About BOSSDesk

With rapidly increasing service requests, is
your company maximizing its investment in
your service management solution? Are your
customers and employees able to use the system
easily... or do they get frustrated and give up?

BOSSDesk is an integrated Help Desk Ticketing System
with Asset Management available on premise or in the cloud enabling your team to process service requests
efficiently and expeditiously. The result? You
provide an exceptional employee and customer
experience.

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.
Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.


Key benefits of BOSSDesk

TRANSFORM THE WAY YOU MANAGE SERVICE REQUESTS ACROSS YOUR COMPANY
with BOSSDesk - HelpDesk On the Cloud and On-Premise

Streamline Ticket Management

• Operate efficiently using a service catalog and
pre-built templates
• Use advanced screening to pre-process tickets as
they are received
• Access via Single Sign On (SSO)
• Set up user roles and permissions
• Ensure user satisfaction by implementing self-help tools

Optimize and Automate Processes

• Set up rules, triggers and routing to automate
workflows
• View real time data and search tickets using
advanced search reports
• Automate onboarding, vacation requests, public
service requests, device upgrades, repairs, facility
management, operations management and much
more
• Integrate with external monitoring systems to
create and escalate tickets for fast resolution to
issues

Improve Accountability & User Satisfaction

• Ensure nothing falls through the cracks with SLAs
& notifications
• Upload attachments to support documentation
• Visualize your data using our state-of-the-art
customizable dashboard
• Stay on top of your metrics with a variety of
analytical reports

Enable On-The-Go Workflow

• Provide field technicians with the tools to
effectively respond to service requests with
BOSSDesk mobile apps for iOS and Android
• Improve asset management using barcode and
QR code scanning
• Create, update and track tickets on-the-go
enabling your team to improve efficiency and
increase user satisfaction

WHY CHOOSE US
>Expandable to serve multiple departments
>Service delivery enables the ability to create
relevant forms, workflows, and more
> US-based support team
>Intuitive user interface
> iOS and Android mobile apps


Images

BOSSDesk Software - BOSSDesk customizable dashboard screenshot
BOSSDesk Software - BOSSDesk incident management screenshot
BOSSDesk Software - BOSSDesk tickets & routing screenshot
BOSSDesk Software - BOSSDesk configuration management screenshot
BOSSDesk Software - BOSSDesk user settings screenshot
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BOSSDesk video
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BOSSDesk Software - BOSSDesk customizable dashboard screenshot
BOSSDesk Software - BOSSDesk incident management screenshot
BOSSDesk Software - BOSSDesk tickets & routing screenshot
BOSSDesk Software - BOSSDesk configuration management screenshot
BOSSDesk Software - BOSSDesk user settings screenshot

Not sure about BOSSDesk? Compare with a popular alternative

BOSSDesk

4,6 (110)
VS.

Starting Price

US$19,00
month
US$995,00
one-time

Pricing Options

Free version
Free trial
Free version
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Features

104
16

Integrations

1
No integrations found

Ease of Use

4,5 (110)
4,1 (74)

Value for Money

4,7 (110)
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Customer Service

4,8 (110)
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Reviews

Overall rating

4,6 /5
(110)
Value for Money
4,7/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,8/5

Already have BOSSDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 110
Kurt
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Help Desk software we've ever used

Reviewed on 2020/06/17

Overall experience has been very good. We've been able to customize and implement custom ticketing...

Overall experience has been very good. We've been able to customize and implement custom ticketing queues in several different areas of our organization, including Fleet Services, Building Maintenance, and Communications with more to come. A very positive experience.

Pros

The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.

Cons

Reporting is a bit more limited than I'd like, but their support has been fantastic in assisting with generating custom one-off reports to fit our needs.

Ben
Overall rating
  • Industry: Education Management
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Always can find new ways to leverage BossDesk to do more.

Reviewed on 2019/12/17

BossDesk is providing us with a solid ticketing system. The additional features like being able to...

BossDesk is providing us with a solid ticketing system. The additional features like being able to turn emails into tickets makes this product very useful.

Pros

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful. There are a lot of features associated with BossDesk that allow you to feed into the application with email or Google, and this has proven to be a game changer for us. We can create a "comment" in a Google doc and use the Boss postbox feature to create a ticket off of this comment. We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

Cons

BossDesk has a dashboard with widgets that display ticket counts and allows you to open a view of those tickets - I wish it could use "custom" fields from the service requests to create dashboard items. Also, management would like to see more reporting features. All in all, still not too much downside to BossDesk.

Ganesh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

BOSSDesk ITSM Solution

Reviewed on 2021/11/22

Overall, BOSSDesk is good tool to manage tickets and multiple customers. SLA customisation is...

Overall, BOSSDesk is good tool to manage tickets and multiple customers. SLA customisation is really handy.

Pros

Ease of use and configuration. It is easy to manage tickets, users and agents in the solution.

Cons

Support provided by the vendor is not up to the mark and requires improvement. Moreover certain features are missing/needs improvement. Reporting needs to be improved a lot as the reports are broken

John
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

BOSSDesk fills our needs

Reviewed on 2023/11/29

Pros

Love the ticket structure. Tracking and archiving.

Cons

Tracking of assets could be improved upon.

Adam
Overall rating
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Solution for your business!

Reviewed on 2019/12/17

Pros

Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.

Cons

Would like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.

Alternatives Considered

ManageEngine Mobile Device Manager Plus
Showing 5 reviews of 110 Read all reviews

BOSSDesk FAQs

Below are some frequently asked questions for BOSSDesk.

BOSSDesk offers the following pricing plans:

  • Starting from: US$19,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Essential version costs $ 19 per agent / per month / billed yearly Professional version costs $ 39 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly

BOSSDesk has the following typical customers:

11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

BOSSDesk supports the following languages:

English

BOSSDesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BOSSDesk integrates with the following applications:

TeamViewer

BOSSDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for BOSSDesk.