Lead Forensics

4.3 (122)
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About Lead Forensics

In our fast-paced world, real-time engagement has never been so important, and even better when it is human-to-human. Statistically, 84% of B2B buyers will purchase from the first organization they engage with, and yet reacting quickly to opportunities is something that most B2B organizations struggle with. Lead Forensics enables businesses to engage with prospects and customers faster than ever before, right at the point when they are most engaged - whilst they are visiting your website.

Lead Forensics provides all the intel required to start valuable, relevant, and meaningful conversations with your website visitors, in real-time. Lead Forensics will identify who your visitors are, where they have come from, what they are looking at - and importantly, what stage they are at within your sales pipeline. Route visiting customers directly to their Account Manager, and delight them with your pro-activity. Direct existing prospects their Sales Representative, and fuel marketing automation with highly engaged new prospects.

98% of your website visitors will never inquire with you. Uncover that potential with Lead Forensics.

Lead Forensics was established in 2009, and operates on a global basis with over 60,000 customers worldwide. Our team consists of around 700 dedicated SaaS specialists based in locations such as Scottsdale, Atlanta, Portsmouth and Bristol.

Lead Forensics wholly owns its matched IP database, it's our crown jewels - and is what sets us apart from the rest in terms of providing maximum value to each and every one of our customers. Our matched IP database can identify 1.4 billion IP addresses and we add more than 55 million contacts every year, both of which ensures that our visitor match rate is head and shoulders the best in the industry. Not only that, but as we own our database, all data is rigorously cleaned annually and goes through intensive verification processes. It's what's under the hood that really matters, and in side-by-side comparisons, Lead Forensics provides the highest quality and volume of identified visitors, packaged up in a user-intuitive dashboard that provides granular detail as well as insightful reporting. The result? A solution that our customers can have absolute faith in, proven ROI, and a commitment to providing industry-leading website visitor intelligence, that truly makes a difference in helping our customers to grow.


Key benefits of Lead Forensics

*Generate New Business Leads
*Nurture and Convert Existing Pipeline
*Amplify Existing Customer Experience
*Win Back Lapsed Customers
*Turn Unconverted Opportunities into leads
*Capture and Convert Ideal Prospects


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Not sure about Lead Forensics? Compare with a popular alternative

Lead Forensics

4.3 (122)
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Starting Price

US$0.01
month
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month

Pricing Options

Free version
Free trial
Free version
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Features

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Integrations

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Ease of Use

4.4 (122)
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Value for Money

4.1 (122)
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Customer Service

4.5 (122)
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Reviews

Overall rating

4.3 /5
(122)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.5/5

Already have Lead Forensics?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 122
Grant
Grant
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great bang for your buck

Reviewed on 2024/07/25

Pros

ease of use, simplicity is the biggest thing for me

Cons

honestly nothing I dislike, its value for the investment is what you want

Ben
Overall rating
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Warm leads are great leads

Reviewed on 2025/01/27

Simple easy to use and priceless to a salesman like myself

Simple easy to use and priceless to a salesman like myself

Pros

As I'm in sales and have been for year's being able to have warm leads is amazing, pretty faultless in providing the names of companies that visit my companies website

Cons

If only it could give me the name of the person who's been looking at my website... But that's not possible and I like digging into these leads to find the right contact myself

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Poor product and even worse customer service

Reviewed on 2023/01/26

Pros

Easy to install and set up from our website

Cons

This is a very bad company that pretends to customize the experience and then forces you into a standard tool.Lots of issues with the tool itself: the integration with Hubspot is a premium and is not included, the design of the platform is very poor. The data you get is not that actionable or precise. The customer service: the customer service is very poor, the customer success team forces clients to stay onboard even if your company is not using the service and the platform anymore, and this despite several call that have for objective to cancel the subcription. Lead Forensics claims that you keep the access even if you are not using it anymore and that you need to remain a customer. In addition:- Lack of personalization or attention to the customer's individual needs- Inability to resolve customer issues in a timely and effective manner- Failure to follow up with customers to ensure their satisfaction with the solution (pretends that they can improve the service to match your expectations through numerous calls, and then they do nothing and they force you to keep your subscription)- Disrespectful, dismissive, or unprofessional behavior by customer service representatives- Failing to provide clear and detailed information on the cancellation process.

Nadia
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The silent teammate we always needed!

Reviewed on 2024/10/21

Lead Forensics has given us the ability to find out about the visitors to our site and what they...

Lead Forensics has given us the ability to find out about the visitors to our site and what they found most interesting.

Pros

I appreciate the ability to communicate with a Customer Success Manager as often as possible.

Cons

I have not found a problem in Lead Forensics.

Response from Lead Forensics

Thank you for your fantastic review! We’re thrilled to hear that Lead Forensics has become the silent teammate you needed. It’s great that you’re finding value in regular communication with your Customer Success Manager, and we’re glad you’re benefiting from the insights into your website visitors.

We appreciate your feedback on our detailed contact and company information—it’s what we strive for!

If you have any more insights or need assistance, don’t hesitate to reach out. We’re here to help you make the most of Lead Forensics!

Mark
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful, useful, dynamic, reliable and indispensable

Reviewed on 2025/01/16

Lead Forensics has given our business an in-depth view of the interactions our customers and...

Lead Forensics has given our business an in-depth view of the interactions our customers and prospects have with our website which was previously completely unavailable to us.

Pros

It's a web-based tool, enabling the right people within our organisation to access and act on relevant information as and when it occurs. The attention to detail, diligence and professionalism of our Customer Services Manager is exceptional and makes Lead Forensics work well for us.

Cons

The downside of a tool with so many features and elements is that it can be hard to access precisely the single item you're looking for at any given time. It's almost as if the tool is too powerful!

Showing 5 reviews of 122 Read all reviews

Lead Forensics FAQs

Below are some frequently asked questions for Lead Forensics.

Lead Forensics offers the following pricing plans:

  • Starting from: US$0.01/month
  • Pricing model: Subscription
  • Free Trial: Available

Lead Forensics is priced on a customer-by-customer basis and is based upon on how much traffic is generated on the website.

Lead Forensics has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Lead Forensics supports the following languages:

English

Lead Forensics supports the following devices:

Lead Forensics integrates with the following applications:

AWeber, Basecamp, Buffer, CRM Sales Force Automation, Campaign Monitor by Marigold, Chatwork, Dynamics 365, Gmail, Google Docs, Google Drive, Harvest, HubSpot CRM, LionDesk, Mailchimp, Microsoft Outlook, OneDrive, Pipedrive, Shopify, Streak, Trello, Zapier, monday.com

Lead Forensics offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

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