Multirater Surveys

360-degree feedback survey solution

4,7 /5 (11 reviews) Write a Review!

Multirater Surveys Overview

What is Multirater Surveys?

Multirater Surveys is a cloud-based 360-degree evaluation solution designed to help small to large businesses create and conduct various kinds of surveys. The platform supports a template database with customizable questions, letting users design open-link based personalized feedback systems. Users can include net promoter score (NPS) questions to measure employee engagement, customer satisfaction, or leadership capabilities.

Multirater Surveys’ people analytics module enables enterprises to implement interactive performance monitoring with real-time data insights, helping users assess employee organizational skills. Key features include automatic/manual reminders, email notifications, customizable branding, and multi-lingual support. 180-degree surveys enable users to gain insight into management performance, sales competencies, customer service levels, one-on-one interactions, and exit interviews. Multirater Surveys comes with pulse surveys which allow businesses to review employee engagement, client interactions, company board evaluations, and more.

Multirater Surveys includes a one-click reporting feature which enables users to generate real-time reports and identify strengths, as well as development areas within an organization. The platform integrates with various human resource information systems (HRIS) to help streamline administration processes.

Multirater Surveys Overview

Pricing

Starting from
US$110,00/month

Pricing options

Free Trial
Subscription
Value for money

Basic - US$110.00 per month
Professional - US$1,560 per year (US$130.00 per month)
Contact Multirater Surveys for White-Label & Enterprise Plan pricing details.


Multirater Surveys Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

MultiRater Dashboard
MultiRater Report
Multirater Surveys content templates screenshot
Multirater Surveys respondents manager screenshot
Multirater Surveys add new question screenshot
Multirater Surveys account details screenshot
Multirater Surveys screenshot: MultiRater Dashboard Multirater Surveys screenshot: MultiRater Report Multirater Surveys screenshot: Multirater Surveys content templates screenshot Multirater Surveys screenshot: Multirater Surveys respondents manager screenshot Multirater Surveys screenshot: Multirater Surveys add new question screenshot Multirater Surveys screenshot: Multirater Surveys account details screenshot

Multirater Surveys Reviews

Multirater Surveys Reviews

Overall rating
4,7
/
5
Excellent
8

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,7
Ease of Use
5
Customer Support
4,8
100% recommended this app
John H.

Level Five Selling

So far excellent due to rep personal support.


Gary W.

Benefits a'plenty!!

We have been utilising the Multirater Surveys for quite a few years and can confidently say that our organisation's strengths can be attributed to the evolving outcomes provided by the surveys be it at Management, Employee or at Customer level.
Being a multi-sited business Multirater ensures we can cover the broad spectrum required to have our finger on the pulse with all business units and, importantly, it is very cost effective.
We run most surveys annually and have found a consistency in responses over time that gives us the foundations for managing our people at all levels. This has led to an extremely low attrition rate amongst the workforce and multiple career advancements within the business, all of which enhance the bottom line.


Andrew M.

The multi rater survey system are an excellent tool for evaluation

Perception is not always reality and apart from providing an easy but detailed picture of all facets of an employee's performance and suitability for a particular role. Further they generally provide a very clear picture of a teams' performance. The only criticism we would have is that an individual scores are excessively low or high for that matter it can sometime skew the overall results. Having said that no system is absolutely "foolproof" and the results should be carefully reviewed and the anomalies at either end of the range accounted for. This is not an onerous task and is a very useful exercise in itself. While the results are anonymous if their are scores that are extreme it generally means that the person scoring has not had the scoring sufficiently explained by their supervisor or manager which in itself is another measure of performance


Danielle W.

Amazing software with a great support team


David L.

I have been using Multirater Surveys for 3 years, excellent system that is easy to use.

Pros: As an independent consultant working with a wide range of local and internationally based organisations, I find the feature of being able to customise the surveys excellent. This gives me the ability to refine the 360 Surveys to ensure they are truly relevant for the organisation and appropriate for the country we are working in. The built in question bank is comprehensive with professionally developed probing questions.
Designing a survey is simple and the administration of the site is straightforward and self -explanatory.
Con's: Have not had any negatives using this survey.


John H.
Industry: Professional Training & Coaching
Company size: 2-10 Employees

Level Five Selling

Used Other for 1+ year
Reviewed on 2018/08/21
Review Source: Capterra

So far excellent due to rep personal support.

Pros

The support from rep has been very important

Cons

Lacks pre post comparison of results. This is a important feature.

Response from Multirater Surveys

Thank you for your feedback John. We have recently released a new download feature which will allow you to create an excel format of the report. This means you will have access to compare data between past results.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gary W.

Benefits a'plenty!!

