LiveSession is a cloud-based qualitative analytics solution, which helps businesses perform website analysis through user event tracking, session replays, and customer segmentation. The platform lets users record and replay various website activities such as keystrokes, mouse movements, clicks, scrolls, to help identify bugs and increase sales conversion rates.
Key features of LiveSession include campaign management, user interaction tracking, qualitative comparative analysis, data visualization, and multi-site administration. The platform comes with custom functionalities to filter session replays, add other properties to websites, and to view top active users. LiveSession detects rage and error clicks, giving users insight into website issues.
LiveSession provides traffic trend analysis, UTM campaigns, and KPIs. Users can generate reports based on the most clickable elements on business websites. The platform supports integration with various apps, including LiveChat, HelpScout, Crisp and Olark, enabling users to record web page activities and share them with team members, as well as enhance website performance.
Pros
One of the hardest parts of designing great user experiences is obtaining unbiased user tests. With LiveSession this can be achieved incredibly easily (and anonymously), allowing you to see how people interact with your site. This then informs your design decisions moving forward to make a more usable site. They also have auto-detection for things like 'rage clicks' and other UX issues.
Cons
It can be a little technical to set up, so you have to know what you're doing, but once it's set up there's not much else you need to do.
It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.
Pros
I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.
Cons
I've been using this app for over 4 months and haven't seen anything I could be disappointed with.
Pros
LiveSession is a great service! It was simple to implement on my regular website, as well as incorporating into my online store. LiveSession shows me all of the basics, with great opportunities to dive deeper into data, site visitors, and ways to capitalize on the visits. I'm a novice in this arena, but between the simplicity of the interface, as well as the amazing support by the LiveSession team, implementation as well as viewing of interactions was simple. I've used other services in the past, and LiveSession by far is the best I've used.
Cons
There isn't a thing that I don't like about LiveSession. Service, software, and support are all fantastic!
It's a great tool that can allow you to understand your customer behaviours on your website. The advanced filtering options help you to create your segments that can be a part of your customer funnels. Additionally, it's a cost-effective solution in comparison to other tools.
Pros
The biggest advantage of the LiveSession is the robust way for the analysis of customer behaviours. I used the segments and advanced filtering options to build my own funnels for the clients.
Cons
It's a new tool on the market, so it's not such a comprehensive solution in comparison to others. Although I enjoy this set of the functionalities with the focus on the segments and filtering.
Happy to use pickSaaS to analyze the behavior of our users/visitors.
Pros
Filtering video recordings
Easy to implement and use
Skipping passive parts of video recordings
Cons
Still looking forward to seeing analytical features (e.g. heatmaps) developed
Micro plan - $49/month billed monthly or $42/month billed annually for 5000 sessions
Starter plan - $99/month billed monthly or $84/month billed annually for 10,000 sessions
Startup plan - $199/month billed monthly or $169/month billed annually for 25,000 sessions
Scale plan - $299/month billed monthly or $254/month billed annually for 50,000 sessions
Below are some frequently asked questions for LiveSession.
LiveSession offers the following pricing plans:
Starting from: US$49,00/month
Pricing model: Subscription
Free Trial: Available
Micro plan - $49/month billed monthly or $42/month billed annually for 5000 sessions
Starter plan - $99/month billed monthly or $84/month billed annually for 10,000 sessions
Startup plan - $199/month billed monthly or $169/month billed annually for 25,000 sessions
Scale plan - $299/month billed monthly or $254/month billed annually for 50,000 sessions
LiveSession offers the following features:
LiveSession has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
LiveSession supports the following languages:
Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
LiveSession has the following pricing plans:
Subscription
We do not have any information about what devices LiveSession supports
LiveSession integrates with the following applications:
BigCommerce, Google Analytics, Help Scout, Intercom, LiveChat, Olark live chat, Shopify, Wix, Wordpress, Zendesk Chat
LiveSession offers the following support options:
Knowledge Base, Online Support, Phone Support
LiveSession was a great find for us. We have since added it as an option for clients to test their UX after site launch, something we previously couldn't do.