tawk.to

Live chat support & messaging solution

4,6 /5 (217 reviews) Write a Review!

tawk.to Overview

What is tawk.to?

tawk.to is a cloud-based live chat and messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, and monitor customer communication via customizable pages.

Key features of tawk.to include real-time monitoring, native mobile apps, customizable widgets, a built-in ticketing system, canned shortcuts, desktop/mail notifications, data encryption, and custom tabs. The platform's domain restriction functionality allows users to control access through selective domains, websites, or IP. tawk.to also includes sentiment tracking which helps users analyze responses and improve customer engagement. tawk.to offers a white-label solution, letting users create personalized widgets and emails with custom branding.

tawk.to includes an interactive dashboard which provides valuable insight into visitors, chats, page views, and more, via graphs and historical analytics. The platform integrates with various third-party applications and platforms including WordPress, Joomla, PrestaShop, Trakdesk, Weebly, Wix, Zencart, Cayzu, and Cloudflare.

tawk.to Overview

Pricing

Starting from
US$1,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Contact tawk.to for pricing details.


tawk.to Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, China, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

tawk.to custom branding screenshot
tawk.to customer interaction screenshot
tawk.to history screenshot
tawk.to video tawk.to screenshot: tawk.to custom branding screenshot tawk.to screenshot: tawk.to customer interaction screenshot tawk.to screenshot: tawk.to history screenshot

tawk.to Reviews

tawk.to Reviews

Overall rating
4,6
/
5
Excellent
149

Very good
59

Average
6

Poor
2

Terrible
1

Value for Money
4,7
Features
4,4
Ease of Use
4,6
Customer Support
4,4
96% recommended this app
Qalina M.

Tawk to for live support

Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.


Jamil A.

Tawk.to for tracking solutions

Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them.


Diana R.

More than impressed with this software A+++

Very happy customer, already recommending it a lot. I'm not a programmer and I don't like to read long tutorials to manage my websites, this one was easy to set up, and the more amazing the connectivity, instant


Brad B.

Good Chat feature for free

Overall, Tawk.to has served it's purpose for us despite some frustration set backs with kicking me out of the app in the middle of the chat.


Aysem Z.

Highly recommended, Easy and Organised

Tawk.to has very useful small features. It help organise tickets and support customers.


Qalina M.
Industry: Consumer Goods
Company size: 501-1 000 Employees

Tawk to for live support

Used Other for 2+ years
Reviewed on 2020/04/01
Review Source: Capterra

Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pros

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Cons

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jamil A.
Industry: Information Technology & Services
Company size: 2-10 Employees

Tawk.to for tracking solutions

Used Daily for 1+ year
Reviewed on 2019/12/28
Review Source: Capterra

Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them.

Pros

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Cons

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Diana R.
Industry: Retail
Company size: 2-10 Employees

More than impressed with this software A+++

Used Daily for 1-5 months
Reviewed on 2020/11/20
Review Source: Capterra

Very happy customer, already recommending it a lot. I'm not a programmer and I don't like to read long tutorials to manage my websites, this one was easy to set up, and the more amazing the connectivity, instant

Pros

I can't believe how easy was to set it up in my website, how easy and simple is the app, and how well works! The connection is instantaneous. I love it! I rarely write reviews but I had to find a way to shout to the world, that if you need a chat service for your site, this is it!. I'm using the free version but would gladly pay later if I need some of the other features they offer. Congratulations for a great user friendly software, wish everything in the world will work like this.

Cons

The image for the chat can't be customize, there is only 2 options, at least in the free version I'm using.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brad B.
Industry: Information Technology & Services
Company size: 51-200 Employees

Good Chat feature for free

Used Daily for 1+ year
Reviewed on 2019/02/11
Review Source: Capterra

Overall, Tawk.to has served it's purpose for us despite some frustration set backs with kicking me out of the app in the middle of the chat.

Pros

It was a free software that allowed us to add chat communication to our website. Tawk.to was easy to add to our website as well. Being able to jump into the middle of coworkers chats to assist or just whisper to them is great as well. Another good feature is the tawk.to app.

So if you're looking for a cheap way to add this type of functionality to your site, it's worth it.

Cons

It needs to refresh the dashboard constantly. It has also kicked me out of the app in the middle of chats with potential customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Aysem Z.
Industry: Religious Institutions
Company size: 2-10 Employees

Highly recommended, Easy and Organised

Used Daily for 2+ years
Reviewed on 2020/11/20
Review Source: Capterra

Tawk.to has very useful small features. It help organise tickets and support customers.

Pros

We use tawk.to for live chat at our website. Customer Services are easy as a result. A lot of great functionalities.

Cons

Some features are priced, which is fine. But, they do not offer a free trial. How would I know if useful or not?

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
8,9/10
Based on 217 user ratings
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tawk.to Pricing

tawk.to Pricing

Starting from
US$1,00/month
Free Trial
Free
Subscription
Value for money

Contact tawk.to for pricing details.

Contact tawk.to for pricing details.

Value for Money
4,7/5
Based on 217 user ratings
Compare value for money rating with alternatives
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tawk.to Features

tawk.to Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 217 user ratings
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Categories

Additional information for tawk.to

Additional information for tawk.to

Key features of tawk.to

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Third Party Integration

tawk.to FAQs

tawk.to FAQs

Below are some frequently asked questions for tawk.to.

Q. What type of pricing plans does tawk.to offer?

tawk.to offers the following pricing plans:

Starting from: US$1,00/month

Pricing model: Free, Subscription

Free Trial: Available

Contact tawk.to for pricing details.

Q. What are the main features of tawk.to?

tawk.to offers the following features:

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Third Party Integration

Q. Who are the typical users of tawk.to?

tawk.to has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does tawk.to support?

tawk.to supports the following languages:

English

Q. What type of pricing plans does tawk.to offer?

tawk.to has the following pricing plans:

Free, Subscription

Q. Does tawk.to support mobile devices?

tawk.to supports the following devices:

Android, iPhone, iPad

Q. What other apps does tawk.to integrate with?

tawk.to integrates with the following applications:

BigCommerce, Joomla, LearnWorlds, Logic4, Ontabee, PrimaFacie, SITE123, Samaaro, Shopify, Wordpress

Q. What level of support does tawk.to offer?

tawk.to offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials