PeopleKeep

Employee benefits administration tool for small businesses

About PeopleKeep

PeopleKeep is a cloud-based solution designed to help small businesses automate and manage processes related to employee benefits including tax-free reimbursements for health insurance and other expenses. The centralized platform allows enterprises to set monthly budgets for staff members and enables employees to choose benefits plans as per their requirements. Plus, the platform reviews medical reimbursement claims for each employee in compliance with HIPAA regulations and lets employers provide personalized benefits (QSEHRAs).

PeopleKeep comes with an integrated marketplace, which enables employees to purchase health insurance and medical plans directly from the portal, providing visibility to employers. It also allows employees to upload images of expense receipts through mobile devices or computers and submit them for review to receive reimbursements from employers in the next payroll. The dashboard provides all information about employee benefits including a full personal benefit summary, insurance premiums, time off reports and more.

Employees can also update policy details, edit health coverage for family members and browse through the knowledge center to understand eligibility criteria for each type of health premium. Plus, employers can use the time-off module to manage holidays, vacations, and sick day time off requests.

Pricing starting from:

US$29,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$29,00/month

  • Free Trial
  • Subscription

Images

PeopleKeep dashboard screenshot
PeopleKeep suggestions screenshot
PeopleKeep eligibility guide screenshot
View 4 more
PeopleKeep screenshot: PeopleKeep dashboard screenshot PeopleKeep screenshot: PeopleKeep suggestions screenshot PeopleKeep screenshot: PeopleKeep eligibility guide screenshot

Features

Total features of PeopleKeep: 19

  • Accounting Integration
  • Benefits Management
  • Billing & Invoicing
  • COBRA Administration
  • CRM Integration
  • Claims Management
  • Contact Management
  • Document Management
  • Email Integration
  • Employee Database
  • Employee Profile
  • Expense Claims
  • Expense Tracking
  • HIPAA Compliance
  • Reimbursement Management
  • Self Service Portal
  • Sick Leave Tracking
  • Time Off Requests
  • Vacation Tracking

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Reviews

Overall rating

4,8 /5
(80)
Value for Money
4,7/5
Features
4,7/5
Ease of Use
4,8/5
Customer Support
4,8/5

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Showing 5 reviews of 80
Lisa H.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

excellent benefit for employees

Reviewed on 2018/09/19

As a small business that cannot afford to offer healthcare to all my employees, we have turned to...

As a small business that cannot afford to offer healthcare to all my employees, we have turned to Peoplekeep as a solution. This allows us to help our employees pay for medical related expenses and ease their burden a bit. We are in our 6th month of using it and our employees are very thankful and excited that they get to be reimbursed for so many expenses. Some employees have even elected to have dental work done now that they know they can afford it with Peoplekeep reimbursement! That is rewarding for us, knowing we have helped take care of our employees in that way.

Pros

The software is very easy to use and navigate. There is always a person available to online chat with or call if you have questions. The turnaround time for any problems is really quick.

Cons

I wish there was an app for iphones and droids instead of having to go online to access my account. As a user an app would be much easier to use. As an administrator of the policy, an app would allow me to assist my employees while away from my desk as well.

Response from PeopleKeep

Thanks for the great review! I appreciate you sharing your experience here, and it sounds like you¿ve really been able to help your employees with this benefit. I wanted to let you know that while we don¿t have a mobile app yet, our site is absolutely mobile friendly. You can access your account directly on your cell phone to make changes or approve reimbursements while you¿re away from the office.

Melissa P.
Overall rating
  • Industry: E-Learning
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic software, awesome customer service

Reviewed on 2019/02/27

Pros

I love that I can quickly look up eligible expenses, submit expenses, and receive a timely response. If I ever need to provide more information, the request is very specific and I know what I have to do to have the request approved. The customer service via their chat is phenomenal.

Cons

I only wish there was a way to submit one receipt/invoice with multiple reimbursement requests. For example, my husband and I went to the dentist at the same time. We paid together so there was one receipt. Instead of submitting the receipt once and dividing the expense up between the two of us, I had to submit it twice. Other than that, I have nothing to complain about!

Response from PeopleKeep

Hi Melissa. We're so glad you've had a smooth experience with the product and our service team. We love hearing new suggestions. We've shared your idea for splitting expenses in one upload with our product team. Keep your ideas coming!

