About Unduit Wireless

Unduit Wireless is a corporate mobile device management solution that helps mid-sized to large enterprises manage the repair process for employee devices. Unduit provides companies with repair, recycle, and buyback services, which extends the life of assets, improves productivity and reduces downtime.

Unduit's key features include secure data management, usage reporting, order management, and shipment tracking. Users can place repair orders, submit invoices, and track order shipments all from one centralized platform. Unduit also offers a loaner device pool for the technical staff to replace broken mobile devices and maintain the reliability of field services across the organization. Plus, teams can use the Insights Center module to generate reports based on mobile portfolio usage and facilitate decision making for ensuring cost control.

The post-purchase lifecycle management tool comes with a wallet functionality to streamline self-fund repair programs for improving the operational efficiency of the field service workforce. The end-to-end solution stores sensitive corporate data in a unified repository and provide restricted access to devices in official custody.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Unduit Wireless applications
Unduit Wireless repair orders
Unduit Wireless reporting
Unduit Wireless integrated marketplace
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Unduit Wireless video
Unduit Wireless video
Unduit Wireless screenshot: Unduit Wireless applications Unduit Wireless screenshot: Unduit Wireless repair orders Unduit Wireless screenshot: Unduit Wireless reporting Unduit Wireless screenshot: Unduit Wireless integrated marketplace

Features

Total features of Unduit Wireless: 42

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • CRM
  • Customizable Reports
  • Data Import/Export
  • Data Management
  • Data Storage Management
  • Data Visualization
  • Database Support
  • Defect Tracking
  • Delivery Tracking
  • Employee Database
  • Expense Tracking
  • Historical Reporting
  • IT Asset Tracking
  • Internal Cost Allocation
  • Inventory Management
  • Inventory Tracking
  • Invoice Processing
  • Knowledge Base Management
  • Mobile Line Compatibility
  • Mobile Workforce Control
  • Multiple Payment Options
  • Order Management
  • Order Tracking
  • Pipeline Reports
  • Procurement Management
  • Product Data Management
  • Real Time Reporting
  • Repair Tracking
  • Reporting & Statistics
  • Secure Data Storage
  • Spend Control
  • Usage Tracking/Analytics
  • Visual Analytics
  • Workflow Management

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Reviews

Overall rating

4,8 /5
(12)
Value for Money
4,6/5
Features
4,9/5
Ease of Use
4,9/5
Customer Support
4,7/5

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Showing 5 reviews of 12
Alok J.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Total Customer Experience

Reviewed on 2019/07/24

Pros

- Full Life Cycle View
- Point of Contact at all steps
- Economical
- Intuitive
- Excellent back-end support

Cons

Nothing yet

Faiza S.
Overall rating
  • Industry: Financial Services
  • Company size: 10 000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Drives value day one, on-boarded users in less than 2 wks, needs more apps on the platform

Reviewed on 2019/07/23

Overall experience has been great. We are already starting to see business outcomes based on which...

Overall experience has been great. We are already starting to see business outcomes based on which we opted for the software i.e. Tighter device security compliance ( big for us), improved employee productivity and significant savings from buy-back and repair program

Pros

No upfront costs for software platform and pay as you go
The apps based platform makes it very easy to use; we only did three one hour training sessions across various timezones for national roll out
The software allows setup for offices spread nationally with support for virtual employees all over US
Enhanced device security leading to audit compliance
HOt swap overnight replacements of devices for our management was a must
Lastly, massive savings from repairs and disposition of devices

Cons

So far haven't run into any technical or service related issues. However I can see how there is a need to add more apps to the ecosystem to drive end to end management of devices
Not having an ability to integrate into our ticketing system yet
Single Sign On will be very helpful in driving enhanced user experience

Traci C.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201-500 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

If you can't get to an Apple Store....

Reviewed on 2019/07/23

We use it for our sales field who use iOS devices exclusively. Repairs and battery replacements are...

We use it for our sales field who use iOS devices exclusively. Repairs and battery replacements are quick and easy.

Pros

It has a great GUI and is extremely easy to use

Cons

There isn't anything I don't like about this software.

Derek M.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Absolute game changer!

Reviewed on 2019/07/22

Unduit allows us to expedite device repairs from 13 different branches around the country. They...

Unduit allows us to expedite device repairs from 13 different branches around the country. They make the logistics of gettings devices to and from repair centers easy and cost-effective. We tried using local shops for a while, but it was a nightmare.

Pros

Makes it extremely easy to track devices being repaired and also keep track of the cost center that needs to be charged for the repair.

Cons

Honestly, there is nothing I would change, I just wish end-users would stop breaking devices.

David C.
Overall rating
  • Industry: Chemicals
  • Company size: 5 001-10 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Using Unduit as a Repair Service

Reviewed on 2019/07/18

Pros

The new dashboard is very easy to navigate. They make it very straight forward and simple.

Cons

Sometimes the orders get confused or delayed, but that does not happen very often at all.

Showing 5 reviews of 12 Read all reviews

Unduit Wireless FAQs

Below are some frequently asked questions for Unduit Wireless.

Unduit Wireless offers the following pricing plans:

  • Pricing model: Free
  • Free Trial: Available

Contact Unduit Wireless for pricing details.

We do not have any information about Unduit Wireless features

Unduit Wireless has the following typical customers:

201-500, 501-1 000, 1 001+

Unduit Wireless supports the following languages:

English

Unduit Wireless supports the following devices:

Unduit Wireless integrates with the following applications:

STACK

Unduit Wireless offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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