Smith.ai Chat

Smith.ai Live Chat & AI Chatbot is the superior 24/7 service

5 /5 (22 reviews) Write a Review!

Smith.ai Chat Overview

What is Smith.ai Chat?

Smith.ai Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our Live Chat agents answer questions, screen leads & schedule appointments. Custom AI chatbot software blocks spam, translates English-Spanish in real time, integrate with your CRM, send you instant transcripts and more. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Smith.ai Live Chat is the most effective & affordable way to capture leads & grow your business!

Smith.ai Chat Overview

Pricing

Starting from
US$140,00/month

Pricing options

Free Trial
Subscription
Value for money

Starter: $140 per month for 20 chats, $7 per additional chat.
Basic: $300 per month for 50 chats, $6 per additional chat.
Pro: $600 per month for 120 chats, $5 per additional chat.

PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!


Smith.ai Chat Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English, Spanish

Media

Smith.ai live chat agents capture, screen and schedule appointments with new leads. Agents can also get fast answers and assistance to current clients.
Smith.ai Live Chat is is available with live staff and backed by powerful AI chat technology. Plans start at just $100/month, with no setup or cancellation fees, and no annual commitment or contracts.
Chats between Spanish-speaking website visitors and English-speaking agents are automatically translated.
Customizable, mobile-responsive fully staffed chat widgets work on any website hosting platform.
Smith.ai is the most affordable and powerful live chat solution for small businesses.
We offer 24/7 live web chat & text answering services
Smith.ai Chat video Smith.ai Chat screenshot: Smith.ai live chat agents capture, screen and schedule appointments with new leads. Agents can also get fast answers and assistance to current clients. Smith.ai Chat screenshot: Smith.ai Live Chat is is available with live staff and backed by powerful AI chat technology. Plans start at just $100/month, with no setup or cancellation fees, and no annual commitment or contracts. Smith.ai Chat screenshot: Chats between Spanish-speaking website visitors and English-speaking agents are automatically translated. Smith.ai Chat screenshot: Customizable, mobile-responsive fully staffed chat widgets work on any website hosting platform. Smith.ai Chat screenshot: Smith.ai is the most affordable and powerful live chat solution for small businesses. Smith.ai Chat screenshot: We offer 24/7 live web chat & text answering services

Smith.ai Chat Reviews

Smith.ai Chat Reviews

Overall rating
5
/
5
Excellent
21

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,9
Ease of Use
5
Customer Support
5
100% recommended this app
Kyle P.

Great support and easy setup


Jerry Z.

Smith.ai Website Chat- Highly Recommended

In our tech service business, people are looking for help at any time of the day or night and want immediate answers. Using website chat is like having someone on staff 24/7 . We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response.

When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial. We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.


Maria J.

Smith Chat Service adds Great Value to your Firm

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick. The Free Chat service is fully comparable to my prior paid chat service, which it replaced. Even existing clients use it to reach out to me - this is how easy it is to use from any platform (computer, phone, table, etc.).


Neal C.

Smith.ai is a client lead generating machine!

Smith.ai has provided an average of 50 new client leads a month since we added the service to the website. The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.


Josh Y.

Chatbot for website

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.


Kyle P.
Industry: Legal Services
Company size: 2-10 Employees

Great support and easy setup

Used Daily for 6-12 months
Reviewed on 2020/05/11
Review Source: Capterra

Pros

Setup was incredibly easy and the support to help do so was top notch.

Cons

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Response from Smith.ai

Thanks for the review, Kyle! We're happy to hear your setup with us was easy!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jerry Z.
Industry: Computer & Network Security
Company size: 2-10 Employees

Smith.ai Website Chat- Highly Recommended

Used Daily for 1+ year
Reviewed on 2020/01/13
Review Source: Capterra

In our tech service business, people are looking for help at any time of the day or night and want immediate answers. Using website chat is like having someone on staff 24/7 . We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response.

When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial. We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

Pros

Before we started using website chat, we were consuming valuable personnel resources by responding to inquiries that were not applicable to our business or not in the area of our expertise. Using website chat frees our staff by automatically handling the client inquiry and gathering necessary information if a callback is required.

Cons

No negatives. The experience has been extremely positive.

Response from Smith.ai

Thanks for the positive review of our live chat, Jerry! Now that we are 24/5 we're here to capture any inquiries that come in, day or night, and Chatbot can help pick up the rest.

We're also glad you appreciate the free 10 chat trial! Let us know if we can help with anything else.

Best,
Smith.ai Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Maria J.
Industry: Legal Services
Company size: 2-10 Employees

Smith Chat Service adds Great Value to your Firm

Used Weekly for 1+ year
Reviewed on 2020/10/02
Review Source: Capterra

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick. The Free Chat service is fully comparable to my prior paid chat service, which it replaced. Even existing clients use it to reach out to me - this is how easy it is to use from any platform (computer, phone, table, etc.).

Pros

This is FREE software to Smith Customers that integrates effortlessly with your website, and is highly customizable both visually (to blend with the look of the website), and content-wise. For me, it replaced a paid Chat service, with the same effect. It is a great tool that potential clients use to reach out to my Firm, and I also see many existing clients sending messages via the Chat service as a way to communicate. The message email is instant, clear and very professional. I highly recommend this service to my peers.

