Smith.ai

About Smith.ai
Smith.ai Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our Live Chat agents answer questions, screen leads & schedule appointments. Custom AI chatbot software blocks spam, translates English-Spanish in real time, integrate with your CRM, send you instant transcripts and more. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Smith.ai Live Chat is the most effective & affordable way to capture leads & grow your business!
Key benefits of Smith.ai
- AI Chatbot software screens leads, collects information and answers questions as you ask
- Live Chat is available to support your new and existing customers 24/7
- Custom Q&A knowledge base and playbooks for lead-screening, custom to your business needs
- Chat transcripts sent to your email and CRM
- Excellent real-time English-Spanish translation
- Appointment and callback scheduling with calendar integration
- Lead qualification and intake with CRM integration
- AI-backed for instant response, real-time Spanish-English translation and more
- Payment collection with billing software integration
- Includes Facebook and SMS
- Chat To Call for the best client experience
- Conflict Checker for attorneys
- Text & Email Follow-up
Images






Not sure about Smith.ai?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Tidio

zistemo

Drift

Housecall Pro

Reviews
Already have Smith.ai?
Software buyers need your help! Product reviews help the rest of us make great decisions.

- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great support and easy setup
Reviewed on 2020/05/11
Pros
Setup was incredibly easy and the support to help do so was top notch.
Cons
There's no way to have local staff ran the chat box, only remote receptionists and bots.
Response from Smith.ai
Thanks for the review, Kyle! We're happy to hear your setup with us was easy!
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
I prefer a consistent person to answer the phone
Reviewed on 2022/04/25
I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my...
I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office.
Pros
I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.
Cons
I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.
Alternatives Considered
Ruby ReceptionistsReasons for Switching to Smith.ai
I’m in a Facebook group for lawyers who work remotely and Smith Ai had better reviews by the attorneys in that groupResponse from Smith.ai
Thank you for your review, Juanita! We're happy to handle calls from your leads and clients for your business!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid Smith.Ai
Reviewed on 2023/10/02
Pros
I cant think of any positive experience. We used them as a last resort because the service was so terrible.
Cons
Dealing with administration was impossible to get anything. You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card. I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC. Should be an easy win on my part since I have emails going back to the cancel date.
Alternatives Considered
Housecall Pro- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding Option for CX Help
Reviewed on 2021/02/17
The team has been helpful, responsive, and has helped with everything along the way.
The team has been helpful, responsive, and has helped with everything along the way.
Pros
Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.
Cons
It took some time to set up the Q&A portion initially, but it was well worth it.
Response from Smith.ai
Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads!
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smith Ai for Law Firm
Reviewed on 2023/02/11
Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks...
Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls.
Pros
Being able to use phone reps to accurately receive message on our behalf.
Cons
Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients.
Response from Smith.ai
Thank you for your review, Ramon! We're happy to be handling conversations with clients for your business!
Smith.ai FAQs
Below are some frequently asked questions for Smith.ai.Q. What type of pricing plans does Smith.ai offer?
Smith.ai offers the following pricing plans:
- Starting from: US$140.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
A La Carte Live Staffed Chat: $10 per live staffed chat, pay as you go Starter: $140 per month for 20 chats, $7 per additional chat. Basic: $300 per month for 50 chats, $6 per additional chat. Pro: $600 per month for 120 chats, $5 per additional chat. 1st CRM integration is free for all live chat service plans (Starter level and above) PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!
Q. Who are the typical users of Smith.ai?
Smith.ai has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Smith.ai support?
Smith.ai supports the following languages:
English, Spanish
Q. Does Smith.ai support mobile devices?
Smith.ai supports the following devices:
Q. What other apps does Smith.ai integrate with?
Smith.ai integrates with the following applications:
Acuity Scheduling, Agile CRM, AppointmentCore, Appointy, Apptoto, Calendly, Capsule, Clio, Confido Legal, CosmoLex, Daylite for Mac, Dialpad, Dubsado, Emma.ai, Filevine, FluentStream, Frontier, GoDaddy Website Builder, GoTo Connect, Google Analytics 360, Google Voice, Grasshopper, Headnote, Housecall Pro, HubSpot CRM, LawConnect, LawPay, Lawcus, Lawmatics, Lead Docket, Microsoft Teams, Nextiva, OnceHub, Ooma Office, PayPal, Phone.com, Pipedrive, PracticePanther Legal Software, RingCentral Contact Center, Rocket Matter, Salesforce Sales Cloud, Schedulista, Setmore, Shopify, SimplyMeet.me, Slack, Square Appointments, Square for Retail, Squarespace, Wealthbox, Webflow, Weebly, WhatConverts, Wix, WordPress, YouCanBook.me, Zapier, noCRM.io
Q. What level of support does Smith.ai offer?
Smith.ai offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Smith.ai.
- Customer Service Software
- Lead Generation Software
- Lead Management Software
- Predictive Lead Scoring Software
- Lead Capture Software
- Artificial Intelligence (AI) Software
- Conversational AI Platforms
- Live Chat Software
- Customer Communications Management Software
- Conversational Marketing Platforms
- Chatbot Software