CityReporter

A Complete Digital Inspection, Safety and Maintenance System

About CityReporter

CityReporter is a cloud-based inspection management solution, which helps municipal corporations and local governments manage risk and evaluate asset performance. The modular solution offers features including inspection tracking, safety program planning, budgeting, record-keeping, time-sheets and project management.

The application allows construction supervisors to create permits and record building code violations. Controllers can use it to detect incomplete inspections and generate reports in real-time. CityReporter includes a work order module which lets managers build task forms, track work hours, and assign jobs to workers. Crew members can use the solution to schedule field maintenance plans, conduct G-max tests and receive automated email reminders of pending issues.

CityReporter integrates with third-party enterprise resource planning (ERP) platforms such as Vadim and Diamond. Risk managers can use the solution to view location-specific data, build inspection checklists and record documents with photographic proof. The solution lets fire inspectors detect high-risk properties, track building compliance statuses through a color-coded summary list, and capture digital signatures on inspection forms.


Key benefits of CityReporter

Web based plus mobile system
Easily customised by the user
Secure digital records with comprehensive reporting
Extensive inspection form inventory provided
Annual fee includes unlimited live support and online training


Images

CityReporter Software - Asset Tracking and Management
CityReporter Software - Inspection Management
CityReporter Software - Work Order Management
CityReporter Software - Ice Surfacing for Ice Taps
CityReporter Software - Permitting Management
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CityReporter video
CityReporter Software - Asset Tracking and Management
CityReporter Software - Inspection Management
CityReporter Software - Work Order Management
CityReporter Software - Ice Surfacing for Ice Taps
CityReporter Software - Permitting Management

Not sure about CityReporter? Compare with a popular alternative

CityReporter

4,4 (17)
VS.
Highly reviewed

Starting Price

No pricing found
US$45,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

89
185

Integrations

No integrations found
24

Ease of Use

4,4 (17)
4,6 (1 328)

Value for Money

4,7 (17)
4,6 (1 328)

Customer Service

4,9 (17)
4,7 (1 328)
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Reviews

Overall rating

4,4 /5
(17)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,4/5
Customer Support
4,9/5

Already have CityReporter?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 17
Glenn
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Inspection Software that's affordable and accurate

Reviewed on 2023/06/23

Customer service always available quick to respond and the software works great

Customer service always available quick to respond and the software works great

Pros

The willingness of the City Reporter to listen and add what is needed to meet our specific needs

Cons

A way to merge tax accessors q-public information into database

Alternatives Considered

iCloud

Reasons for Switching to CityReporter

Price, Flexibility to our needs user friendly

Response from Noratek Solutions

Hello Glenn,

Thank you for your review and support. We're happy to have you as our client over these years. We enjoy hearing about your success with the software and how it's made your permitting process and communications more efficient.

Thanks for taking the time to write this review, Cheers!

Rod
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Follow Up Review after 6 years of Use

Reviewed on 2022/02/22

Instant receipt of inspection reports by builders and owners is welcome by permit holders.
Easy...

Instant receipt of inspection reports by builders and owners is welcome by permit holders.
Easy tracking of failed inspections.

Pros

We use CityReporter only for inspection scheduling and inspection tracking. Noratek welcomes ideas and suggestions. At times, ideas are implemented immediately. Other ideas go into their future development basket and I have found often those ideas get added in future updates.
Noratek simply provides the best support of any software that I have ever used. Most support requests are acknowledged within a couple of hours (standard working hours) with answers offered at the time or quickly thereafter.
Unfortunately, we are required to use the corporate ERP solution, iCity. We use the iCity Building Permits module to track permit application and billing processes and CityReporter is used to track the inspections once the permit is issued. Lots of problems with iCity, nothing but praise for CityReporter. I wish I could abandon iCity and focus solely on CityReporter for all things permits.

Cons

The only improvement idea that I have suggested but has not been implemented is the need to define inspection checklists by permit type and not only by inspection. For example, a framing inspection for a new house permit is very different and more complex than framing for a deck permit. This requires two framing checklists to pair with the respective permit types. But this is a minor con that should not dissuade a decision to go with CityReporter.

Paul
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

reporter

Reviewed on 2014/09/20

It seems to be a good idea but the setup that is done for my application does not work for me

It seems to be a good idea but the setup that is done for my application does not work for me

Patrick
Overall rating
  • Industry: Management Consulting
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product and Support

Reviewed on 2023/05/09

Being able to track staff real time on their inspections and turning around faults for repair or...

Being able to track staff real time on their inspections and turning around faults for repair or maintenance was important.

Pros

“We were facing a significant challenge with managing all of the different types of inspections required in our parks, playgrounds and trails. This was having a negative effect on our operations by not getting enough inspections done which resulted in problems not being resolved in a timely manner.When we discovered City Reporter, the staff were very knowledgeable and immediately helpful with our situation. We saw significant improvements right away and, after three years as a customer, we have seen continuous improvements in our overall workflow efficiency.”

Cons

I know you can assign areas to certain staff members, I just was never able to figure it out correctly.

Response from Noratek Solutions

Hi Patrick,

Thank you for your positive feedback, it means a lot! We're glad to have you as our customer and to see that you're enjoying CityReporter for your park operations.

It makes us incredibly happy to know that we were able to help you improve your efficiency and workflow.

Your Account Executive will be happy to help you with assigning your areas and has been notified to reach out to you.

Thanks for taking the time to write this review, Cheers!

Bill
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Cost Effective Digital Inspection Platform

Reviewed on 2023/06/19

Top shelf customer service and support as Noratek staff get back to us right away.

Top shelf customer service and support as Noratek staff get back to us right away.

Pros

City Reporter is cost effective compared to other digital inspection platforms. The transition from physical inspection forms, filing etc. to the digital format saves un-needed steps and paper with every report. Contractors receive inspection reports right away via email which helps keep all reports organized.

Cons

An easier, more streamlined way of setting up the customer portal would save staff time.

Response from Noratek Solutions

Hi Bill,

Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your inspections. It makes us incredibly happy to know that we were able to help you improve your workflow and communication.

Your Account Executive will be happy to help you with setting up your customer portal to be more efficient for your staff.

Thanks for taking the time to write this review, Cheers!

Showing 5 reviews of 17 Read all reviews

CityReporter FAQs

Below are some frequently asked questions for CityReporter.

CityReporter offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Noratek Solutions for pricing details - 1-866-264-2236

CityReporter has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

CityReporter supports the following languages:

English

CityReporter supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations CityReporter has

CityReporter offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for CityReporter.