--- description: Learn how Prospect CRM can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Prospect CRM Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Prospect CRM](/software/120171/prospectsoft-crm-software) # Prospect CRM Canonical: https://www.getapp.za.com/software/120171/prospectsoft-crm-software Page: 1 / 7\ Next: [Next page](https://www.getapp.za.com/software/120171/prospectsoft-crm-software?page=2) > Prospect CRM helps B2B wholesalers, distributors \& manufacturers quote accurately, sell efficiently \& support customers brilliantly. Seamlessly integrates with Unleashed, Xero, QuickBooks \& more. Rated 4.6/5 for support, usability \& business value. > > Verdict: Rated **4.8/5** by 144 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Prospect CRM Why Prospect CRM Delivers Real Business Value: ✅ Sell More, Faster - Prospect CRM connects your sales team to live inventory data, enabling accurate quoting and faster order processing. No more quoting on stock you don’t have—just confident, informed selling. ✅ Exceptional Customer Support - With over 120 mentions across reviews, our support team is consistently rated as “top quality.” From onboarding to ongoing assistance, we’re here to help you succeed. ✅ Designed for B2B Product Businesses - Built specifically for wholesalers, distributors, and manufacturers, Prospect CRM understands the complexities of selling products from stock. It’s not a generic CRM—it’s tailored to your world. ✅ Seamless Integrations - Our integrations with Unleashed, Katana, Cin7, Xero, QuickBooks Online, and more are described by customers as “like a hand in a glove.” Real-time data sync means fewer errors and better decisions. ✅ Intuitive \& Easy to Use - Praised by non-technical users for its simplicity, Prospect CRM is “very simple to navigate” and “easy to use.” Your team will be up and running quickly, with minimal training required. ✅ Powerful Analytics \& Reporting - Built-in dashboards and RFM customer analysis help you identify opportunities, segment customers, and make data-driven decisions that grow revenue. ✅ Streamlined Workflows - From quick order entry to internal collaboration tools, Prospect CRM helps your team stay aligned and efficient—whether they’re in the office or on the road. ✅ Trusted by Thousands - Part of The Access Group’s ERP division, Prospect CRM is used by thousands of B2B product businesses worldwide to maximise customer lifetime value. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 144 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: The Access Group - **Location**: Colchester, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: £177,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: - Start-Up CRM: £177/month (includes 4 users) - \*Most Popular\* Professional CRM: £351/month (4+ users) - Advanced CRM: £1,933/month (15+ users) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, French, German, Swedish - **Available Countries**: Australia, Guernsey, Isle of Man, Jersey, New Zealand, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - CRM - Calendar/Reminder System - Call Logging - Campaign Management - Collaboration Tools - Commenting/Notes - Contact Management - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export ## Integrations (17 total) - Access FactoryMaster MRP - Access Financials - Access Mintsoft - Cin7 Core - Cin7 Omni - Gmail - Katana Cloud Inventory - Klaviyo - Microsoft 365 - Microsoft Power BI - Pegasus Systems - QuickBooks Online - Sage 50 Accounting - Stripe Payments - Unleashed ... and 2 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.za.com/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.za.com/directory/230/crm/software) - [Online CRM Software](https://www.getapp.za.com/directory/232/online-crm/software) - [Distribution Software](https://www.getapp.za.com/directory/538/distributor/software) - [CRM for Small Businesses ](https://www.getapp.za.com/directory/4959/small-business-crm/software) - [Manufacturing Software](https://www.getapp.za.com/directory/666/manufacturing-engineering/software) ## Alternatives 1. [Zoho CRM](https://www.getapp.za.com/software/9908/zoho-crm) — 4.3/5 (7010 reviews) 2. [Bigin by Zoho CRM](https://www.getapp.za.com/software/142099/bigin-by-zoho-crm) — 4.7/5 (745 reviews) 3. [HubSpot CRM](https://www.getapp.za.com/software/102533/hubspot-crm) — 4.5/5 (4493 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.za.com/software/90378/salesforce) — 4.4/5 (19024 reviews) 5. [Kylas Sales CRM](https://www.getapp.za.com/software/2052749/kylas) — 4.8/5 (630 reviews) ## Reviews ### "Best CRM by far" — 5.0/5 > **Stewart** | *06 April 2021* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: It does not waste space on things that are not needed. Very little customisation is required, yet if feels like its tailored to your business > > **Cons**: Any issues (only a few to date) are managed through the customer service platform. The rare issues are resolved quickly, and they have a suggestions platform that allows their partners to put forward ideas that can be voted on. If an idea gets enough votes they will implement it. Amazing process that more companies should offer. > > 10/10. Product, training, and all aspects are second to none. I can remember the first Outlook add ins from Dynamics. I have used M Dynamics, Sales Force, Zoom (I think), Smartsheets, and now this. Prospect is by far the best if you are actually selling stock that exists. ----- ### "Probably the best CRM for trade distributors and wholesalers." — 5.0/5 > **Peter** | *18 November 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Designed for repeat business from customers rather than single projects. As a technology distributor selling to trade customers, this