About GovPilot

GovPilot is an e-government management solution designed to help government organizations streamline and manage their operations with workflow automation, reporting and analytics, constituent engagement tools, and more. By centralizing information on a unified platform, GovPilot helps reduce manual effort, and improve productivity among employees and departments. Tablet and smartphone apps allow users to access and manage data on-the-go.

Key features of GovPilot include incident reporting, animal welfare management, economic development management, local government GIS mapping, zoning and parking permit management, and vacant property registration management. The platform's Environmental and Consumer Health module enables users to manage animal shelters, barber and beauty shop licenses, child care facilities, dry cleaners, emergency responses, mosquito control, tank inspections, and more online. GovPilot also supports tools for clerks, courts, engineering, and tax, and public work purposes.

GovPilot's supports integration with content management systems and payment processors such as Laserfiche and Authorize.net, allowing organizations to automate processes, streamline workflows and centralize resources on a single platform.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to GovPilot

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to GovPilot

Images

GovPilot Software - GovPilot dashboard screenshot
GovPilot Software - GovPilot property profile screenshot
GovPilot Software - GovPilot form designer screenshot
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GovPilot video
GovPilot Software - GovPilot dashboard screenshot
GovPilot Software - GovPilot property profile screenshot
GovPilot Software - GovPilot form designer screenshot

Features

Total features of GovPilot: 112

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Hearings
  • Animal Licensing
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Bid Management
  • Billing & Invoicing
  • Building Permits
  • Business License
  • Calendar Management
  • Case Management
  • Case Notes
  • Census Data Integration
  • Citation Tracking
  • Code Enforcement
  • Code Maintenance
  • Collaboration Tools
  • Color Codes/Icons
  • Communication Management
  • Compliance Management
  • Contact Management
  • Contract/License Management
  • Cost Recovery
  • Customer Database
  • Customer Portal
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Visualization
  • Docket Management
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Employee Management
  • Equipment Maintenance
  • Equipment Tracking
  • Event Calendar
  • Event Management
  • Expiry Notifications
  • Facility Management
  • Fee Management
  • Financial Management
  • Fines Management
  • Fixed Asset Management
  • For Government
  • Forms Management
  • GIS Integration
  • Geocoding
  • Geographic Maps
  • Image Management
  • Incident Response Checklists
  • Inspection Management
  • Internet Mapping
  • Inventory Management
  • Inventory Tracking
  • Labeling
  • Land Planning
  • League / Team Management
  • License Issuance
  • Maintenance Scheduling
  • Map Creation
  • Map Sharing
  • Member Directory
  • Membership Management
  • Mobile Access
  • Online Applications
  • Online Payments
  • Parking Management
  • Parking Permits
  • Payment Processing
  • Performance Metrics
  • Permit Issuance
  • Permit Management
  • Photo Management
  • Pictometry Imagery
  • Planning & Zoning
  • Process/Workflow Automation
  • Project Management
  • Property Database
  • Purchasing & Receiving
  • Real Time Data
  • Recognition Management
  • Records Management
  • Registration Management
  • Renewal Management
  • Rental Management
  • Reporting & Statistics
  • Reservations Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sensor Data
  • Service Request Management
  • Spatial Analysis
  • Tactical View
  • Taxation & Assessment
  • Ticketing
  • Training Management
  • Utility Billing
  • Violation Tracking
  • Volunteer Recruiting
  • Weed Abatement Control
  • Work Order Management
  • Workflow Management

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Reviews

Overall rating

4,6 /5
(68)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,8/5

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Showing 5 reviews of 68
Stephen C.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fully Comprehensive Software

Reviewed on 2022/04/26

Pros

The ease of use and the ability to computerize some of our key processes.

Cons

There aren't any cons for the use of this software. Whenever there may be an issue or a process is not making our jobs easier, support has worked very hard to simplify and improve the process so that it is much more functional.

Response from GovPilot

Thanks very much for your review and feedback Stephen! We look forward to continuing our work with you.

Billie D.
Overall rating
  • Industry: Government Administration
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GovPilot is what my department has spent years searching for

Reviewed on 2022/02/14

I have already recommended GovPilot to several other county departments and have made myself...

I have already recommended GovPilot to several other county departments and have made myself available to them for questions regarding the switch. I have been pleasantly surprised with all of the features that our previous software didn't offer and, a lot of which, I didn't even know how much we needed them. Automatically notifying residents that their complaint has been handled or that their permit is now approved, integrating GIS in to their mapping systems to provide up to date and accurate maps of my County, and working with our credit card processor to safely and securely process permit fees with seamless transfers of information between the two are just some of the features that, now that we have them, we can't do without. There are so many great things to mention about GovPilot that I simply can't remember them all but, suffice it to say, GovPilot is well worth the cost.

