About OrderWise

OrderWise is an end-to-end ERP (enterprise resource planning) and WMS (warehouse management system) solution, which helps enterprises manage the entire lifecycle of commercial and financial operations through stock control, a built-in CRM, businesses intelligence, manufacturing management, accounting and more. It allows users to access the platform on mobile devices to automate work orders, stock takes, goods receipt and stock movements.

Key features of OrderWise include warehouse management, a customer database, list maintenance, remote order entry, contract pricing, manufacturing planning, reporting/analytics, integrated business operations and barcode scanning. The ERP solution lets users keep track of logistics and EDI orders, monitor emerging trends, and increase workforce efficiency to drive business growth. Plus, it provides business intelligence using reports based on sales data and allows users to share them across team members.

OrderWise enables firms to manage digital records and store VAT returns documents in a unified database for future reference, ensuring compliance with government regulations. Integration with courier systems helps determine suitable delivery methods based on various factors such as outgoing orders, volume, height and destination countries.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United Kingdom, Ireland, Isle of Man, Jersey, United States

Supported Languages

Danish, Dutch, English, Finnish, French, Hebrew, Hungarian, Irish, Norwegian, Swedish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

OrderWise Software - OrderWise pipeline color coding screenshot
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OrderWise video
OrderWise Software - OrderWise pipeline color coding screenshot

Features

Total features of OrderWise: 83

  • 3PL Management
  • API
  • Accounting Integration
  • Alerts/Notifications
  • Backorder Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • CRM
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Commission Management
  • Contact Database
  • Cost Tracking
  • Customer Database
  • Data Synchronization
  • Demand Forecasting
  • Distribution Management
  • EDI
  • Email Marketing
  • Employee Management
  • Enterprise Asset Management
  • Financial Management
  • For Retail
  • Forecasting
  • Import/Export Management
  • Integrated Business Operations
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Item Management
  • Kitting
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Manufacturing Planning
  • Marketplace Integration
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Location
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Procurement Management
  • Product Identification
  • Project Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • Real Time Order Entry
  • Real Time Synchronization
  • Receiving/Putaway Management
  • Recurring Orders
  • Remote Order Entry
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • SKU/UPC Codes
  • Sales & Operations Planning
  • Sales Forecasting
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shipping Management
  • Shopping Cart
  • Special Order Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Transportation Management
  • Warehouse Management
  • Workflow Management
  • eCommerce Management

Alternatives

NetSuite

4,1
#1 Alternative to OrderWise
NetSuite provides organizations with an integrated system of cloud applications that helps them run their business....

SAP Business One

4,2
#2 Alternative to OrderWise
Enterprise resource planning software for SMEs. Manage every aspect of your small or midsize business with SAP Business...

Khaos Control

5
#3 Alternative to OrderWise
Our ERP solution scales with businesses and adapts to their unique operations. If you are looking to grow, Khaos...

Brightpearl

4,4
#4 Alternative to OrderWise
Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects...

Reviews

Overall rating

4,3 /5
(21)
Value for Money
3,8/5
Features
4,3/5
Ease of Use
4,0/5
Customer Support
4,2/5

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Showing 5 reviews of 21
Anthony R.
Overall rating
  • Industry: Computer Hardware
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A fully featured ERP solution that just keeps growing

Reviewed on 2021/12/03

Overall, we have had a positive experience with the software. It has allowed us to modify our...

Overall, we have had a positive experience with the software. It has allowed us to modify our internal processes to suit ours and our customers' needs whilst adapting with those changes easily and without large costs.

Pros

The software is easy to implement and Wise Software provide you with access to a full team and dedicated contact to help with migrating data from your existing system to OrderWise which helps to minimise issues.

Once setup the software is intuitive to use and provides a high level of customisation on the data that you see in the grids and on the data entry screens.

Their technical support is among the best in the industry with each member of staff having to undergo a 6-month training program and multiple tests before they take any calls. This means that when you talk to them, they fully understand every inch of the software and can quickly work with you to resolve any issues or guide you on the best way to achieve something.

Cons

There really is not much to dislike about OrderWise, I guess the only real thing that I think could be improved is that monthly software updates should be provided on all support packages.

Alternatives Considered

SAP Business One

Reasons for Choosing OrderWise

Sage Line 50 Accounts did not allow us to operate out business processes the way we needed to and provided no flexibility for plans we had.

Reasons for Switching to OrderWise

OrderWise offered all the features that we required, a better implementation experience and from talking to other customers we knew they would be able support our business moving forwards.

Response from Wise Software

Hi, Anthony thanks so much for your review. Nothing pleases us more than seeing our customers succeed, and so we're delighted to hear that you've had such a positive experience using OrderWise. We place huge importance on customer support, and it's fantastic that you've recognised the knowledge and expertise of these teams in particular we'll be sure to pass on your comments. Thanks for your continued partnership.

