Passportal
About Passportal
N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.
Passportal’s credential injection ensures that connection to customer devices, applications, and networks is rapid and secure. Incident resolution times can be reduced by removing the need for technicians to search for credentials, and new credentials can be automatically captured in the vault to provide instant access to all authorized technicians.
Passportal also allows users to control devices, application, and network access through multi-factor authentication, and manage passwords with automation of routine password changes, elimination of password reuse, and generation of strong passwords. All relevant knowledge can be shared within a single platform, with MSP-proven standards to simplify documentation processes. Users can also monitor credential usage and meet compliance requirements by reporting audit-level proof points.
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- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Better than IT Glue
Reviewed on 2019/09/26
My documentation for clients is so much easier to access and the runbooks feature gives you a nice...
My documentation for clients is so much easier to access and the runbooks feature gives you a nice readable document to hand over should the need arise. I usually update my runbooks and archive them for those "Just in case" moments.
Pros
It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic
Cons
Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP)
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2019/07/25
Using Passportal has enhanced our ability to keep client passwords secure. Since there is...
Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible.
The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.
Pros
The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.
Cons
The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.
Alternatives Considered
IT GlueReasons for Switching to Passportal
Price. Passportal is priced right. I do not feel over charged at all.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great Product, Serious Implementation Issues
Reviewed on 2019/07/25
It's a good tool, but the configuration is taking way to long
It's a good tool, but the configuration is taking way to long
Pros
The product is solid. Its password management feature puts it ahead of other documentation platforms. But...
Cons
Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.
I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.
And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.
I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excitement for future features.
Reviewed on 2019/07/25
Working with Passportal has been quite positive. The application is fairly intuitive and theirs...
Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.
Pros
Passportal makes managing passwords for hundreds of clients simple.
If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.
Cons
Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good bang for your buck
Reviewed on 2019/08/13
It's a solid product at a fair price.
It's a solid product at a fair price.
Pros
Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.
Cons
It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.
Alternatives Considered
IT GlueReasons for Choosing Passportal
Much more comprehensive and specific to our business' needs.Switched From
Dropbox BusinessReasons for Switching to Passportal
Better value.Passportal FAQs
Below are some frequently asked questions for Passportal.Q. What type of pricing plans does Passportal offer?
Passportal offers the following pricing plans:
- Starting from: US$18.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact N-able for pricing information and to request a product demo.
Q. Who are the typical users of Passportal?
Passportal has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Passportal support?
Passportal supports the following languages:
English
Q. Does Passportal support mobile devices?
Passportal supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Passportal integrate with?
Passportal integrates with the following applications:
Autotask PSA, ConnectWise Automate, ConnectWise Cybersecurity Management, ConnectWise PSA, ConnectWise ScreenConnect, Kaseya BMS, Kaseya VSA, Liongard, N-central, N-sight, NinjaOne
Q. What level of support does Passportal offer?
Passportal offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
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