GiveSmart

Mobile bidding and event management software for fundraisers

4,5 /5 (141 reviews) Write a Review!

GiveSmart Overview

What is GiveSmart?

GiveSmart by Community Brands is a mobile bidding and event management solution for fundraisers of all sizes, including foundations, nonprofits, and schools. GiveSmart’s key features include a ticketing portal, guest and event management, as well as online donations and silent auction tools.

GiveSmart’s item management features allow fundraisers streamline event management and increase donor engagement. With GiveSmart, users can organize and store different forms of revenue, create multiple donation campaigns, and automate guest communications. Welcome messages, thank you notes, as well as donor, ticket, and itemized auction receipts, are all customized in advance and sent automatically.

With GiveSmart’s event ticketing solutions, fundraisers can monitor ticket sales, manage guest lists, and automatically register donors for auctions. The ticketing portal allows users to store donor information, process payments instantly, and track all donors, invitees, guests, and sponsors for an event. With the ticketing portal, guests register their contact and payment information, which allows fundraisers to manage the guest list, seating arrangements, and check-in lines.

GiveSmart also includes online donation and silent auction tools which enable users to extend their reach and increase contributions by allowing donors to bid directly from their mobile device.

GiveSmart Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact GiveSmart for pricing information.


GiveSmart Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

GiveSmart donation tracking
GiveSmart item management
GiveSmart ticketing portal
GiveSmart dashboard
GiveSmart donation campaigns
GiveSmart mobile ticketing portal
GiveSmart video GiveSmart screenshot: GiveSmart donation tracking GiveSmart screenshot: GiveSmart item management GiveSmart screenshot: GiveSmart ticketing portal GiveSmart screenshot: GiveSmart dashboard GiveSmart screenshot: GiveSmart donation campaigns GiveSmart screenshot: GiveSmart mobile ticketing portal

GiveSmart Reviews

GiveSmart Reviews

Overall rating
4,5
/
5
Excellent
87

Very good
47

Average
4

Poor
2

Terrible
1

Value for Money
4,4
Features
4,3
Ease of Use
4,4
Customer Support
4,6
95% recommended this app
Jill M.

Best Investment Ever

I have nothing negative to say about this company, the platform or their employees, everyone I have had contact with has been more than helpful. The software is easy to use, but if you do have questions, the chat, email or phone availability of someone who can help you is amazing. They are prompt and efficient, which helps you to complete the task at hand and move on the next thing on your lsit!


Kristin C.

The Best Choice

From beginning to end, my experience with GiveSmart was outstanding. I have recommended them to a number of other nonprofits. We will definitely continue to use them. They will do everything they can to make your event a success!


Lillian V.

First-time mobile bidding user

Online technical troubleshooting is minimal and mostly limited to references to existing articles. Introduction to our on-site event lead was too late, and staff/volunteer training was therefore delayed. More pre-event communication and training with our direct event lead would have been helpful. The customer service provided by GiveSmart staff at registration was poor according to guest feedback. There was little effort in trying to understand the purpose and scope of our event and our intentions in how to use GiveSmart to facilitate our vision. Many guests had trouble with mobile bidding, but did not receive adequate support from GS staff. We instructed on-site GS staff about specific check-in procedures that were ignored; GS staff had pressured guests to provide credit cards despite our instructions.


Beth D.

Great resource and awesome personnel

The personnel and platform are excellent and make my job so much easier!


Mindee R.

Virtual Auction Support & Success


Jill M.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Best Investment Ever

Used Other for 2+ years
Reviewed on 2020/10/13
Review Source: Capterra

I have nothing negative to say about this company, the platform or their employees, everyone I have had contact with has been more than helpful. The software is easy to use, but if you do have questions, the chat, email or phone availability of someone who can help you is amazing. They are prompt and efficient, which helps you to complete the task at hand and move on the next thing on your lsit!

Pros

What I like MOST about this software is the fact that people can participate in our auction from anywhere!!

Cons

HHHmmmm......the first year, the uploading process of the auction items was a bear, but they upgraded the software and since then it is SUPER user friendly!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kristin C.
Industry: Nonprofit Organization Management
Company size: 51-200 Employees

The Best Choice

Used Weekly for 6-12 months
Reviewed on 2020/10/19
Review Source: Capterra

From beginning to end, my experience with GiveSmart was outstanding. I have recommended them to a number of other nonprofits. We will definitely continue to use them. They will do everything they can to make your event a success!

