Psyche Systems

Pros

Functionality and automatic reporting at our disposal. Specimen tracking is a must and WindowPath delivers an excellent product for internal personnel to find and retrieve any specimen needed.

Cons

I would recommend this product to any anatomic or clinical lab company. Psyche is a great company to work with!

Pros

The sales team at Psyche is an absolute dream team - they were super responsive, communicative, and adapted to our many needs. The software has a surprising number of features and can be adapted by anyone (adapted very quickly if you have the slightest technical experience).

Cons

Some design aspects of the software work slower than we would like, especially relative to the speed that we've accomplished in the rest of our workflow.

Pros

Continued the same environment as previous versions

Cons

Became a much slower product as it grew larger
Cloud environment behind firewalls is very slow compared to direct server system
Aside from a few team members of support with vast knowledge about the product, the main go-to person for the majority of the upgrade was lacking in knowledge and competency

Pros

Easy to navigate. Fairly easy to build new tests. It has quite a bit of flexibility. I currently use Micropath for routine clinical microbiology, but I was able to build PCR panels for our molecular laboratory.
As microbiology changes, I am able to customize Micropath according to CLSI changes, organism nomenclature changes and I have been able to interface Micropath to accessory equipment without the help of middleware. In addition, Micropath is easily interfaced with traditional middleware to susceptibility instruments. The mapping is quite simple and their technical support is responsive.
I have been able to build custom reports that help with IQCP. The reports I use also allow me monitor the all aspects of the workflow in the lab. Audit trails are easy to review and they keep the accountable.
Antibiograms are easy to build. The antibiogram are customizable as well.

Cons

Occasionally Micropath is "slow". No one is able to identify why. Occasionally tech support is slow to get back to you. Our initial training on the system was minimal to say the least, as a result we more or less were self taught. Some customization is "free" other customizations can have a small but significant fee associated with them, you just never know.

Pros

This software is easy to use, customizable, reliable and has been consistent. I have been using this product for 10 years and have never had an issue that wasn't resolved immediately and to my satisfaction.

Cons

The only potential difficulty I may find down the road is that I am using a query that is no longer supported because a new product is available. I am continuing to use the old version because it still works and meets our needs at this time. I have no doubt that Psyche will provide support on the new platform if and when I need to use it.