tawk.to

About tawk.to
tawk.to is a cloud-based live chat and messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, and monitor customer communication via customizable pages.
Key features of tawk.to include real-time monitoring, native mobile apps, customizable widgets, a built-in ticketing system, canned shortcuts, desktop/mail notifications, data encryption, and custom tabs. The platform's domain restriction functionality allows users to control access through selective domains, websites, or IP. tawk.to also includes sentiment tracking which helps users analyze responses and improve customer engagement. tawk.to offers a white-label solution, letting users create personalized widgets and emails with custom branding.
tawk.to includes an interactive dashboard which provides valuable insight into visitors, chats, page views, and more, via graphs and historical analytics. The platform integrates with various third-party applications and platforms including WordPress, Joomla, PrestaShop, Trakdesk, Weebly, Wix, Zencart, Cayzu, and Cloudflare.
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- Industry: Chemicals
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.
Reviewed on 2023/01/24
Tawk. to has provided us with a higher level of automation in our customer service process, which...
Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.
Pros
Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.
Cons
Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Tawk.to, a messaging application that allows you to monitor and chat with your site visitors...
Reviewed on 2022/08/06
Very easy to register as a client of the tool, a simple integration process for mobile APP and...
Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules.
Pros
Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations.
Cons
I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail.
Alternatives Considered
CallbellReasons for Switching to tawk.to
Recommendation from a colleague who has already used the platform
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Most lightweight chatbot with connection issue
Reviewed on 2022/07/29
Pros
Most lightweight chatbot for websites and apps, loaded with so many features for free. So many things like visitors page views, location is tracked for free. which is not available in most of the chatbot.
Cons
Suppose I am chatting with someone over the tawk.to, now if I switch to other tabs and wait for few minutes and comeback to tawk chatbox, it gets disconnected. and the chat gets end, this is a biggest issue.

- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Tawk to for live support
Reviewed on 2020/04/01
Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of...
Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.
Pros
Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.
Cons
I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.
Reasons for Choosing tawk.to
What Tawk.to offers with free trial Tidio offers paid. For example, identifying a visitor's country is paid in Tidio. Furthermore, the support team in Tawk.to is much more responsive.Switched From
TidioReasons for Switching to tawk.to
As I wrote before Tawk.to's free trial features are more than Zendesk and Tidio. Moreover, reporting in Tawk.to is helpful and informative. Lastly, the widgets and other things are customizable in Tawk.to which is a great advantage.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Flexible Chat Option
Reviewed on 2021/03/02
Take was helpful to me, considering the fact that it was available for free, since I was trying out...
Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.
Pros
I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.
Cons
The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.
Alternatives Considered
LiveChatReasons for Choosing tawk.to
The Admin chat was situated not situated in my WordPress backend, rather in their server.Switched From
Pure ChatReasons for Switching to tawk.to
Task was free at the time without any trial restrictions.tawk.to FAQs
Below are some frequently asked questions for tawk.to.Q. What type of pricing plans does tawk.to offer?
tawk.to offers the following pricing plans:
- Starting from: US$0.00
- Pricing model: Free Version
- Free Trial: Available
Contact tawk.to for pricing details.
Q. Who are the typical users of tawk.to?
tawk.to has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does tawk.to support?
tawk.to supports the following languages:
English
Q. Does tawk.to support mobile devices?
tawk.to supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does tawk.to integrate with?
tawk.to integrates with the following applications:
Adobe Commerce, BigCommerce, Cayzu, Cloudflare, Drupal, Google Ads, Joomla, OpenCart, PrestaShop, Shopify, Squarespace, Weebly, WordPress, Zen Cart
Q. What level of support does tawk.to offer?
tawk.to offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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