Shop-Ware

Shop Management Software for Automotive Repair Shops

4,8 /5 (100 reviews) Write a Review!

Shop-Ware Overview

What is Shop-Ware?

Shop-Ware is a cloud-based solution, which helps auto repair shops manage processes related to collaboration, job tracking, task assignment and messaging to improve workforce productivity and increase sales. It lets clients display service details with images, videos, scan data and more to facilitate work order requests.

Key features of Shop-Ware include inventory management, VIN lookup, quotes/estimates, service history tracking, maintenance scheduling, billing & invoicing, CRM and work order management. Technicians can use the note feed functionality to display scan data, videos, images, recommendations, services and more to review and assess next steps in the pipeline. Plus, the search-driven application allows firms to track repair orders, allocate machine parts, and update workers with pending work orders to optimize prioritization.

Shop-Ware comes with a filter tool to determine the condition of batch parts, arrange them according to vendor/status and re-stock the inventory using the PartsTech portal. Integration with QuickBooks Online enables users to generate customer/billing details and invoices, generate reports based on unlimited data ranges and streamline client registration to reconcile outstanding payments.

Shop-Ware Overview

Pricing

Starting from
US$75,00/month

Pricing options

Free Trial
Subscription
Value for money

Visit www.shop-ware.com/plans for more information.


Shop-Ware Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Shop-Ware closed sales report screenshot
Shop-Ware service modal screenshot
Shop-Ware repair orders screenshot
Shop-Ware customer reviews screenshot
Shop-Ware checklist and notes screenshot
Shop-Ware video Shop-Ware screenshot: Shop-Ware closed sales report screenshot Shop-Ware screenshot: Shop-Ware service modal screenshot Shop-Ware screenshot: Shop-Ware repair orders screenshot Shop-Ware screenshot: Shop-Ware customer reviews screenshot Shop-Ware screenshot: Shop-Ware checklist and notes screenshot

Shop-Ware Reviews

Shop-Ware Reviews

Overall rating
4,8
/
5
Excellent
81

Very good
17

Average
2

Poor
0

Terrible
0

Value for Money
4,8
Features
4,5
Ease of Use
4,7
Customer Support
4,8
98% recommended this app
Vern N.

Vern's Review

Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic.


Alan S.

Shop-ware

Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed above were taken care of. I keep hearing it's coming but it hasn't come...... I have honestly been looking at Techmetric because the above issues are not issues on their platform. I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not to endure.


Brandon P.

Shop-ware review

Great customer service. Slow to grow and adapt compared to industry competitors.


William L.

Cloud Based

Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful!


Kenny H.

Top Shop Software

Has been excellent, always willing to help when problems arise. They own up to their mistakes when they make them.


Vern N.
Industry: Automotive
Company size: 11-50 Employees

Vern's Review

Used Daily for 1+ year
Reviewed on 2020/03/06
Review Source: Capterra

Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic.

Pros

I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease.

Cons

I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alan S.
Industry: Automotive
Company size: 2-10 Employees

Shop-ware

Used Daily for 1+ year
Reviewed on 2020/10/22
Review Source: Capterra

Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed above were taken care of. I keep hearing it's coming but it hasn't come...... I have honestly been looking at Techmetric because the above issues are not issues on their platform. I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not to endure.

Pros

Digital work board. I can check in on the business or help out where ever I have internet service.

Cons

1. I can not share an inspection with recommendations without sharing price at the same time. This has been a big concern of mine since day 1 and still not changed. Its frustrating because I am essentially not using the digital inspection to make any sales. I'm certain my ARO would increase with this feature.

2. I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket. It's just not accurate.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brandon P.
Industry: Automotive
Company size: 2-10 Employees

Shop-ware review

Used Daily for 1+ year
Reviewed on 2020/03/11
Review Source: Capterra

Great customer service. Slow to grow and adapt compared to industry competitors.

Pros

Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator.

Cons

No two way communication with customer
Labor guide is almost always wrong
Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together.
When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services.
Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

William L.
Industry: Automotive
Company size: 2-10 Employees

Cloud Based

Used Daily for 6-12 months
Reviewed on 2020/10/22
Review Source: Capterra

Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful!

Pros

Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly! Another stand out feature are the built in digital vehicle inspection.

Cons

As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kenny H.
Industry: Automotive
Company size: Self Employed

Top Shop Software

Used Daily for 6-12 months
Reviewed on 2020/10/20
Review Source: Capterra

Has been excellent, always willing to help when problems arise. They own up to their mistakes when they make them.

Pros

I love the way we can share the estimates with the customer via email and text. Inspections are easy to set up and are 100% customizable. Right now I’m a new start up and running my shop with the help of my wife. Being able to share with customers gives us 15 minutes to set up our game plan for what’s coming in next. The digital inspections gives the customers more info to make an educated decision and most of the time they have approved repairs before we ever get that call into them in that 15 minute window. Hands down the best program I’ve ever used!

Cons

There’s really not much I can say. A lot of the things I disliked about this program have been fixed or upgraded. I would love to see the ability to add more than on canned job to the ticket at a time, and be able to apply payments to accounts receivable for fleet customers easier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,4/10
Based on 100 user ratings
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Shop-Ware Pricing

Shop-Ware Pricing

Starting from
US$75,00/month
Free Trial
Subscription
Value for money

Visit www.shop-ware.com/plans for more information.

Visit www.shop-ware.com/plans for more information.

Value for Money
4,8/5
Based on 100 user ratings
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Shop-Ware Features

Shop-Ware Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,5/5
Based on 100 user ratings
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Categories

Additional information for Shop-Ware

Additional information for Shop-Ware

Key features of Shop-Ware

  • Accounting Management
  • Billing & Invoicing
  • Inventory Management
  • Maintenance Scheduling
  • Payroll Management
  • Work Order Management

Benefits

Integration with Mitchell 1 ProDemand facilitates repair information lookups directly from the RO.
Remote Pay, with 360 Payments, allows for a completely contactless digital customer experience.
Canned jobs and past services allows you to write repair orders in seconds.

Shop-Ware FAQs

Shop-Ware FAQs

Below are some frequently asked questions for Shop-Ware.

Q. What type of pricing plans does Shop-Ware offer?

Shop-Ware offers the following pricing plans:

Starting from: US$75,00/month

Pricing model: Subscription

Free Trial: Available

Visit www.shop-ware.com/plans for more information.

Q. What are the main features of Shop-Ware?

Shop-Ware offers the following features:

  • Accounting Management
  • Billing & Invoicing
  • Inventory Management
  • Maintenance Scheduling
  • Payroll Management
  • Work Order Management

Q. Who are the typical users of Shop-Ware?

Shop-Ware has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Shop-Ware support?

Shop-Ware supports the following languages:

English

Q. What type of pricing plans does Shop-Ware offer?

Shop-Ware has the following pricing plans:

Subscription

Q. Does Shop-Ware support mobile devices?

We do not have any information about what devices Shop-Ware supports

Q. What other apps does Shop-Ware integrate with?

Shop-Ware integrates with the following applications:

QuickBooks Online, QuickBooks Online Advanced, Sooqr

Q. What level of support does Shop-Ware offer?

Shop-Ware offers the following support options:

Phone Support, Online Support