About Centercode

Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers, and employees. The platform lets users measure product success through net promoter scores, KPI metrics, and more.

Centercode's key features include website management, content moderation, ideation/crowdsourcing, a question library, rater tracking, a self-service portal, external reviewer support, aggregate reports, customizable questions, and project planning/scheduling. Users can detect and resolve bugs, as well as prioritize tasks across various stages of product development.

AI-based technology evaluates features and item characteristics automatically. Centercode’s dashboard gives users quick and central access to all organizational data. Users can utilize the feedback scoring module to manage and prioritize client reviews, allowing users to develop products based on this data.

Devices

Business size

S M L

Markets

Canada, Germany, United States

Supported Languages

Czech, Danish, Dutch, English, Finnish and 8 others, French, German, Hebrew, Hungarian, Irish, Norwegian, Polish, Swedish

Images

Centercode beta testing screenshot
Centercode automated workflow handling screenshot
Centercode issue tracking screenshot
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Centercode video
Centercode screenshot: Centercode beta testing screenshot Centercode screenshot: Centercode automated workflow handling screenshot Centercode screenshot: Centercode issue tracking screenshot

Features

Total features of Centercode: 56

  • Action Management
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Bug Tracking
  • Client Portal
  • Collaboration Tools
  • Complaint Monitoring
  • Content Management
  • Customer Segmentation
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Discussions / Forums
  • Email Marketing
  • Feedback Management
  • Group Management
  • Historical Trend Analysis
  • Idea Management
  • Ideation / Crowdsourcing
  • Issue Management
  • Issue Tracking
  • Knowledge Management
  • Member Directory
  • Membership Management
  • Milestone Tracking
  • Mobile Survey
  • Moderation
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning
  • Question Branching
  • Question Library
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Self Service Portal
  • Skip Logic
  • Status Tracking
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Website Management

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Crowdtech

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HarmonyPSA

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Reviews

Overall rating

4,4 /5
(61)
Value for Money
4,3/5
Features
4,1/5
Ease of Use
3,5/5
Customer Support
4,7/5

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Showing 5 reviews of 61
T ryan A.
Overall rating
  • Industry: Construction
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Product Review

Reviewed on 2019/09/03

Overall I am very happy with Centercode and would recommend them to any customer research group...

Overall I am very happy with Centercode and would recommend them to any customer research group looking to conduct Alpha, Beta, or Field testing.

Pros

Centercode is an excellent tool that helps Bluebeam organize test participants and run multiple simultaneous customer validation projects. Being able to use data science to turn the "voice of the customer" into actionable business intelligence has made our products better and helped foster a sense of cooperation and trust between Bluebeam and our Customers.

Cons

The administrative interface takes a while to get used to. I was a DBA for several years so the "data model" and filtering make sense to me, but for some of our design and product users the ability to review feedback has been a struggle.

Kathy D.
Overall rating
  • Industry: Construction
  • Company size: 10 000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Single Platform to Manage Alpha/Beta Programs

Reviewed on 2020/03/10

I think the positives definitely outweigh the negatives - so glad to have a single platform where I...

I think the positives definitely outweigh the negatives - so glad to have a single platform where I can manage, collect, and review alpha and beta feedback. Not sure how I lived without it!

Pros

Centercode is a fantastic solution for any org wanting to run an efficient alpha or beta program - it allows you to manage the entire end-to-end process in one platform. Onboarding users is a breeze - the platform allows for surfacing of appropriate NDA's, the builds that you want the users to access, and all of the tasks that you want your users to tackle. We leverage the forums to encourage feedback and discussion from our testers, and to promote discussion between testers.

Their online guides + educational materials available online a superb and super helpful.

Cons

The overhead of setting up a project is not always intuitive - you sometimes end up digging through the various Project Tools to determine where things need to be setup. The way Centercode has determined you should gather feedback is okay 90% of the time - on the odd occasion that you need to run an alpha with a little less overhead for gathering feedback, it can be a little rigid.

Joy T.
Overall rating
  • Industry: Consumer Goods
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Every Company Should Implement Customer Validation Testing

Reviewed on 2021/03/10

One stop shop for all my beta tests. Great platform that gets better over time. Customer support is...

One stop shop for all my beta tests. Great platform that gets better over time. Customer support is outstanding. I've never had a poor experience using the platform for going on 2+ years.

Pros

That I can be creative and create the exact test space needed dependent on the products / app I am testing and structure the surveys and feedback based on my teams deliverables (goals).

Cons

Just minor things like having to replace survey links test over test (annoying when I am running multiple tests). My team also has to separate iOS and Android as individual test spaces, it'd be nice to be able to hold everything in the same test space but shield iOS vs. Android testers.

Tillmann R.
Overall rating
  • Industry: Music
  • Company size: 201-500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Music technology is a long-term experience

Reviewed on 2020/03/17

Centercode is an one-stop-solution for private beta testing. There are great things about it and...

Centercode is an one-stop-solution for private beta testing. There are great things about it and things that could be improved. At any time the Centercode Team will be there for you, to train or explain to you how things work. So overall it's a pretty good experience.

Pros

Centercode helps with getting long-term feedback from a dedicated community of (private) beta participants. It's an all encompassing tool supporting our needs for:
- hosting and communicating with our UR & QA communities
- collecting unsolicited feedback (forums, suggestions)
- collecting focused, solicited feedback (surveys, emails)

Cons

Workflows are abstract and usually there is one, abstract way to setting something up. The IA is mostly centered around artefacts not workflows, which doesn't help. If you don't use or set up workflows all the time, you need to constantly relearn a lot. This can lead to fewer users (internal users, like designers or developers) engaging with the software. The whole user experience definitely leads to a bias in external user participation, only technically inclined people will participate actively on this platform.

Le' darien D.
Overall rating
  • Industry: Computer Software
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great product with even greater support

Reviewed on 2020/05/29

When I first began using Centercode, I had not built a relationship with their support and relied...

When I first began using Centercode, I had not built a relationship with their support and relied solely on the suggested methods of the people in my role before me. At that time, I was not a fan of Centercode and felt the platform was cumbersome; however, once I reached out to Centercode I learned that many of the things I was taught internally were not the right way of doing things and the support TRULY retrained me into how to work with the product. Once I removed my learned bad habits, it changed everything and I am in love with this tool and what it can do. Using this product correctly (which is a loose term, because once you know what it can do, there are so many ways you can use it) has saved me time and my company money and has improved customer engagement in testing.

Pros

The greatest feature of the platform is the customization and custom automation. If you put in the work to seek what can be done, you will find plenty of ways to automate or simplify so many things. The support is very helpful in getting you on the right path, as well.

Cons

My only real complaint about the platform is the process of implementing complex filters. At the time of this writing, creating a complex filter requires cycling through filtering, implementing the filter, then filtering again, etc.

In speaking with Centercode, they are already in works of improving this process to be more streamlined and I am confident that will improve this.

Showing 5 reviews of 61 Read all reviews

Centercode FAQs

Below are some frequently asked questions for Centercode.

Centercode offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Contact Centercode for pricing details.

We do not have any information about Centercode features

Centercode has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Centercode supports the following languages:

Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Irish, Norwegian, Polish, Swedish

Centercode supports the following devices:

We do not have any information about what integrations Centercode has

Centercode offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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