Reviewed on 2016/05/12
Review Source: Capterra

We have been utilising the Multirater Surveys for quite a few years and can confidently say that our organisation's strengths can be attributed to the evolving outcomes provided by the surveys be it at Management, Employee or at Customer level.
Being a multi-sited business Multirater ensures we can cover the broad spectrum required to have our finger on the pulse with all business units and, importantly, it is very cost effective.
We run most surveys annually and have found a consistency in responses over time that gives us the foundations for managing our people at all levels. This has led to an extremely low attrition rate amongst the workforce and multiple career advancements within the business, all of which enhance the bottom line.

Response from Multirater Surveys

Gary, thank you very much for your glowing endorsement. We look forward to continuing our contribution to the ongoing success of McPherson Wines

Rating breakdown

Ease of Use
Customer Support

Andrew M.

The multi rater survey system are an excellent tool for evaluation

Reviewed on 2016/05/15
Review Source: Capterra

Perception is not always reality and apart from providing an easy but detailed picture of all facets of an employee's performance and suitability for a particular role. Further they generally provide a very clear picture of a teams' performance. The only criticism we would have is that an individual scores are excessively low or high for that matter it can sometime skew the overall results. Having said that no system is absolutely "foolproof" and the results should be carefully reviewed and the anomalies at either end of the range accounted for. This is not an onerous task and is a very useful exercise in itself. While the results are anonymous if their are scores that are extreme it generally means that the person scoring has not had the scoring sufficiently explained by their supervisor or manager which in itself is another measure of performance

Response from Multirater Surveys

Andrew, thank you for your review and comments. I have requested that our tech team investigate whether it is possible to provide functionality that will assist our clients to manage extreme scores from survey raters.

Rating breakdown

Ease of Use
Customer Support

Danielle W.
Industry: Financial Services
Company size: 11-50 Employees

Amazing software with a great support team

Used Other for 1-5 months
Reviewed on 2020/11/17
Review Source: Capterra

Pros

Excellent support
Ease of set up and automation of the program
Confidence in the data and survey
Question banks

Cons

Nothing to note - it worked well for our business

Response from Multirater Surveys

Thank you Danielle for your review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

David L.

I have been using Multirater Surveys for 3 years, excellent system that is easy to use.

Reviewed on 2016/05/18
Review Source: Capterra

Pros: As an independent consultant working with a wide range of local and internationally based organisations, I find the feature of being able to customise the surveys excellent. This gives me the ability to refine the 360 Surveys to ensure they are truly relevant for the organisation and appropriate for the country we are working in. The built in question bank is comprehensive with professionally developed probing questions.
Designing a survey is simple and the administration of the site is straightforward and self -explanatory.
Con's: Have not had any negatives using this survey.

Response from Multirater Surveys

David, thank you for your valuable feedback. As a long term user of MRS we certainly appreciate you taking the time to review our survey platform.

Rating breakdown

Ease of Use
Customer Support

User recommendation
9,7/10
Based on 11 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Multirater Surveys Pricing

Multirater Surveys Pricing

Starting from
US$110,00/month
Free Trial
Subscription
Value for money

Basic - US$110.00 per month
Professional - US$1,560 per year (US$130.00 per month)
Contact Multirater Surveys for White-Label & Enterprise Plan pricing details.

Basic - US$110.00 per month
Professional - US$1,560 per year (US$130.00 per month)
Contact Multirater Surveys for White-Label & Enterprise Plan pricing details.

Value for Money
5/5
Based on 11 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Multirater Surveys Features

Multirater Surveys Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,7/5
Based on 11 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Multirater Surveys

Additional information for Multirater Surveys

Key features of Multirater Surveys

  • 360 Degree Feedback
  • Customizable Questions
  • Customizable Templates
  • Individual Development Plans
  • Question Library
  • Rater Selection
  • Self Service Portal
  • Self-Appraisals

Multirater Surveys FAQs

Multirater Surveys FAQs

Below are some frequently asked questions for Multirater Surveys.

Q. What type of pricing plans does Multirater Surveys offer?

Multirater Surveys offers the following pricing plans:

Starting from: US$110,00/month

Pricing model: Subscription

Free Trial: Available

Basic - US$110.00 per month Professional - US$1,560 per year (US$130.00 per month) Contact Multirater Surveys for White-Label & Enterprise Plan pricing details.

Q. What are the main features of Multirater Surveys?

Multirater Surveys offers the following features:

  • 360 Degree Feedback
  • Customizable Questions
  • Customizable Templates
  • Individual Development Plans
  • Question Library
  • Rater Selection
  • Self Service Portal
  • Self-Appraisals

Q. Who are the typical users of Multirater Surveys?

Multirater Surveys has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Multirater Surveys support?

Multirater Surveys supports the following languages:

English

Q. What type of pricing plans does Multirater Surveys offer?

Multirater Surveys has the following pricing plans:

Subscription

Q. Does Multirater Surveys support mobile devices?

We do not have any information about what devices Multirater Surveys supports

Q. What other apps does Multirater Surveys integrate with?

We do not have any information about what integrations Multirater Surveys has

Q. What level of support does Multirater Surveys offer?

Multirater Surveys offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials