--- description: Learn how HubSpot Service Hub can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HubSpot Service Hub Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [HubSpot Service Hub](/software/119575/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.getapp.za.com/software/119575/hubspot-service-hub Page: 1 / 9\ Next: [Next page](https://www.getapp.za.com/software/119575/hubspot-service-hub?page=2) > Service Hub helps your team scale support and keep customers longer. Customer agent and a connected help desk resolve routine questions faster, while health scores and a customer success workspace help you act early on renewals and growth. Start with free customer service tools. > > Verdict: Rated **4.4/5** by 193 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HubSpot Service Hub Resolve routine questions faster: Customer agent handles support conversations across chat, email, WhatsApp, forms, and calling (beta), and hands off to a rep with context when a person is the right fit. Give reps the context to delight customers: The help desk brings tickets, conversations, and SLAs into one workspace, built on HubSpot Smart CRM data. Save time on busywork: Summaries, suggested replies, and knowledge base recommendations help reps respond quickly with fewer clicks. Help customers help themselves: A knowledge base and customer portal let customers find answers and follow their own tickets. Get work to the right person: Ticket automation and routing help requests land with the right team, with skills-based routing on Enterprise. Act early on renewals and growth: Health scores, alerts, and a customer success workspace help your team act when an account changes. Hear from your customers: Feedback surveys track CSAT, NPS, and CES, with automated follow-up. Start free, grow on one platform: Begin with free customer service tools and move up to Service Hub Professional or Enterprise as your team grows. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 193 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$15,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $15 per seat per month. Service Hub Professional starts at $100 per seat per month. Service Hub Enterprise starts at $150 per seat per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore and 5 more ## Features - AI Copilot - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Automated Routing - Autoresponders - CRM - Calendar Management - Canned Responses - Chat/Messaging - Chatbot - Client Management - Collaboration Tools - Communication Management - Contact Database ## Integrations (97 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 82 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) - [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software) - [Customer Success Software](https://www.getapp.za.com/directory/959/customer-success/software) - [Knowledge Management Software](https://www.getapp.za.com/directory/257/knowledge-management/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.za.com/software/90378/salesforce) — 4.4/5 (18816 reviews) 2. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [LiveChat](https://www.getapp.za.com/software/8385/livechat) — 4.6/5 (1729 reviews) 4. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Milvus](https://www.getapp.za.com/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Best Service Hub to use" — 5.0/5 > **Pedro** | *09 October 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: - Ticket management -\> Being able to assign tickets to random support owners is awesome- Pipeline management -\> The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -\> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies) > > **Cons**: - Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 May 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Cons**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "HubSpot Service Hub is not a mature product - Stay away if you can" — 2.0/5 > **Sergio** | *25 January 2023* | Electrical/Electronic Manufacturing | Recommendation rating: 0.0/10 > > **Pros**: I like that it is connected with the CRM (which we use for sales and martketing). This is the main reason why we looked into it in the first place. > > **Cons**: The Customer Portal that my customers see is very poor quality compared to similar tools. The interface is not customizable at all. You cannot even let the customer see in the overview of the tickets who is servicing his/her requests. I have found multiple bugs and I was told "We know. We do not have a timeline to fix this". Customers cannot even embed a picture in a message. The list could go on and on. > > I am extremely disappointed. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 December 2024* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Cons**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "The best CRM product we used." — 5.0/5 > **Hailey** | *16 August 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude. 30,000 feet as we collect reports of the overall support experience. Of our customers. Additional features like feedback surveys are essential for measuring business success. I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly. > > **Cons**: Frustrated when there is only one ticket holder or it is difficult to assign collaborators. Sometimes some people have to work on several projects and it is difficult to know who is doing what. > > I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting. ----- Page: 1 / 9\ Next: [Next page](https://www.getapp.za.com/software/119575/hubspot-service-hub?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/119575/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data