LiveSession
About LiveSession
LiveSession redefines product analytics for all types of teams. Offering essential tools you can expect from leading analytics providers, now available to everyone. – whether experienced product teams or those new to data-driven approach. With the simple UI designed to deliver speed without sacrificing depth. It helps your whole organization make better product decisions and build a better product. And LiveSession offers you the smoothest blend of quantitative data and qualitative. HOW?
- You can expect best in class session recordings.
- They are accessible from our dead simple metrics and dashboards,
- Armed with advanced segmentation including custom events and custom properties.
- You can improve conversions with the funnels and understand users who didn’t convert.
- Understand user navigation and popular areas with heatmaps.
And the best part?
Everyone gets access to product data while you evangelize product approach to new departments.
Key benefits of LiveSession
- You can expect best in class session recordings.
- They are accessible from our dead simple metrics and dashboards,
- Armed with advanced segmentation including custom events and custom properties.
- You can improve conversions with the funnels and understand users who didn’t convert.
- Understand user navigation and popular areas with heatmaps.
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Reviews
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- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Product in its Category
Reviewed on 2019/01/31
It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have...
It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.
Pros
I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.
Cons
I've been using this app for over 4 months and haven't seen anything I could be disappointed with.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best choice I made
Reviewed on 2019/11/19
It works easily since the beginning and anytime we face a problem we get great and super fast...
It works easily since the beginning and anytime we face a problem we get great and super fast support from them.
Pros
It contains all the features that its competence plus personal support.
Cons
The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick.
The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good enough for most scenarios
Reviewed on 2019/11/19
It's been really good. It helped me track user activities and analyze their behavior in our app. I...
It's been really good. It helped me track user activities and analyze their behavior in our app. I value it for its simplicity and getting job done.
Pros
I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.
Cons
The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).
- Industry: Research
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Solid base of core feature, fluid use 👌
Reviewed on 2020/11/13
very fluid, very frictionless
entirely legit in the game vs players like fullstory or hotjar (used...
very fluid, very frictionless
entirely legit in the game vs players like fullstory or hotjar (used both)
easy to use for non-tech and support team
working on BtoB saas => ultimate documentation for issue/bug reporting & experience smoothing
Pros
- ease of use
- significative dashboard (vs fullstory I used for long)
- personal/team segment
Cons
- waiting for a true integration with Segment (Fullstory stays better on it, i think)
- had a mid experience with support facing and reporting bug after 30mn of paid plan :/
Reasons for Choosing LiveSession
honnestly, at first, for your appealing pricing. I think there is no winner between fullstory and you as you're soooooo close in features and experience. I used Fs since i've started my carrer and frankly didn't see the diff. So I wondered why not trying Livesession as the use switch is null. And i'm satisfied for the moment !Switched From
FullstoryReasons for Switching to LiveSession
- looks your the best ratio price/features or price/quotas - attractive pitch & reassuring free trial - good reviews from friend users- Industry: Design
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The best way to get unbiased UX insights
Reviewed on 2019/08/10
LiveSession was a great find for us. We have since added it as an option for clients to test their...
LiveSession was a great find for us. We have since added it as an option for clients to test their UX after site launch, something we previously couldn't do.
Pros
One of the hardest parts of designing great user experiences is obtaining unbiased user tests. With LiveSession this can be achieved incredibly easily (and anonymously), allowing you to see how people interact with your site. This then informs your design decisions moving forward to make a more usable site. They also have auto-detection for things like 'rage clicks' and other UX issues.
Cons
It can be a little technical to set up, so you have to know what you're doing, but once it's set up there's not much else you need to do.
Alternatives Considered
HotjarReasons for Switching to LiveSession
LiveSession just seemed way more intuitive, clean, and insightful than the competition.LiveSession FAQs
Below are some frequently asked questions for LiveSession.Q. What type of pricing plans does LiveSession offer?
LiveSession offers the following pricing plans:
- Starting from: US$65.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free: 1k sessions - $0 Basic: 5k - 15k sessions - from $54 Pro: 10k - 150k sessions - from $83
Q. Who are the typical users of LiveSession?
LiveSession has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LiveSession support?
LiveSession supports the following languages:
Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does LiveSession support mobile devices?
LiveSession supports the following devices:
Q. What other apps does LiveSession integrate with?
LiveSession integrates with the following applications:
BigCommerce, Crisp, Drift, Google Analytics 360, Help Scout, Intercom, LiveChat, Olark, Segment, Shopify, Wix, WordPress
Q. What level of support does LiveSession offer?
LiveSession offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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