GovPilot

e-Government management solution

4,7 /5 (61 reviews) Write a Review!

GovPilot Overview

What is GovPilot?

GovPilot is an e-government management solution designed to help government organizations streamline and manage their operations with workflow automation, reporting and analytics, constituent engagement tools, and more. By centralizing information on a unified platform, GovPilot helps reduce manual effort, and improve productivity among employees and departments. Tablet and smartphone apps allow users to access and manage data on-the-go.

Key features of GovPilot include incident reporting, animal welfare management, economic development management, local government GIS mapping, zoning and parking permit management, and vacant property registration management. The platform's Environmental and Consumer Health module enables users to manage animal shelters, barber and beauty shop licenses, child care facilities, dry cleaners, emergency responses, mosquito control, tank inspections, and more online. GovPilot also supports tools for clerks, courts, engineering, and tax, and public work purposes.

GovPilot's supports integration with content management systems and payment processors such as Laserfiche and Authorize.net, allowing organizations to automate processes, streamline workflows and centralize resources on a single platform.

GovPilot Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact GovPilot for pricing details.


GovPilot Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

GovPilot dashboard screenshot
GovPilot property profile screenshot
GovPilot form designer screenshot
GovPilot video GovPilot screenshot: GovPilot dashboard screenshot GovPilot screenshot: GovPilot property profile screenshot GovPilot screenshot: GovPilot form designer screenshot

GovPilot Reviews

GovPilot Reviews

Overall rating
4,7
/
5
Excellent
42

Very good
17

Average
2

Poor
0

Terrible
0

Value for Money
4,6
Features
4,5
Ease of Use
4,6
Customer Support
4,9
97% recommended this app
Nancy P.

Gov Pilot has a lot of features, once you know how to navigate through the processes.

more productivity and ease of tasks


Gregory L.

GovPilot has saved me so much time and paperwork. GovPilot is very simple to use in the field.

I have saved so much time and paperwork. GovPilot has truly simplified my job. I am able to do my job in the field without having to come back to the office.


Kathryn H.

Very pleasant staff


Marta H.

Comprehensive and Customizable Suite of Municipal Software

Govpilot has permitted us to modernize many of the functions of the Municipal Clerk's office. Licensing and record requests that previously were done on paper are now available to residents on line. The amount of clerical time spent was significantly reduced.

However, conversion of old data to Govpilot was more difficult and time consuming than expected. This was mostly due to the poor quality of the data to be converted, but it delayed implantation.


Jonneigh A.

Property Data Base

I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream.


Nancy P.
Industry: Government Administration
Company size: 51-200 Employees

Gov Pilot has a lot of features, once you know how to navigate through the processes.

Used Daily for 2+ years
Reviewed on 2018/05/08
Review Source: Capterra

more productivity and ease of tasks

Pros

I like the history of paperwork on each address when you do an address search - it is easy to see what each resident has --like parking permit, leaf permit, etc. You can also find a phone number for the resident in this system very quickly. I love the clone tab - it is the best since it saves a lot of time.
Also when you do an address search the map with cross streets is helpful. The new custom balance report is concise and easy to read, much better than the previous report.
I also like that when we reach out to Prop Pilot that the issue is acknowledged promptly and resolved as soon as possible.

Cons

The program seems to spin often - that can be frustrating. Guess we have too much data. We are trying to go paperless and this program is helping. However I am a paper person!

Response from GovPilot

Nancy, thank you so much for taking the time to write such a thorough review. Feedback like yours is very helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gregory L.
Industry: Government Administration
Company size: 11-50 Employees

GovPilot has saved me so much time and paperwork. GovPilot is very simple to use in the field.

Used Daily for 6-12 months
Reviewed on 2017/11/17
Review Source: Capterra

I have saved so much time and paperwork. GovPilot has truly simplified my job. I am able to do my job in the field without having to come back to the office.

Pros

The software is very simple to learn and is user friendly. GovPilot provided training and phone support during our start up. As with any new product I was a little confused at first because GovPilot was all new to me. After working with GovPilot for a few days I was very comfortable moving around. As a Public Works Superintendent, I work in the field a lot and GovPilot has truly simplified my job. I am able to review resident complaints and process street opening permits without having to go back to the office.

Cons

Initially, I was a little confused with the new software. Customer support was able to work me through some problems I was having and simplified things. Some categories were moved around to my liking. I do most of my work with GovPilot on my desktop and everything works fine. When I use my IPAD in the field, GovPilot had some problems viewing data. I talked with people and was told a Windows based tablet works much better with GovPilot.

