About Kapture CRM

Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture. Kapture CRM offers predefined templates to help users send customized mailers to clients. The unified dashboard allows users to track calls, available agents, call types, responses and more via a unified dashboard. The platform allows firms to connect to users across multiple platforms including social media, email, chat and through direct marketing campaigns. Its analytics functionality provides interactive reports with pie-charts and excel sheets to gain insights into sales and marketing campaign performance.

Kapture CRM enables businesses to maintain a database of customer interactions, leads, support tickets, queries and refunds. The platform integrates with various third-party applications including SAP, Oracle, WordPress, Shopify, Yelp, FreshBooks and Twilio.

Pricing starting from:

US$29,00/month

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

US$29,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

Kapture CRM multi-channel dashboard screenshot.
Kapture CRM omni-channel support screenshot
Kapture CRM ticket dashboard screenshot
Kapture CRM customer information screenshot
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Kapture CRM video
Kapture CRM screenshot: Kapture CRM multi-channel dashboard screenshot. Kapture CRM screenshot: Kapture CRM omni-channel support screenshot Kapture CRM screenshot: Kapture CRM ticket dashboard screenshot Kapture CRM screenshot: Kapture CRM customer information screenshot

Features

Total features of Kapture CRM: 90

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Feedback Management
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Management
  • Interaction Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Lead Management
  • Lead Qualification
  • Learning Management
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Member Accounts
  • Mobile Access
  • Multi-Channel Communication
  • Performance Management
  • Performance Metrics
  • Product Catalog
  • Proposal Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Automation
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • User Management
  • Workflow Management

Alternatives

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Odoo

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#2 Alternative to Kapture CRM
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Salesforce Sales Cloud

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#3 Alternative to Kapture CRM
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Bitrix24

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Reviews

Overall rating

4 /5
(9)
Value for Money
3,9/5
Features
3,9/5
Ease of Use
4/5
Customer Support
4/5

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Showing 5 reviews of 9
Muheeb P.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CRM Review

Reviewed on 2020/11/12

Very fast and accurate resolutions

Very fast and accurate resolutions

Pros

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

Cons

Nothing noticed as such in my association with Kapture team

Prabhat S.
Overall rating
  • Industry: Consumer Goods
  • Company size: 5 001-10 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

best for any business

Reviewed on 2017/02/20

It gives us one place to manage all of client, vendors and all activity in one platform with...

It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.

Ken L.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

absolute Mess

Reviewed on 2020/02/04

Managing customer data and tracking sales.

Managing customer data and tracking sales.

Pros

The marketing looked great, customizable

Cons

Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.

Shivani A.
Overall rating
  • Industry: Animation
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

excellentt

Reviewed on 2018/06/18

Pros

As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.

Cons

Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again

Mohit J.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nice experience

Reviewed on 2018/10/01

Pros

The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation

Cons

I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.

Showing 5 reviews of 9 Read all reviews

Kapture CRM FAQs

Below are some frequently asked questions for Kapture CRM.

Kapture CRM offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Sales Cloud Professional - $29 per user per month paid annually (or $39/month when paid monthly) Enterprise - $39 per user per month paid annually (or $59/month when paid monthly) Service Cloud Professional - $29 per user per month paid annually (or $39/month when paid monthly) Enterprise - $39 per user per month paid annually (or $59/month when paid monthly) Sales and Service Cloud Professional - $39 per user per month paid annually (or $49/month when paid monthly) Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)

We do not have any information about Kapture CRM features

Kapture CRM has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Kapture CRM supports the following languages:

English

Kapture CRM supports the following devices:

Android (Mobile), iPhone (Mobile)

Kapture CRM integrates with the following applications:

Facebook, FreshBooks, Google Analytics, Google Calendar, Grow, Oracle Field Service, Oracle Service, Plivo, SAP Customer Experience, Shopify, Twilio Voice, Twitter, WordPress

Kapture CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Kapture CRM.