CharmHealth
About CharmHealth
CharmHealth is a cloud-based, HIPAA compliant, MU Stage 3- 2015 Edition Certified, electronic health records (EHR) management solution designed to help small and medium ambulatory care practices create and manage patient documents from anywhere across the web. The platform comes with a document management module, which lets users upload handouts, x-rays, consent forms or other documents and group/tag them into folders, to simplify access among staff.
CharmHealth comes with customizable SOAP templates, which allow practitioners to quickly record patient visits and archive them in a database for future reference. Practices can use the inventory management module to control, dispense and track stocks of supplements, medications, and more. Staff can also create custom reorder thresholds for each inventory, and generate reports on existing stock, reorder levels, and drug expiry dates.
CharmHealth provides mobile applications for practitioners to manage appointments, consultation chart notes, task assignments, and other processes. QuickBooks integration enables users to manage transactional records, invoicing, and other accounting operations.
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- Used Daily for 2+ years
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- Likelihood to recommend 8.0 /10
Very effective and efficent program with many helpful features!
Reviewed on 2017/11/05
Pros
Lots of features available and customizable, great flexability with use base on your practice type, one size fits all program.
Cons
Customer service response time could be better, billing integration with their selected clearinghouse is problematic and requires a lot of time to set up properly.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 9.0 /10
Great value for the price
Reviewed on 2022/09/08
Our practice partners want to practice medicine. They don't want to spend all their time on the...
Our practice partners want to practice medicine. They don't want to spend all their time on the computer. As a Telehealth focused practice we want the systems to ease our note taking burden and this EMR does that nicely.
Pros
CharmHealth has been a great find for our practice. The setup time was next to nothing and the ease at which our providers were able to learn the software was surprising.
Cons
The scheduling portion of the software is the one area I think the product owners at CharmHealth could really improve. The limitations are not insurmountable, but compared to the rest of the product, this area could use some updating. It isn't easy to set up block time and if you want the patients to be able to schedule the times at which the patients can see on the web are not customizable to the practice leaving very little options for the practice. I think this is the biggest opportunity Charm has for improvements.
The other improvement suggestion comes in the way of being Telehealth focused. There are several areas in the product that still focus heavily on having an office (like uploading insurance cards), however, if we aren't in the office that becomes a challenge,
Reasons for Switching to CharmHealth
Functionality options, pricing, ease at entry, SaaS options- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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- Likelihood to recommend 0.0 /10
Get ready for problems
Reviewed on 2023/09/06
They made me hate them.
They made me hate them.
Pros
price and the fact you can add what you need and not pay for what you don't need.
Cons
terrible directions and nice support, but ineffective.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 10.0 /10
User Friendly Effective EMR
Reviewed on 2020/11/06
An effective EHR for us as compared to other software packages that is easy to use and cost...
An effective EHR for us as compared to other software packages that is easy to use and cost effective for a smaller practice. Many enhancements have been made over the past 2 years which has made it even more attractive to use.
Pros
We changed to CharmHealth about 2 years ago after using PracticeFusion which did not have the flexibility we needed to add information. This software is easily customizable and has a vast library of templates for pre completed notes. It was easy to customize and had all the features we needed. Calendar is very user friendly and integrates well with the EHR. Can easily print out hard copies of anything we need and especially immunization records which are frequently requested by patients.
Cons
Although it hasn't been an issue for us, for a very large practice the cost could get rather high as compared to other EHR platforms. Since I have a relatively small practice, the cost is not an issue.
There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through. There have been issues with locating pharmacies at times although, I must say, customer support has been helpful and has tried to rectify these issues as they come up.
Minor problem exists with entering patient email addresses. Software sometimes flags as invalid email address with anything that ends in *.com. You need to enter the email address as ".net then got back and re-enter the correct email address. Customer service has yet to fix this problem.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 10.0 /10
Charm is agile and cost-effective
Reviewed on 2022/09/28
I have used Charm for almost three years now for my private practice and it is cost-effective and...
I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable.
Pros
Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product.
Cons
I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops.
Alternatives Considered
SimplePracticeReasons for Choosing CharmHealth
Simple Practice did not have e-prescribing. Charm's billing is better.Reasons for Switching to CharmHealth
Luminello promised group functionality for years, but I think they still don't have it. The booing page for Luminello was buggy and not working when I was looking for a new EMR, so I did not commit to it.CharmHealth FAQs
Below are some frequently asked questions for CharmHealth.Q. What type of pricing plans does CharmHealth offer?
CharmHealth offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
CharmHealth offers 3 pricing plans: Free Plan - Limited to 50 encounters per month Encounter Plan- $0.50 per encounter per month (monthly minimum of $25) Provider Plan - $200 per month
Q. Who are the typical users of CharmHealth?
CharmHealth has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CharmHealth support?
CharmHealth supports the following languages:
English
Q. Does CharmHealth support mobile devices?
CharmHealth supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CharmHealth integrate with?
CharmHealth integrates with the following applications:
DeepScribe, Health Cloud, QuickBooks Online Advanced, Sfax, Zoho CRM, Zoom Workplace
Q. What level of support does CharmHealth offer?
CharmHealth offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
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