---
description: Learn how Kapture CX can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
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title: Kapture CX Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Kapture CX](/software/119083/kapture-crm)

# Kapture CX

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> Cloud-based, AI-native omnichannel CX platform for large enterprises, unifying ticketing, self-service, and agent assist.
> 
> Verdict: Rated **4.2/5** by 40 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Kapture CX

\* Consolidates customer interactions from email, chat, voice, and social channels into a single interface, eliminating the need for agents to switch between disconnected tools.
\* Deflects a high volume of tickets through AI-powered self-service, reducing inbound load before queries reach the human support queue.
\* Provides agents with real-time AI co-pilot suggestions, relevant knowledge base articles, and response recommendations to accelerate resolution times.
\* Automates ticket routing and prioritization based on configurable rules, ensuring queries reach the right team or agent without manual triage.
\* Supports SLA configuration and automated escalation workflows, helping support operations maintain response and resolution commitments.
\* Delivers multilingual support capabilities, allowing enterprises to serve diverse customer bases across geographies from a single platform.
\* Offers AI-driven quality auditing tools that automatically review interactions and flag coaching opportunities, reducing reliance on manual QA sampling.
\* Surfaces conversation analytics and performance dashboards, giving supervisors actionable visibility into team output, resolution trends, and customer satisfaction signals.
\* Centralizes knowledge management so that updates to articles are reflected simultaneously in agent-facing and customer-facing self-service surfaces.
\* Supports industry-specific workflow configurations for sectors including retail, banking, travel, and healthcare, accommodating varied compliance and operational requirements.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 40 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Kapture CX
- **Location**: Bengaluru, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$39,00
- **Pricing model**: Per User
- **Target Audience**: 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
- **Available Countries**: India, Indonesia, Philippines, Singapore, United Arab Emirates, United States

## Features

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Calendar Management
- Call Center Management
- Chat/Messaging
- Chatbot
- Contact Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields

## Integrations (5 total)

- Meta AI App
- Microsoft Excel
- Ozonetel
- Tata Communications Kaleyra CCaaS
- WellSky Scheduling

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)

## Category

- [Complaint Management Software](https://www.getapp.za.com/directory/841/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.getapp.za.com/directory/841/complaint-management/software)
- [Field Service Management Software](https://www.getapp.za.com/directory/255/field-service-management/software)
- [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software)
- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)
- [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software)

## Alternatives

1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3472 reviews)
2. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1788 reviews)
3. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4090 reviews)
4. [Tidio](https://www.getapp.za.com/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Zoho Desk](https://www.getapp.za.com/software/10036/zoho-desk) — 4.5/5 (2215 reviews)

## Reviews

### "Kapture Review" — 5.0/5

> **Vikash** | *23 August 2022* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: The interface and management system. Also, the queue alignment
> 
> **Cons**: Nothing as such only tech issue that occurs in interval
> 
> All good

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### "overall good app for crm" — 4.0/5

> **Ritesh** | *23 August 2022* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: location based customer enables to plan accordingly
> 
> **Cons**: No filter to select customer city/state wise

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### "Kapture CRM" — 3.0/5

> **Surbhi** | *29 August 2022* | E-Learning | Recommendation rating: 9.0/10
> 
> **Pros**: everything.  Tabs,  home page,  descriptions
> 
> **Cons**: Easy to use.  Anyone can learn easily,
> 
> It was good experience

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### "Very good quality CRM" — 5.0/5

> **Sumeet** | *03 December 2021* | Computer Games | Recommendation rating: 9.0/10
> 
> **Pros**: The reminder \& lead maintaining as well as tag lead is the best part
> 
> **Cons**: The tool is little hard to use for the first timers they can make it more easy
> 
> The CRM is good but it will take some time to understand the flow and to get use to

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### "Feature Packed and One stop solution for all the customer support." — 4.0/5

> **Priyanshu** | *23 August 2022* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use and understand\! One platform to connect all the other platforms.
> 
> **Cons**: There is not much, it's just sometimes the software faces downtime.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/119083/kapture-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/kapture/> |
| en-AE | <https://www.getapp.ae/software/119083/kapture-crm> |
| en-AU | <https://www.getapp.com.au/software/119083/kapture-crm> |
| en-CA | <https://www.getapp.ca/software/119083/kapture-crm> |
| en-GB | <https://www.getapp.co.uk/software/119083/kapture-crm> |
| en-IE | <https://www.getapp.ie/software/119083/kapture-crm> |
| en-NZ | <https://www.getapp.co.nz/software/119083/kapture-crm> |
| en-SG | <https://www.getapp.sg/software/119083/kapture-crm> |
| en-ZA | <https://www.getapp.za.com/software/119083/kapture-crm> |

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