Pros

The GovPilot team have been nothing but professionals for the entire process of changing from our previous asset management software to GovPilot. They gathered the details of what we were doing before, what we didn't like about our previous software, and how they could help fill in the gaps. Then they worked closely with myself and several of my team leaders to come up with a tailor fit solution to manage our Animal Control calls, Code Compliance calls, and our septic system permits. Even though GovPilot is based in New Jersey, they were willing to fly down to Texas to provide face to face training to me and my staff at a very low cost. The software is great and does everything we need and more but I think one of the best features they have is the live chat option on every page. If you have a question or get stuck somewhere, simply click on the support button and get help from a live representative in seconds. Another great thing that I appreciated was the professional manner in which they handled a few hiccups with our contract process. We had to put the project on hold several times while we processed some internal issues and the GovPilot team was there, ready to pick up where we left off once things were sorted out. No complaints and no incessant nagging about when we could move on to the next step. If I had to delete this whole review and condense it down to one word, I would describe GovPilot simply as "professional".

Cons

When reading reviews, I tend to distrust those that don't mention something negative in their review. There is always something that can be improved. Believe me, I had to think long and hard about what could be improved on with GovPilot. The only thing I could come up with was that they are obviously a New Jersey based company because a few of the fillable fields in our forms still referenced New Jersey for a few days before we were able to get them all switched over. That was it. That's all I could come up with. I have been entirely satisfied with GovPilot.

Response from GovPilot

Thank you very much for your wonderful (and thorough) review and feedback! Please be sure to reach out to your account manager or our support team any time you need anything! We look forward to working with you!

Kenneth E.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Residential Parking Review

Reviewed on 2022/03/30

The 2020 rollout of the software to employees and customers was premature. The cashiering and...

The 2020 rollout of the software to employees and customers was premature. The cashiering and reporting data input from various departments caused major confusion. The lack of training for the cashiers before its release was a disaster and the lack of testing by GovPilot created a load of data that all had to be corrected. The transfer to our accounting software was because of the lack of control over duplicate data.

Pros

Improvements made as problems were discovered.

Cons

Current Residential Parking problems were detailed in an email currently being addressed. The early release before proper testing was a problem in 2020.

Donna K.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Montgomery Clerk's review

Reviewed on 2022/05/10

Excellent. very pleased with program and support staff

Excellent. very pleased with program and support staff

Pros

Can process records requests quickly. Easy to operate.

Cons

Once we got used to the modules, there were no negative issues.

Response from GovPilot

Thanks very much for your feedback Donna! It is great to know that you are pleased with GovPilot!

Christina L.
Overall rating
  • Industry: Government Administration
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

To GovPilot and Beyond!

Reviewed on 2021/11/10

Residents no longer need to wait to speak with a staff member during operating hours to access...

Residents no longer need to wait to speak with a staff member during operating hours to access property information with the GIS Map. GovPilot is the perfect partner to work with a growing Township to create simplified processes for individuals to access information independently. The modules allow anyone to complete a form at any time, anywhere, decreasing our phone call and foot traffic so we can focus on other tasks. We are implementing additional modules that will further assist our office as we move forward into the electronic and digital era!

Pros

GovPilot helps us quickly and efficiently communicate between departments, and all communications are saved for later reference. Residents are able to notify Township officials of a concern at any time/day, not only during business hours. The automatic email notification for new RAC allows for response in emergency situations.

Cons

We found a few additional features for our purposes. We asked if only the CCO Inspector could be chosen for scheduling the Inspection on the drop-down feature to limit confusion. We also requested an automatic reminder for RAC for any NOV when the 10 days is expiring for Code Enforcement to follow-up.

Response from GovPilot

Thank you very much for your wonderful review and for your ongoing feedback with our account management team! have been excited to partner with you and we look forward to continuing to help you move forward with your digital transformation!

Showing 5 reviews of 68 Read all reviews

GovPilot FAQs

Below are some frequently asked questions for GovPilot.

GovPilot offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing is based on just two factors: population of local government & number of modules selected. This includes unlimited logins and support.

GovPilot has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

GovPilot supports the following languages:

English

GovPilot supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

GovPilot integrates with the following applications:

Authorize.Net, Laserfiche

GovPilot offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for GovPilot.