ChARM EHR

Electronic Health Records and Practice Management Software

About ChARM EHR

ChARM EHR is a cloud-based, HIPAA compliant, MU Stage 3- 2015 Edition Certified, electronic health records (EHR) management solution designed to help small and medium ambulatory care practices create and manage patient documents from anywhere across the web. The platform comes with a document management module, which lets users upload handouts, x-rays, consent forms or other documents and group/tag them into folders, to simplify access among staff.

ChARM EHR comes with customizable SOAP templates, which allow practitioners to quickly record patient visits and archive them in a database for future reference. Practices can use the inventory management module to control, dispense and track stocks of supplements, medications, and more. Staff can also create custom reorder thresholds for each inventory, and generate reports on existing stock, reorder levels, and drug expiry dates.

ChARM EHR provides mobile applications for practitioners to manage appointments, consultation chart notes, task assignments, and other processes. QuickBooks integration enables users to manage transactional records, invoicing, and other accounting operations.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Provider Dashboard
Appointment List
Patient Dashboard
Encounter/Consultation
Analytics
View 6 more
ChARM EHR video
ChARM EHR screenshot: Provider Dashboard ChARM EHR screenshot: Appointment List ChARM EHR screenshot: Patient Dashboard ChARM EHR screenshot: Encounter/Consultation ChARM EHR screenshot: Analytics

Features

Total features of ChARM EHR: 52

  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Compliance Tracking
  • Credit Card Processing
  • Customizable Dashboard
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • Event Scheduling
  • Feedback Management
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Multi-Language
  • ONC-ATCB Certified
  • Order Entry
  • Personalization
  • Practice Management
  • Records Management
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Access/Control
  • Reporting & Statistics
  • Role-Based Permissions
  • SOAP notes
  • Self Service Portal
  • Tagging
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • Visual Analytics
  • Voice Recognition
  • Workflow Management

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Reviews

Overall rating

4,3 /5
(83)
Value for Money
4,6/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
3,9/5

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Showing 5 reviews of 83
Charles C.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very solid value EMR

Reviewed on 2018/12/14

For us, it was a system that would be device agnostic. Charm works on any computer or mobile device...

For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Pros

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Cons

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

Sara C.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best EHR for value

Reviewed on 2020/11/08

I sampled several EHR systems last year and ChARM had most of the qualities that I wanted a...

I sampled several EHR systems last year and ChARM had most of the qualities that I wanted a administrator and clinician. I really enjoy using this EHR system and it is easy for my clients to use as well to sign paperwork and access resources.

Pros

I really enjoy that I can customize all of my notes and templates that I need on a daily basis. I also really enjoy that everything can be electronic and all paperwork can be sent to clients and have signatures in real time.

Cons

I feel the customer services could set up EFT and enrollments for payers to make it streamlined and easier for the provider.

Nerissa B.
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love my EHR

Reviewed on 2021/03/15

CHARM has made my life so stress free. I love it and even my families love it. They love the portal...

CHARM has made my life so stress free. I love it and even my families love it. They love the portal and the ease of using it. When COVID hit, I was able to transition seamlessly to Telehealth. The fact that the organization even offered it free for several months to encourage users to use Telehealth was amazing.
I highly recommend this product and have told others about it because it is so easy to use!

Pros

What I love about CHARM is that it is user friendly. I have my own part time private practice and I knew I needed something that I could get up and running quickly, keep me organized and compliant. CHARM is the answer! I never loved EHR systems before I found CHARM. Having tried other packages when I was in academia, everyone gripes about EMR systems. But CHARM "works like a charm!" I could make my templates by dragging and dropping easily, I could make changes if needed easily. I uploaded all my blog handouts to then quickly put in patient portals. SO easy to use! I love the quick text feature. I love the auto populate feature too!

Cons

The only thing are these: 1) in the event that I have a patient whose parents are divorced, they both want and need access to me to send me updates. The portal right now can only accommodate ONE user log on. Sometimes divorced parents do not want to share--which is understandable. 2) Support is not instantaneous. They have a chat but someone is not necessarily on there 24/7 to answer and provide support in real time. I had two instances where I could not get logged in right before a clinic day. Luckily it was fixed in 20 minutes but again It would have been nice to have someone right there responding to my urgent messages knowing it would be handled.

Elizabeth S.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Needs more updates for customization that makes sense

Reviewed on 2020/07/09

I like that telemedicine platform, that is easy to use, and the fullscripts it easy. That's the...

I like that telemedicine platform, that is easy to use, and the fullscripts it easy. That's the only thing that really makes it stand out from other EMRs.

Pros

Fullscripts integration, telemedicine, PMP integration.

Cons

There is no orders tab, no diagnostic testing tab. Everything that is a task, can be completed, but not deferred or deleted if not performed. There is no integration of software for diagnostic testing like EKG, Spirometry, or Holter Monitors. The process of customization is not very easy. When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used. More providers would use this if you would fix, incorporate, include these MAJOR items.

Response from MedicalMine

Dear Dr. Seymour, Thank you for your review!

We are happy you are enjoying some of Charm's features such as telemedicine and Fullscript Integration.

Regarding some of the other features you are requesting, we're sorry to hear you were less than satisfied with Charm.

We value our customers' opinions and would like to thank you for bringing this to our attention.

We will reach out soon and you should get an email from me to determine how we can provide a solution that makes things right.

Yours sincerely,
Ranjani from Charm Health

Aaron B.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, complete package

Reviewed on 2021/01/06

I've been a happy user of the software for over two years and it has helped me be faster and more...

I've been a happy user of the software for over two years and it has helped me be faster and more efficient with my note taking and patient tracking than most of the other EHR software I looked into.

Pros

Simple and easy to train new employees on. Efficiently handles scheduling, notes, insurance, payments, and ability to get analytics out of software is also nice.

Cons

Applying payments when paying multiple invoices at once is slower than making and applying payments to one invoice which is automatic and very efficient.

Showing 5 reviews of 83 Read all reviews

ChARM EHR FAQs

Below are some frequently asked questions for ChARM EHR.

ChARM EHR offers the following pricing plans:

  • Starting from:
  • Pricing model: Free
  • Free Trial: Available

Contact MedicalMine for pricing details.

We do not have any information about ChARM EHR features

ChARM EHR has the following typical customers:

2-10, 11-50, 51-200, 201-500

ChARM EHR supports the following languages:

English

ChARM EHR supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ChARM EHR integrates with the following applications:

Health Cloud, QuickBooks Online Advanced, Sfax, Zoom Meetings & Chat

ChARM EHR offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ChARM EHR.