Kapture CRM Overview
What is Kapture CRM?
Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.
Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture. Kapture CRM offers predefined templates to help users send customized mailers to clients. The unified dashboard allows users to track calls, available agents, call types, responses and more via a unified dashboard. The platform allows firms to connect to users across multiple platforms including social media, email, chat and through direct marketing campaigns. Its analytics functionality provides interactive reports with pie-charts and excel sheets to gain insights into sales and marketing campaign performance.
Kapture CRM enables businesses to maintain a database of customer interactions, leads, support tickets, queries and refunds. The platform integrates with various third-party applications including SAP, Oracle, WordPress, Shopify, Yelp, FreshBooks and Twilio.
Kapture CRM Overview
Pricing
Pricing options
Sales Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)
Service Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)
Sales and Service Cloud
Professional - $39 per user per month paid annually (or $49/month when paid monthly)
Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)
Kapture CRM Features
Media
Kapture CRM Reviews
Kapture CRM Reviews
best for any business
It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.
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CRM Review
Pros
Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
Cons
Nothing noticed as such in my association with Kapture team
best for any business
It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.
absolute Mess
Managing customer data and tracking sales.
Pros
The marketing looked great, customizable
Cons
Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.
excellentt
Pros
As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.
Cons
Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again
Nice experience
Pros
The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation
Cons
I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.
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Kapture CRM Pricing
Kapture CRM Pricing
Sales Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)
Service Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)
Sales and Service Cloud
Professional - $39 per user per month paid annually (or $49/month when paid monthly)
Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)
Sales Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)
Service Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)
Sales and Service Cloud
Professional - $39 per user per month paid annually (or $49/month when paid monthly)
Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)
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Kapture CRM Features
Kapture CRM Features
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Categories
Categories
Additional information for Kapture CRM
Additional information for Kapture CRM
Key features of Kapture CRM
- Alerts / Escalation
- Appointment Management
- Billing & Invoicing
- Calendar Management
- Call Center Management
- Contact Management
- Customer Database
- Document Storage
- Email Integration
- Email Marketing
- Forecasting
- Knowledge Base
- Lead Management
- Lead Scoring
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Product Catalog
- Referral Tracking
- Self Service Portal
- Social Media Integration
- Survey Management
- Surveys & Feedback
- Task Management
- Territory Management
- Workflow Management
Kapture CRM FAQs
Kapture CRM FAQs
Below are some frequently asked questions for Kapture CRM.
Q. What type of pricing plans does Kapture CRM offer?
Kapture CRM offers the following pricing plans:
Starting from: US$29,00/month
Pricing model: Subscription
Free Trial: Available
Sales Cloud Professional - $29 per user per month paid annually (or $39/month when paid monthly) Enterprise - $39 per user per month paid annually (or $59/month when paid monthly) Service Cloud Professional - $29 per user per month paid annually (or $39/month when paid monthly) Enterprise - $39 per user per month paid annually (or $59/month when paid monthly) Sales and Service Cloud Professional - $39 per user per month paid annually (or $49/month when paid monthly) Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)
Q. What are the main features of Kapture CRM?
Kapture CRM offers the following features:
- Alerts / Escalation
- Appointment Management
- Billing & Invoicing
- Calendar Management
- Call Center Management
- Contact Management
- Customer Database
- Document Storage
- Email Integration
- Email Marketing
- Forecasting
- Knowledge Base
- Lead Management
- Lead Scoring
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Product Catalog
- Referral Tracking
- Self Service Portal
- Social Media Integration
- Survey Management
- Surveys & Feedback
- Task Management
- Territory Management
- Workflow Management
Q. Who are the typical users of Kapture CRM?
Kapture CRM has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Kapture CRM support?
Kapture CRM supports the following languages:
English
Q. What type of pricing plans does Kapture CRM offer?
Kapture CRM has the following pricing plans:
Subscription
Q. Does Kapture CRM support mobile devices?
Kapture CRM supports the following devices:
Android, iPhone
Q. What other apps does Kapture CRM integrate with?
Kapture CRM integrates with the following applications:
Facebook, FreshBooks, Google Analytics, Google Calendar, Oracle Service Cloud, SAP CRM, Shopify, Twilio, Twitter, Wordpress
Q. What level of support does Kapture CRM offer?
Kapture CRM offers the following support options:
Phone Support, Online Support, FAQs, Knowledge Base
Very fast and accurate resolutions