ChildCareCRM is a cloud-based CRM tool designed to help organizations in the child care industry track and manage sales leads. The centralized platform enables users to store all information related to tasks, contact history, marketing campaigns, communications, wait lists, key metrics and more.
Key features of ChildCareCRM include website inquiry forms, lead tracking, task management, SMS communication, email marketing and marketing campaign analysis. The solution allows enterprises to capture opportunities, track the entire lifecycle of leads and generate automated follow-ups through email, phone calls, and in-person meetings. Plus, its marketing module allows users to track lead sources and conversion rates for each marketing campaign.
ChildCareCRM comes with an email marketing tool, which lets enterprises create and share customizable HTML-based email templates and track their delivery/click status in real time. It facilitates integration with business websites & social media accounts, and other third-party applications such as Procare Software, EZ-Care, Child Care Manager, Daycare Works, OnCare, SmartCare and more.
The service and billing personnel are excellent, kind, and patient. The software is simple, amazing, and saves me so much time.
I like the simplicity of the use when talking with an individual over the phone requesting information. The information exporting directly into our ProCare software has been such a huge time-saver. Our website feeding the waitlist form information into the CRM is excellent as well. We are able to keep the priority of our waitlist clients in track better.
The software itself has never given me a problem. It has only been my personal error detracting from its features.
We have used CRM for over three years and are constantly learning new things and making changes and updates. I run monthly reports from CRM to show our schools progress in enrollment and their efficiency using the system. Their reports are incredibly easy to understand and can be modified to show you exactly what you want to see. I would never switch away from this system and have been recommending it to other owners in our franchise. If you are looking to increase your enrollment and see how well your marketing dollars are being spent you need to use ChildCare CRM.
My favorite feature about ChildCare CRM is that it is 100% customizable. We set up our CRM to follow best practices and made some tweaks, but our Directors have the ability to customize it even further. This system has made our sales process manageable and straight forward. Some of our Directors are not tech savvy and they are able to run this system smoothly. My favorite aspect is the email and text templates that make our Directors lives easier.
Because we have customized our schools so much, sometimes our Directors become overwhelmed but it has not been anything they cannot handle. We always have to remember that CRM was not just created for us and the things we may dislike about it could be another schools favorite aspect.
The experience has been good.
This software helped us finally get our arms around the incoming funnel of potential new clients. The systematic process of moving the leads through the process has helped us better structure our marketing and enrollment process.
The software has almost too many options. Beginners beware, this software is not for the non-tech savvy user. You must have some sort of technical ability to navigate through the different screens. Some of the features are buried in menus which are not intuitive. They are not difficult to find once you know where they are located, but the features are not where you might think they would naturally fit.
Higher enrollment, better communication and follow up
keeps information of past customers so I can see if a family has left one of our other schools in poor standing. Aleving me of the problem of dealing with poor behaviors or families that had a track record of not paying or had poor attendance. I also have been able to reconnect with families who have been on a wait list when their child has aged into another classroom that has openings.
At times I have found that the alerts continue to pop up after I have cleared them. Also I would like to have more options to be able to give more description to each family and reasons of enrolling or disenrolling
Alerts cam be cleared individually or all at once. However, if an alert condition is not corrected, such as a child being past their start date and you do not enroll the child, make them a lost opportuity or change the date, the alert will come back. There are pick lists and a comment area for all enrollment and withdrawal reasons.
This software has helped enormously with our school enrollment and specialty classes. I love that it is cloud based and I have access to it anywhere so I can respond to inquiries from home or while traveling. My lead information is organized in an easy to manage way. Team at Child Care CRM has been a tremendous help and is always ready to answer any questions I have. We have been extremely pleased with all the support we've received.
Easy to log and track information. Keeps all of my leads organized and allows for easy follow-up with families. Extremely fast customer service that responds to my questions with clear guidance and information.
I wish the tour and meeting schedule would communicate with my Google calendar
Contact CRM Web Solutions for pricing details.
Below are some frequently asked questions for ChildCareCRM.
ChildCareCRM offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact CRM Web Solutions for pricing details.
ChildCareCRM offers the following features:
ChildCareCRM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
ChildCareCRM supports the following languages:
ChildCareCRM has the following pricing plans:
We do not have any information about what devices ChildCareCRM supports
ChildCareCRM integrates with the following applications:
DayCare Works, Kangarootime, KidReports, LifeCubby, OnCare, Procare, Smartcare
ChildCareCRM offers the following support options:
Online Support, Phone Support