BOSSDesk

4.7 (126)
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BOSSDesk a FrontRunner in Help Desk Software

About BOSSDesk

With rapidly increasing service requests, is
your company maximizing its investment in
your service management solution? Are your
customers and employees able to use the system
easily... or do they get frustrated and give up?

BOSSDesk is an integrated Help Desk Ticketing System
with Asset Management available on premise or in the cloud enabling your team to process service requests
efficiently and expeditiously. The result? You
provide an exceptional employee and customer
experience.

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.
Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.


Key benefits of BOSSDesk

TRANSFORM THE WAY YOU MANAGE SERVICE REQUESTS ACROSS YOUR COMPANY
with BOSSDesk - HelpDesk On the Cloud and On-Premise

Streamline Ticket Management

• Operate efficiently using a service catalog and
pre-built templates
• Use advanced screening to pre-process tickets as
they are received
• Access via Single Sign On (SSO)
• Set up user roles and permissions
• Ensure user satisfaction by implementing self-help tools

Optimize and Automate Processes

• Set up rules, triggers and routing to automate
workflows
• View real time data and search tickets using
advanced search reports
• Automate onboarding, vacation requests, public
service requests, device upgrades, repairs, facility
management, operations management and much
more
• Integrate with external monitoring systems to
create and escalate tickets for fast resolution to
issues

Improve Accountability & User Satisfaction

• Ensure nothing falls through the cracks with SLAs
& notifications
• Upload attachments to support documentation
• Visualize your data using our state-of-the-art
customizable dashboard
• Stay on top of your metrics with a variety of
analytical reports

Enable On-The-Go Workflow

• Provide field technicians with the tools to
effectively respond to service requests with
BOSSDesk mobile apps for iOS and Android
• Improve asset management using barcode and
QR code scanning
• Create, update and track tickets on-the-go
enabling your team to improve efficiency and
increase user satisfaction

WHY CHOOSE US
>Expandable to serve multiple departments
>Service delivery enables the ability to create
relevant forms, workflows, and more
> US-based support team
>Intuitive user interface
> iOS and Android mobile apps


Images

BOSSDesk Software - BOSSDesk customizable dashboard screenshot
BOSSDesk Software - BOSSDesk incident management screenshot
BOSSDesk Software - BOSSDesk tickets & routing screenshot
BOSSDesk Software - BOSSDesk configuration management screenshot
BOSSDesk Software - BOSSDesk user settings screenshot
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BOSSDesk video
BOSSDesk video
BOSSDesk video
BOSSDesk video
BOSSDesk Software - BOSSDesk customizable dashboard screenshot
BOSSDesk Software - BOSSDesk incident management screenshot
BOSSDesk Software - BOSSDesk tickets & routing screenshot
BOSSDesk Software - BOSSDesk configuration management screenshot
BOSSDesk Software - BOSSDesk user settings screenshot

Not sure about BOSSDesk? Compare with a popular alternative

BOSSDesk

4.7 (126)
VS.

Starting Price

US$29.00
month
US$995.00
one-time

Pricing Options

Free version
Free trial
Free version
Free trial

Features

99
15

Integrations

3
No integrations found

Ease of Use

4.5 (126)
4.1 (76)

Value for Money

4.7 (126)
3.9 (76)

Customer Service

4.8 (126)
4.1 (76)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.7 /5
(126)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.8/5

Already have BOSSDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 126
Ryan
Ryan
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

No programming knowledge No problem

Reviewed on 2020/06/17

My overall experience has been really good. I've always gotten the support I need when I've needed...

My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

Pros

Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

Cons

With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

Alternatives Considered

ServiceNow

Reasons for Choosing BOSSDesk

Was going to expire, was an onsite appliance to manage, very hard to configure and maintain.

Reasons for Switching to BOSSDesk

Cost and ease of deployment.
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Great Product

Reviewed on 2024/05/10

Pros

The Ease of use and the responsiveness of the support team.

Cons

I really don't have anything bad to say about the software.

Will
Overall rating
  • Industry: Government Relations
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

BOSSDESK II

Reviewed on 2024/05/09

Pros

A lot of the features have change from the older version. Makes it more user friendly.

Cons

Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult.

Syed
Overall rating
  • Industry: Public Safety
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

BOSS Review

Reviewed on 2024/11/19

Pros

Easy to use features. Easy to create tickets and select options needed.

Cons

There is scope to improve report section. Should have option to quickly add your customized reports.

Gary
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome product and support team for automating and streamlining your service desk.

Reviewed on 2020/06/26

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to...

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pros

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Cons

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Showing 5 reviews of 126 Read all reviews

BOSSDesk FAQs

Below are some frequently asked questions for BOSSDesk.

BOSSDesk offers the following pricing plans:

  • Starting from: US$29.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Essential version costs $ 29 per agent / per month / billed yearly Professional version costs $ 49 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly

BOSSDesk has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

BOSSDesk supports the following languages:

English

BOSSDesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BOSSDesk integrates with the following applications:

ChatGPT, TeamViewer Remote, Zapier

BOSSDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for BOSSDesk.