Psyche Systems

Pros

Easy to navigate. Fairly easy to build new tests. It has quite a bit of flexibility. I currently use Micropath for routine clinical microbiology, but I was able to build PCR panels for our molecular laboratory.
As microbiology changes, I am able to customize Micropath according to CLSI changes, organism nomenclature changes and I have been able to interface Micropath to accessory equipment without the help of middleware. In addition, Micropath is easily interfaced with traditional middleware to susceptibility instruments. The mapping is quite simple and their technical support is responsive.
I have been able to build custom reports that help with IQCP. The reports I use also allow me monitor the all aspects of the workflow in the lab. Audit trails are easy to review and they keep the accountable.
Antibiograms are easy to build. The antibiogram are customizable as well.

Cons

Occasionally Micropath is "slow". No one is able to identify why. Occasionally tech support is slow to get back to you. Our initial training on the system was minimal to say the least, as a result we more or less were self taught. Some customization is "free" other customizations can have a small but significant fee associated with them, you just never know.

Pros

This software is easy to use, customizable, reliable and has been consistent. I have been using this product for 10 years and have never had an issue that wasn't resolved immediately and to my satisfaction.

Cons

The only potential difficulty I may find down the road is that I am using a query that is no longer supported because a new product is available. I am continuing to use the old version because it still works and meets our needs at this time. I have no doubt that Psyche will provide support on the new platform if and when I need to use it.

Pros

Overall very user friendly. Once the product is setup correctly, it flows very well from finding history to faxing reports. Customer service was great with helping us figure out the initial fixes after our upgrade.

Cons

The only con I found was my prep work for the new upgrade didn't flow to the new system as I would of hoped. We are also finding some back doors in the system. For example, one user may not be allowed the privilege to add a physician, however while they are accessioning a case there is a tab to change the submitter through the entire system not just that case.

Pros

This software is user friendly. It was designed by people who understand the flow of work in a laboratory therefore, the system is intuitive. The range of customization allows for easy adjustments for your specific needs. When looking for a system I needed something for molecular use. This software allowed us to be able to use it for our molecular needs without having to build it from scratch. The developers look at the bugs in the system often and usually address them in future updates. Technical support is helpful and prompt in response times.

Cons

I do not currently have any cons with the system. Most of the issues that I encountered were resolved through updates.

Pros

The WindoPath software has great ease of use and the ability to customize the system to our organization's needs. Psyche systems has been excellent to work with on projects, from special customization and regular system updates.

Cons

In year's past it seemed the software was not robust enough for an organization as large as ours but in the last few years that has improved. There is functionality such as the QA program that could be improved to make it easier to keep CAP required statistics.