10/04

Pros

Able to connect to Facebook users and sms messages

Cons

Some security issues but good overall highly recommended

Response from MessengerPeople

Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team

Alba V.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Messenger communication

Reviewed on 2020/01/07

My overall experience with the software so far is good, I like how easy it is to use. I’m able to...

My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients

Pros

I like that this software it’s easy to use, and up to date

Cons

I’m still experimenting using this software so at this moment I can’t say what I liked the least.

Shenda M.
Overall rating
  • Industry: Mining & Metals
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

Messenger is a platform within a platform

Reviewed on 2020/12/30

Was great. Messages were sent and received fast & quick!

Was great. Messages were sent and received fast & quick!

Pros

You can create multiple groups all at the same time. Have multiple conversations going. You can also change your status interchangeable available/ in-available etc..

Cons

Grousing are not well organized.. easy to mix up groups unless this has changed. No ability to attach / share files unless this has cashed.

Ollie P.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brilliant Platform

Reviewed on 2019/10/08

Pros

The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.

Cons

The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.

Daniel G.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best Messenger Platform that we ever used

Reviewed on 2019/09/05

Pros

- easy to use
- very quick implementations
- very modern
- very fast for customers to react

Cons

- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours

Showing 5 reviews of 9 Read all reviews

Messenger Communication Platform FAQs

Below are some frequently asked questions for Messenger Communication Platform.

Messenger Communication Platform offers the following pricing plans:

  • Starting from: US$539,00/month
  • Pricing model: Subscription
  • Free Trial: Available

We offer differnt packages for your needs. The Messenger Communication Platform is already available for a monthly subscription fee of $539. Additional features can be purchased on a monthly subscription basis including: - Additional chat answers - Additional Agents - Additional Channels

Messenger Communication Platform offers the following features:

  • Alerts / Escalation
  • Appointment Management
  • Communication Management
  • Contact Management
  • Feedback Collection
  • Interactive Content
  • Knowledge Base
  • Lead Generation
  • Lead Management
  • Multi-Channel Communication
  • Performance Metrics
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Workflow Management

Messenger Communication Platform has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Messenger Communication Platform supports the following languages:

English

We do not have any information about what devices Messenger Communication Platform supports

Messenger Communication Platform integrates with the following applications:

Facebook, Telegram

Messenger Communication Platform offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for Messenger Communication Platform.