GiveSmart

We signed up for Givesmart to celebrate our 10 year anniversary for our non for profit.
We were let down at every turn when the company management could have made good on the experience we had.
We ONLY used GiveSmart because we wanted to benefit from Experienced interactive staff. They sent two young ladies who had no previous experience on how to manage their tasks for the event.
Their tasks were to welcome guests at the front door, take their tickets and most importantly RUN THE FUNDRAISING VIA TEXT DURING THE EVENT, Thereby helping us to raise upwards of $10,000.00 by speaking to the guests, encouraging them to donate and shouting out funds raised in real time.
They DID NOT introduce themselves to me and we already had volunteers to take tickets so we did not need GiveSmart for this. What we wanted was THEIR EXPERTISE IN RAISING MONEY IN REAL TIME AT THE EVENT. In the midst of my event both the young ladies were no where to be found. The FUNDRAISING ASPECT NEVER TOOK PLACE. We paid over 2400.00 for their service. No one took responsibility for this at GiveSmart. The woman that scheduled our event was no longer in the same position in the company so she never even assisted us in the mess. The women who represented GiveSmart apologized for the mixup and admitted they had not done the event before and DID NOT KNOW WHAT TO DO. Givesmart ignored our complaint. They did not return our calls and incredibly asked us for a balance of $200? This experience was really unforgiveable.

Our overall experience with GiveSmart was amazing. It was what helped us raise money right when the pandemic lockdown had started. We chose GiveSmart because of the good reviews and one other person we knew having used this product giving a good review. We had to make a decision quickly and chose GiveSmart and it was the best decision! I have referred several nonprofit organizations to this product.