E-Health Records & Practice Management System w/ Telehealth

About eRecord

CarePaths EHR is a cloud-based electronic health record and practice management solution which helps small to midsize institutions manage patients, documentation, treatment and payments. The platform also enables users to deliver online therapy with secure texts, teletherapy, and outcomes monitoring.

CarePaths EHR offers a range of features including a patient database, compliance tracking, e-prescribing, appointment management, customizable clinical documentation and treatment plans, automated recurring tasks, and a self-service portal. The platform enables users to create calendar events to help manage appointments, charges, receipts, and progress notes. CarePaths EHR also helps users process claims with built-in accounting functionality, online payment processing, automated statements, and email reminders.

CarePaths EHR offers HIPAA compliant cloud storage for securely storing clinical records and summaries. The claims and billing module facilitates automatic feedback, authorization tracking, and automated payment/adjustment posting.

Pricing starting from:


  • Free Trial
  • Free Version
  • Subscription

Key benefits of eRecord

One of the most affordable ONC-Certified & HIPAA compliant "all-in-one" EHR and practice management system with telehealth. Cloud-based, accesible from any platform.


Business size



United States

Supported Languages


Pricing starting from:


  • Free Trial
  • Free Version
  • Subscription


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Total features of eRecord: 114

  • API
  • Accounting
  • Accounting Integration
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinic Interoperability
  • Clinical Alerts
  • Coding Assistance
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Management
  • Credit Card Processing
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Automation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • E-Prescribing
  • EPCS
  • Electronic Payments
  • Electronic Prior Authorization
  • Email Invitations & Reminders
  • Event Scheduling
  • Expense Claims
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Formulary Management
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Initial Assessments
  • Insurance Eligibility Verification
  • Intake Management
  • Invoice Management
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication History
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Forms
  • Partner Portal
  • Patient Engagement Software
  • Patient Intake
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Scheduling
  • Planning Tools
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewals
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Real Time Reporting
  • Receipt Management
  • Records Management
  • Recurring/Subscription Billing
  • Referral Tracking
  • Refill Management
  • Registration Management
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Scheduling
  • Secure Messaging
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Treatment Planning
  • Video Conferencing
  • Video Consultations
  • Virtual Visits
  • Virtual Waiting Room



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Overall rating

3,8 /5
Value for Money
Ease of Use
Customer Support

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Showing 5 reviews of 31
Mary ann S.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

This is a terrific program! Great support!!!

Reviewed on 2017/12/11

Ease of charting and prescribing.

Ease of charting and prescribing.


Ease of finding appropriate templates for charting and the ease of prescribing. I prescribe daily and the program is excellent.


Would like to have the ability to do prior auths when I am in the patient's chart. Currently I have to go to another site to do that. Also, would like to be able to fax more notes than 5 at each time. Many of my records are lengthly and numerous. It takes a lot of extra time to have to fax 5 charts at a time.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I like using EHR. Disappointed that Carepaths stopped having rates for part time therapists.

Reviewed on 2017/12/15


It's very easy to fill out clinical notes and file insurance claim forms. I also can get EOBs online and have them posted to clients' accounts. There is the ability to use video therapy which I have done a couple times. I can't really compare this to other EHRs


I started out paying as a part time therapist. Carepaths has now stopped having a part time fee and so I now pay high amount. That's a huge jump for someone seeing around 8 clients per week. I know I could stop using them, but now that all my clients are listed there, it's difficult to stop.
Other cons: when I see a couple, I have to set up two accounts for them to fill out paperwork as there isn't a way to have two signatures on Carepath's consent forms. Also, the clinical forms have a space to put in the client's next appointment but then that appointment time doesn't automatically transfer to the scheduling page. Carepaths doesn't ask for user feedback about usability. There have been several major software changes, but never did they ask users what we think might be useful.

Akash K.
Overall rating
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Very serious hidden issues which they are not open about

Reviewed on 2020/02/04


The main feature is the low price, considering all of the advertised features. The simple interface appealed to us as well. I think this EMR would be fine for any clinician who is NOT sending claims to insurance or paying other clinicians on a fee split.


- They are not open about the reports not working. If you need to pay clinicians on a fee split, they will tell you that you can run reports to do it, but the reports they tell you to run do not accurately calculate pay. I have told them repeatedly they need to let any other group practices know that they are NOT paying clinicians correctly, but they act like it's not a big deal. Obviously they do not have a lot of money budgeted for programming and the poor customer service people have to cover for this.
- ERAs will very regularly NOT come in, despite us getting paid by insurance. We spend countless hours monthly calling BCBS manually to sort this out. When we identify what ERAs are missing, we then need to MANUALLY post those ERAs into the system. I am paying for double the clerical staff that other practices my size utlilize.
- There are issues with ERAs double allocating or over allocating, though accounting won't reflect this. So if you took too much copay, and then apply an insurance payment, it will let you apply an excess to the charge and the balance will show as $0. Now your accounting is off
- There are basic features you'd expect which are not there. For instance, you can't turn off the messaging feature in the portal.
- Their invoicing does not do a good job of separating people with real balances from people for whom you are waiting for insurance payment.

Robyn S.
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall positive

Reviewed on 2017/12/05

Purchased it primarily for my own practice. Others have joined, fairly easy to teach others.

Purchased it primarily for my own practice. Others have joined, fairly easy to teach others.


ease of use for billing and note taking. Availability of video. Access to eob's from medicare. The customer support is always helpful and responsive.


Sometimes hard to get assistance (other times I barely wait an hour). When regulations change, for example icd 10, updates were not timely. I find accounting section to be too burdensome and use an excel spreadsheet instead. Not happy with that either. Would like to see something that is more user friendly for accounting. Would also like to have calendar synced with google calendar or have the carepath one on my telephone. The calendar is another feature I do not use as I need to have access to it all the time. Wish I could dictate my notes, I hear another program has this feature.

Linda B.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We have several clinicians using carepaths, and we have been pleased with the ease of use.

Reviewed on 2017/12/16


Customer service has always been very prompt, and carepaths is always updating to make is easier for the clinician.
They have many features that make it easy for us regarding billing, and running reports.


Our customers are having problems reading their bills. There are 4 options for sending statements, but so far we've not found one that customers understand clearly.
There are also times our billing gets stuck by the clearinghouse and we do not catch it. We wish there was an alert that this happened.
I love the reports I can get on carepaths, but as a supervisor I wish there was a way to run reports on each clinician, or pull up each clinicians caseload.

Showing 5 reviews of 31 Read all reviews

eRecord FAQs

Below are some frequently asked questions for eRecord.

eRecord offers the following pricing plans:

  • Starting from: US$39,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Starting practitioners - $34 per month. Established solo practitioners - $49 per month. Solo practitioners w/ e-Prescribing - $89 per month. CarePaths offers special rates for part-time practitioners and students.

We do not have any information about eRecord features

eRecord has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

eRecord supports the following languages:


eRecord supports the following devices:

iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations eRecord has

eRecord offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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