LiveSession

LiveSession

Cloud-based qualitative analytics solution

5/5 (5 reviews)

LiveSession Overview

LiveSession is a cloud-based qualitative analytics solution, which helps businesses perform website analysis through user event tracking, session replays, and customer segmentation. The platform lets users record and replay various website activities such as keystrokes, mouse movements, clicks, scrolls, to help identify bugs and increase sales conversion rates.

Key features of LiveSession include campaign management, user interaction tracking, qualitative comparative analysis, data visualization, and multi-site administration. The platform comes with custom functionalities to filter session replays, add other properties to websites, and to view top active users. LiveSession detects rage and error clicks, giving users insight into website issues.

LiveSession provides traffic trend analysis, UTM campaigns, and KPIs. Users can generate reports based on the most clickable elements on business websites. The platform supports integration with various apps, including LiveChat, HelpScout, Crisp and Olark, enabling users to record web page activities and share them with team members, as well as enhance website performance.

Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, India, Japan, Latin America, Mexico

Supported Languages

Arabic, Czech, Danish, Dutch, English and 20 others, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

LiveSession Reviews

Overall rating
5/5
100% positive reviews
5
Excellent
0
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0
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0
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0
Terrible
Verified Reviewer

The best way to get unbiased UX insights

Used Monthly for 6-12 months
Reviewed on 2019/08/10
Review Source: Capterra

LiveSession was a great find for us. We have since added it as an option for clients to test their UX after site launch, something we previously couldn't do.

Pros

One of the hardest parts of designing great user experiences is obtaining unbiased user tests. With LiveSession this can be achieved incredibly easily (and anonymously), allowing you to see how people interact with your site. This then informs your design decisions moving forward to make a more usable site. They also have auto-detection for things like 'rage clicks' and other UX issues.

Cons

It can be a little technical to set up, so you have to know what you're doing, but once it's set up there's not much else you need to do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Wojciech J.

Best Product in its Category

Used Daily for 1-5 months
Reviewed on 2019/01/31
Review Source: Capterra

It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.

Pros

I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.

Cons

I've been using this app for over 4 months and haven't seen anything I could be disappointed with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Chris C.

Fantastic Service, and Amazing Support

Used Weekly for 1-5 months
Reviewed on 2019/03/04
Review Source: Capterra

Pros

LiveSession is a great service! It was simple to implement on my regular website, as well as incorporating into my online store. LiveSession shows me all of the basics, with great opportunities to dive deeper into data, site visitors, and ways to capitalize on the visits. I'm a novice in this arena, but between the simplicity of the interface, as well as the amazing support by the LiveSession team, implementation as well as viewing of interactions was simple. I've used other services in the past, and LiveSession by far is the best I've used.

Cons

There isn't a thing that I don't like about LiveSession. Service, software, and support are all fantastic!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Paweł K.

Powerful and cost-effective tool to monitor customers on your website

Used Weekly for 1-5 months
Reviewed on 2019/02/02
Review Source: Capterra

It's a great tool that can allow you to understand your customer behaviours on your website. The advanced filtering options help you to create your segments that can be a part of your customer funnels. Additionally, it's a cost-effective solution in comparison to other tools.

Pros

The biggest advantage of the LiveSession is the robust way for the analysis of customer behaviours. I used the segments and advanced filtering options to build my own funnels for the clients.

Cons

It's a new tool on the market, so it's not such a comprehensive solution in comparison to others. Although I enjoy this set of the functionalities with the focus on the segments and filtering.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mateusz P.

Really awesome software for filtered video sessions.

Used Weekly for 6-12 months
Reviewed on 2019/01/30
Review Source: Capterra

Happy to use pickSaaS to analyze the behavior of our users/visitors.

Pros

Filtering video recordings
Easy to implement and use
Skipping passive parts of video recordings

Cons

Still looking forward to seeing analytical features (e.g. heatmaps) developed

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

LiveSession Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Micro plan - $49/month billed monthly or $42/month billed annually for 5000 sessions
Starter plan - $99/month billed monthly or $84/month billed annually for 10,000 sessions
Startup plan - $199/month billed monthly or $169/month billed annually for 25,000 sessions
Scale plan - $299/month billed monthly or $254/month billed annually for 50,000 sessions

LiveSession Features

  • Ad hoc Reporting
  • Customizable Reporting
  • Data Filtering
  • Data Visualization
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Visual Analytics

  • API
  • Activity Dashboard
  • Business Intelligence
  • Charting
  • Collaboration Tools
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Real Time Data
  • Third Party Integration
  • Trend Analysis

Additional information for LiveSession

Key features of LiveSession

  • Campaign Management
  • Conversion Tracking
  • Data Visualization
  • Referral Source Tracking

LiveSession FAQs

Below are some frequently asked questions for LiveSession.

Q. What type of pricing plans does LiveSession offer?

LiveSession offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Available

Micro plan - $49/month billed monthly or $42/month billed annually for 5000 sessions
Starter plan - $99/month billed monthly or $84/month billed annually for 10,000 sessions
Startup plan - $199/month billed monthly or $169/month billed annually for 25,000 sessions
Scale plan - $299/month billed monthly or $254/month billed annually for 50,000 sessions

Q. What are the main features of LiveSession?

LiveSession offers the following features:

  • Campaign Management
  • Conversion Tracking
  • Data Visualization
  • Referral Source Tracking

Q. Who are the typical users of LiveSession?

LiveSession has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does LiveSession support?

LiveSession supports the following languages:

Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does LiveSession offer?

LiveSession has the following pricing plans:

Subscription

Q. Does LiveSession support mobile devices?

We do not have any information about what devices LiveSession supports

Q. What other apps does LiveSession integrate with?

LiveSession integrates with the following applications:

BigCommerce, Google Analytics, Help Scout, Intercom, LiveChat, Olark live chat, Shopify, Wix, Wordpress, Zendesk Chat

Q. What level of support does LiveSession offer?

LiveSession offers the following support options:

Knowledge Base, Online Support, Phone Support