Shop-Ware

Shop Management Solutions for Auto Repair - Individual & MSO

About Shop-Ware

Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Shop-Ware

Key benefits of Shop-Ware

Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Shop-Ware

Images

Shop-Ware Software - Shop-Ware + Mitchell 1
Shop-Ware Software - DVI: Integrated Workflow
Shop-Ware Software - Advanced Analytics
Shop-Ware Software - Automatic GP Optimizer
Shop-Ware Software - Write ROs in Seconds
View 7 more
Shop-Ware video
Shop-Ware video
Shop-Ware Software - Shop-Ware + Mitchell 1 Shop-Ware Software - DVI: Integrated Workflow Shop-Ware Software - Advanced Analytics Shop-Ware Software - Automatic GP Optimizer Shop-Ware Software - Write ROs in Seconds

Features

Total features of Shop-Ware: 42

  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Communication Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Electronic Payments
  • Email Alerts
  • Employee Scheduling
  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management
  • Point of Sale (POS)
  • Progress Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Repair Tracking
  • Reporting & Statistics
  • Sales Reports
  • Service History
  • Summary Reports
  • Third Party Integrations
  • VIN Lookup
  • Work Order Management
  • Workflow Management

Alternatives

Tekmetric

4,9
#1 Alternative to Shop-Ware
Be there for your team, your customers, and your family—even when you’re on-the-go. Tekmetric is a cloud-based shop...

Shop Boss

4,4
#2 Alternative to Shop-Ware
Auto Repair Shop Management system for the Independent auto repair facility. Shop Boss Pro offers a web-based Shop...

ALLDATA

4,0
#3 Alternative to Shop-Ware
ALLDATA is a cloud-based OEM diagnostic suite that helps automotive businesses conduct vehicle inspections based on...

Mitchell RepairCenter

3,2
#4 Alternative to Shop-Ware
Mitchell RepairCenter is a web-based shop management software designed to help businesses in the automotive industry...

Reviews

Overall rating

4,8 /5
(127)
Value for Money
4,8/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
4,8/5

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Showing 5 reviews of 127
Vern N.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Vern's Review

Reviewed on 2020/03/06

Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for...

Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic.

Pros

I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease.

Cons

I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate.

Alternatives Considered

Shop Boss

Reasons for Choosing Shop-Ware

Omnique was very cryptic with its features. When reporting problems to their support team, the team ALWAYS stated this was the first time they had heard of that and rarely came up with solutions. The program was very difficult to estimate with.

Reasons for Switching to Shop-Ware

Amongst others. Shop-ware was one of the only multi-shop web based platforms that could be customized to how our shop was run. We were ready to go on Shop Boss and before launch we found that we could not create canned jobs and that completely ruined it for us.
William L.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cloud Based

Reviewed on 2020/10/22

Overall we have had a great experience with Shop-Ware. We have always strived to provide our...

Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful!

Pros

Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly! Another stand out feature are the built in digital vehicle inspection.

Cons

As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill.

Alternatives Considered

ALLDATA

Reasons for Choosing Shop-Ware

The catalyst was that we are a Bosch Service Center, but the driving force is how archaic RO Writer is. Shop-Ware met all of the criteria we were looking for in a shop management system including great analytics.

Reasons for Switching to Shop-Ware

Across the board the product offerings are very similar. The digital inspections are great, the digital bias of the software, and the support are good, but one of the biggest factors was being a Bosch Service Center.
Brandon P.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Shop-ware review

Reviewed on 2020/03/11

Great customer service. Slow to grow and adapt compared to industry competitors.

Great customer service. Slow to grow and adapt compared to industry competitors.

Pros

Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator.

Cons

No two way communication with customer
Labor guide is almost always wrong
Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together.
When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services.
Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info.

Alternatives Considered

Tekmetric

Reasons for Choosing Shop-Ware

Alldata manage online was not what we needed.

Reasons for Switching to Shop-Ware

To be honest, not if the sms systems were where I wanted / needed them to be. However, SW seemed like they would get to their faster and were better suited to become an industry leader.
Christopher S.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Robust Software Management Platform

Reviewed on 2020/03/06

I love it! You'd have to come up with something out of this world to change my mind that this isn't...

I love it! You'd have to come up with something out of this world to change my mind that this isn't the best software out.

Pros

It's versatile and works smoothly—both on my Windows Desktop and reliable on my iPhone.

Cons

Honestly any issue I can think of get remediated quickly. The customer support is quick to respond and get the software updated monthly with new features.

Alternatives Considered

Mobile Manager Pro

Reasons for Choosing Shop-Ware

Lack of software updates.

Reasons for Switching to Shop-Ware

Came highly recommended by other shop owners currently using the software.
Pam D.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Shop - Ware

Reviewed on 2021/09/09

Once the system was in use, everyday all day, the system became very easy to navigate through. ...

Once the system was in use, everyday all day, the system became very easy to navigate through. Even the technicians are able to perform the functions without problems.
I am very pleased that we were able to obtain this management system.

Pros

After using the system for a short while, it has proven to increase sales as we set up invoicing that parts have to be billed out and received prior to closing an invoice. No more parts going out the door without being billed.

Cons

It was confusing as first as the terminology is different then what I was used to. Also the preset canned jobs were difficult to modify.

Alternatives Considered

Mitchell RepairCenter

Reasons for Choosing Shop-Ware

Was included in with another package deal with Castrol/Bosch.

Reasons for Switching to Shop-Ware

Was included with another package we were involved with. When that deal closed, we continued with the shop-ware management system.
Showing 5 reviews of 127 Read all reviews

Shop-Ware FAQs

Below are some frequently asked questions for Shop-Ware.

Shop-Ware offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Visit www.shop-ware.com/plans for more information.

Shop-Ware has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Shop-Ware supports the following languages:

English

Shop-Ware supports the following devices:

Shop-Ware integrates with the following applications:

Broadly, Demandforce, Kukui, MechanicNet, MyShopManager, Nexpart eCommerce, PartsTech, QuickBooks Online Advanced, Quickbooks Online, autotext.me

Shop-Ware offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Shop-Ware.