Sandra G.
Overall rating
  • Industry: Photography
  • Company size: 11-50 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

customer experience

Reviewed on 2018/09/19

When I first used the software to open my account it was very simple and easy to get started...

When I first used the software to open my account it was very simple and easy to get started however, the system can't handle anything outside of normal straight forward billing and payment receipts without human intervention. My last attempt to get a refund has proven to be difficult without human intervention. It works fine for simple straight forward refunds but anything out of the ordinary is difficult because of limited options to make needed changes for unique situations. The software needs more flexibility.

Pros

Easy to read and move around. I love the color choices for various parts of the website.

Cons

Limited options for unique situations. There isn't an option when your health premium changes for submitting a premium and altering the upcoming refund to be different from the previous refunds before the change. See below my situation for example:

I logged into the account and the last refund attempt was labeled ineligible because I cancelled the last request for the refund of 157.80 as a health premium and changed it to a health payment. It said it was ineligible because I won't get the recurring refund each month if it is a payment.

That is exactly why I changed the refund type. The system doesn't work when a client's insurance changes from one plan to another twice which is what has taken place this year with our health insurance.

I opened the health premium in January of 2018 and paid the policy in full for the entire year and on May 1, 2018 our health policy changed and the premium was increased starting May 1, 2018. In July my husband lost his job due to health reasons and our policy changed again and the policy rate was reduced down to 1.00 starting September 1 as long as the past premiums were paid in full from May 1, 2018 through August 31, 2018 which was the 157.80. I didn't submit a reimbursement for May, June, or July prior to the refund request in September because I didn't make a payment yet. I made the payment August 31 but the bill they sent out was dated for September go figure? The software system can't handle this.

Response from PeopleKeep

Thanks for posting this! We really appreciate the feedback. We¿d love to chat with you about how we can improve our product.

Sheridan V.
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

[SENSITIVE CONTENT HIDDEN] partner alliance manager @ PeopleKeep.com

Reviewed on 2020/11/25

Superb interaction

Superb interaction

Pros

She walked me through the entire onboarding process and how to continue going forward. Very clean, patient, wonder knowledge and voice quality. All this the day before thanks giving! This company seems to have wonder qualified young people. This is a breath of clearly fresh air.

Cons

None that I am aware of at this time I will update when I have used the inputting software

Jessica M.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What a great program for your health benefits!

Reviewed on 2020/08/10

What a wonderful group of people. The customer service to our employees is off the charts and the...

What a wonderful group of people. The customer service to our employees is off the charts and the service they have offered our company has allowed us to have some sort of health benefit. Super happy to have partnered with PK!

Pros

How hands off it is for an employer. Approving a receipt for health care was not something I wanted to do. Wanting to keep employees healthcare private, this seemed to fit very well for us as they submit their receipts to a company that approves/denies. The only thing I have to do is reimburse - talk about easy!

Cons

I wish that the program connected with our main program that we use for onboarding and terminating so I wouldn't have to remember to login to PK to onboard or terminate an employee. I have definitely forgotten!

Response from PeopleKeep

Thank you for your kind words, Jessica. You made our customer service team's day. We're honored you've chosen PeopleKeep to help Sugar Plum offer a health benefit.

I've passed your suggestion about integrating our software with your employee onboarding/termination program to our product team. If you have any other suggestions or can give us more details about which software you use, contact us at [email protected]!

Showing 5 reviews of 80 Read all reviews

PeopleKeep FAQs

Below are some frequently asked questions for PeopleKeep.

PeopleKeep offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing is available on monthly and annual subscriptions, starting at $29 per month with an additional $15 per month for every eligible employee.

PeopleKeep offers the following features:

  • Accounting Integration
  • Billing & Invoicing
  • COBRA Administration
  • CRM Integration
  • Contact Management
  • Document Management
  • Email Integration
  • Employee Database
  • Self Service Portal

PeopleKeep has the following typical customers:

Small Business

PeopleKeep supports the following languages:

English

We do not have any information about what devices PeopleKeep supports

We do not have any information about what integrations PeopleKeep has

PeopleKeep offers the following support options:

Phone Support, Online Support, Knowledge Base

Related categories

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