AVImark

Practice management solution for veterinarians

4,1 /5 (394 reviews) Write a Review!

AVImark Overview

What is AVImark?

AVImark by Covetrus is an on-premise practice management software designed to help veterinarians and vet hospitals automate and manage finance and administration tasks, such as appointment scheduling, invoicing, budgeting, medical records management, and more. The platform includes a built-in search engine, which allows users to retain accurate information and run customized and targeted marketing campaigns.

AVImark’s key features include management of inventory and prescriptions, payment processing, client communications, lab system integrations, and forward booking of appointments. The telemedicine functionality enables veterinarians to reach industry specialists and clients via video conference calls, chat, email, and more, even from remote locations. It also has an activity dashboard, which lets administrators streamline tasks such as pet boarding calendars, patient reminders, financial reports, and more.

AVImark offers integration with laboratory and inventory systems providers such as Antech, AXIS-Q, Hemagen, Scil, Heska, IDEXX, Abaxis, Cubex and Intelligent Inventory. The software offers marketing communication tools such as Rapport and Vetstreet Pro, which facilitate timely communication between representatives and patients through various channels, such as text messaging, phone calls, voice messages, postcard reminders and more.

AVImark Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Please contact Covetrus Software Services for pricing details.


AVImark Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

AVImark client information display
AVImark inventory management
AVImark security portal
AVImark practice analysis screenshot
AVImark video AVImark screenshot: AVImark client information display AVImark screenshot: AVImark inventory management AVImark screenshot: AVImark security portal AVImark screenshot: AVImark practice analysis screenshot

AVImark Reviews

AVImark Reviews

Overall rating
4,1
/
5
Excellent
141

Very good
180

Average
45

Poor
15

Terrible
13

Value for Money
4,1
Features
4
Ease of Use
4,1
Customer Support
4,2
81% recommended this app
Misty F.

AVImark Review

I realize by using Avimark we are able to keep track of each patient’s history, are able to make important notes and are able to see vital information quickly.


Juan V.

Best vet specific software I have used

Very easy to use, very easy to implement and teach. Great value for the money and good support.


Paul B.

Good but can improve

Overall experience is Love Hate. I appreciate the updates (though not automatic enough) but many of the CSRs need to communicate better or know "business" better. Overall grade would be B-/C+ but certain feature can get actually attain a solid A.


Rosemary P.

Avimark User 30+ Years

Overall I feel that Avimark is a great program. It's ease of use is good. Beginners can pick up the basics easily. There are a lot of things that the system can do that many are not aware of. The ease of integration from one program to Avimark was pretty seamless.


Anne S.

Easy to use

I have been using Avimark for 20 years and have never seriously considered changing to another software system. It give us easily readable medical records, easy client transactions and ability to email clients from their medical records.


Misty F.
Industry: Consumer Goods
Company size: 201-500 Employees

AVImark Review

Used Daily for 1+ year
Reviewed on 2018/12/17
Review Source: Capterra

I realize by using Avimark we are able to keep track of each patient’s history, are able to make important notes and are able to see vital information quickly.

Pros

I loved how you can put alerts, special notes etc for your coworkwes to see on customers that need that. Also, to print the vaccine history that is very convenient! I feel like the flow of the software is very easy to follow.

Cons

Merging accounts sometimes causes issues.

Response from Henry Schein Veterinary Solutions

Hi Misty, Thank you for your feedback! We appreciate you calling to light the flow of our AVImark software--it is something we work at to ensure it matches the flow of your practice and day. We're always here to help with issues that may arise and help find ways to make them easier. If you ever have additional questions, concerns, or would like more information on how we can help with training, let us know. Email us at [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Juan V.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Best vet specific software I have used

Used Daily for 2+ years
Reviewed on 2020/12/03
Review Source: Capterra

Very easy to use, very easy to implement and teach. Great value for the money and good support.

Pros

I love how responsive the developers are to suggestions for improvements. Support is awesome, and support hours are good - basically, they are there when we need them. Pricing is very fair and I like that we can install the software on multiple laptops without having to involve tech support.

