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Kapture CX

Kapture CX

4.2 (40)
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Cloud-based CRM solution for businesses of all sizes
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About Kapture CX

Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture. Kapture CRM offers predefined templates to help users send customized mailers to clients. The unified dashboard allows users to track calls, available agents, call types, responses and more via a unified dashboard. The platform allows firms to connect to users across multiple platforms including social media, email, chat and through direct marketing campaigns. Its analytics functionality provides interactive reports with pie-charts and excel sheets to gain insights into sales and marketing campaign performance.

Kapture CRM enables businesses to maintain a database of customer interactions, leads, support tickets, queries and refunds. The platform integrates with various third-party applications including SAP, Oracle, WordPress, Shopify, Yelp, FreshBooks and Twilio.

Images

Kapture CX Software - Enable personalized and effective interactions at every touchpoint, based on individual customer personas.
Kapture CX Software - Recommended responses, professionalism checks, and step-by-step navigation for effortless customer resolution.
Kapture CX Software - Your field service agents are equipped with the tools they need to excel. They can access crucial customer information, service histories, and job details right from their mobile devices, enabling them to provide personalized service tailored to each cust
Kapture CX Software - Multilingual chatbot takes simple, repetitive questions off a support team’s plate and give agents time back to provide more meaningful support
Kapture CX Software - Enable your customers to find answers beyond FAQs by exploring the knowledge base, ensuring they get all the resolutions they need before even raising a ticket.
Kapture CX Software - Recommended responses, professionalism checks, and step-by-step navigation for effortless customer resolution.
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Reviews

Overall rating

4.2 /5
(40)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.3/5

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Showing 5 reviews of 40 Read all reviews
Showing 5 reviews of 40
Karandeep
Karandeep
Overall rating
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Scalable solution for all CX needs

Reviewed on 2025/01/23

Kapture CX has enabled us to streamline operations across multiple geographies, including regions...

Kapture CX has enabled us to streamline operations across multiple geographies, including regions with varying levels of operational maturity. The platform's scalability ensures that we can handle a large number of users effectively as we grow

Pros

Kapture was a standout vendor for us due to the feature rich platform and the willingness of the team to customize per our unique needs. The onboarding process was structured, and the team was committed to aligning with our pace, which is crucial when dealing with both mature and developing markets. Their support during the pilot phase and the flexibility to scale up made the implementation process seamless.

Cons

While the overall process was smooth, initial issues with commercials took some time to resolve. The product itself has little to no downtime, and we appreciate the ease of use of ticketing software.

Gokul
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Kapture has been a turning point for customer support automation

Reviewed on 2025/01/24

Customer support automation through Kapture has really helped us elevate Customer Service for us....

Customer support automation through Kapture has really helped us elevate Customer Service for us. It has helped us in some crucial junctures with respect to concerns in retail, which can get repetitive and complicated. Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage.

Pros

Kapture provides some great AI features that were never offered by the earlier vendors we had. The mature Gen AI features on the platform are very useful, considering the size of our company. Smart routing is especially a stand-out.

Cons

Could benefit from some in-app guidance for features that are a bit more advanced. Our agents usually pick up with training but the power users had to rely on the support team for help (their response has been timely and quick too!)

Paridhi
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Kapture review

Reviewed on 2024/12/17

The initial phase was challenging, and it took about a month to fully understand everything....

The initial phase was challenging, and it took about a month to fully understand everything. However, due to the absence of notification sounds, many emails are still exceeding the FRT.

Pros

there's nothing special, but it works smoothly.

Cons

The aspects I liked the least about Kapture are, first, the search option, and second, the absence of notification sounds.

Manisha Kumari
Overall rating
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Regarding the usablity of kapture

Reviewed on 2022/09/01

We are solving the query of the students via, Email, call and chat who are using our product.

We are solving the query of the students via, Email, call and chat who are using our product.

Pros

Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.

Cons

Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.

Alternatives Considered

Tasks for Zendesk and CRM and Deals for Zendesk

Reasons for Switching to Kapture CX

Because it is quite resonable and the service and feature they are providing is almost same as others.
Chetan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for customer support

Reviewed on 2022/08/23

We have been providing customer service using Kapture CRM and we are able to scale our support...

We have been providing customer service using Kapture CRM and we are able to scale our support system.

Pros

The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.

Cons

Only the linkedin integration have some issues and they're still trying to integrate it.

Alternatives Considered

Freshdesk

Reasons for Choosing Kapture CX

It had integration issues with our social media

Reasons for Switching to Kapture CX

Kapture is cheaper and it's configuration tools are great.

Response from Adjetter Media

Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!

Showing 5 reviews of 40 Read all reviews

Kapture CX FAQs

Below are some frequently asked questions for Kapture CX.

Kapture CX offers the following pricing plans:

  • Starting from: US$39.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Kapture CX has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Kapture CX supports the following languages:

English

Kapture CX supports the following devices:

Android (Mobile), iPhone (Mobile)

Kapture CX integrates with the following applications:

FreshBooks, Google Analytics 360, Google Calendar, Grow, Meta for Business, Oracle Field Service, Oracle Service, Plivo, SAP Customer Experience, Shopify, Twilio, Twitter/X, WordPress

Kapture CX offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Kapture CX.

Folder icon Customer Service Software
Folder icon Complaint Management Software
Folder icon Customer Experience Software
Folder icon Field Service Management Software
Folder icon Conversational AI Platforms
Folder icon Customer Support Software
Folder icon Knowledge Base Software
Folder icon Help Desk Software
Folder icon IT Ticketing Systems