About Omnis

Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management and analytics.

Omnis is an omnichannel solution which integrates voice, SMS, web, chat, email and fax on a single platform. Agents can use this system to login to their queues, manage statuses and perform tasks as per their assigned skill. Teams can manage customer information and keep track of interactions across different channels. The solution comes with preview, power, progressive and predictive dialing and lets agents collaborate via an internal messenger.

Omnis allows users to design IVR projects such as auto-attendant, customer satisfaction surveys and call backs. It comes with an open API which enables integration with third-party software, services and devices. The solution is suitable for firms operating in industries such as retail, hospitality, healthcare, government, education and financial services.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Omnis :  Daily statistics
Omnis : Interactions
Omnis : Internal messenger
Omnis : Auto-attendant
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Omnis screenshot: Omnis :  Daily statistics Omnis screenshot: Omnis : Interactions Omnis screenshot: Omnis : Internal messenger Omnis screenshot: Omnis : Auto-attendant

Features

Total features of Omnis: 32

  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Customer Complaint Tracking
  • Customer Experience Management
  • Disaster Recovery
  • Email Integration
  • Escalation Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Real Time Monitoring
  • Self Service Portal
  • Survey Management
  • Task Management
  • Text to Speech

Alternatives

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Zoho Desk

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LiveAgent

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Genesys Cloud

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Omnis FAQs

Below are some frequently asked questions for Omnis.

Omnis offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact MTS for pricing details.

Omnis offers the following features:

  • Automatic Call Distribution
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Predictive Dialer
  • Survey Management
  • Text to Speech

Omnis has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Omnis supports the following languages:

English

We do not have any information about what devices Omnis supports

We do not have any information about what integrations Omnis has

Omnis offers the following support options:

Phone Support, Online Support, Knowledge Base

Related categories

See all software categories found for Omnis.