About DoctorConnect

DoctorConnect is an appointment reminder and patient engagement software which enables medical, veterinary, and dental practices to communicate and engage with patients using features like medical appointment reminders, recall and patient retention management, waiting list management, and more.

Automated communication tools help streamline patient engagement, allowing users to set up and manage the sending and receival of important messaging automatically. Users can automate and manage appointment reminders and confirmations, reschedule requests, recare notices for follow-up appointments or patient retention, waitlist notifications, past due bill alerts, and announcements and bulk messages.

DoctorConnect supports a two-way communication system, and email, phone and/or text reminders, enabling users to log patient responses, as well as send initial reminders. The platform allows users to set up custom messages, plus custom reminder intervals and times. DoctorConnect’s appointment reminders are designed to reduce the number of appointment no-shows.

A central dashboard gives users quick access to patient information like name, appointment type, and recent appointment confirmations. DoctorConnect also facilitates patient engagement through quality of care surveys.

Devices

Business size

S M L

Markets

United States, Canada, Mexico

Supported Languages

English

Images

DoctorConnect: Mobile appointment reminders
DoctorConnect: Recall and patient retention management
DoctorConnect: Waiting list management
DoctorConnect: Appointment calendar
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DoctorConnect video
DoctorConnect screenshot: DoctorConnect: Mobile appointment reminders DoctorConnect screenshot: DoctorConnect: Recall and patient retention management DoctorConnect screenshot: DoctorConnect: Waiting list management DoctorConnect screenshot: DoctorConnect: Appointment calendar

Features

Total features of DoctorConnect: 23

  • Activity Tracking
  • Appointment Management
  • Automatic Notifications
  • Calendar Management
  • Communication Management
  • Contact Management
  • Data Import
  • Data Synchronization
  • Email Notifications
  • Facility Scheduling
  • Filtered Views
  • IVR / Voice Recognition
  • Multi-Location
  • Ratings & Reviews
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Retention Management
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Text to Speech
  • Third Party Integration

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Reviews

Overall rating

4,8 /5
(31)
Value for Money
4,9/5
Features
4,7/5
Ease of Use
4,8/5
Customer Support
4,9/5

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Showing 5 reviews of 31
Joshua L.
Overall rating
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DoctorConnect, great product, terrific staff, and swift customer support!

Reviewed on 2020/02/18

My overall experience, as a main user and implementer of the software within our practice, has been...

My overall experience, as a main user and implementer of the software within our practice, has been nothing but positive. They have taken time to train me and my team with excellence and diligence. Any issues or questions have been worked on and resolved almost 100% of the time within 24-hours (unless the project required more time). My account manager and every developer/IT staff member has been extremely helpful, kind, and professional.

Pros

DoctorConnect, hands down, has saved our administrative support staff hours! The automated reminders work great with our EMR/EHR thanks to the great IT team to help set this up for us. We are able to save time and money by reaching our clients the way they want to be communicated with (text, call, email) while reducing no-show/cancelations. We are able to catch many no shows before they happen by communicating with clients that have not previously confirmed their appt with a quick and easy text!

We were able to create many pre-defined templates, based on our admin/client needs, that helped us streamline our admin communications with little to no training while increasing effective client communication with little confusion.

Cons

There's not much that we don't like about DoctorConnect. One drawback is their "Waitlist" feature. From what I was told, it's still beta. I am tech-savvy and I still have not been able to figure out how to use it in a way that it would not create my team more work or extended training. Although, I did speak with their team of developers and my account manager and gave feedback that they have gladly taken and welcomed. I expect this feature to be one of their key features that will only complement its success. This automation will help save our practice more time and money once it has been perfected.

Emily G.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Doctor Connect

Reviewed on 2020/10/20

We used Doctor Connect for several years, changed EHR systems and within the new system it had it's...

We used Doctor Connect for several years, changed EHR systems and within the new system it had it's own form of appointment reminders, so we discontinued our service with Doctor Connect. After a week or two with the new EHR, we came back to Doctor Connect. Not only because of the ease of use, but because it was a better product overall. We use Doctor Connect all day and love the functionality of texting patients. This system is great for us!

Pros

I like how easy it is to use and implement this product with our current EHR system. The Customer support makes everything go seamlessly.

Cons

.

Tammie G.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Still getting to know the processes

Reviewed on 2018/04/17

Less no show appointments

Less no show appointments

Pros

Lets you know what patients want to reschedule days before appointment. Opens schedule for new appointments

Cons

Patients get calls on Sunday's after 7:00 pm Example P Ross apt 4-13-18 received two calls on a Sunday after 7:00 pm. Please remove calls after 3:00 on Sundays

Selene C.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Effective service, with exemplary customer service!

Reviewed on 2018/04/12

Pros

The software is simple to use, as it's completely automated! Any changes I want to make are easy to do myself, but if I find myself stuck, help is a quick email or phone call away. It has removed one of the most-frustrating tasks from my front desk staff-- calling patients with appointment reminders!
You can do so much with this program, not only reminders-- you can ask for and display patient reviews, set up recalls for future appointments, send emergency calls/texts when the office is closed due to inclement weather (or if we're running quite behind), and more. It has saved us money, and is well worth every penny.

Cons

It'd be nice to have more customization options when it comes to the Recare setup. Other than that, it's great!

Emmett C.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Doctor Connect Review

Reviewed on 2020/10/21

Overall, it has been a very good experience. Ed Erby reaches out to the office frequently to make...

Overall, it has been a very good experience. Ed Erby reaches out to the office frequently to make sure that we don't have any problems and customer service is very responsive to our needs.

Pros

Ease of use and functionality to reach patients. This software has reduced the practice's no shows by over 60% and is cost efficient.

Cons

Had to get stand-alone version because no patch was available for my EHR at the time program was implemented.

Showing 5 reviews of 31 Read all reviews

DoctorConnect FAQs

Below are some frequently asked questions for DoctorConnect.

DoctorConnect offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact DoctorConnect for pricing information.

DoctorConnect offers the following features:

  • Appointment Management
  • Facility Scheduling
  • IVR / Voice Recognition
  • Multi-Location

DoctorConnect has the following typical customers:

Small Business, Mid Size Business

DoctorConnect supports the following languages:

English

We do not have any information about what devices DoctorConnect supports

We do not have any information about what integrations DoctorConnect has

DoctorConnect offers the following support options:

Phone Support, Online Support

Related categories

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