OrderWise
About OrderWise
Leverage the power of an industry-leading ERP system to accelerate profits, minimise costs, and keep your finger on the pulse of your operation. Proven for operations with even the most complex requirements, Orderwise helps to connect processes, optimise workflows and revolutionise stock management.
Built for complex wholesale, distribution and retail environments, our integrated ERP system helps you connect your business functions including human resources, technology and data. That means you can take full control across all stock and order activity in one single system. With your operations integrated, configured and fully visible with real time data, you open the doors to improved operational efficiency, increased productivity and future growth for your business.
Orderwise enables firms to manage digital records and store VAT returns documents in a unified database for future reference, ensuring compliance with government regulations. Integration with courier systems helps determine suitable delivery methods based on various factors such as outgoing orders, volume, height and destination countries.
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- Industry: Computer Hardware
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A fully featured ERP solution that just keeps growing
Reviewed on 2021/12/03
Overall, we have had a positive experience with the software. It has allowed us to modify our...
Overall, we have had a positive experience with the software. It has allowed us to modify our internal processes to suit ours and our customers' needs whilst adapting with those changes easily and without large costs.
Pros
The software is easy to implement and Wise Software provide you with access to a full team and dedicated contact to help with migrating data from your existing system to OrderWise which helps to minimise issues.
Once setup the software is intuitive to use and provides a high level of customisation on the data that you see in the grids and on the data entry screens.
Their technical support is among the best in the industry with each member of staff having to undergo a 6-month training program and multiple tests before they take any calls. This means that when you talk to them, they fully understand every inch of the software and can quickly work with you to resolve any issues or guide you on the best way to achieve something.
Cons
There really is not much to dislike about OrderWise, I guess the only real thing that I think could be improved is that monthly software updates should be provided on all support packages.
Alternatives Considered
SAP Business OneReasons for Choosing OrderWise
Sage Line 50 Accounts did not allow us to operate out business processes the way we needed to and provided no flexibility for plans we had.Reasons for Switching to OrderWise
OrderWise offered all the features that we required, a better implementation experience and from talking to other customers we knew they would be able support our business moving forwards.Response from Forterro Group
Hi, Anthony thanks so much for your review. Nothing pleases us more than seeing our customers succeed, and so we're delighted to hear that you've had such a positive experience using OrderWise. We place huge importance on customer support, and it's fantastic that you've recognised the knowledge and expertise of these teams in particular we'll be sure to pass on your comments. Thanks for your continued partnership.
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Next Level Software
Reviewed on 2019/11/26
OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy.
We went...
OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy.
We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business.
The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours.
We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities.
Without hesitation we recommend OrderWise to stockholding businesses.
Pros
Forward thinking company
All in one business management system
Adaptable
Modular
Quick support response times
Cons
I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.
Reasons for Switching to OrderWise
OrderWise is an all in one platform, with UK based customer service, and are very much like minded business to ourselves.Response from Forterro Group
Hi Richard,
Thank you for your OrderWise review. We take great pride in continuously enhancing our software and have passed on your comments to our Development team.
It's great to hear of the success your business has seen since going live with OrderWise!
We look forward to continuing to work together, as well as providing further updates which will benefit your business.
Many thanks,
The OrderWise Team
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Rubbish Customer Service - Yearly Support Gets Increasingly Expensive
Reviewed on 2021/01/13
I do not recommend them.
Don't get tied in and sold the 'you pay one amount ' pitch.
All their...
I do not recommend them.
Don't get tied in and sold the 'you pay one amount ' pitch.
All their sales guys seem pretty good, but you never deal with them again.
Pros
Difficult to say at the moment with the ever increasing costs.
They have quite a lot of integration options - so long as you are willing to pay.
Cons
Anything you need updating, changing, integrating needs a minimum of £350, all the way up to £10k+vat.
Whatever they integrate that is wrong/doesn't work incurs a further development charge, again £350+vat.
Nobody is responsible for what goes on.
Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less. Rude, abrupt and I think don't have a lot of time to deal with you properly.
The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again.
Prices increase all the time and seem to be made up in a lot of cases.
Not easy to use - all new staff will require additional training from Orderwise or from a member of your staff so allow for extra training time.
The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong.
We have orders that cannot be deleted from the system and nobody knows why.
Alternatives Considered
NetSuiteReasons for Switching to OrderWise
Someone else I knew used it and hadn't had any issues. Now we both have!Response from Forterro Group
I am sorry to hear that you feel you have been experiencing difficulties this is not something we usually see with over 97% of our existing customers rating our customer service and support as excellent.
As a modular system OrderWise allows you to invest in your technology as you grow. This does mean that additional modules do come at an additional cost. Many providers charge immediately for elements that you cannot use or may not be relevant for your business.
We offer a wide range of ecommerce integrations used by many of our customers and release over 600 feature developments to OrderWise each year for customers signed up to a support and upgrades package. Occasionally we speak with customers who need bespoke development and this can incur additional development time and cost.
There is an annual charge for support, as with all software providers, unlike other competitors however OrderWise does not charge you on an ongoing basis for using your software, which many do.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Revolutionised our business
Reviewed on 2019/09/23
The OrderWise team have been amazing. The sales team, training team, go live team and now our...
The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.
Pros
OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.
Cons
I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.
Response from Forterro Group
Hi Suzanne,
Thanks for reviewing OrderWise. We aim to deliver a high level of customer service across the business, so to receive your comments that this has been achieved is very rewarding to us and will be passed on to our teams.
We look forward to continuing to work together as your business grows.
Many thanks,
The OrderWise Team
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Powerful but Complicated, Pricing structure Needs work.
Reviewed on 2024/08/22
Generally a strong process driven system with lots of options for most cases. Sometimes overly...
Generally a strong process driven system with lots of options for most cases. Sometimes overly complicated and not very intuitive. Support is slow and lacklustre, often requiring further involvement by other departments that dont communicate well or in good time back to the customer.
Pros
Very powerful inventory and warehousing, dispatch and sales order processing system. Can be configured to your needs.
Cons
Is very complex and requires a lot of setup to function at its best. Also not a cloud based system, our case uses remote desktop setup to use accross multiple locations, added expense and points of faliure. Lots of add ons / extra modules required to make full use of, some of which are incredibly costly and require paid setup by orderwise. Support not available 24 7 so difficult to get support when running a 24 7 operation or over weekends. Retail integration is available but again expensive and not as functional as others, but others require orderwise extras and setup to work.
OrderWise FAQs
Below are some frequently asked questions for OrderWise.Q. What type of pricing plans does OrderWise offer?
OrderWise offers the following pricing plans:
- Starting from: £12,000.00/one-time
- Free Trial: Not Available
Contact Wise Software for pricing details.
Q. Who are the typical users of OrderWise?
OrderWise has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OrderWise support?
OrderWise supports the following languages:
English
Q. Does OrderWise support mobile devices?
OrderWise supports the following devices:
Android (Mobile)
Q. What other apps does OrderWise integrate with?
OrderWise integrates with the following applications:
ACCOUNTS, Adobe Commerce, Amazon EC2, Ebay Magento Integration, FedEx Ship Manager, Hermes, InterLink QMS Platform, Parcelhub Shipping Software, QuickBooks Online Advanced, Shopify, WooCommerce, Worldpay, Xero
Q. What level of support does OrderWise offer?
OrderWise offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for OrderWise.
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