is critical. > > **Cons**: Lack of ability to customise dashboards, but that is a very minor gripe. > > It has been a long project integrating with our Cin7 inventory system, testing and tweaking to get everything as needed. Prospectsoft have been super responsive throughout this journey and have accommodated all of our needs and enhancement requests where possible. ----- ### "Mixed feelings - plenty of features, but not convinced the basics have been covered" — 3.0/5 > **James** | *19 January 2021* | Health, Wellness & Fitness | Recommendation rating: 1.0/10 > > **Pros**: The ability to organise our customers into companies, divisions and contacts. The search functionality The reports, and AI aspects. > > **Cons**: This software has plenty of features and ideas, but it seems to have lost its way as it has developed to neglect the ability to customise and use some of the very basic features - creating quotes and orders. It is true that the reports and data analysis are important, but the fundamental thing for us is to be able to create a quote, or enter an order, and for this to integrate seemingly with Unleashed. We have had issues with all of these and as a small business, the amount of customisation that is possible is a bit overwhelming without support. We want to spend our time solving our customer's problems with our products, selling items, and operating an efficient business We don't want to spend our time reading endless manuals, articles and trying to navigate around complicated set up processes. The software has felt a bit buggy in places and slow to respond. As a result of this, we have reverted to adding orders using Unleashed, because it is quicker and easier. > > The key problem we were trying to solve by using Unleashed was to have a way to record our interactions with customers. We are able to do this. But it is crucial that this isn't at the expense of making other basic tasks, such as adding an order, more complicated when fields do not integrate with those in Unleashed. Many of the fields and forms in Prospect are not relevant to us, and so we leave them blank. Examples of not covering 'the basics' include the customer type not integrating with the customer type in Unleashed, the inability to search for a sales ledger by company name (instead having to search by code). We do not unfortunately memorise the customer code of all of our customers\!). As Prospect has grown, the support offered has become more generic and less personable. The team doesn't seem very joined up. An example of this was a customer relationship manager noticing some 'bugs' during a zoom call (which we were very grateful for), raising a ticket on our behalf, only for the response to the ticket to be a link to the Prospect academy articles. ----- ### "Best CRM for Enterprise Solutions" — 5.0/5 > **Krisotfer** | *17 March 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, adaptability and well-versed software that is great for all levels, beginner to advanced. Toos out the money yo might spend on training, you barely need it with Prospect\! I have used multiple CRM platforms in my career and find them all to be buggy and unstable. Prospect takes a handle on self-learning at times, catching flaws before you can make them happen. In the end, as long as the person knows how to build contacts and close an opportunity, you are going to still end up with a great enterprise sales forecasting tool. Anyone could pick this up and run with it, making it the best CRM for large corporations who might need to adjust for different learning environments on each user. > > **Cons**: The ability to mask internal resources. The point of a CRM is to share how we are all doing, creating proper forecasting to the sales team, not just management. With this feature on, the sales team might be blind until the next update. > > Moderate -advanced user, tracking a network of dealers and overseeing regional sales for a world distribution tech firm. ----- ### "B2B - This is your CRM." — 5.0/5 > **Austin** | *20 June 2022* | Wholesale | Recommendation rating: 8.0/10 > > **Pros**: 4.5 out of 5 stars. Prospect soft is the best CRM for B2B sales: period. That said, they are still improving the CRM and releasing updates every 2 weeks based on community feedback. Does the CRM do everything you would hope: no, but those things are in the pipeline. Does the CRM do 90% of what you need better than everyone else. Yes\! Prospect is particularly strong at tracking customer changes in habits. Has one of your loyal customers went too long without purchase: you will know. Is a particular category underperforming amongst customers on the West Coast, Prospect will let you know. Prospect is first and foremost a customer relationship management tool and second a lead management tool. Most CRMs are merely for tracking leads and closing sales. B2B is different and needs a different CRM. We need to know our customers habits, trends, etc. in order to maximize sales and this is where Prospect stands head and shoulders above the rest. If you are B2B - get this CRM. If it's missing a feature you want, just wait: it will be added soon as they do an EXCEPTIONAL job of listening to and responding to customers and making the CRM better. > > **Cons**: The hierarchy structure of the CRM is both is best feature, and, at times, it's most annoying depending on the type of customers you work with. There is a slight learning curve here but once your team is used to it, it works very well. > > It helped us grow sales. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.za.com/software/120171/prospectsoft-crm-software?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/120171/prospectsoft-crm-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data