About BugHerd

The BugHerd browser extension and sidebar sends complete and contextual info from the feedback or bug submitted (including screenshots, browser, OS & CSS selector data) to be fully managed via the project and task management kanban board.

🌟Why Install BugHerd?🌟

⚡Give and receive feedback with a simple point and click.
💡So easy to use, it’s perfect to use with non-technical folks.
🗄️Organise and manage tasks directly via the sidebar.
⏰Save time and reduce back and forth emails between teams.
🔗Share and collaborate on tasks with clients and remote team members.

💲Pricing
Try BugHerd free for 14 days
Plans start from $39 per month.

Pricing starting from:

US$39,00/month

  • Free Trial
  • Subscription

Key benefits of BugHerd

Visual feedback - See exactly where an issue was reported with BugHerd’s visual site overlay.

Automatic screenshots - Automatically attach screenshots with every bug report.

3rd-Party integrations - Get more out of your workflow by connecting BugHerd to your favourite services and apps.

Visual task board - Manage, assign and prioritize tasks quickly and easily with the Kanban board.

Unlimited projects with all plans - Use BugHerd on as few or as may projects as you like.

Simple guest access - Get clients and external stakeholders involved in sharing feedback on your projects. Without teaching them to code.

Real time discussions - Communicate with your team using BugHerd’s real-time comment feed.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, Japan, United States

Supported Languages

English

Pricing starting from:

US$39,00/month

  • Free Trial
  • Subscription

Images

The BugHerd Sidebar is only visible to you.
Place a pin where you would like to leave your feedback.
This is the details BugHerd saves alongside the feedback that you just left.
All feedback is collected automatically to your task board, which is customisable to your team workflow.
You can leave comment to the tasks and keep on communicating with your team.
View 7 more
BugHerd video
BugHerd screenshot: The BugHerd Sidebar is only visible to you. BugHerd screenshot: Place a pin where you would like to leave your feedback. BugHerd screenshot: This is the details BugHerd saves alongside the feedback that you just left. BugHerd screenshot: All feedback is collected automatically to your task board, which is customisable to your team workflow. BugHerd screenshot: BugHerd screenshot: You can leave comment to the tasks and keep on communicating with your team.

Features

Total features of BugHerd: 39

  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Bug Tracking
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Data Import/Export
  • Deadline Management
  • Email-to-Task Conversion
  • Feedback Management
  • Forum / Discussion Board
  • Issue Management
  • Issue Tracking
  • Milestone Tracking
  • Prioritization
  • Project Management
  • Projections
  • Resource Management
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Third Party Integrations
  • Ticket Management
  • To-Do List
  • User Management
  • Version Control
  • Workflow Management

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Reviews

Overall rating

4,6 /5
(46)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,7/5
Customer Support
4,6/5

Already have BugHerd?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 46
Mark B.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A no-brainer purchase for any agency or development team

Reviewed on 2020/02/07

A pleasure to use. Easy to install and use and it makes QA testing a delight.

A pleasure to use. Easy to install and use and it makes QA testing a delight.

Pros

It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Cons

The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Response from Splitrock Studio

Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

Christian T.
Overall rating
  • Industry: Media Production
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simplify issues management and communications

Reviewed on 2020/04/24

Bugherd is used with all our clients and the feedback has been great. Its easy for them to see...

Bugherd is used with all our clients and the feedback has been great. Its easy for them to see comments on tasks they have reported and for us to see how work is progressing. We use it extensively on the build of new websites.

Pros

I love how easy it is for clients to create tickets and for us to manage them. The simple interface is easy to use and incredibly powerful. Being able to visually see tickets on the web page, make discussions easier, and tracking issues easy.

Cons

It would be great to be able to add new columns. However this is a small issue.

Response from Splitrock Studio

Wow what a great review! Thank you Christian, we really appreciate you taking the time to outline what you love about the product. We will continue to do our very best to make collecting client feedback and tracking bugs so much easier.

Dealdiane D.
Overall rating
  • Industry: Graphic Design
  • Company size: 2-10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Great for client and QA collaboration

Reviewed on 2018/05/05

Pros

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fast bug tracking for bulk bugs, with slow development of new features

Reviewed on 2019/01/11

I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000...

I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management.

The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Pros

Fast bug reporting with easy to set tags, users and descriptions.

Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website.

No need to install code for each website you test.

Cons

The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

Response from Splitrock Studio

Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.

Chris S.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our clients LOVE it

Reviewed on 2020/04/23

Pros

To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!

Cons

BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.

Response from Splitrock Studio

Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient.

Showing 5 reviews of 46 Read all reviews

BugHerd FAQs

Below are some frequently asked questions for BugHerd.

BugHerd offers the following pricing plans:

  • Starting from: US$39,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing is available on monthly subscriptions. The following subscription packages are available: $39 for 5 users $59 for 10 users $109 for 25 users $189 for 50 users $269 for 75 users $339 for 100 users $619 for 200 users

We do not have any information about BugHerd features

BugHerd has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

BugHerd supports the following languages:

English

BugHerd supports the following devices:

BugHerd integrates with the following applications:

10to8, AND. CO, Accelo, ActiveCampaign, Agile CRM, Aha!, Airbrake, Airtable, Asana, Avaza, Axosoft, Azendoo, Beanstalk, Bitbucket, BombBomb, Breeze, Checkvist, Cisco Webex, ClickUp, Close, Dasheroo, Dropbox Business, Evernote Business, Favro, FogBugz, FreshBooks, Freshdesk, Freshservice, Geckoboard, GitHub, GitLab, Glip, Gmail, Google Calendar, Google Drive, Gravity Forms, HappyFox Help Desk, Harvest, HelloSign, Help Scout, Highrise, HipChat, Insightly, Intercom, Kanban Tool, Knack, LiquidPlanner, LiveChat, Magento Commerce, Mailchimp Transactional Email, Mailgun, Mavenlink, MeisterTask, Microsoft 365, Microsoft Excel, Microsoft Teams, Paymo, Pivotal Tracker, Planview Enterprise, Podio, Productboard, Redbooth, Redmine, RequirementOne, RescueTime, Samepage, SendGrid, Shopify, Slack, Smartsheet, Sprintly, Targetprocess, Teamwork, Todoist, Toggl Track, Twilio Voice, UserVoice, Vtiger CRM, Webflow, WordPress, Wrike, Wunderlist, Xero, Zapier, Zendesk, Zenkit, Zoho Projects, monday.com

BugHerd offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for BugHerd.