Kapture CRM

Cloud-based CRM solution for businesses of all sizes

4 /5 (9 reviews) Write a Review!

Kapture CRM Overview

What is Kapture CRM?

Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture. Kapture CRM offers predefined templates to help users send customized mailers to clients. The unified dashboard allows users to track calls, available agents, call types, responses and more via a unified dashboard. The platform allows firms to connect to users across multiple platforms including social media, email, chat and through direct marketing campaigns. Its analytics functionality provides interactive reports with pie-charts and excel sheets to gain insights into sales and marketing campaign performance.

Kapture CRM enables businesses to maintain a database of customer interactions, leads, support tickets, queries and refunds. The platform integrates with various third-party applications including SAP, Oracle, WordPress, Shopify, Yelp, FreshBooks and Twilio.

Kapture CRM Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Subscription
Value for money

Sales Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)

Service Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)

Sales and Service Cloud
Professional - $39 per user per month paid annually (or $49/month when paid monthly)
Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)


Kapture CRM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Kapture CRM multi-channel dashboard screenshot.
Kapture CRM omni-channel support screenshot
Kapture CRM ticket dashboard screenshot
Kapture CRM customer information screenshot
Kapture CRM video Kapture CRM screenshot: Kapture CRM multi-channel dashboard screenshot. Kapture CRM screenshot: Kapture CRM omni-channel support screenshot Kapture CRM screenshot: Kapture CRM ticket dashboard screenshot Kapture CRM screenshot: Kapture CRM customer information screenshot

Kapture CRM Reviews

Kapture CRM Reviews

Overall rating
4
/
5
Excellent
6

Very good
1

Average
0

Poor
0

Terrible
2

Value for Money
3,9
Features
3,9
Ease of Use
4
Customer Support
4
78% recommended this app
Muheeb P.

CRM Review

Very fast and accurate resolutions


Prabhat S.

best for any business

It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.


Ken L.

absolute Mess

Managing customer data and tracking sales.


Shivani A.

excellentt


Mohit J.

Nice experience


Muheeb P.
Industry: Food & Beverages
Company size: 11-50 Employees

CRM Review

Used Daily for 1+ year
Reviewed on 2020/11/12
Review Source: Capterra

Very fast and accurate resolutions

Pros

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

Cons

Nothing noticed as such in my association with Kapture team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Prabhat S.
Industry: Consumer Goods
Company size: 5 001-10 000 Employees

best for any business

Used Daily for 6-12 months
Reviewed on 2017/02/20
Review Source: Capterra

It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ken L.
Industry: Leisure, Travel & Tourism
Company size: 11-50 Employees

absolute Mess

Used Daily for 6-12 months
Reviewed on 2020/02/04
Review Source: Capterra

Managing customer data and tracking sales.

Pros

The marketing looked great, customizable

Cons

Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Shivani A.
Industry: Animation
Company size: 11-50 Employees

excellentt

Used Daily for 6-12 months
Reviewed on 2018/06/18
Review Source: Capterra

Pros

As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.

Cons

Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mohit J.
Industry: Marketing & Advertising
Company size: 51-200 Employees

Nice experience

Used Weekly for 2+ years
Reviewed on 2018/10/01
Review Source: SoftwareAdvice

Pros

The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation

Cons

I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 9 user ratings
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Kapture CRM Pricing

Kapture CRM Pricing

Starting from
US$29,00/month
Free Trial
Subscription
Value for money

Sales Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)

Service Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)

Sales and Service Cloud
Professional - $39 per user per month paid annually (or $49/month when paid monthly)
Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)

Sales Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)

Service Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)

Sales and Service Cloud
Professional - $39 per user per month paid annually (or $49/month when paid monthly)
Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)

Value for Money
3,9/5
Based on 9 user ratings
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Kapture CRM Features

Kapture CRM Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Analytics
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
3,9/5
Based on 9 user ratings
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Categories

Additional information for Kapture CRM

Additional information for Kapture CRM

Key features of Kapture CRM

  • Alerts / Escalation
  • Appointment Management
  • Billing & Invoicing
  • Calendar Management
  • Call Center Management
  • Contact Management
  • Customer Database
  • Document Storage
  • Email Integration
  • Email Marketing
  • Forecasting
  • Knowledge Base
  • Lead Management
  • Lead Scoring
  • Mobile Access
  • Multi-Channel Communication
  • Performance Metrics
  • Product Catalog
  • Referral Tracking
  • Self Service Portal
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Territory Management
  • Workflow Management

Kapture CRM FAQs

Kapture CRM FAQs

Below are some frequently asked questions for Kapture CRM.

Q. What type of pricing plans does Kapture CRM offer?

Kapture CRM offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Subscription

Free Trial: Available

Sales Cloud Professional - $29 per user per month paid annually (or $39/month when paid monthly) Enterprise - $39 per user per month paid annually (or $59/month when paid monthly) Service Cloud Professional - $29 per user per month paid annually (or $39/month when paid monthly) Enterprise - $39 per user per month paid annually (or $59/month when paid monthly) Sales and Service Cloud Professional - $39 per user per month paid annually (or $49/month when paid monthly) Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)

Q. What are the main features of Kapture CRM?

Kapture CRM offers the following features:

  • Alerts / Escalation
  • Appointment Management
  • Billing & Invoicing
  • Calendar Management
  • Call Center Management
  • Contact Management
  • Customer Database
  • Document Storage
  • Email Integration
  • Email Marketing
  • Forecasting
  • Knowledge Base
  • Lead Management
  • Lead Scoring
  • Mobile Access
  • Multi-Channel Communication
  • Performance Metrics
  • Product Catalog
  • Referral Tracking
  • Self Service Portal
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Territory Management
  • Workflow Management

Q. Who are the typical users of Kapture CRM?

Kapture CRM has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Kapture CRM support?

Kapture CRM supports the following languages:

English

Q. What type of pricing plans does Kapture CRM offer?

Kapture CRM has the following pricing plans:

Subscription

Q. Does Kapture CRM support mobile devices?

Kapture CRM supports the following devices:

Android, iPhone

Q. What other apps does Kapture CRM integrate with?

Kapture CRM integrates with the following applications:

Facebook, FreshBooks, Google Analytics, Google Calendar, Oracle Service Cloud, SAP CRM, Shopify, Twilio, Twitter, Wordpress

Q. What level of support does Kapture CRM offer?

Kapture CRM offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base