Psyche Systems

Psyche Systems

Web-based laboratory information management

4.1/5 (27 reviews)

Psyche Systems Overview

Psyche Systems is a web-based laboratory information management solution, which assists hospitals and private clinical labs with reflex test scheduling, culture accessioning and record locking. Its key features include datasheet monitoring, quality assurance, synoptic reporting and patient management.

Lab managers can use the application to track specimen location, analyze patient history and initiate different testing workflows such as PCR, FISH, karyotyping, immunology and DNA sequencing. Psyche Systems comes with an image management feature, which helps technicians archive and upload digital images or documents to the corresponding cases. Additionally, the dashboard enables users to monitor multiple lab metrics such as quality measurement, turnaround time and client queries in real-time.

Psyche Systems includes an order entry module which helps physicians plan future treatments by examining the patient’s current test report and medical history. The solution’s charge capture functionality lets doctors record CPT code information during treatment and submit bills to insurance companies.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Psyche Systems Reviews

Overall rating
4.1/5
78% positive reviews
9
Excellent
12
Very good
5
Average
1
Poor
0
Terrible
Laurie P.

Microbiology Manager

Used Daily for 2+ years
Reviewed on 2019/05/10
Review Source: Capterra

Pros

Easy to navigate. Fairly easy to build new tests. It has quite a bit of flexibility. I currently use Micropath for routine clinical microbiology, but I was able to build PCR panels for our molecular laboratory.
As microbiology changes, I am able to customize Micropath according to CLSI changes, organism nomenclature changes and I have been able to interface Micropath to accessory equipment without the help of middleware. In addition, Micropath is easily interfaced with traditional middleware to susceptibility instruments. The mapping is quite simple and their technical support is responsive.
I have been able to build custom reports that help with IQCP. The reports I use also allow me monitor the all aspects of the workflow in the lab. Audit trails are easy to review and they keep the accountable.
Antibiograms are easy to build. The antibiogram are customizable as well.

Cons

Occasionally Micropath is "slow". No one is able to identify why. Occasionally tech support is slow to get back to you. Our initial training on the system was minimal to say the least, as a result we more or less were self taught. Some customization is "free" other customizations can have a small but significant fee associated with them, you just never know.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Marissa S.

Outstanding, Reliable Product

Used Daily for 2+ years
Reviewed on 2019/05/10
Review Source: Capterra

Psyche systems has been attentive to our needs. The customer service we receive has been great. The product has been reliable and consistent over my 10 years using it. It is a great product.

Pros

This software is easy to use, customizable, reliable and has been consistent. I have been using this product for 10 years and have never had an issue that wasn't resolved immediately and to my satisfaction.

Cons

The only potential difficulty I may find down the road is that I am using a query that is no longer supported because a new product is available. I am continuing to use the old version because it still works and meets our needs at this time. I have no doubt that Psyche will provide support on the new platform if and when I need to use it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Great overall System!

Used Daily for 2+ years
Reviewed on 2019/05/14
Review Source: Capterra

Pros

Overall very user friendly. Once the product is setup correctly, it flows very well from finding history to faxing reports. Customer service was great with helping us figure out the initial fixes after our upgrade.

Cons

The only con I found was my prep work for the new upgrade didn't flow to the new system as I would of hoped. We are also finding some back doors in the system. For example, one user may not be allowed the privilege to add a physician, however while they are accessioning a case there is a tab to change the submitter through the entire system not just that case.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Stefanie B.

Quality LIM on a budget

Used Daily for 1+ year
Reviewed on 2019/05/13
Review Source: Capterra

Pros

This software is user friendly. It was designed by people who understand the flow of work in a laboratory therefore, the system is intuitive. The range of customization allows for easy adjustments for your specific needs. When looking for a system I needed something for molecular use. This software allowed us to be able to use it for our molecular needs without having to build it from scratch. The developers look at the bugs in the system often and usually address them in future updates. Technical support is helpful and prompt in response times.

Cons

I do not currently have any cons with the system. Most of the issues that I encountered were resolved through updates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Heather S.

WindoPath great AP LIS

Used Daily for 2+ years
Reviewed on 2019/05/03
Review Source: Capterra

Psyche system has met our AP LIS needs with WindoPath.

Pros

The WindoPath software has great ease of use and the ability to customize the system to our organization's needs. Psyche systems has been excellent to work with on projects, from special customization and regular system updates.

Cons

In year's past it seemed the software was not robust enough for an organization as large as ours but in the last few years that has improved. There is functionality such as the QA program that could be improved to make it easier to keep CAP required statistics.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Psyche Systems Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Psyche Systems for pricing details

Psyche Systems Features

  • Automatic Notifications
  • Client Portal
  • HIPAA Compliance
  • Reporting & Statistics
  • Workflow Management

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Compliance Management
  • Customizable Reporting
  • Customizable Templates
  • Document Management
  • Document Storage
  • Records Management
  • Reminders
  • Self Service Portal

Additional information for Psyche Systems

Key features of Psyche Systems

  • Audit Trail
  • Data Security
  • Fax Management
  • Inventory Management
  • Order Taking
  • Reporting & Statistics
  • Workflow Management

Psyche Systems FAQs

Below are some frequently asked questions for Psyche Systems.

Q. What type of pricing plans does Psyche Systems offer?

Psyche Systems offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Psyche Systems for pricing details

Q. What are the main features of Psyche Systems?

Psyche Systems offers the following features:

  • Audit Trail
  • Data Security
  • Fax Management
  • Inventory Management
  • Order Taking
  • Reporting & Statistics
  • Workflow Management

Q. Who are the typical users of Psyche Systems?

Psyche Systems has the following typical customers:

Mid Size Business

Q. What languages does Psyche Systems support?

Psyche Systems supports the following languages:

English

Q. What type of pricing plans does Psyche Systems offer?

Psyche Systems has the following pricing plans:

Subscription

Q. Does Psyche Systems support mobile devices?

We do not have any information about what devices Psyche Systems supports

Q. What other apps does Psyche Systems integrate with?

We do not have any information about what integrations Psyche Systems has

Q. What level of support does Psyche Systems offer?

Psyche Systems offers the following support options:

Knowledge Base, Online Support, Phone Support