Cons

There are no drawbacks that I can think of with the Smith Chat service.

Response from Smith.ai

Thank you Maria! We're more than happy to be an asset to your firm with our chat solution!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Neal C.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Smith.ai is a client lead generating machine!

Used Daily for 6-12 months
Reviewed on 2020/09/10
Review Source: Capterra

Smith.ai has provided an average of 50 new client leads a month since we added the service to the website. The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.

Pros

After reviewing various automated chat solutions we advised our client to use Smith.ai as the best solution for their needs. It was simple to implement and had minimal impact on the speed of the website. The interface was easy to modify for visitors.

Cons

It needs an easier way to white label the service.

Response from Smith.ai

Thank you for the review Neal! We're happy to hear that your lead conversion of new clients has improved since adding Smith.ai chat to your website.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Josh Y.
Industry: Accounting
Company size: 2-10 Employees

Chatbot for website

Used Daily for 6-12 months
Reviewed on 2020/01/15
Review Source: Capterra

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

Pros

The chatbot is easy to configure and works well. I use it on my websites for new clients to get information about what we do. It also allows existing clients to reach out if they need to schedule an appointment. The ability to also have the chatbot staffed is very nice so that prospective clients can receive the excellent customer service from Smith.AI that they would get if they called in via phone.

Cons

I cannot think of any cons. With any product you have to weigh the pros and cons of cost(if you want a staffed option) and implementation. Given the importance of potential new clients and existing clients needed to get information quick I think this is a no brainer.

Response from Smith.ai

Thanks for the positive review, Josh! We're thrilled you're having such a good experience with our Chatbot. We can also help set up the widget and build out a Q&A and Playbook for Chatbot too!

Best, Smith.ai Team

Let us know if we can help with that or anythi

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,9/10
Based on 22 user ratings
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Smith.ai Chat Pricing

Smith.ai Chat Pricing

Starting from
US$140,00/month
Free Trial
Subscription
Value for money

Starter: $140 per month for 20 chats, $7 per additional chat.
Basic: $300 per month for 50 chats, $6 per additional chat.
Pro: $600 per month for 120 chats, $5 per additional chat.

PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!

Starter: $140 per month for 20 chats, $7 per additional chat.
Basic: $300 per month for 50 chats, $6 per additional chat.
Pro: $600 per month for 120 chats, $5 per additional chat.

PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!

Value for Money
4,9/5
Based on 22 user ratings
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Smith.ai Chat Features

Smith.ai Chat Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,9/5
Based on 22 user ratings
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Categories

Additional information for Smith.ai Chat

Additional information for Smith.ai Chat

Key features of Smith.ai Chat

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Predictive Analytics
  • Sentiment Analysis
  • Third Party Integration

Benefits

- AI Chatbot software screens leads, collects information and answers questions as you ask
- Live Chat is available to support your new and existing customers 24/7
- Custom Q&A knowledge base and playbooks for lead-screening, custom to your business needs
- Chat transcripts sent to your email and CRM
- Excellent real-time English-Spanish translation
- Appointment and callback scheduling with calendar integration
- Lead qualification and intake with CRM integration
- AI-backed for instant response, real-time Spanish-English translation and more
- Payment collection with billing software integration
- Includes Facebook and SMS
- Chat To Call for the best client experience
- Conflict Checker for attorneys
- Text & Email Follow-up

Smith.ai Chat FAQs

Smith.ai Chat FAQs

Below are some frequently asked questions for Smith.ai Chat.

Q. What type of pricing plans does Smith.ai Chat offer?

Smith.ai Chat offers the following pricing plans:

Starting from: US$140,00/month

Pricing model: Subscription

Free Trial: Available

Starter: $140 per month for 20 chats, $7 per additional chat. Basic: $300 per month for 50 chats, $6 per additional chat. Pro: $600 per month for 120 chats, $5 per additional chat. PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!

Q. What are the main features of Smith.ai Chat?

Smith.ai Chat offers the following features:

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Predictive Analytics
  • Sentiment Analysis
  • Third Party Integration

Q. Who are the typical users of Smith.ai Chat?

Smith.ai Chat has the following typical customers:

Small Business, Freelancers, Mid Size Business

Q. What languages does Smith.ai Chat support?

Smith.ai Chat supports the following languages:

English, Spanish

Q. What type of pricing plans does Smith.ai Chat offer?

Smith.ai Chat has the following pricing plans:

Subscription

Q. Does Smith.ai Chat support mobile devices?

We do not have any information about what devices Smith.ai Chat supports

Q. What other apps does Smith.ai Chat integrate with?

Smith.ai Chat integrates with the following applications:

Acuity Scheduling, Appointy, Calendly, Capsule, Clio, HubSpot CRM, PracticePanther, Setmore, Slack, Zapier

Q. What level of support does Smith.ai Chat offer?

Smith.ai Chat offers the following support options:

Phone Support, Online Support, Knowledge Base