LiveSession

Cloud-based qualitative analytics solution

4,7 /5 (23 reviews) Write a Review!

LiveSession Overview

What is LiveSession?

LiveSession is a cloud-based qualitative analytics solution, which helps businesses perform website analysis through user event tracking, session replays, and customer segmentation. The platform lets users record and replay various website activities such as keystrokes, mouse movements, clicks, scrolls, to help identify bugs and increase sales conversion rates.

Key features of LiveSession include campaign management, user interaction tracking, qualitative comparative analysis, data visualization, and multi-site administration. The platform comes with custom functionalities to filter session replays, add other properties to websites, and to view top active users. LiveSession detects rage and error clicks, giving users insight into website issues.

LiveSession provides traffic trend analysis, UTM campaigns, and KPIs. Users can generate reports based on the most clickable elements on business websites. The platform supports integration with various apps, including LiveChat, HelpScout, Crisp and Olark, enabling users to record web page activities and share them with team members, as well as enhance website performance.

LiveSession Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
Subscription
Value for money

Micro plan - $49/month billed monthly or $42/month billed annually for 5000 sessions
Starter plan - $99/month billed monthly or $84/month billed annually for 10,000 sessions
Startup plan - $199/month billed monthly or $169/month billed annually for 25,000 sessions
Scale plan - $299/month billed monthly or $254/month billed annually for 50,000 sessions


LiveSession Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Czech, Danish, Dutch, English and 20 others, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

LiveSession screenshot: LiveSession screenshot: LiveSession screenshot: LiveSession screenshot: LiveSession screenshot:

LiveSession Reviews

LiveSession Reviews

Overall rating
4,7
/
5
Excellent
17

Very good
4

Average
2

Poor
0

Terrible
0

Value for Money
4,6
Features
4,3
Ease of Use
4,7
Customer Support
4,9
91% recommended this app
Wojciech J.

Best Product in its Category

It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.


Verified Reviewer

Best choice I made

It works easily since the beginning and anytime we face a problem we get great and super fast support from them.


Ladiina R.

Amazing and affordable monitoring tool to have


Bartosz P.

Good enough for most scenarios

It's been really good. It helped me track user activities and analyze their behavior in our app. I value it for its simplicity and getting job done.


Marcin W.

Best Session Recording Software


Wojciech J.
Industry: Computer Software
Company size: 2-10 Employees

Best Product in its Category

Used Daily for 1-5 months
Reviewed on 2019/01/31
Review Source: Capterra

It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.

Pros

I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.

Cons

I've been using this app for over 4 months and haven't seen anything I could be disappointed with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Computer Software
Company size: 51-200 Employees

Best choice I made

Used Daily for 6-12 months
Reviewed on 2019/11/19
Review Source: Capterra

It works easily since the beginning and anytime we face a problem we get great and super fast support from them.

Pros

It contains all the features that its competence plus personal support.

Cons

The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick.
The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ladiina R.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Amazing and affordable monitoring tool to have

Used Daily for Free Trial
Reviewed on 2020/09/02
Review Source: Capterra

Pros

Affordable monitoring customer behaviour tool with great analyse and tracking they offer. I loved how easy it was to integrate for someone who not really into tech. Also their customer service is very responsive

Cons

Nothing to consider as a minus, it meets all my expectation and work well

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Bartosz P.
Industry: Information Technology & Services
Company size: 11-50 Employees

Good enough for most scenarios

Used Weekly for 1-5 months
Reviewed on 2019/11/19
Review Source: Capterra

It's been really good. It helped me track user activities and analyze their behavior in our app. I value it for its simplicity and getting job done.

Pros

I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.

Cons

The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Marcin W.
Industry: Financial Services
Company size: 201-500 Employees

Best Session Recording Software

Used Daily for 1-5 months
Reviewed on 2020/08/19
Review Source: Capterra

Pros

Support before purchase as well as during configuration. Advanced filters and navigation between the recordings themselves. Tagging, sharing recordings outdoors. . Inspect mode, error click, rage click - this is the most value features.

Cons

Tool don`t backup css of recorded pages.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 23 user ratings
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LiveSession Pricing

LiveSession Pricing

Starting from
US$49,00/month
Free Trial
Subscription
Value for money

Micro plan - $49/month billed monthly or $42/month billed annually for 5000 sessions
Starter plan - $99/month billed monthly or $84/month billed annually for 10,000 sessions
Startup plan - $199/month billed monthly or $169/month billed annually for 25,000 sessions
Scale plan - $299/month billed monthly or $254/month billed annually for 50,000 sessions

Micro plan - $49/month billed monthly or $42/month billed annually for 5000 sessions
Starter plan - $99/month billed monthly or $84/month billed annually for 10,000 sessions
Startup plan - $199/month billed monthly or $169/month billed annually for 25,000 sessions
Scale plan - $299/month billed monthly or $254/month billed annually for 50,000 sessions

Value for Money
4,6/5
Based on 23 user ratings
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LiveSession Features

LiveSession Features

API
Activity Dashboard
Ad hoc Reporting
Business Intelligence
Charting
Collaboration Tools
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import/Export
Data Visualization
Monitoring
Multiple Data Sources
Predictive Analytics
Real Time Analytics
Real Time Data
Reporting & Statistics
Third Party Integration
Trend Analysis
Visual Analytics
Features
4,3/5
Based on 23 user ratings
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Categories

Additional information for LiveSession

Additional information for LiveSession

Key features of LiveSession

  • Campaign Management
  • Conversion Tracking
  • Data Visualization
  • Referral Source Tracking

LiveSession FAQs

LiveSession FAQs

Below are some frequently asked questions for LiveSession.

Q. What type of pricing plans does LiveSession offer?

LiveSession offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Available

Micro plan - $49/month billed monthly or $42/month billed annually for 5000 sessions Starter plan - $99/month billed monthly or $84/month billed annually for 10,000 sessions Startup plan - $199/month billed monthly or $169/month billed annually for 25,000 sessions Scale plan - $299/month billed monthly or $254/month billed annually for 50,000 sessions

Q. What are the main features of LiveSession?

LiveSession offers the following features:

  • Campaign Management
  • Conversion Tracking
  • Data Visualization
  • Referral Source Tracking

Q. Who are the typical users of LiveSession?

LiveSession has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does LiveSession support?

LiveSession supports the following languages:

Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does LiveSession offer?

LiveSession has the following pricing plans:

Subscription

Q. Does LiveSession support mobile devices?

We do not have any information about what devices LiveSession supports

Q. What other apps does LiveSession integrate with?

LiveSession integrates with the following applications:

BigCommerce, Google Analytics, Help Scout, Intercom, LiveChat, Olark, Segment, Shopify, Wix, Wordpress

Q. What level of support does LiveSession offer?

LiveSession offers the following support options:

Online Support, Knowledge Base, Phone Support