Smith.ai

Smith.ai Live Chat & AI Chatbot is the superior 24/7 service

About Smith.ai

Smith.ai Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our Live Chat agents answer questions, screen leads & schedule appointments. Custom AI chatbot software blocks spam, translates English-Spanish in real time, integrate with your CRM, send you instant transcripts and more. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Smith.ai Live Chat is the most effective & affordable way to capture leads & grow your business!

Pricing starting from:

US$140,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Smith.ai

- AI Chatbot software screens leads, collects information and answers questions as you ask
- Live Chat is available to support your new and existing customers 24/7
- Custom Q&A knowledge base and playbooks for lead-screening, custom to your business needs
- Chat transcripts sent to your email and CRM
- Excellent real-time English-Spanish translation
- Appointment and callback scheduling with calendar integration
- Lead qualification and intake with CRM integration
- AI-backed for instant response, real-time Spanish-English translation and more
- Payment collection with billing software integration
- Includes Facebook and SMS
- Chat To Call for the best client experience
- Conflict Checker for attorneys
- Text & Email Follow-up

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English, Spanish

Pricing starting from:

US$140,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

Smith.ai live chat agents capture, screen and schedule appointments with new leads. Agents can also get fast answers and assistance to current clients.
Chats between Spanish-speaking website visitors and English-speaking agents are automatically translated.
Customizable, mobile-responsive fully staffed chat widgets work on any website hosting platform.
Smith.ai Live Chat is is available with live staff and backed by powerful AI chat technology. Plans start at just $140/month, with no setup or cancellation fees, and no annual commitment or contracts.
With lead screening, scheduling, payments, and robust CRM integrations built in, Smith.ai Chat is the most flexible, powerful, and affordable option for businesses of all sizes.
Compare our features and services to other chat providers.
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Smith.ai video
Smith.ai screenshot: Smith.ai live chat agents capture, screen and schedule appointments with new leads. Agents can also get fast answers and assistance to current clients. Smith.ai screenshot: Chats between Spanish-speaking website visitors and English-speaking agents are automatically translated. Smith.ai screenshot: Customizable, mobile-responsive fully staffed chat widgets work on any website hosting platform. Smith.ai screenshot: Smith.ai Live Chat is is available with live staff and backed by powerful AI chat technology. Plans start at just $140/month, with no setup or cancellation fees, and no annual commitment or contracts. Smith.ai screenshot: With lead screening, scheduling, payments, and robust CRM integrations built in, Smith.ai Chat is the most flexible, powerful, and affordable option for businesses of all sizes. Smith.ai screenshot: Compare our features and services to other chat providers.

Features

Total features of Smith.ai: 66

  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Responders
  • Automated Responses
  • CRM
  • Callback Scheduling
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Contact Database
  • Contextual Guidance
  • Customizable Branding
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • File Sharing
  • For Developers
  • For Sales Teams/Organizations
  • For eCommerce
  • Human Handover
  • Intent Recognition
  • Knowledge Base Management
  • Lead Capture
  • Lead Database Integration
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Message Personalization
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting/Analytics
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Source Tracking
  • Summary Reports
  • Support Ticket Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Website Integration
  • Widgets
  • eCommerce Management

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Reviews

Overall rating

5 /5
(24)
Value for Money
4,9/5
Features
4,9/5
Ease of Use
5/5
Customer Support
5/5

Already have Smith.ai?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 24
Kyle P.
Overall rating
  • Industry: Legal Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great support and easy setup

Reviewed on 2020/05/11

Pros

Setup was incredibly easy and the support to help do so was top notch.

Cons

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Response from Smith.ai

Thanks for the review, Kyle! We're happy to hear your setup with us was easy!

Jerry Z.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smith.ai Website Chat- Highly Recommended

Reviewed on 2020/01/13

In our tech service business, people are looking for help at any time of the day or night and want...

In our tech service business, people are looking for help at any time of the day or night and want immediate answers. Using website chat is like having someone on staff 24/7 . We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response.

When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial. We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

Pros

Before we started using website chat, we were consuming valuable personnel resources by responding to inquiries that were not applicable to our business or not in the area of our expertise. Using website chat frees our staff by automatically handling the client inquiry and gathering necessary information if a callback is required.

Cons

No negatives. The experience has been extremely positive.

Response from Smith.ai

Thanks for the positive review of our live chat, Jerry! Now that we are 24/5 we're here to capture any inquiries that come in, day or night, and Chatbot can help pick up the rest.

We're also glad you appreciate the free 10 chat trial! Let us know if we can help with anything else.

Best,
Smith.ai Team

Sara G.
Overall rating
  • Industry: Computer Networking
  • Company size: 2-10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Serve your clients ASAP

Reviewed on 2021/04/01

I started with Smith 3 years ago after hearing the developer speaking on a podcast. I really needed...

I started with Smith 3 years ago after hearing the developer speaking on a podcast. I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option. I sighed up with them and never looked back. They even make outgoing calls and can help me with other tasks besides handing incoming communications.

Pros

I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them. It is vital to communicate with incoming contacts. Smith is great. They have awesome customer service and always make clients feel welcomed and valued.

Cons

The free version does not work well. The receptionist answered chat is the service that really works.

Response from Smith.ai

Thank you for your review, Sara! We're happy to be responding to your new leads that find your business on Google!

Rj N.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding Option for CX Help

Reviewed on 2021/02/17

The team has been helpful, responsive, and has helped with everything along the way.

The team has been helpful, responsive, and has helped with everything along the way.

Pros

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.

Cons

It took some time to set up the Q&A portion initially, but it was well worth it.

Response from Smith.ai

Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads!

Josh Y.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Chatbot for website

Reviewed on 2020/01/15

The chatbot makes it easy for clients to get information without calling. It makes it faster for...

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

Pros

The chatbot is easy to configure and works well. I use it on my websites for new clients to get information about what we do. It also allows existing clients to reach out if they need to schedule an appointment. The ability to also have the chatbot staffed is very nice so that prospective clients can receive the excellent customer service from Smith.AI that they would get if they called in via phone.

Cons

I cannot think of any cons. With any product you have to weigh the pros and cons of cost(if you want a staffed option) and implementation. Given the importance of potential new clients and existing clients needed to get information quick I think this is a no brainer.

Response from Smith.ai

Thanks for the positive review, Josh! We're thrilled you're having such a good experience with our Chatbot. We can also help set up the widget and build out a Q&A and Playbook for Chatbot too!

Best, Smith.ai Team

Let us know if we can help with that or anythi

Showing 5 reviews of 24 Read all reviews

Smith.ai FAQs

Below are some frequently asked questions for Smith.ai.

Smith.ai offers the following pricing plans:

  • Starting from: US$140,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Not Available

Starter: $140 per month for 20 chats, $7 per additional chat. Basic: $300 per month for 50 chats, $6 per additional chat. Pro: $600 per month for 120 chats, $5 per additional chat. PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!

We do not have any information about Smith.ai features

Smith.ai has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Smith.ai supports the following languages:

English, Spanish

Smith.ai supports the following devices:

Smith.ai integrates with the following applications:

Acuity Scheduling, Appointy, Apptoto, Calendly, Capsule, Clio, Headnote, HubSpot CRM, Lawcus, Lexicata, Microsoft Teams, PracticePanther Legal Software, Salesforce Sales Cloud, ScheduleOnce, Schedulista, SetMore, Slack, Square Appointments, YouCanBook.me, Zapier

Smith.ai offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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