DoctorConnect
About DoctorConnect
DoctorConnect is an appointment reminder and patient engagement software which enables medical, veterinary, and dental practices to communicate and engage with patients using features like medical appointment reminders, recall and patient retention management, waiting list management, and more.
Automated communication tools help streamline patient engagement, allowing users to set up and manage the sending and receival of important messaging automatically. Users can automate and manage appointment reminders and confirmations, reschedule requests, recare notices for follow-up appointments or patient retention, waitlist notifications, past due bill alerts, and announcements and bulk messages.
DoctorConnect supports a two-way communication system, and email, phone and/or text reminders, enabling users to log patient responses, as well as send initial reminders. The platform allows users to set up custom messages, plus custom reminder intervals and times. DoctorConnect’s appointment reminders are designed to reduce the number of appointment no-shows.
A central dashboard gives users quick access to patient information like name, appointment type, and recent appointment confirmations. DoctorConnect also facilitates patient engagement through quality of care surveys.
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- Used Daily for 1-5 months
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Review Source
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- Ease of Use
- Customer Support
Awesome
Reviewed on 2018/06/18
Pros
I like that I can send out mass notifications to patients when a doctor needs to reschedule for the day. It saves me time from having to call each patient.
Cons
So far so good. I have no complaints at this time for this software. Hopefully it will stay that way.
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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- Value for Money
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- Likelihood to recommend 10.0 /10
DoctorConnect Has Transformed Our Practice
Reviewed on 2024/08/15
We’ve been using DoctorConnect.net integrated with our EHR for our counseling practice since May of...
We’ve been using DoctorConnect.net integrated with our EHR for our counseling practice since May of 2019, and it’s been a fantastic addition to our workflow. The software is incredibly user-friendly and has significantly streamlined our patient communication. Appointment reminders, confirmations, and follow-ups are now automated, saving our staff countless hours each week.
A special shoutout to our account manager, [sensitive content hidden], who has been exceptional in ensuring that everything runs smoothly. [sensitive content hidden] attention to detail and dedication to our needs have made the experience even better. I also want to highlight the IT support team, especially [sensitive content hidden] who has been instrumental in addressing any technical issues we’ve encountered. [sensitive content hidden] quick responses and deep knowledge have made integrating DoctorConnect with our EHR a seamless process.
Since implementing DoctorConnect.net, we’ve seen a noticeable decrease in no-shows and an improvement in overall patient satisfaction. The flexibility and customization options are top-notch, and the reporting features provide valuable insights into patient engagement.
If you’re looking for a reliable, efficient, and effective way to manage patient communications, I highly recommend DoctorConnect.net. It’s been a game-changer for our practice!
Pros
What I like most about DoctorConnect is its ability to streamline and automate our communication with clients. The appointment reminders, confirmations, client mass texting, and follow-up messages and reputation management are all handled effortlessly, saving us time and significantly reducing our no-show rate. The customization options are fantastic, allowing us to tailor communications to fit our practice’s unique needs. Additionally, the customer support is outstanding.
Cons
I can’t speak for everyone’s experience with DoctorConnect or address everyone’s unique software needs, but I can share my own experience. Any negative feedback or concerns about DoctorConnect is not at all reflective of what we’ve encountered. We’ve had nothing but positive interactions with both the software and the support team. In fact, DoctorConnect has some of the best customer service we’ve ever experienced. Their team, particularly our account manager [sensitive content hidden] and IT support from [sensitive content hidden], has always been incredibly responsive and helpful. For us, DoctorConnect has been a reliable and valuable tool that has truly enhanced our practice.
Alternatives Considered
Luma HealthReasons for Choosing DoctorConnect
Epitomax is an EHR vendor we used at the time. This EHR lacked some of the critical advanced tools we were seeking after that we now have with DoctorConnect. We loved it so much that when we switched EHR's, it was a prerequisite to changing EHR's. DoctorConnect is here to stay.Reasons for Switching to DoctorConnect
I demoed 10-15 other vendors. We chose DoctorConnect over other vendors because it offered the perfect combination of features, ease of use, pricing and exceptional customer support that we were looking for. Unlike other vendors, for the features our agency needs, they were more expensive for no reason or lacked the features we wanted in one software solution. There may have been more advanced features from other vendors, it just didn't justify the price hike.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 0.0 /10
Buyer Beware!
Reviewed on 2023/09/17
Poor
Poor
Pros
[sensitive content hidden], the sales rep was seemingly friendly prior to purchase.
Cons
Did not integrate into my existing EHR, though the Sales Rep assured me it would. I have had the software for 3 days and never used it. The sales rep refuses to issue a refund. He states I am locked in a 1 year contract.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Operations Manager
Reviewed on 2024/07/05
We found them several years ago and from start to finish [sensitive content hidden] was there every...
We found them several years ago and from start to finish [sensitive content hidden] was there every step of the way. When we needed to make changes quick all I have to do is reach out to [sensitive content hidden]. I can count on him to get it done. Great communication not only with [sensitive content hidden] but also with any IT concerns.
Pros
Their product is easy, straight forward and does exactly what you need it to do.
Cons
I wish that our ERH allowed for documents that patients completed go directly to their chart easier then they did.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Great product and great price
Reviewed on 2024/06/06
We have been with DoctorConnect for many many years. We even tried another reminder system that was...
We have been with DoctorConnect for many many years. We even tried another reminder system that was included in our EHR but it was terrible. We came running back to DoctorConnect!!
Pros
DoctorConnect continues to add new and upated features. Super easy to use and you get your moneys worth.
Cons
I think it's great. Nothing I would change at this time.
Alternatives Considered
SolutionreachReasons for Choosing DoctorConnect
They were terrible overall, almost lost us our business with their billing software. Reminders were terrible and our No Show rate increased.Switched From
AdvancedMD EHRReasons for Switching to DoctorConnect
It was so confusing and not easy to use. Had a lot of bells and whistles but it was just not easy to use. And.... Very expensive.DoctorConnect FAQs
Below are some frequently asked questions for DoctorConnect.Q. What type of pricing plans does DoctorConnect offer?
DoctorConnect offers the following pricing plans:
- Starting from: US$210.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact DoctorConnect for pricing information.
Q. Who are the typical users of DoctorConnect?
DoctorConnect has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does DoctorConnect support?
DoctorConnect supports the following languages:
English, Spanish
Q. Does DoctorConnect support mobile devices?
DoctorConnect supports the following devices:
Q. What other apps does DoctorConnect integrate with?
DoctorConnect integrates with the following applications:
AdvancedPM, CGM APRIMA, CareTracker Practice Management, MediSoft, ModMed, NextGen, Nextech EHR & PM, Sunrise EHR, eClinicalWorks
Q. What level of support does DoctorConnect offer?
DoctorConnect offers the following support options:
Email/Help Desk, Phone Support, Chat
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