Pros

I was very nervous about setting this up for the first time. I'm a one-person development office, and I'm not extremely technology-savvy. But once I started, it was so intuitive that it practically told me what to do. And when I ran into something I needed help with, the tutorials were great, and if I still needed help, the customer support reps responded very quickly with exactly what I needed. There was no down time!
It's also easy for our donors to use for bidding on our gala auction. We have received many compliments about that, so much so that we're using the software again on another fundraising program.
The reports available to me during and after the event have been unbelievably helpful. There was no time lag waiting for results. I could watch the action results real time on my computer and send out appropriate messages.
The software works seamlessly with Excel.
There are great resources on their website from other organizations about how they used GiveSmart for their events. These were extremely helpful when we had to pivot from a live event to an online event. They took me from fear to excitement!

Cons

I wish I had set up our site earlier. I would have been able to use it for ticket purchases, sponsors and auction donations. I will next time!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lillian V.
Industry: Museums & Institutions
Company size: 51-200 Employees

First-time mobile bidding user

Used Other for 6-12 months
Reviewed on 2019/08/15
Review Source: Capterra

Online technical troubleshooting is minimal and mostly limited to references to existing articles. Introduction to our on-site event lead was too late, and staff/volunteer training was therefore delayed. More pre-event communication and training with our direct event lead would have been helpful. The customer service provided by GiveSmart staff at registration was poor according to guest feedback. There was little effort in trying to understand the purpose and scope of our event and our intentions in how to use GiveSmart to facilitate our vision. Many guests had trouble with mobile bidding, but did not receive adequate support from GS staff. We instructed on-site GS staff about specific check-in procedures that were ignored; GS staff had pressured guests to provide credit cards despite our instructions.

Pros

Relatively easy bidding, data readily available for auction items, ability to import registrant data with custom fields

Cons

Page customization is relatively inflexible given our organization's needs. Any changes to auction item description input and packaging is tedious given that you have to un-package items to make more extensive changes to individual items. The donor recognition is automated so it's prone to errors. Auction item restrictions are not readily visible on the mobile site for bidders. Item photos can't be saved from the platform. Item certificate and acknowledgment letter formatting is inflexible and flawed. Funds to account are not easily distinguishable between auction and donation, which does not help our accounting.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Beth D.
Industry: Education Management
Company size: Self Employed

Great resource and awesome personnel

Used Weekly for 2+ years
Reviewed on 2020/10/18
Review Source: Capterra

The personnel and platform are excellent and make my job so much easier!

Pros

Givesmart is so easy to use and allows us to run different types of fundraising events. The more I use it, the easier it becomes, and I find myself thinking about new ways to use this platform.

Cons

The financial reporting can be a bit confusing but as I use it more, and with the assistance of Givesmart, I am able to navigate much better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mindee R.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Virtual Auction Support & Success

Used Weekly for 2+ years
Reviewed on 2020/10/19
Review Source: Capterra

Pros

GiveSmart allows you to retain auction item and participant information from year to year, saving significant time on data entry.

Cons

The label printing functionality needs to be expanded/further developed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,7/10
Based on 141 user ratings
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GiveSmart Pricing

GiveSmart Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact GiveSmart for pricing information.

Contact GiveSmart for pricing information.

Value for Money
4,4/5
Based on 141 user ratings
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GiveSmart Features

GiveSmart Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
4,3/5
Based on 141 user ratings
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Categories

Additional information for GiveSmart

Additional information for GiveSmart

Key features of GiveSmart

  • Auction Management
  • Bid Management
  • Billing & Invoicing
  • Campaign Management
  • Contact Management
  • Email Marketing
  • Event Management
  • Event Scheduling
  • Feedback Management
  • Gamification
  • Image Editing
  • Inventory Management
  • Promotions Management
  • Registration Management
  • Shipping Management
  • Watch List
  • Website Management

GiveSmart FAQs

GiveSmart FAQs

Below are some frequently asked questions for GiveSmart.

Q. What type of pricing plans does GiveSmart offer?

GiveSmart offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact GiveSmart for pricing information.

Q. What are the main features of GiveSmart?

GiveSmart offers the following features:

  • Auction Management
  • Bid Management
  • Billing & Invoicing
  • Campaign Management
  • Contact Management
  • Email Marketing
  • Event Management
  • Event Scheduling
  • Feedback Management
  • Gamification
  • Image Editing
  • Inventory Management
  • Promotions Management
  • Registration Management
  • Shipping Management
  • Watch List
  • Website Management

Q. Who are the typical users of GiveSmart?

GiveSmart has the following typical customers:

Small Business, Public Administrations, Non Profit, Mid Size Business

Q. What languages does GiveSmart support?

GiveSmart supports the following languages:

English

Q. What type of pricing plans does GiveSmart offer?

GiveSmart has the following pricing plans:

Subscription

Q. Does GiveSmart support mobile devices?

We do not have any information about what devices GiveSmart supports

Q. What other apps does GiveSmart integrate with?

We do not have any information about what integrations GiveSmart has

Q. What level of support does GiveSmart offer?

GiveSmart offers the following support options:

Phone Support, Online Support