About Kapture CRM
Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.
Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture. Kapture CRM offers predefined templates to help users send customized mailers to clients. The unified dashboard allows users to track calls, available agents, call types, responses and more via a unified dashboard. The platform allows firms to connect to users across multiple platforms including social media, email, chat and through direct marketing campaigns. Its analytics functionality provides interactive reports with pie-charts and excel sheets to gain insights into sales and marketing campaign performance.
Kapture CRM enables businesses to maintain a database of customer interactions, leads, support tickets, queries and refunds. The platform integrates with various third-party applications including SAP, Oracle, WordPress, Shopify, Yelp, FreshBooks and Twilio.
Devices
Business size
Markets
Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States and 5 others
Supported Languages
English
Images
Features
Total features of Kapture CRM: 74
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Routing
- Chat/Messaging
- Contact Management
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Document Storage
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Feedback Management
- For Sales Teams/Organizations
- Forecasting
- Goal Management
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Lead Management
- Lead Qualification
- Live Chat
- Marketing Automation
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Multi-Channel Communication
- Online Forums
- Performance Management
- Performance Metrics
- Proposal Management
- Queue Management
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Referral Tracking
- Reporting & Statistics
- Reporting/Analytics
- Sales Onboarding & Training
- Sales Pipeline Management
- Sales Reports
- Segmentation
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Template Management
- Templates
- Territory Management
- Third Party Integrations
- Training Management
- User Management
- Workflow Management
Alternatives
Zendesk
SugarCRM
Zoho CRM
Odoo
Reviews
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- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CRM Review
Reviewed on 2020/11/12
Very fast and accurate resolutions
Very fast and accurate resolutions
Pros
Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
Cons
Nothing noticed as such in my association with Kapture team
- Industry: Consumer Goods
- Company size: 5 001-10 000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
best for any business
Reviewed on 2017/02/20
It gives us one place to manage all of client, vendors and all activity in one platform with...
It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.
- Industry: Computer Games
- Company size: 201-500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very good quality CRM
Reviewed on 2021/12/03
The CRM is good but it will take some time to understand the flow and to get use to
The CRM is good but it will take some time to understand the flow and to get use to
Pros
The reminder & lead maintaining as well as tag lead is the best part
Cons
The tool is little hard to use for the first timers they can make it more easy
- Industry: Leisure, Travel & Tourism
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
absolute Mess
Reviewed on 2020/02/04
Managing customer data and tracking sales.
Managing customer data and tracking sales.
Pros
The marketing looked great, customizable
Cons
Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.
Reasons for Switching to Kapture CRM
The cost was good place to start and they claimed it was customizable. They showed me a template from another travel agency but could never show me the actual back end once we started.- Industry: Animation
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
excellentt
Reviewed on 2018/06/18
Pros
As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.
Cons
Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again
Kapture CRM FAQs
Below are some frequently asked questions for Kapture CRM.Q. What type of pricing plans does Kapture CRM offer?
Kapture CRM offers the following pricing plans:
- Starting from: US$29,00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Sales Cloud Professional - $29 per user per month paid annually (or $39/month when paid monthly) Enterprise - $39 per user per month paid annually (or $59/month when paid monthly) Service Cloud Professional - $29 per user per month paid annually (or $39/month when paid monthly) Enterprise - $39 per user per month paid annually (or $59/month when paid monthly) Sales and Service Cloud Professional - $39 per user per month paid annually (or $49/month when paid monthly) Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)
Q. Who are the typical users of Kapture CRM?
Kapture CRM has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Kapture CRM support?
Kapture CRM supports the following languages:
English
Q. Does Kapture CRM support mobile devices?
Kapture CRM supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Kapture CRM integrate with?
Kapture CRM integrates with the following applications:
Facebook for Business, FreshBooks, Google Analytics, Google Calendar, Grow, Oracle Field Service, Oracle Service, Plivo, SAP Customer Experience, Shopify, Twilio, Twitter, WordPress
Q. What level of support does Kapture CRM offer?
Kapture CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Kapture CRM.