Richard N.
Overall rating
  • Industry: Wholesale
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Next Level Software

Reviewed on 2019/11/26

OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy.

We went...

OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy.

We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business.

The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours.

We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities.

Without hesitation we recommend OrderWise to stockholding businesses.

Pros

Forward thinking company
All in one business management system
Adaptable
Modular
Quick support response times

Cons

I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.

Alternatives Considered

NetSuite and Khaos Control

Reasons for Switching to OrderWise

OrderWise is an all in one platform, with UK based customer service, and are very much like minded business to ourselves.

Response from Wise Software

Hi Richard,

Thank you for your OrderWise review. We take great pride in continuously enhancing our software and have passed on your comments to our Development team.

It's great to hear of the success your business has seen since going live with OrderWise!

We look forward to continuing to work together, as well as providing further updates which will benefit your business.

Many thanks,
The OrderWise Team

Freddie H.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Rubbish Customer Service - Yearly Support Gets Increasingly Expensive

Reviewed on 2021/01/13

I do not recommend them.
Don't get tied in and sold the 'you pay one amount ' pitch.
All their...

I do not recommend them.
Don't get tied in and sold the 'you pay one amount ' pitch.
All their sales guys seem pretty good, but you never deal with them again.

Pros

Difficult to say at the moment with the ever increasing costs.
They have quite a lot of integration options - so long as you are willing to pay.

Cons

Anything you need updating, changing, integrating needs a minimum of £350, all the way up to £10k+vat.
Whatever they integrate that is wrong/doesn't work incurs a further development charge, again £350+vat.
Nobody is responsible for what goes on.
Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less. Rude, abrupt and I think don't have a lot of time to deal with you properly.
The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again.
Prices increase all the time and seem to be made up in a lot of cases.
Not easy to use - all new staff will require additional training from Orderwise or from a member of your staff so allow for extra training time.
The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong.
We have orders that cannot be deleted from the system and nobody knows why.

Alternatives Considered

NetSuite

Reasons for Switching to OrderWise

Someone else I knew used it and hadn't had any issues. Now we both have!

Response from Wise Software

I am sorry to hear that you feel you have been experiencing difficulties this is not something we usually see with over 97% of our existing customers rating our customer service and support as excellent.

As a modular system OrderWise allows you to invest in your technology as you grow. This does mean that additional modules do come at an additional cost. Many providers charge immediately for elements that you cannot use or may not be relevant for your business.

We offer a wide range of ecommerce integrations used by many of our customers and release over 600 feature developments to OrderWise each year for customers signed up to a support and upgrades package. Occasionally we speak with customers who need bespoke development and this can incur additional development time and cost.

There is an annual charge for support, as with all software providers, unlike other competitors however OrderWise does not charge you on an ongoing basis for using your software, which many do.

Suzanne P.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Revolutionised our business

Reviewed on 2019/09/23

The OrderWise team have been amazing. The sales team, training team, go live team and now our...

The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

Pros

OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

Cons

I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

Response from Wise Software

Hi Suzanne,

Thanks for reviewing OrderWise. We aim to deliver a high level of customer service across the business, so to receive your comments that this has been achieved is very rewarding to us and will be passed on to our teams.

We look forward to continuing to work together as your business grows.

Many thanks,
The OrderWise Team

Duncan M.
Overall rating
  • Industry: Wholesale
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

OrderWise ERP

Reviewed on 2019/11/21

Customer Support is excellent and fast. Having OrderWise running the back end of our business has...

Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.

Pros

OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform.
It comes with powerful reporting and once you get used to the grid system, is very easy to use.

Cons

Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments.

Alternatives Considered

Dynamics 365 and Linnworks

Reasons for Switching to OrderWise

Best balance between price and ability to handle both eCommerce fulfilment and manufacturing. The addition of integrated accounts is also excellent.

Response from Wise Software

Hi Duncan,

Thanks for your review of OrderWise. We are pleased to hear of your positive experiences using our software and with our Support service.

We have passed on your requirements regarding the manufacturing pipeline to the CSM team.

Once again, thank you and we look forward to continuing to work with Candle Shack.

Kind regards,
The OrderWise Team

Showing 5 reviews of 21 Read all reviews

OrderWise FAQs

Below are some frequently asked questions for OrderWise.

OrderWise offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Contact Wise Software for pricing details.

OrderWise has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

OrderWise supports the following languages:

Danish, Dutch, English, Finnish, French, Hebrew, Hungarian, Irish, Norwegian, Swedish

OrderWise supports the following devices:

Android (Mobile)

OrderWise integrates with the following applications:

ACCOUNTS, Adobe Commerce, FedEx Ship Manager, InterLink QMS Platform, Parcelhub Shipping Software, QuickBooks Online Advanced, Shopify, WooCommerce, Worldpay

OrderWise offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for OrderWise.