About GovPilot

GovPilot is an e-government management solution designed to help government organizations streamline and manage their operations with workflow automation, reporting and analytics, constituent engagement tools, and more. By centralizing information on a unified platform, GovPilot helps reduce manual effort, and improve productivity among employees and departments. Tablet and smartphone apps allow users to access and manage data on-the-go.

Key features of GovPilot include incident reporting, animal welfare management, economic development management, local government GIS mapping, zoning and parking permit management, and vacant property registration management. The platform's Environmental and Consumer Health module enables users to manage animal shelters, barber and beauty shop licenses, child care facilities, dry cleaners, emergency responses, mosquito control, tank inspections, and more online. GovPilot also supports tools for clerks, courts, engineering, and tax, and public work purposes.

GovPilot's supports integration with content management systems and payment processors such as Laserfiche and Authorize.net, allowing organizations to automate processes, streamline workflows and centralize resources on a single platform.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

GovPilot dashboard screenshot
GovPilot property profile screenshot
GovPilot form designer screenshot
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GovPilot video
GovPilot screenshot: GovPilot dashboard screenshot GovPilot screenshot: GovPilot property profile screenshot GovPilot screenshot: GovPilot form designer screenshot

Features

Total features of GovPilot: 99

  • Administrative Hearings
  • Animal Licensing
  • Attendance Management
  • Attendance Tracking
  • Automated Routing
  • Bid Management
  • Billing & Invoicing
  • Building Permits
  • Business License
  • Calendar Management
  • Case Management
  • Case Notes
  • Census Data Integration
  • Citation Tracking
  • Code Enforcement
  • Code Maintenance
  • Color Codes/Icons
  • Communication Management
  • Compliance Management
  • Contact Management
  • Contract/License Management
  • Cost Recovery
  • Customer Database
  • Customer Portal
  • Customization
  • Data Synchronization
  • Docket Management
  • Document Generation
  • Document Management
  • Employee Management
  • Equipment Maintenance
  • Equipment Tracking
  • Event Calendar
  • Event Management
  • Expiry Notifications
  • Facility Management
  • Fee Management
  • Fines Management
  • Fixed Asset Management
  • Forms Management
  • GIS
  • Geocoding
  • HR Management
  • Image Management
  • Incident Response Checklists
  • Inspection Management
  • Internet Mapping
  • Inventory Management
  • Inventory Tracking
  • Labeling
  • Land Planning
  • League / Team Management
  • License Issuance
  • Maintenance Scheduling
  • Map Creation
  • Map Sharing
  • Member Directory
  • Membership Management
  • Mobile Access
  • Mobile Capture
  • Multi-User Collaboration
  • Online Applications
  • Online Payments
  • Parking Management
  • Parking Permits
  • Payment Processing
  • Permit Issuance
  • Permit Management
  • Photo Management
  • Pictometry Imagery
  • Planning & Zoning
  • Project Management
  • Property Database
  • Purchasing & Receiving
  • Real Time Data
  • Recognition Management
  • Registration Management
  • Renewal Management
  • Rental Management
  • Reporting & Statistics
  • Reservations Management
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sensor Data
  • Service Request Management
  • Spatial Analysis
  • Tactical View
  • Taxation & Assessment
  • Ticketing
  • Training Management
  • Utility Billing
  • Violation Tracking
  • Volunteer Management
  • Volunteer Recruiting
  • Weed Abatement Control
  • Work Order Management
  • Workflow Management

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Reviews

Overall rating

4,7 /5
(61)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,9/5

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Showing 5 reviews of 61
Nancy P.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gov Pilot has a lot of features, once you know how to navigate through the processes.

Reviewed on 2018/05/08

more productivity and ease of tasks

more productivity and ease of tasks

Pros

I like the history of paperwork on each address when you do an address search - it is easy to see what each resident has --like parking permit, leaf permit, etc. You can also find a phone number for the resident in this system very quickly. I love the clone tab - it is the best since it saves a lot of time.
Also when you do an address search the map with cross streets is helpful. The new custom balance report is concise and easy to read, much better than the previous report.
I also like that when we reach out to Prop Pilot that the issue is acknowledged promptly and resolved as soon as possible.

