ComputerEase

Hands down, the support is what I like best. They respond almost immediately and are very friendly. I also appreciate that the company is small enough that they accept recommendations for improvements and sometimes you see implementation as quickly as the next update. I feel it's an easy program to navigate and learn - far more so than some of the competitors I reviewed. However, some of my less technologically experienced co-workers have found it challenging. Honestly, I think that's a reflection of their limited exposure, not the program.

I like (and sometimes dislike) that it is far more secure than QB - people can't change posted transactions willy-nilly! The password maintenance is excellent and people only see what they have access to. Sometimes it's tricky because you think you're giving permissions to do something but you haven't checked another box that prevents it but, all-in-all, it's slick.

The job costing feature is far superior to QB - no comparison.

We haven't completed implementation of the Service Management module and are not using FieldEase to the full extent possible but I'm looking forward to exploring the possibilities. Being able to import time from the field has been a huge time-saver. The field employees grumbled at first and still do sometimes but not only has it saved time, it's improved accuracy. No more trying to decipher chicken scratch!

The reporting is not as robust as QuickBooks, and I really miss the ability to create just about any report imaginable. I also don't like that you sometimes have to go to multiple screens to get all the information related to a single transaction. Unlike QuickBooks, you can't drill down in every report - only certain ones have links. Some reports that you think should be standard are not and some cannot even be created without paying extra. If I could change one thing, the ability to drill down and customize reports like QuickBooks would be it.

Does the basics of what a small construction company would need. Is flexible in certain ways, like setting up job cost codes. Prints to AIA billing forms.

Costumer support is terrible. Templates are sloppy and unprofessional and clunky to use, so all need to be recreated by the company using them. Answer to one of my questions about generation of a purchase agreement was "there is a glitch in the system that requires text in a form field to generate the document" The text in that form field does not carry through to the PA itself... so we just need to type "x" and it will work. Report read outs look like they are from the 1980's.

The "transparency" of the data; the ability to have "drill-down" reports for the data displayed. Great "paper trails" to help analyze and understand just exactly where the data came from that is used in the reports. There are no limits to this software. The only limits on this product will be from the end user, not the product. Also, if you require a custom report the good people at ComputerEase can create it for you. ComputerEase support is unequaled; it is provided with a simple phone call or through the software itself with a direct link to their Customer Corner where you can go online and research yourself or request support.

I have been using this product since 2008; I do not have any "cons". As I've stated above the only limit will be on the inability of the user to know what they want and why/how to get it.