Raklet
About Raklet
Raklet is an all-in-one community management platform which supports tools like unlimited contacts, automated messages, online payments, event ticketing, advanced reporting, custom forms and pages, and more. Raklet is accessible on any internet-enabled mobile or desktop device.
Raklet enables admins to build brand engagement and opportunities through unlimited custom forms and pages, customizable branding, and app, text or email communication. Users can accept and manage all memberships through a centralized contacts CRM. The CRM records member interactions, allowing users to check member engagement or website activity by clicking on their name. Users can also attach notes or conversations to member profiles.
Raklet allows users to collect online payments for product or ticket sales, membership fees, donations, or subscriptions. Scheduling tools and email invitations help users streamline event management and ticketing processes. Smart analytics give users valuable insight into event performance.
Raklet helps connect members within communities by their location, work, or educational background. Members can discover community events, manage their membership cards and perks, as well as message individuals or start group discussions.
Key benefits of Raklet
• Organize all members from a central CRM system.
• Automate credit card payments.
• Enhance engagement through social networking.
• Send email, sms and push notifications.
• Automate workflows.
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Reviews
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- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great platform for events' focused community
Reviewed on 2024/04/01
Great experience, fantastic support, we love the simplicity of the platform
Great experience, fantastic support, we love the simplicity of the platform
Pros
Its focus on events rather than forum and group discussion
Cons
Lots of features, learning curve is there...
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Efficient Membership Management with Raklet
Reviewed on 2024/06/12
Overall, my experience with Raklet has been overwhelmingly positive. It has streamlined our...
Overall, my experience with Raklet has been overwhelmingly positive. It has streamlined our membership management processes and improved communication with our members significantly. The support team has been responsive and helpful whenever we encountered any issues or had questions.
Pros
Raklet’s user-friendly interface and comprehensive features make membership management a breeze. I particularly appreciate the ease of creating and managing member profiles, sending out newsletters, and organizing events all from one platform. The customization options for membership levels and payment plans are also impressive, allowing for flexibility to suit our organization’s needs.
Cons
While Raklet offers robust features, I found that some advanced customization options could be more intuitive to navigate. Additionally, occasional technical glitches or slow loading times can occur, although they are usually resolved quickly by the support team.
- Industry: Sports
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible customer service and you have to pay to use the main features.
Reviewed on 2023/07/06
I hope that Raklet have a look at their customer service.
I hope that Raklet have a look at their customer service.
Pros
I like the bar code option and also the social aspect, with announcements . The fundraising feature was also quite cool.
Cons
* Bad customer service - very slow and often no response. I got so frustrated. (After no response for over a week, I then received a "how was your experience?" email - hence this review. * False advertising - it does not integrate with your website (it is basically a button re-direct to their site). * It also does not integrate with Facebook or Eventbrite as advertised - it only integrates with Zapier, and the functions are not useful for businesses. (Ie: it won't create an event like it does on Eventbrite, it only creates a post). * Event functionality is very basic. I had endless issues trying to get an event live with 503 errors. * You upload your logo but when customer register on an event it doubles up the logo (even though its only been uploaded once). No "event images" appear in emails, or on the event listing page. * I was unable to find an event calendar - just a list of events. * If checking people in to your event when you have no wifi or mobile phone service is important to you, then this is not for you. * An event organiser is unable to cancel an attendee from the app. * Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test. I used the system for 4 days (most of that was waiting for their customer service to get back to me). I have requested a refund for the trial as I never actually used it for my business but I have been ignored, or told to read the terms of business.
Response from Raklet
As the founder of Raklet, I want to provide more insight into this situation. We have been operating as a remote company since 2013. This approach allows us to offer the best pricing in the market without compromising on the quality of our product. Our platform is designed to be modern and user-friendly, ensuring a seamless experience for our customers. Additionally, we take pride in offering free email/chat support, and our dedicated team aims to respond to inquiries within 24 hours, often responding within minutes. We don't have false advertising and we offer integrations with Zapier or Make. We saw that there was an event created but still followed up and see if there was an ongoing issue. Then we found out that the main issue - the platform was not usable offline.
Besides all, the trial stage was passed and the monthly subscription was directly purchased. Then cancellation and refund were requested, so we guided and supported the cancellation, but as per our policies, there are no refunds and we explained in detail with documents. Still, it seems like this was written to impact our online reputation.
- Industry: Defense & Space
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Raklet is a great competitor in a saturated and expensive market
Reviewed on 2024/09/03
Pros
Easy to install, easy to use, fantastic customer support - responsive and helpful. It has same features as traditional community software/platforms for a fraction of the price.
Cons
The overall generic/initial look is not too ‘modern’, and unless you’re a bit tech savvy it’s hard to modify.
Alternatives Considered
HivebriteReasons for Switching to Raklet
Raklet is way cheaper than Hivebrite and has the same core functionality. The only difference was that Hivebrite has a more ‘professional’ look, but it wasn’t worth the extra money- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Found a partner
Reviewed on 2024/03/29
Better than expected especially with the help on customizations to make it work for our needs
Better than expected especially with the help on customizations to make it work for our needs
Pros
Accessibility to developers was key to set up the system to suit our needs
Cons
Different time zone means a delay on responses
Reasons for Choosing Raklet
Moved from paper to digital platform to usher us into 2024 and beyondSwitched From
Microsoft ExcelReasons for Switching to Raklet
Customization capabilities and as a differentiator from what our competitors useRaklet FAQs
Below are some frequently asked questions for Raklet.Q. What type of pricing plans does Raklet offer?
Raklet offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Essentials: $49/month billed monthly or $39/month billed annually Professional: $99/month billed monthly or $79/month billed annually Premium: Contact Raklet for pricing information Raklet offers special pricing (50% discount on Professional and Premium annual plans) for qualified non-profit organizations and educational institutions.
Q. Who are the typical users of Raklet?
Raklet has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Raklet support?
Raklet supports the following languages:
Danish, Dutch, English, French, German, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Turkish
Q. Does Raklet support mobile devices?
Raklet supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Raklet integrate with?
Raklet integrates with the following applications:
QuickBooks Online Advanced, Salesforce Sales Cloud, Xero, Zapier
Q. What level of support does Raklet offer?
Raklet offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Raklet.
- Membership Management Software
- Association Management Software
- Alumni Management Software
- Club Management Software
- Event Management Software
- Donation Management Software
- Fundraising Software
- Charity Software
- Event Check In Software
- Registration Software
- Ticketing Systems
- Community Software
- HOA Software
- Nonprofit CRM Software
- Social Networking Tools
