Melio

4.2 (371)
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Accounts payable for small businesses

About Melio

Melio is an accounts payable solution which allows users to pay bills conveniently online via bank transfer, debit card, or credit card. Melio supports QuickBooks synchronization and automated scheduling, allowing users to connect with their accounting system and schedule payment transactions automatically. Melio is designed for use by small businesses.

Melio enables users to pay vendors for free by bank transfer, even if they only accept checks. Users can pay by credit card with a transaction fee of 2.9%. Melio works in three simple steps. First, users simply add vendor or bill details. Melio allows users to enter details manually, upload files, or take photos of an invoice. Users can then pay by card or bank transfer. Scheduling tools enable users to schedule payments for whenever they like. Finally, Melio mails or deposits a check to the vendor’s bank.

As an online solution, Melio allows users to manage payments anytime, anywhere, via any internet-enabled device, including desktops, laptops, tablets, and mobiles.


Images

Melio Software - Melio: Online payments via laptop and mobile
Melio Software - Melio: Payment scheduling using online calendar
Melio Software - Choose how to pay
Melio Software - Melio payment processing
Melio Software - Select Day For Payment To Be Deducted
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Melio video
Melio Software - Melio: Online payments via laptop and mobile
Melio Software - Melio: Payment scheduling using online calendar
Melio Software - Choose how to pay
Melio Software - Melio payment processing
Melio Software - Select Day For Payment To Be Deducted

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Melio

4.2 (371)
VS.
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Starting Price

No pricing found
US$4.00
month

Pricing Options

Free version
Free trial
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Features

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Integrations

2
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Ease of Use

4.4 (371)
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Value for Money

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Customer Service

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Reviews

Overall rating

4.2 /5
(371)
Value for Money
4.4/5
Features
4.1/5
Ease of Use
4.4/5
Customer Support
4.0/5

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Showing 5 reviews of 371
Devin
Devin
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple and Intuitive for our growing business

Reviewed on 2022/11/07

They have been great to work with and support is super responsive

They have been great to work with and support is super responsive

Pros

One thing I like about Melio is a newly released feature that allows us to pay multiple invoices to one vendor by one payment. We often had to create individual payments to each vendor separately so now we can combine into one payment makes everyone's life easier.

Cons

We had issues of the preferred payment method of payment to vendors change without us making the change but that seems to be a resolved issue.

Response from Melio

Hi Devin, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and are enjoying the features we offer.

Best,
Team Melio

Cheryl
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Extremely User & Budget Friendly

Reviewed on 2023/02/03

Absolutely love this product and it’s affordability.

Absolutely love this product and it’s affordability.

Pros

This product is a great value for what it provides. We rarely pay anything for this product as it only charges on international wires and checks. Most of our transactions are ACH and free. Processing is super easy.

Cons

The only complaint I have is there is no phone support. Getting an answer to an issue is a little delayed through a ticket system.

Alternatives Considered

BILL Accounts Payable & Receivable and Airbase

Reasons for Choosing Melio

Bill.com was unreasonably expensive for our volume.

Reasons for Switching to Melio

Price and functionality.

Response from Melio

Hi Cheryl, thanks for sharing this review with us and the community. We're glad to hear Melio has been a great fit for your business. As for support, feel free to live chat with our customer experience team any time Monday- Friday 9am- 8pm EST. We're happy to help.

Best,
Team Melio

Darla
Darla
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Took My Client's Money

Reviewed on 2022/12/14

I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they...

I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they are when you file a claim

Pros

Ease of use................................

Cons

Melio is great if all you want to do is send out bills and have no issues besides cancelling a check you sent. However, the software started populating vendor names for vendors we NEVER did business with, which ultimately ended up with a check going to the wrong vendor. The vendor called me and notified me of the mistake, but would not cut us a check back or ACH us the money directly. Instead, they said their policy was to send the payment back via the exact same means it was sent to them...BIG MISTAKE! Melio claims they don't have the money and have no way of tracking it (even though I gave them all the info the need to search for it), and on top of that, they REFUSE TO ALLOW ANYONE FROM MELIO TO CALL ME!I have requested multiple times for a manager to call me. They even put in a call request...what happened? They would only respond via email and of course I kept getting representatives. After no less than 25 emails back and forth, I finally got a response from an "accountant manager" who told me there's nothing they can do and they are closing my case. Um, you have over $1200 of my client's money and I have requested multiple times to be called so I can discuss this issue with someone at the company in higher management, and I have flat out been denied! I CONSIDER THIS THEFT!!! Melio has stolen my client's money and won't make it right.You can't call them, and they WON'T CALL YOU! VERY UPSET WITH THIS COMPANY AND THEIR LACK OF FOLLOW THROUGH.

Response from Melio

Hi Darla, we'd love the chance to investigate this further. We don't have enough information here to find you in our system, please email us at [email protected] with "Capterra review: Urgent" in the subject line and our support team can connect with you.

Best,
Team Melio

Jonathan
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why use Melio with QuickBooks

Reviewed on 2022/03/31

Excelleent

Excelleent

Pros

The built-in integration with QBO and QuickBooks Desktop allow easy flow from invoice entry to payment. The ability to schedule to send either ACH or Check within QuickBooks is critical to our workflow. If we don't have the ACH info the ability to request it securely from the vendor is great

Cons

No batch payment, the ability to pay more than one bill with a single payment would be a great addition. Also showing how credits are applied to a bill would be extremely helpful. We send a "bill & applied payments" to our vendors so they will know. Just an extra step that we would like to eliminate

Herbert
Overall rating
  • Industry: Computer Hardware
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Painless payments for painful payees

Reviewed on 2020/12/14

Excellent

Excellent

Pros

I was able to set up payments to the very few vendors that absolutely demand being paid via ACH rather than needing to consolidate my business transactions through a software suite to make it worthwhile.
It is also incredibly affordable or free for the transactions, and there has not been problems.

Cons

There was a feature that was pretty adept at picking up an invoice PDF and setting it up as a pending bill, but the accuracy has gone down. Nothing to cry about though as I have always triple checked things!

Alternatives Considered

QuickBooks Enterprise and QuickBooks Online

Reasons for Choosing Melio

Easier and more reliable

Reasons for Switching to Melio

No need to consolidate my business into a software package that locks you into renewals. I can switch banks, accounting software, addresses etc. and Melio is just for paying bills. No need to be all things.

Response from Melio

Hi Herbert, thank you for the fantastic review. We are delighted to hear Melio has been able to take some of the pain out of making business payments - it's what we're here for. We would also like to thank you for your feedback which we will pass along to the team.
All the best,
Team Melio

Showing 5 reviews of 371 Read all reviews

Melio FAQs

Below are some frequently asked questions for Melio.

Melio offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

Subscription fee: Free Credit/Debit card transaction fee: 2.9% Bank transfer (ACH): Free Same-day bank transfer: 1% Sending checks (with USPS): Free Expedited check delivery (with FedEx): $20 International USD transfer: $20

Melio has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Melio supports the following languages:

English

Melio supports the following devices:

Melio integrates with the following applications:

FreshBooks, QuickBooks Online Advanced

Melio offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for Melio.