Mobile & online CRM for sales teams
4.6/5 (72 reviews)SalesNOW is a cloud-based, mobile customer relationship management (CRM) solution which centralizes all information to provide access to necessary data for all members of the sales team. The software includes tools for sales management, lead tracking, customer management, marketing, chat, and more.
With SalesNOW, sales teams can access and update data from any device. Native mobile apps for Android, iOS, and Blackberry provide users with one-touch driving directions for appointments, and allow users to continue working offline if they lose connection. SalesNOW’s sales management tools include sales activity tracking, pipeline management, real-time visibility for managers, and sales forecasting and reporting. Records can be shared between reps and teams as necessary, and tasks can be assigned out to team members.
SalesNOW offers a customizable lead tracking system, with a web-to-lead form for website lead capture, one-step lead conversion, and lead source tracking. Integrated chat enables communication between team members. SalesNOW can also be integrated with Gmail and Microsoft Outlook inboxes, and marketing automation systems including Constant Contact.
Pros
The software is easily customizable depending on what you need as a company. When I first signed up, the people at Sales Now were able to get what I wanted in the program and they were able to input data that I already had from previous CRM program that I was using. The mobile application is something that for me, takes the software to another level, as I am able input information immediately or pull it up from the road when visiting contractors.
Cons
There is honestly nothing that I can say negatively about the software. It was a little bit of a learning curve from some of the older representatives that I manage, but overall the program doens't have any real cons in my opinion.
We needed a one-source platform to streamline and integrate the critical stages of our sales, operational & administrative processes. SalesNow has proven to be that platform for us. Our integration/set up was smooth, fast and worry-free, thanks in large part to our SalesNow Account Manager, who was knowledgeable, professional and very responsive. Equally important he continues to ensure a great customer experience for us, thanks to his can-do attitude, customer service & techncial skills and his understanding of our operation and needs. Thanks to his efforts and the strength of the SalesNow platform, it's been an A+ experience for us, from purchase, set up/implementation and currently, the daily utilization by our sales, operations and administrative team members.
Pros
Ease to Use
Easy to Navigate
Ability to Track from Prospect to Sale & from Sale through Installation/Project Completion
Customized Notifications
Customized Reporting
Cost-Effective - Great Value
Cons
It would be great to add a business card scan capability to the mobile app for a quick/easy load of new prospects.
Thanks for the great review! Caleb has been a huge part of our team and I am glad that as your account manager he is supporting you well in your thriving business.
We are currently working on a business card scanner. In the mean time here are few great ones you could look into: Sam Card and FoxCard (both free).
Thanks again for your feedback!
- Jason Durst, Chief of SalesNOW Client Happiness
As a whole the strength of the tool really is the ability to customize as an administrator with the features provided. One enhancement that our team loves are the Workflow Email Notifications. Our SalesNOW account has been configured such that certain stage changes trigger email notifications that inform the user or their manager of the updates to the record. These emails are sent with web-links that direct the user to the SalesNOW record instantly. Another strength of the tool that we've been able to leverage is Chat. Using SalesNOW Chat tool our reps are able to bring clarity to their data through instant messaging. Following a SalesNOW appointment users can quickly initiate a Chat related to a specific activity with their manager. These Chats allow teams to point to key take-aways of the meeting or call and then build a strategy for any future engagements.
Workflow email and Chat are free enhancements that have become a critical component in the way we do business. I would highly recommend this tool to other small to medium companies looking for a simple system with the potential for customization. It has the bells and whistles that actually matter at an affordable price.
Pros
-Customer Service Response Time
-Ability to add new features
-Ease of administrative changes
-Collaboration on new projects
SalesNOW is proud to work with Chemroy, an industry leading 50 year old Chemical distribution company. Working with SalesNOW, Chemroy has built a reputation for providing responsive, high quality technical solutions to all of their clients.
SalesNOW customized a CRM for our firm. SalesNOW implemented other technologies that I did not know were available. They periodically contact me asking if there are any additional features or processes we could use, as our industry is constantly evolving. The greatest satisfaction I have achieved when dealing with SalesNOW, is any type of customization I have requested, they have produced results time and time again! Customer service is 2nd to none!
Pros
I like the fact that any type of customization requested, they review your request, analyze the processes, and usally come back with a better solution. Service is amazing!
Cons
None, your best solution to having a software customized from SalesNOW is to make sure you have your workflow and processes typed out prior to having the software created for your company.
Thanks Patrick for your review. We appreciate your title to the review "Simply Amazing". It has been amazing for us to work with you and your team as we work together to leverage SalesNOW to provide your clients the best service possible as you grow your business. Keep up the great work!
We have better visibility of what is happening in the market in our territory and industry. We are handling more sales contacts with the same people. No way would we ever go back to living without it.
Pros
We were looking for our first CRM, and searched the internet for a cheap and flexible product. What we found was competitive priced. In no way did they come in a cheap, they provided value that went well above what we spend every month. They also customized design, settings and manufacturer interface for us. The support and response has been fantastic for over 2 years.
Cons
Our own learning curve and implementation. We had to overcome the resistance of our sales team. Once it really got going it has taken off very well. Mostly it took showing them that we would not back down, and that we were going to stand behind our decision and use more of the software, not less.
$19.95 per user, per month for up to 500,000 records per account. Charges apply for additional records.
Below are some frequently asked questions for SalesNOW.
SalesNOW offers the following pricing plans:
Starting from: US$20,00/month
Pricing model: Subscription
Free Trial: Available
$19.95 per user, per month for up to 500,000 records per account. Charges apply for additional records.
SalesNOW offers the following features:
SalesNOW has the following typical customers:
Mid Size Business, Small Business
SalesNOW supports the following languages:
English
SalesNOW has the following pricing plans:
Subscription
SalesNOW supports the following devices:
Android, iPhone
SalesNOW integrates with the following applications:
Constant Contact, Gmail, Mailchimp, Microsoft Outlook
SalesNOW offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
The product and people at SalesNOW has been great to deal with. Any issues that I have are taken care of quickly and they are always super responsive. I am able to keep track of my (6) sales representatives spread out across a (6) state territory very easily all from my computer by checking in on business development deals that they are pursuing. For the price of competitor products, you can't beat what you get from SalesNOW!