SolarWinds Passportal

SolarWinds Passportal

Encrypted cloud-based, automated password protection

4.4/5 (45 reviews)

SolarWinds Passportal Overview

SolarWinds Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.

Passportal’s credential injection ensures that connection to customer devices, applications, and networks is rapid and secure. Incident resolution times can be reduced by removing the need for technicians to search for credentials, and new credentials can be automatically captured in the vault to provide instant access to all authorized technicians.

Passportal also allows users to control devices, application, and network access through multi-factor authentication, and manage passwords with automation of routine password changes, elimination of password reuse, and generation of strong passwords. All relevant knowledge can be shared within a single platform, with MSP-proven standards to simplify documentation processes. Users can also monitor credential usage and meet compliance requirements by reporting audit-level proof points.

Pricing

Starting from
US$70,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, Latin America, Mexico, Middle-East and Africa, United States

Supported Languages

English

SolarWinds Passportal Reviews

Overall rating
4.4/5
93% positive reviews
22
Excellent
20
Very good
3
Average
0
Poor
0
Terrible
Verified Reviewer

Has potential but not there yet

Used Daily for 6-12 months
Reviewed on 2019/07/25
Review Source: Capterra

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Pros

The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.

The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Jason P.

Zero Complaints

Used Daily for 1-5 months
Reviewed on 2019/07/25
Review Source: Capterra

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.

I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Pros

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kendall P.

Great Product

Used Daily for 1-5 months
Reviewed on 2019/07/25
Review Source: Capterra

This software has been a life saver in terms of saving time and money. I would highly recommend it.

Pros

I really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format

Cons

the integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael P.

Good bang for your buck

Used Daily for 1-5 months
Reviewed on 2019/08/13
Review Source: Capterra

It's a solid product at a fair price.

Pros

Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.

Cons

It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael M.

Very happy with Passportal

Used Daily for 6-12 months
Reviewed on 2019/07/25
Review Source: Capterra

Pros

It forced us to develop good habits. We previously documented in the site config section of autotask which was functionally no different than a notepad file. Passportal's structure of templates and linking forces us to put in more information which leads to better notes.

Cons

There are some customization aspects which are still lacking, but are on the roadmap.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

SolarWinds Passportal Pricing

Starting from
US$70,00/month
Pricing options
Free Trial
Subscription
Value for money

Contact SolarWinds Passportal for pricing information and to request a product demo.

SolarWinds Passportal Features

  • Access Control
  • Application Security
  • Audit Trail
  • Auditing
  • Compliance Management
  • Password Management
  • Two-Factor Authentication

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Authentication
  • Automatic Notifications
  • Monitoring
  • Permission Management
  • Real Time Monitoring
  • Reporting & Statistics
  • SSL Security
  • Single Sign On
  • Third Party Integration
  • Website Security

Additional information for SolarWinds Passportal

Key features of SolarWinds Passportal

  • Application Security
  • Audit Trail
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Document Assembly
  • Document Indexing
  • Document Storage
  • Password Management
  • User Management
  • Version Control

SolarWinds Passportal FAQs

Below are some frequently asked questions for SolarWinds Passportal.

Q. What type of pricing plans does SolarWinds Passportal offer?

SolarWinds Passportal offers the following pricing plans:

Starting from: US$70,00/month

Pricing model: Subscription

Free Trial: Not Available

Contact SolarWinds Passportal for pricing information and to request a product demo.

Q. What are the main features of SolarWinds Passportal?

SolarWinds Passportal offers the following features:

  • Application Security
  • Audit Trail
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Document Assembly
  • Document Indexing
  • Document Storage
  • Password Management
  • User Management
  • Version Control

Q. Who are the typical users of SolarWinds Passportal?

SolarWinds Passportal has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does SolarWinds Passportal support?

SolarWinds Passportal supports the following languages:

English

Q. What type of pricing plans does SolarWinds Passportal offer?

SolarWinds Passportal has the following pricing plans:

Subscription

Q. Does SolarWinds Passportal support mobile devices?

SolarWinds Passportal supports the following devices:

Android, iPhone

Q. What other apps does SolarWinds Passportal integrate with?

SolarWinds Passportal integrates with the following applications:

Autotask, Auvik, ConnectWise Automate, ConnectWise Control, ConnectWise Manage, Continuum, NinjaRMM, Office 365, SolarWinds RMM

Q. What level of support does SolarWinds Passportal offer?

SolarWinds Passportal offers the following support options:

Online Support, Phone Support