CityReporter

A Complete Digital Inspection, Safety and Maintenance System

About CityReporter

CityReporter is a cloud-based inspection management solution, which helps municipal corporations and local governments manage risk and evaluate asset performance. The modular solution offers features including inspection tracking, safety program planning, budgeting, record-keeping, time-sheets and project management.

The application allows construction supervisors to create permits and record building code violations. Controllers can use it to detect incomplete inspections and generate reports in real-time. CityReporter includes a work order module which lets managers build task forms, track work hours, and assign jobs to workers. Crew members can use the solution to schedule field maintenance plans, conduct G-max tests and receive automated email reminders of pending issues.

CityReporter integrates with third-party enterprise resource planning (ERP) platforms such as Vadim and Diamond. Risk managers can use the solution to view location-specific data, build inspection checklists and record documents with photographic proof. The solution lets fire inspectors detect high-risk properties, track building compliance statuses through a color-coded summary list, and capture digital signatures on inspection forms.

Pricing starting from:

US$2 050,00/year

  • Free Trial
  • Subscription

Key benefits of CityReporter

Web based plus mobile system
Easily customised by the user
Secure digital records with comprehensive reporting
Extensive inspection form inventory provided
Annual fee includes unlimited live support and online training

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$2 050,00/year

  • Free Trial
  • Subscription

Images

CityReporter permit creation screenshot
CityReporter building code inspections screenshot
CityReporter reporting screenshot
CityReporter risk management screenshot
CityReporter issue tracking screenshot
View 6 more
CityReporter video
CityReporter screenshot: CityReporter permit creation screenshot CityReporter screenshot: CityReporter building code inspections screenshot CityReporter screenshot: CityReporter reporting screenshot CityReporter screenshot: CityReporter risk management screenshot CityReporter screenshot: CityReporter issue tracking screenshot

Features

Total features of CityReporter: 47

  • Appointment Management
  • Audit Management
  • Automated Routing
  • Barcode / Ticket Scanning
  • Building Permits
  • Code Enforcement
  • Code Maintenance
  • Compliance Management
  • Customizable Fields
  • Customizable Forms
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Employee Management
  • Equipment Maintenance
  • Equipment Tracking
  • Expiry Notifications
  • Facility Management
  • Failed Inspection Tracking
  • Fee Management
  • Fixed Asset Management
  • Forms Management
  • Image Capture
  • Incident Response Checklists
  • Inspection Management
  • Job Management
  • Mobile Access
  • Mobile Alerts
  • Permit Issuance
  • Photo Management
  • Preventive Maintenance
  • Project Management
  • Project Time Tracking
  • Projections
  • Quality Assurance
  • Quality Control
  • Records Management
  • Recurring Appointments
  • Report Templates
  • Scheduling
  • Search/Filter
  • Service Request Management
  • Task Management
  • Violation Tracking
  • Weed Abatement Control
  • Work Order Creation
  • Work Order Management

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Reviews

Overall rating

4,1 /5
(12)
Value for Money
4/5
Features
3/5
Ease of Use
4,4/5
Customer Support
4,8/5

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Showing 5 reviews of 12
Albert E.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great Park Inspection Software

Reviewed on 2014/09/22

If your tired of filling out papers while performing park inspections, then this is the program for...

If your tired of filling out papers while performing park inspections, then this is the program for you. It's much easier (and a time saver) to complete your inspections with the phone app. The questions can be customized to fit your particular need and you can attach photos if needed. The learning curve is very easy with A! customer support. Make sure you upload data only when connected to a WIFI . The program works well on my small smart phone screen but a larger screen or tablet would cut down on scrolling. I've used the program for over a year and love it.

Rod L.
Overall rating
  • Industry: Government Administration
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to Use and Great Support

Reviewed on 2016/08/15

Overall, a pretty good experience. Some difficulty understanding how best to set it up without...

Overall, a pretty good experience. Some difficulty understanding how best to set it up without Hot-to manuals but my past experience in mobile inspection solutions and electronic permit tracking solutions made the transition a bit easier. The number of cons outweighs the number of pros below but certainly does not reflect how much we find this app helpful to inspection staff.

Pros

Security of the data that is saved.
Your support is quick and responsive.

Cons

1. in desktop, it is not very easy to navigate from inspections to permit management. We find that managing contact emails from within inspection screen is not possible.
2. Inspector's name is not sent from CR to iCity's inspection.
3. A hard copy is saved to iCity but it is buried deep so that user needs to navigate through several windows to find the report.
4. No way to generate a summary list of today's scheduled inspections.
5. On the desktop, "enter" on keyboard should trigger "Find".
6. Need to be able to default questions to a permit type, not to he generic inspection type. I'll use Final Inspection for example' a house permit and a pool enclosure permit will each have a Final inspection. But the checklist questions are completely different and unrelated. As such, I need two different Final inspections each with different checklists. But they both point to the same iCity inspection called final. If CityReporter had the ability to define the list of questions applicable to it from the permit type level, then there would only need to have one Final inspection type instead of one for House Final and one for Pool Final. (and Deck Final, Barn Final, Shed Final, Plumbing Final, etc.) Examples of other inspections that have similar names but completely different questions (all standard) are Framing (House, Deck), Footing (conventional, shallow, pier), etc. I'm not sure how I am going to be able to resolve this.

Paul P.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

reporter

Reviewed on 2014/09/20

It seems to be a good idea but the setup that is done for my application does not work for me

It seems to be a good idea but the setup that is done for my application does not work for me

Bill S.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Very Useful Application

Reviewed on 2014/09/18

This application has allowed our city to compose checklists and maintain records for the safety...

This application has allowed our city to compose checklists and maintain records for the safety inspections of playground equipment in our parks. The checklists are easy to use and include pre-prepared general documents, which are customizable to suit our needs. The documents are easy to read and manipulate as needed, and the application works easily from both the office, as well as in the field with handheld devices. The product is reasonably priced and the customer support is excellent. We have been using the product for several years now, and we are very satisfied!

Patrick W.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Time Saver for Park Inspections

Reviewed on 2014/09/18

Before City Reporter, staff was doing paper inspections that sometime got lost, or not done on a...

Before City Reporter, staff was doing paper inspections that sometime got lost, or not done on a timely basis. Staff is able to use a tablet or their smart phone to do the inspections. With City Reporter, Management has been able to track the inspections, create punch list and verfiy completion of repairs and schedule maintenance as needed.

The Operations Manager receives a weekly fault report to generate work orders.

Besure to take the time during set up on the back side to make sure you have included all the different assests that you wanting to track.

Showing 5 reviews of 12 Read all reviews

CityReporter FAQs

Below are some frequently asked questions for CityReporter.

CityReporter offers the following pricing plans:

  • Starting from: US$2 050,00/year
  • Pricing model: Subscription
  • Free Trial: Available

Contact Noratek Solutions for pricing details - 1-866-264-2236

We do not have any information about CityReporter features

CityReporter has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

CityReporter supports the following languages:

English

CityReporter supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations CityReporter has

CityReporter offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for CityReporter.