ChildCareCRM

ChildCareCRM

Cloud-based CRM solution for businesses of all sizes

5/5 (43 reviews)

ChildCareCRM Overview

ChildCareCRM is a cloud-based CRM tool designed to help organizations in the child care industry track and manage sales leads. The centralized platform enables users to store all information related to tasks, contact history, marketing campaigns, communications, wait lists, key metrics and more.

Key features of ChildCareCRM include website inquiry forms, lead tracking, task management, SMS communication, email marketing and marketing campaign analysis. The solution allows enterprises to capture opportunities, track the entire lifecycle of leads and generate automated follow-ups through email, phone calls, and in-person meetings. Plus, its marketing module allows users to track lead sources and conversion rates for each marketing campaign.

ChildCareCRM comes with an email marketing tool, which lets enterprises create and share customizable HTML-based email templates and track their delivery/click status in real time. It facilitates integration with business websites & social media accounts, and other third-party applications such as Procare Software, EZ-Care, Child Care Manager, Daycare Works, OnCare, SmartCare and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United States

Supported Languages

English

ChildCareCRM Reviews

Overall rating
5/5
98% positive reviews
39
Excellent
3
Very good
1
Average
0
Poor
0
Terrible
Ashley M.

Childcare CRM Services

Used Daily for 1+ year
Reviewed on 2019/07/08
Review Source: Capterra

The service and billing personnel are excellent, kind, and patient. The software is simple, amazing, and saves me so much time.

Pros

I like the simplicity of the use when talking with an individual over the phone requesting information. The information exporting directly into our ProCare software has been such a huge time-saver. Our website feeding the waitlist form information into the CRM is excellent as well. We are able to keep the priority of our waitlist clients in track better.

Cons

The software itself has never given me a problem. It has only been my personal error detracting from its features.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Sara H.

Drastically Increased Our Enrollment!

Used Daily for 2+ years
Reviewed on 2019/08/26
Review Source: Capterra

We have used CRM for over three years and are constantly learning new things and making changes and updates. I run monthly reports from CRM to show our schools progress in enrollment and their efficiency using the system. Their reports are incredibly easy to understand and can be modified to show you exactly what you want to see. I would never switch away from this system and have been recommending it to other owners in our franchise. If you are looking to increase your enrollment and see how well your marketing dollars are being spent you need to use ChildCare CRM.

Pros

My favorite feature about ChildCare CRM is that it is 100% customizable. We set up our CRM to follow best practices and made some tweaks, but our Directors have the ability to customize it even further. This system has made our sales process manageable and straight forward. Some of our Directors are not tech savvy and they are able to run this system smoothly. My favorite aspect is the email and text templates that make our Directors lives easier.

Cons

Because we have customized our schools so much, sometimes our Directors become overwhelmed but it has not been anything they cannot handle. We always have to remember that CRM was not just created for us and the things we may dislike about it could be another schools favorite aspect.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
J.d. H.

Fantastic Software Choice for Child Care Proviers

Used Daily for 1+ year
Reviewed on 2019/05/24
Review Source: Capterra

The experience has been good.

Pros

This software helped us finally get our arms around the incoming funnel of potential new clients. The systematic process of moving the leads through the process has helped us better structure our marketing and enrollment process.

Cons

The software has almost too many options. Beginners beware, this software is not for the non-tech savvy user. You must have some sort of technical ability to navigate through the different screens. Some of the features are buried in menus which are not intuitive. They are not difficult to find once you know where they are located, but the features are not where you might think they would naturally fit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Clare M.

This has helped me increase contact and enrollment. I have achieved full enrollment and been able t

Used Daily for 2+ years
Reviewed on 2018/07/19
Review Source: Capterra

Higher enrollment, better communication and follow up

Pros

keeps information of past customers so I can see if a family has left one of our other schools in poor standing. Aleving me of the problem of dealing with poor behaviors or families that had a track record of not paying or had poor attendance. I also have been able to reconnect with families who have been on a wait list when their child has aged into another classroom that has openings.

Cons

At times I have found that the alerts continue to pop up after I have cleared them. Also I would like to have more options to be able to give more description to each family and reasons of enrolling or disenrolling

Response from Child Care CRM

Alerts cam be cleared individually or all at once. However, if an alert condition is not corrected, such as a child being past their start date and you do not enroll the child, make them a lost opportuity or change the date, the alert will come back. There are pick lists and a comment area for all enrollment and withdrawal reasons.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Karli S.

Exceptional Customer Service and Intuitive Software

Used Daily for 2+ years
Reviewed on 2019/05/21
Review Source: Capterra

This software has helped enormously with our school enrollment and specialty classes. I love that it is cloud based and I have access to it anywhere so I can respond to inquiries from home or while traveling. My lead information is organized in an easy to manage way. Team at Child Care CRM has been a tremendous help and is always ready to answer any questions I have. We have been extremely pleased with all the support we've received.

Pros

Easy to log and track information. Keeps all of my leads organized and allows for easy follow-up with families. Extremely fast customer service that responds to my questions with clear guidance and information.

Cons

I wish the tour and meeting schedule would communicate with my Google calendar

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

ChildCareCRM Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact CRM Web Solutions for pricing details.

ChildCareCRM Features

  • Calendar Management
  • Registration Management
  • Reporting & Statistics

  • API
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automatic Notifications
  • Communication Management
  • Content Management
  • Course Authoring
  • Customizable Branding
  • Data Import/Export
  • Learning Management
  • Progress Reports
  • Progress Tracking
  • Records Management
  • Self Service Portal

Additional information for ChildCareCRM

Key features of ChildCareCRM

  • Calendar Management
  • Contact Management
  • Customer Database
  • Dashboard
  • Document Storage
  • Email Integration
  • Email Marketing
  • Employee Management
  • Lead Management
  • Mail Merge
  • Mailing List Management
  • Referral Tracking
  • Registration Management
  • Remote Access
  • Template Management
  • Volunteer Management

ChildCareCRM FAQs

Below are some frequently asked questions for ChildCareCRM.

Q. What type of pricing plans does ChildCareCRM offer?

ChildCareCRM offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact CRM Web Solutions for pricing details.

Q. What are the main features of ChildCareCRM?

ChildCareCRM offers the following features:

  • Calendar Management
  • Contact Management
  • Customer Database
  • Dashboard
  • Document Storage
  • Email Integration
  • Email Marketing
  • Employee Management
  • Lead Management
  • Mail Merge
  • Mailing List Management
  • Referral Tracking
  • Registration Management
  • Remote Access
  • Template Management
  • Volunteer Management

Q. Who are the typical users of ChildCareCRM?

ChildCareCRM has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does ChildCareCRM support?

ChildCareCRM supports the following languages:

English

Q. What type of pricing plans does ChildCareCRM offer?

ChildCareCRM has the following pricing plans:

Subscription

Q. Does ChildCareCRM support mobile devices?

We do not have any information about what devices ChildCareCRM supports

Q. What other apps does ChildCareCRM integrate with?

ChildCareCRM integrates with the following applications:

DayCare Works, Kangarootime, KidReports, LifeCubby, OnCare, Procare, Smartcare

Q. What level of support does ChildCareCRM offer?

ChildCareCRM offers the following support options:

Online Support, Phone Support