Passportal

4.4 (89)
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Encrypted cloud-based, automated password protection

About Passportal

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.

Passportal’s credential injection ensures that connection to customer devices, applications, and networks is rapid and secure. Incident resolution times can be reduced by removing the need for technicians to search for credentials, and new credentials can be automatically captured in the vault to provide instant access to all authorized technicians.

Passportal also allows users to control devices, application, and network access through multi-factor authentication, and manage passwords with automation of routine password changes, elimination of password reuse, and generation of strong passwords. All relevant knowledge can be shared within a single platform, with MSP-proven standards to simplify documentation processes. Users can also monitor credential usage and meet compliance requirements by reporting audit-level proof points.


Images

Passportal Software - N-able Passportal Dashboard.
Passportal Software - N-able Passportal available on any device and can be accessed by a mobile app, browsers extension, or desktop login.
Passportal Software - N-able Passportal Credentials Management view.
Passportal Software - N-able Passportal + Documentation Manager asset template example.
Passportal Software - N-able Passportal + Documentation Manager Data Asset Tracking.
Passportal Software - N-able Passportal Site Password Management as a Service | add-on feature.
Passportal Software - N-able Passportal Blink Self-Service Password Reset application | add-on feature.
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Passportal video
Passportal Software - N-able Passportal Dashboard.
Passportal Software - N-able Passportal available on any device and can be accessed by a mobile app, browsers extension, or desktop login.
Passportal Software - N-able Passportal Credentials Management view.
Passportal Software - N-able Passportal + Documentation Manager asset template example.
Passportal Software - N-able Passportal + Documentation Manager Data Asset Tracking.
Passportal Software - N-able Passportal Site Password Management as a Service | add-on feature.
Passportal Software - N-able Passportal Blink Self-Service Password Reset application | add-on feature.

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Passportal

4.4 (89)
VS.
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Starting Price

US$18.00
month
US$55.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

41
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Integrations

11
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Ease of Use

4.2 (89)
4.2 (3,403)

Value for Money

4.3 (89)
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Customer Service

4.3 (89)
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Reviews

Overall rating

4.4 /5
(89)
Value for Money
4.3/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support
4.3/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 89
Ollie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

General

Reviewed on 2019/09/27

Good

Good

Pros

Nice looking, good integrations for current software

Cons

Every time you choose another entry the page refreshes!

Alternatives Considered

Secret Server Password Manager

Reasons for Switching to Passportal

Price and integration into current systems
Robert
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Lost promises

Reviewed on 2019/09/26

Pros

Password management and integration with connectwise control

Cons

Unable to create folders to organize articles.
Unable to update passwords through connectwise automate.

Graham
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great Product, Serious Implementation Issues

Reviewed on 2019/07/25

It's a good tool, but the configuration is taking way to long

It's a good tool, but the configuration is taking way to long

Pros

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Cons

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.

I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.

And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.

I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.

Tim
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2019/07/25

Using Passportal has enhanced our ability to keep client passwords secure. Since there is...

Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible.
The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.

Pros

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.

Cons

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

Price. Passportal is priced right. I do not feel over charged at all.
Austin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excitement for future features.

Reviewed on 2019/07/25

Working with Passportal has been quite positive. The application is fairly intuitive and theirs...

Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.

Pros

Passportal makes managing passwords for hundreds of clients simple.

If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Cons

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

Showing 5 reviews of 89 Read all reviews

Passportal FAQs

Below are some frequently asked questions for Passportal.

Passportal offers the following pricing plans:

  • Starting from: US$18.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact N-able for pricing information and to request a product demo.

Passportal has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Passportal supports the following languages:

English

Passportal supports the following devices:

Android (Mobile), iPhone (Mobile)

Passportal integrates with the following applications:

Autotask PSA, ConnectWise Automate, ConnectWise Cybersecurity Management, ConnectWise PSA, ConnectWise ScreenConnect, Kaseya BMS, Kaseya VSA, Liongard, N-central, N-sight, NinjaOne

Passportal offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Passportal.