BOSSDesk

About BOSSDesk
With rapidly increasing service requests, is
your company maximizing its investment in
your service management solution? Are your
customers and employees able to use the system
easily... or do they get frustrated and give up?
BOSSDesk is an integrated Help Desk Ticketing System
with Asset Management available on premise or in the cloud enabling your team to process service requests
efficiently and expeditiously. The result? You
provide an exceptional employee and customer
experience.
BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.
Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.
Key benefits of BOSSDesk
TRANSFORM THE WAY YOU MANAGE SERVICE REQUESTS ACROSS YOUR COMPANY
with BOSSDesk - HelpDesk On the Cloud and On-Premise
Streamline Ticket Management
• Operate efficiently using a service catalog and
pre-built templates
• Use advanced screening to pre-process tickets as
they are received
• Access via Single Sign On (SSO)
• Set up user roles and permissions
• Ensure user satisfaction by implementing self-help tools
Optimize and Automate Processes
• Set up rules, triggers and routing to automate
workflows
• View real time data and search tickets using
advanced search reports
• Automate onboarding, vacation requests, public
service requests, device upgrades, repairs, facility
management, operations management and much
more
• Integrate with external monitoring systems to
create and escalate tickets for fast resolution to
issues
Improve Accountability & User Satisfaction
• Ensure nothing falls through the cracks with SLAs
& notifications
• Upload attachments to support documentation
• Visualize your data using our state-of-the-art
customizable dashboard
• Stay on top of your metrics with a variety of
analytical reports
Enable On-The-Go Workflow
• Provide field technicians with the tools to
effectively respond to service requests with
BOSSDesk mobile apps for iOS and Android
• Improve asset management using barcode and
QR code scanning
• Create, update and track tickets on-the-go
enabling your team to improve efficiency and
increase user satisfaction
WHY CHOOSE US
>Expandable to serve multiple departments
>Service delivery enables the ability to create
relevant forms, workflows, and more
> US-based support team
>Intuitive user interface
> iOS and Android mobile apps
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Reviews
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- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
No programming knowledge No problem
Reviewed on 2020/06/17
My overall experience has been really good. I've always gotten the support I need when I've needed...
My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.
Pros
Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.
Cons
With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.
Alternatives Considered
ServiceNowReasons for Choosing BOSSDesk
Was going to expire, was an onsite appliance to manage, very hard to configure and maintain.Reasons for Switching to BOSSDesk
Cost and ease of deployment.- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Great Product
Reviewed on 2024/05/10
Pros
The Ease of use and the responsiveness of the support team.
Cons
I really don't have anything bad to say about the software.
- Industry: Government Relations
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
BOSSDESK II
Reviewed on 2024/05/09
Pros
A lot of the features have change from the older version. Makes it more user friendly.
Cons
Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult.
- Industry: Public Safety
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
BOSS Review
Reviewed on 2024/11/19
Pros
Easy to use features. Easy to create tickets and select options needed.
Cons
There is scope to improve report section. Should have option to quickly add your customized reports.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome product and support team for automating and streamlining your service desk.
Reviewed on 2020/06/26
We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to...
We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.
Pros
The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.
Cons
There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)
BOSSDesk FAQs
Below are some frequently asked questions for BOSSDesk.Q. What type of pricing plans does BOSSDesk offer?
BOSSDesk offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Available
Essential version costs $ 29 per agent / per month / billed yearly Professional version costs $ 49 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly
Q. Who are the typical users of BOSSDesk?
BOSSDesk has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does BOSSDesk support?
BOSSDesk supports the following languages:
English
Q. Does BOSSDesk support mobile devices?
BOSSDesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does BOSSDesk integrate with?
BOSSDesk integrates with the following applications:
ChatGPT, TeamViewer Remote, Zapier
Q. What level of support does BOSSDesk offer?
BOSSDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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