About tawk.to

tawk.to is a cloud-based live chat and messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, and monitor customer communication via customizable pages.

Key features of tawk.to include real-time monitoring, native mobile apps, customizable widgets, a built-in ticketing system, canned shortcuts, desktop/mail notifications, data encryption, and custom tabs. The platform's domain restriction functionality allows users to control access through selective domains, websites, or IP. tawk.to also includes sentiment tracking which helps users analyze responses and improve customer engagement. tawk.to offers a white-label solution, letting users create personalized widgets and emails with custom branding.

tawk.to includes an interactive dashboard which provides valuable insight into visitors, chats, page views, and more, via graphs and historical analytics. The platform integrates with various third-party applications and platforms including WordPress, Joomla, PrestaShop, Trakdesk, Weebly, Wix, Zencart, Cayzu, and Cloudflare.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 4 others, India, Japan, Mexico, United States

Supported Languages

English

Images

tawk.to custom branding screenshot
tawk.to customer interaction screenshot
tawk.to history screenshot
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tawk.to video
tawk.to screenshot: tawk.to custom branding screenshot tawk.to screenshot: tawk.to customer interaction screenshot tawk.to screenshot: tawk.to history screenshot

Features

Total features of tawk.to: 54

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Canned Responses
  • Chat/Messaging
  • Communication Management
  • Communications Diagnostics
  • Customer Activity Tracking
  • Customer History
  • Customizable Branding
  • Desktop Notifications
  • Engagement Analytics
  • Event Ticketing
  • Event Triggered Actions
  • File Sharing
  • File Transfer
  • Filtering
  • Geotargeting
  • Help Desk Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Offline Form
  • Proactive Chat
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Secure Data Storage
  • Sentiment Analysis
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • eCommerce Management

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Reviews

Overall rating

4,6 /5
(229)
Value for Money
4,7/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,4/5

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Showing 5 reviews of 229
Qalina M.
Overall rating
  • Industry: Consumer Goods
  • Company size: 501-1 000 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Tawk to for live support

Reviewed on 2020/04/01

Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of...

Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pros

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Cons

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Boris T.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Impressive and free

Reviewed on 2021/03/11

We use tawk.to as our main recommendation to clients who need a good chat system for their website....

We use tawk.to as our main recommendation to clients who need a good chat system for their website. The customization options are great, the implementation is easy, and it is all free. We have successfully doubled customer conversions on some of our projects just using tawk.to and their beautiful chat popup. Our clients like the ability to track the customers actions on the website - it is easy to upsell once you know how the visitors were browsing your website, and it is much easier to answer questions about products when you know where the visitor is from and which product page they are on right now. All in all, a very useful tool I can very highly recommend!

Pros

Tawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution.

Cons

Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.

Ryan M.
Overall rating
  • Industry: Automotive
  • Company size: 51-200 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Tawk to Who?

Reviewed on 2021/03/08

It's just not the best, we use it because it gives us good value for a cheaper price, but it's not...

It's just not the best, we use it because it gives us good value for a cheaper price, but it's not consistent in how it handles things like notifications.

Pros

It's an easy enough chat system to implement on websites and set up to look how you want without being invasive. It gives you the ability to talk live without having to integrate or download any software because it's right in the browser. It does exactly what it says it does, but that's where the benefits end.

Cons

The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you. REsponding to someone hours after they tried to message isn't possible, and even if they leave you an email most of the time it's a missed conversation that you will never get contact to. This is great and also part of what chat systems online suffer from, but this one seems even worse. Even if you have it set up to notify your email it feels like the notifications might not come until hours after they've messaged, and then you've missed a prospect.

Antonio M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The best free chat option to integrate with your website

Reviewed on 2021/02/10

I started using tawk.to as my go to solution for all the clients that needed a chat system. I used...

I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story.

Pros

Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone.

Cons

I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website.

George rex A.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A Flexible Chat Option

Reviewed on 2021/03/02

Take was helpful to me, considering the fact that it was available for free, since I was trying out...

Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Pros

I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.

Cons

The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.

Showing 5 reviews of 229 Read all reviews

tawk.to FAQs

Below are some frequently asked questions for tawk.to.

tawk.to offers the following pricing plans:

  • Starting from: US$1,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Contact tawk.to for pricing details.

We do not have any information about tawk.to features

tawk.to has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

tawk.to supports the following languages:

English

tawk.to supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

tawk.to integrates with the following applications:

Bigcommerce, Cayzu, Cloudflare, Drupal, Google Ads, Joomla, Magento Commerce, OpenCart, PrestaShop, Shopify, Squarespace, Weebly, WordPress, Zen Cart

tawk.to offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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