About AnyDesk

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation. Native iOS and Android mobile apps enable users to manage remote desktop operations on-the-go, via mobile and tablet devices.

AnyDesk works in a few simple steps. First, users launch AnyDesk on their devices, then enter the AnyDesk ID displayed on the remote side. Once the session is confirmed, users have secure access to the remote device. AnyDesk provides quick access to all apps, files and settings, and allows users to collaborate and communicate with their team on work documents, presentations, and more.

AnyDesk supports remote maintenance, enabling users to set-up printers or deploy new tools with one-click unattended access functionality. Encryption technology and access restrictions ensure devices are protected from any unauthorized access. Other AnyDesk features include built-in file transfer, a custom user interface, session recording, session reporting, and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

AnyDesk: View recent remote desk sessions
AnyDesk: Search and find settings
AnyDesk: Access remote desk by entering desk ID or alias
AnyDesk: Access the platform via mobile
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AnyDesk video
AnyDesk screenshot: AnyDesk: View recent remote desk sessions AnyDesk screenshot: AnyDesk: Search and find settings AnyDesk screenshot: AnyDesk: Access remote desk by entering desk ID or alias AnyDesk screenshot: AnyDesk: Access the platform via mobile

Features

Total features of AnyDesk: 18

  • API
  • Access Control
  • Alerts / Escalation
  • Contact Database
  • Contact Management
  • Contract Management
  • Customizable Branding
  • File Transfer
  • Knowledge Base Management
  • Print Management
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Self Service Portal
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Whiteboard

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Reviews

Overall rating

4,5 /5
(556)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,2/5

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Showing 5 reviews of 556
Luis daniel R.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great Free Alternative to Teamviewer

Reviewed on 2020/02/03

Really pleasant and a great alternative whenever the Teamviewer License we use at work is under use...

Really pleasant and a great alternative whenever the Teamviewer License we use at work is under use and we've been considering and slowly moving our clients to AnyDesk because paying Teamviewer is now an expensive subscrption when there's so much good alternatives.

Pros

It works exactly how'd you expect if you come from using Teamviewer or other remote desktop access applications. You can transfer files, keep bookmarks of your most accessed computers or just organize them. Anydesk has also improved with time, which now I find no use to keep paying for Teamviewer which has become really expensive as of late. Anydesk has a lot of the options you would need from Teamviewer and does them right and secure. Even better when the price is FREE.

Cons

It can be a little bit heavy on the CPU side when using it on older hardware. Keep that in mind. If the connection is really slow, it can lag a bit, but you can optimize the image to be quick and disable the sound, whereas in Teamviewer, the image will just freeze and you have to quit Teamviewer, the only issue with AnyDesk is just the CPU Usage. Also the Mac Version used to be buggy, haven't used it in a while, but Buggy as in all the text was white (not sure if it's on the latest OS X, have not used it in a while, been on Windows).

Verified Reviewer
Overall rating
  • Industry: Media Production
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Anydesk - You are in control

Reviewed on 2021/02/10

Daily I use Anydesk for remote work because I am in Home Office.

I also support clients with the...

Daily I use Anydesk for remote work because I am in Home Office.

I also support clients with the software and even computers from the company where I work.

I can access computers from anywhere at any time due to being multiplatform, operating via Windows, Linux and mobile.

Anydesk is indispensable in my day-to-day.

Pros

Anydesk is very easy to use software, allowing remote control of several computers at the same time.
Very light and safe, facilitating support for customers, being possible to use the desktop and mobile version.

Among the various features of the software, the following stand out:

- Possibility of simultaneous access to several computers;
- Secure access via authentication password;
- Multiplatforms, being possible to run on Windows or Linux and mobile computers.
- Minimum necessary accessible requirements;
- Screen capture to identify problems;
- File transference;

The program perfectly complies with its proposal to be a fast and secure application.

Cons

The only flawed point I notice is that the software allows remote control of the computer simultaneously by more than one application.

In my opinion, this is not very safe, as it would allow for badly designed hacker control.

For this possibility, there should be two-factor authentication to increase security, such as sending SMS or email.

This is the only downside of the software.

Don G.
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

The software your stuck with

Reviewed on 2020/10/12

I would not give them my money. They are the worst when it comes to customer service and...

I would not give them my money. They are the worst when it comes to customer service and cancellation. So in their contract if you don't give them 3 MONTHS notification before your renewal they tell you have to accept the term. Very devious since once we received a renewal notice we tried terminating our contract and they told us we still have to pay a year.

Pros

It works but not as good as TeamViewer. There are things that we needed that it wasn't as easy to use like file transfer which was much better on Team viewer.

Cons

The cancellation process has been frustrating

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Anydesk review by Technical Support Agent

Reviewed on 2020/12/03

I love using AnyDesk, it works really good, it is fast, user friendly and reliable and I can always...

I love using AnyDesk, it works really good, it is fast, user friendly and reliable and I can always deliver super support to my customers with the use of this software.

Pros

I like this Software because it is free and easy to use, also a lot of times it came really handy because it was easy to explain Customers how to install it and setup remote access to their PC. It is really fast and is very nice to have, especially when PC checkup is required during the night, for which we can setup password protected access so we can connect without the help from the Customer and without interrupting them and their work.

Cons

Recording option sometimes creates videos which are of bad quality, even though internet connection was stable and ping was good. Also, in case of longer recordings, they tend to break at some point, take a lot of hdd space and I am unable to scroll it. Finally, it would be nice to have option to save to some desired format too.

Rodrigo T.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great but still expensive

Reviewed on 2021/02/04

All software reliable for this purpose seems to live in unreality, they are too expensive. But you...

All software reliable for this purpose seems to live in unreality, they are too expensive. But you need them, as going to your customer is expensive and often inconvenient. Anydesk has a fast learning curve, our users and customers found it easy to use. It also lacks to be able to buy in local currency, without variations of the dollar. Apart from the cost, it works very well for us.

Pros

Less expensive than more equivalent competitors, easier to buy, stable, easy to use. Quite used by several providers.

Cons

Expensive, very expensive! An option to buy in local currency is missing. There could be a cheaper option with only remote access. Micro companies use only written chat + file exchange + remote access, the rest is perfumery or resources for large companies, which are more expensive.

Showing 5 reviews of 556 Read all reviews

AnyDesk FAQs

Below are some frequently asked questions for AnyDesk.

AnyDesk offers the following pricing plans:

  • Starting from: €8,49/month
  • Pricing model: Subscription
  • Free Trial: Available

Lite (For small businesses or freelancers. One session): €8.49/month billed annually Professional (For medium-sized businesses with volume needs. One or more sessions): €16.99/month billed annually Power (For organizations that need more concurrent sessions): €41.99/month billed annually

AnyDesk offers the following features:

  • Alerts / Escalation
  • Complaint Monitoring
  • Contract Management
  • Customizable Branding
  • Knowledge Base
  • Mobile Access
  • Remote Access
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

AnyDesk has the following typical customers:

Small Business, Mid Size Business

AnyDesk supports the following languages:

English

AnyDesk supports the following devices:

Android, iPhone, iPad

AnyDesk integrates with the following applications:

HaloITSM

AnyDesk offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for AnyDesk.