Cons

There are a couple of little glitches that I wish we could work around. If there is a requisition that doesn't go through to the diagnostic lab we need to delete the charges and enter them again, there doesn't seem to be a way to "Resubmit"

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Paul B.
Industry: Veterinary
Company size: 2-10 Employees

Good but can improve

Used Daily for 2+ years
Reviewed on 2020/05/28
Review Source: Capterra

Overall experience is Love Hate. I appreciate the updates (though not automatic enough) but many of the CSRs need to communicate better or know "business" better. Overall grade would be B-/C+ but certain feature can get actually attain a solid A.

Pros

AVImark software has really thought about it all! So much is available amongst its many features. Integration with online pharmacies, credit card processing, credit providers (e.g., Care Credit et al) reminders, and some collection agencies (among just a few examples of many outside organization types) is excellent once correctly installed.

Cons

The software can certainly be improved. Start with design--forms from the 90s were good in the 90s but not today. There's nowhere to add additional notes with regard to client information, for example and pop up alerts show fine in one instance but not in others; no rhyme or reason. Verification from one screen to another isn't always thought through and getting features that easily exist in Cornerstone, for example, just aren't available in AVImark (or not without extras or add-ins). Reports might be built well for IT administrators but should be better for financial analyses. Searches are simply too complex for the technology that exists today, filtering should be possible within the system but it is sorely lacking (not many or none). Support, for the money is still too spastic where one great CSR at one time is missing the next time. Technology support (of the system vs of the many features) is great but it's not always immediately available and you have to have a "ticket" created. Good luck with that, because you're not always available when they're ready to return the call.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Rosemary P.
Industry: Veterinary
Company size: 11-50 Employees

Avimark User 30+ Years

Used Daily for 2+ years
Reviewed on 2020/11/17
Review Source: Capterra

Overall I feel that Avimark is a great program. It's ease of use is good. Beginners can pick up the basics easily. There are a lot of things that the system can do that many are not aware of. The ease of integration from one program to Avimark was pretty seamless.

Pros

Easily teachable. Easy integration. User friendly.

Cons

Not as easy to get "New" features added when suggested. I would like to see the online academy become part of the program as "basic" meaning I think that you would have way more practices wanting to have the system if this was available as a no charge portion of the system. Practices are constantly adding more staff, and the cost associated with the academy are not very cost effective for a practice to have year round. If this price was embedded in the purchase price and maybe just a minimal annual fee would be much easier for practices to want to continue this service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Anne S.
Industry: Veterinary
Company size: 2-10 Employees

Easy to use

Used Daily for 2+ years
Reviewed on 2020/12/04
Review Source: Capterra

I have been using Avimark for 20 years and have never seriously considered changing to another software system. It give us easily readable medical records, easy client transactions and ability to email clients from their medical records.

Pros

Very easy to set up and start using. Also grows easily with the business.
It allows the business to decide how in-depth they want to go with the use of the software. ie) medical records can include rule out and then predetermined treatment options or be used as a simple free form medical record.

Cons

Updating to new versions can cause network issues, especially difficulty printing until all printers are re-setup.
Support help can be hit or miss, but lately has been very good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
7,8/10
Based on 394 user ratings
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AVImark Pricing

AVImark Pricing

Starting from
N/A
Free Trial
Value for money

Please contact Covetrus Software Services for pricing details.

Please contact Covetrus Software Services for pricing details.

Value for Money
4,1/5
Based on 394 user ratings
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AVImark Features

AVImark Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4/5
Based on 394 user ratings
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Categories

Additional information for AVImark

Additional information for AVImark

Key features of AVImark

  • Billing & Invoicing
  • Inventory Management
  • Letter Generation
  • SOAP Notes
  • Whiteboard

AVImark FAQs

AVImark FAQs

Below are some frequently asked questions for AVImark.

Q. What type of pricing plans does AVImark offer?

AVImark offers the following pricing plans:

Free Trial: Not Available

Please contact Covetrus Software Services for pricing details.

Q. What are the main features of AVImark?

AVImark offers the following features:

  • Billing & Invoicing
  • Inventory Management
  • Letter Generation
  • SOAP Notes
  • Whiteboard

Q. Who are the typical users of AVImark?

AVImark has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does AVImark support?

AVImark supports the following languages:

English

Q. What type of pricing plans does AVImark offer?

We do not have any information about what AVImark pricing plans

Q. Does AVImark support mobile devices?

We do not have any information about what devices AVImark supports

Q. What other apps does AVImark integrate with?

We do not have any information about what integrations AVImark has

Q. What level of support does AVImark offer?

AVImark offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials