CityReporter

A Complete Digital Inspection, Safety and Maintenance System

About CityReporter

CityReporter is a cloud-based inspection management solution, which helps municipal corporations and local governments manage risk and evaluate asset performance. The modular solution offers features including inspection tracking, safety program planning, budgeting, record-keeping, time-sheets and project management.

The application allows construction supervisors to create permits and record building code violations. Controllers can use it to detect incomplete inspections and generate reports in real-time. CityReporter includes a work order module which lets managers build task forms, track work hours, and assign jobs to workers. Crew members can use the solution to schedule field maintenance plans, conduct G-max tests and receive automated email reminders of pending issues.

CityReporter integrates with third-party enterprise resource planning (ERP) platforms such as Vadim and Diamond. Risk managers can use the solution to view location-specific data, build inspection checklists and record documents with photographic proof. The solution lets fire inspectors detect high-risk properties, track building compliance statuses through a color-coded summary list, and capture digital signatures on inspection forms.

Pricing starting from:

US$2 050,00/year

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to CityReporter

Key benefits of CityReporter

Web based plus mobile system
Easily customised by the user
Secure digital records with comprehensive reporting
Extensive inspection form inventory provided
Annual fee includes unlimited live support and online training

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$2 050,00/year

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to CityReporter

Images

CityReporter Software - CityReporter permit creation screenshot
CityReporter Software - CityReporter building code inspections screenshot
CityReporter Software - CityReporter reporting screenshot
CityReporter Software - CityReporter risk management screenshot
CityReporter Software - CityReporter issue tracking screenshot
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CityReporter video
CityReporter Software - CityReporter permit creation screenshot
CityReporter Software - CityReporter building code inspections screenshot
CityReporter Software - CityReporter reporting screenshot
CityReporter Software - CityReporter risk management screenshot
CityReporter Software - CityReporter issue tracking screenshot

Features

Total features of CityReporter: 46

  • Appointment Management
  • Audit Management
  • Automated Routing
  • Barcode / Ticket Scanning
  • Building Permits
  • Code Enforcement
  • Code Maintenance
  • Compliance Management
  • Customizable Fields
  • Customizable Forms
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Employee Management
  • Equipment Maintenance
  • Equipment Tracking
  • Expiry Notifications
  • Facility Management
  • Failed Inspection Tracking
  • Fee Management
  • Fixed Asset Management
  • For Government
  • Forms Management
  • Image Capture
  • Incident Response Checklists
  • Inspection Management
  • Job Management
  • Mobile Access
  • Mobile Alerts
  • Permit Issuance
  • Photo Management
  • Preventive Maintenance
  • Project Management
  • Projections
  • Records Management
  • Recurring Appointments
  • Report Templates
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Request Management
  • Task Management
  • Violation Tracking
  • Weed Abatement Control
  • Work Order Creation
  • Work Order Management

Alternatives

BigChange

4,6
#1 Alternative to CityReporter
BigChange is the complete Job Management Platform, helping building maintenance, construction, environmental and other...

UpKeep

4,6
#2 Alternative to CityReporter
UpKeep is a mobile computerized maintenance management software (CMMS) which allows users to manage their team, assign...

GovPilot

4,6
#3 Alternative to CityReporter
GovPilot is an e-government management solution designed to help government organizations streamline and manage their...

MaintainX

4,7
#4 Alternative to CityReporter
MaintainX is the world-leading mobile-first workflow management platform for industrial and frontline workers. We are a...

Reviews

Overall rating

4,2 /5
(12)
Value for Money
0/5
Features
4/5
Ease of Use
4,5/5
Customer Support
4,8/5

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Showing 5 reviews of 12
Rod L.
Overall rating
  • Industry: Government Administration
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Follow Up Review after 6 years of Use

Reviewed on 2022/02/22

Instant receipt of inspection reports by builders and owners is welcome by permit holders.
Easy...

Instant receipt of inspection reports by builders and owners is welcome by permit holders.
Easy tracking of failed inspections.

Pros

We use CityReporter only for inspection scheduling and inspection tracking. Noratek welcomes ideas and suggestions. At times, ideas are implemented immediately. Other ideas go into their future development basket and I have found often those ideas get added in future updates.
Noratek simply provides the best support of any software that I have ever used. Most support requests are acknowledged within a couple of hours (standard working hours) with answers offered at the time or quickly thereafter.
Unfortunately, we are required to use the corporate ERP solution, iCity. We use the iCity Building Permits module to track permit application and billing processes and CityReporter is used to track the inspections once the permit is issued. Lots of problems with iCity, nothing but praise for CityReporter. I wish I could abandon iCity and focus solely on CityReporter for all things permits.

Cons

The only improvement idea that I have suggested but has not been implemented is the need to define inspection checklists by permit type and not only by inspection. For example, a framing inspection for a new house permit is very different and more complex than framing for a deck permit. This requires two framing checklists to pair with the respective permit types. But this is a minor con that should not dissuade a decision to go with CityReporter.

Bill S.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Very Useful Application

Reviewed on 2014/09/18

This application has allowed our city to compose checklists and maintain records for the safety...

This application has allowed our city to compose checklists and maintain records for the safety inspections of playground equipment in our parks. The checklists are easy to use and include pre-prepared general documents, which are customizable to suit our needs. The documents are easy to read and manipulate as needed, and the application works easily from both the office, as well as in the field with handheld devices. The product is reasonably priced and the customer support is excellent. We have been using the product for several years now, and we are very satisfied!

Paul P.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

reporter

Reviewed on 2014/09/20

It seems to be a good idea but the setup that is done for my application does not work for me

It seems to be a good idea but the setup that is done for my application does not work for me

Albert E.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great Park Inspection Software

Reviewed on 2014/09/22

If your tired of filling out papers while performing park inspections, then this is the program for...

If your tired of filling out papers while performing park inspections, then this is the program for you. It's much easier (and a time saver) to complete your inspections with the phone app. The questions can be customized to fit your particular need and you can attach photos if needed. The learning curve is very easy with A! customer support. Make sure you upload data only when connected to a WIFI . The program works well on my small smart phone screen but a larger screen or tablet would cut down on scrolling. I've used the program for over a year and love it.

Patrick W.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Time Saver for Park Inspections

Reviewed on 2014/09/18

Before City Reporter, staff was doing paper inspections that sometime got lost, or not done on a...

Before City Reporter, staff was doing paper inspections that sometime got lost, or not done on a timely basis. Staff is able to use a tablet or their smart phone to do the inspections. With City Reporter, Management has been able to track the inspections, create punch list and verfiy completion of repairs and schedule maintenance as needed.

The Operations Manager receives a weekly fault report to generate work orders.

Besure to take the time during set up on the back side to make sure you have included all the different assests that you wanting to track.

Showing 5 reviews of 12 Read all reviews

CityReporter FAQs

Below are some frequently asked questions for CityReporter.

CityReporter offers the following pricing plans:

  • Starting from: US$2 050,00/year
  • Pricing model: Subscription
  • Free Trial: Available

Contact Noratek Solutions for pricing details - 1-866-264-2236

CityReporter has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

CityReporter supports the following languages:

English

CityReporter supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations CityReporter has

CityReporter offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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