Enrollsy

We are transitioning away from a clunky, confusing registration system with a huge amount of manual data entry on the company side, as well as lots of talking on the phone and speaking directly with the customer. As we moved over to Enrollsy, we worried that our customers would feel frustrated by having to learn a new system, but it has been the opposite experience. Our customers are all complimentary about the cleanliness of our new system and how easy it is to make payments and select courses all in one fell swoop.

Not only is the enrollment process easy for our customers, but managing their courses, student info, and account information all in one place has been invaluable for us as a company. We will be able to eliminate so many other cumbersome processes as a result of moving our registration over to Enrollsy.

As we aim for growth over the next few years, Enrollsy has been a vital piece of the puzzle in automating processes of registration and enrollment for our online courses. They are also such genuinely nice people with a strong work ethic and a belief in quality customer service. Several times in our implementation process we threw stuff at them (glitches or just extra questions) and they let us know they would be working overtime to figure out an answer to our problem. I feel confident that we will be able to continue our work with them for the long-term.

We push Enrollsy's registration to the limits of its capabilities because of the amount of details we need about each course registration, and so the system can sometimes get bogged down by how many different levels we have on our forms. I hope that over time this is something that will continue to be developed because it is adequately functional but could be even better and a key feature for our families if it were more robust.

There is a text feature for communicating with parents from their account screen, which is awesome, except for parents can respond to these texts, and there is no notification that they have done so. This results in potential missed communications from parents because we don't know to go back in and look at the chat box.

It would be very helpful if there were some kind of task management or intra-team communication element to the back end, such as assigning customers to certain team members, or a feature where you can @other users on the Internal Billing Notes to let other users know that a customer is ready for set up, archiving, etc.

The options for instructors is somewhat limited. It would be nice if we could give them more permissions. Our instructors have the ability to do more admin-type things. Without them having the option to reverse anything we set up for the registration process, it would be helpful for them to, e.g. take a payment if needed, or edit enrollments, tags, etc. for students.

Enrollsy is a powerful system with a lot of options to customize your registration system for your needs.

With all of those options, it can be a bit overwhelming to use. The system interface looks easy enough, but as you dig into the software more to set things up, you can get a little lost. Even for my users, there are sometimes too many steps or hidden features that I have to look up how to find things for them.