Response from GovPilot

Thank you so much, Gregory! So glad that you find GovPilot's product easy to use and our Customer Support team helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kathryn H.

Very pleasant staff

Used Daily for 6-12 months
Reviewed on 2018/07/28
Review Source: Capterra

Pros

It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.

Cons

File size capacity to send to other people's emails is limited. The development team is working to fix this issue. Also sometimes changes are not reviewed before put into place.

Response from GovPilot

Thank you so much for the kind words and useful feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Marta H.
Industry: Government Administration
Company size: 501-1 000 Employees

Comprehensive and Customizable Suite of Municipal Software

Used Daily for 2+ years
Reviewed on 2019/12/03
Review Source: Capterra

Govpilot has permitted us to modernize many of the functions of the Municipal Clerk's office. Licensing and record requests that previously were done on paper are now available to residents on line. The amount of clerical time spent was significantly reduced.

However, conversion of old data to Govpilot was more difficult and time consuming than expected. This was mostly due to the poor quality of the data to be converted, but it delayed implantation.

Pros

The company is very responsive to requests for custom reports, screens, etc. The dashboard helps us manage processes from the same place.

Cons

The software is map based. We have missing addresses/Block and Lots in the public map database they use. Missing properties must be added individually, which is tedious.

Response from GovPilot

Thank you very much for your feedback Marta!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jonneigh A.
Industry: Government Administration
Company size: 51-200 Employees

Property Data Base

Used Daily for 1+ year
Reviewed on 2019/06/04
Review Source: Capterra

I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream.

Pros

This product provides and excellent property data base that I hope to expand upon. I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms. The applications are very user friendly and have made our lives much easier for processing of permits. It has literally made my workload much more manageable. I highly recommend this product.

Cons

As with any new system, the start-up was a bit frustrating working out kinks etc. Had an issue with credit card processing but everything was fixed.

Response from GovPilot

So glad that you love using our software! Thank you for the kind words.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 61 user ratings
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GovPilot Pricing

GovPilot Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact GovPilot for pricing details.

Contact GovPilot for pricing details.

Value for Money
4,6/5
Based on 61 user ratings
Compare value for money rating with alternatives
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GovPilot Features

GovPilot Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Case Management
Compliance Management
Custom Forms
Customizable Reporting
Document Management
Geographic Maps
Inventory Management
Records Management
Reporting & Statistics
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Workflow Management
Features
4,5/5
Based on 61 user ratings
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Categories

Additional information for GovPilot

Additional information for GovPilot

Key features of GovPilot

  • Attendance Management
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Compliance Management
  • Contact Management
  • Data Synchronization
  • Document Management
  • Employee Management
  • Event Calendar
  • Event Management
  • Fixed Asset Management
  • Forms Management
  • HR Management
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Labeling
  • Letter Generation
  • Maintenance Scheduling
  • Project Management
  • Recognition Management
  • Registration Management
  • Routing
  • Self Service Portal
  • Training Management
  • Volunteer Management
  • Work Order Management

GovPilot FAQs

GovPilot FAQs

Below are some frequently asked questions for GovPilot.

Q. What type of pricing plans does GovPilot offer?

GovPilot offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact GovPilot for pricing details.

Q. What are the main features of GovPilot?

GovPilot offers the following features:

  • Attendance Management
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Compliance Management
  • Contact Management
  • Data Synchronization
  • Document Management
  • Employee Management
  • Event Calendar
  • Event Management
  • Fixed Asset Management
  • Forms Management
  • HR Management
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Labeling
  • Letter Generation
  • Maintenance Scheduling
  • Project Management
  • Recognition Management
  • Registration Management
  • Routing
  • Self Service Portal
  • Training Management
  • Volunteer Management
  • Work Order Management

Q. Who are the typical users of GovPilot?

GovPilot has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does GovPilot support?

GovPilot supports the following languages:

English

Q. What type of pricing plans does GovPilot offer?

GovPilot has the following pricing plans:

Subscription

Q. Does GovPilot support mobile devices?

GovPilot supports the following devices:

Android, iPhone

Q. What other apps does GovPilot integrate with?

GovPilot integrates with the following applications:

Authorize.net, Laserfiche

Q. What level of support does GovPilot offer?

GovPilot offers the following support options:

Phone Support, Online Support, Video Tutorials