Cons

The program seems to spin often - that can be frustrating. Guess we have too much data. We are trying to go paperless and this program is helping. However I am a paper person!

Response from GovPilot

Nancy, thank you so much for taking the time to write such a thorough review. Feedback like yours is very helpful.

Gregory L.
Overall rating
  • Industry: Government Administration
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

GovPilot has saved me so much time and paperwork. GovPilot is very simple to use in the field.

Reviewed on 2017/11/17

I have saved so much time and paperwork. GovPilot has truly simplified my job. I am able to do my...

I have saved so much time and paperwork. GovPilot has truly simplified my job. I am able to do my job in the field without having to come back to the office.

Pros

The software is very simple to learn and is user friendly. GovPilot provided training and phone support during our start up. As with any new product I was a little confused at first because GovPilot was all new to me. After working with GovPilot for a few days I was very comfortable moving around. As a Public Works Superintendent, I work in the field a lot and GovPilot has truly simplified my job. I am able to review resident complaints and process street opening permits without having to go back to the office.

Cons

Initially, I was a little confused with the new software. Customer support was able to work me through some problems I was having and simplified things. Some categories were moved around to my liking. I do most of my work with GovPilot on my desktop and everything works fine. When I use my IPAD in the field, GovPilot had some problems viewing data. I talked with people and was told a Windows based tablet works much better with GovPilot.

Response from GovPilot

Thank you so much, Gregory! So glad that you find GovPilot's product easy to use and our Customer Support team helpful.

Kathryn H.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very pleasant staff

Reviewed on 2018/07/28

Pros

It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.

Cons

File size capacity to send to other people's emails is limited. The development team is working to fix this issue. Also sometimes changes are not reviewed before put into place.

Response from GovPilot

Thank you so much for the kind words and useful feedback!

Marta H.
Overall rating
  • Industry: Government Administration
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Comprehensive and Customizable Suite of Municipal Software

Reviewed on 2019/12/03

Govpilot has permitted us to modernize many of the functions of the Municipal Clerk's office. ...

Govpilot has permitted us to modernize many of the functions of the Municipal Clerk's office. Licensing and record requests that previously were done on paper are now available to residents on line. The amount of clerical time spent was significantly reduced.

However, conversion of old data to Govpilot was more difficult and time consuming than expected. This was mostly due to the poor quality of the data to be converted, but it delayed implantation.

Pros

The company is very responsive to requests for custom reports, screens, etc. The dashboard helps us manage processes from the same place.

Cons

The software is map based. We have missing addresses/Block and Lots in the public map database they use. Missing properties must be added individually, which is tedious.

Response from GovPilot

Thank you very much for your feedback Marta!

Jonneigh A.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Property Data Base

Reviewed on 2019/06/04

I use this software everyday and love it. I think it has much more capability than what I am...

I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream.

Pros

This product provides and excellent property data base that I hope to expand upon. I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms. The applications are very user friendly and have made our lives much easier for processing of permits. It has literally made my workload much more manageable. I highly recommend this product.

Cons

As with any new system, the start-up was a bit frustrating working out kinks etc. Had an issue with credit card processing but everything was fixed.

Response from GovPilot

So glad that you love using our software! Thank you for the kind words.

Showing 5 reviews of 61 Read all reviews

GovPilot FAQs

Below are some frequently asked questions for GovPilot.

GovPilot offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact GovPilot for pricing details.

We do not have any information about GovPilot features

GovPilot has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

GovPilot supports the following languages:

English

GovPilot supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

GovPilot integrates with the following applications:

Authorize.Net, Laserfiche

GovPilot offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

See all software categories found for GovPilot.