Elite EXTRA
About Elite EXTRA
Elite EXTRA is a Last Mile Delivery management solution designed to help businesses of all sizes plan and streamline distribution and delivery processes. The platform captures orders in real-time, enabling organizations to manage the entire routing and dispatch lifecycle, from sending orders into scheduled runs to arranging delivery queues, planning routes and final dispatch.
Elite EXTRA’s route sequence optimization functionality includes a drag-and-drop interface, which allows users to reorganize stops and optimize routes using auto-suggestions. Features include automated dispatching, real-time tracking links within a geographic map, signature capture, barcode scanning, customer notifications, and more. Its GPS tracking module tracks drivers via their mobile devices and provides turn-by-turn information. Besides, the system also lets customers view the delivery status and estimated time of arrival for their order.
Elite EXTRA includes business intelligence (BI) tools, which assist enterprises with handling operations and re-engineering procedures across the organization by providing insight into performance. Plus, the solution integrates with existing order management systems and supports various third-party applications such as ERPs, DMS, WMS, FTPs, and web APIs.
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Reviews
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- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Elite Extra for heavy duty truck dealership network
Reviewed on 2024/04/02
They’ve been a great company to work with, eager to help us solve our problems. Of the dispatching/d...
They’ve been a great company to work with, eager to help us solve our problems. Of the dispatching/delivery management programs we’ve used, Elite Extra seems to be the one most designed with my industry in mind.
Pros
Their customer support team is top notch. I’ve never waited more than a few minutes to speak to a real human, and have never gotten off the phone without our issue being resolved.
Cons
Data analytics. There are either predefined KPMs in the Scorecard, or manually pulling reports. Some customizable widgets/BI integration would help.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Game Changer
Reviewed on 2024/04/03
Absolutely great customer service. The best customer service I've received hands down. I know I can...
Absolutely great customer service. The best customer service I've received hands down. I know I can call in and get immediate help when I'm having an issue on the floor.
Pros
It provides accountability. It provides accountability on our drivers' side, making sure they are staying on the intended route for their day and creating a great customer experience. It provides accountability on our management side, when drivers record their daily mileage or complete vehicle inspections that information is logged and saved for management to review and schedule maintenance on vehicles, keeping our staff safe.
Cons
Sometimes Karmak is a real pain to deal with, sometimes it seems like the communication between EXTRA and Karmak could be better, but I'm not sure this is on EXTRA's side.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Elite Extra Review
Reviewed on 2024/04/02
Pros
That it ties into ACDelco Connection for buyers to see.
Cons
Very robust program and not always easy to navigate as well as drivers ETAs are never right. Also, need to work on the geo fencing.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A solid platform with excellent support!
Reviewed on 2024/04/15
Very good. The team behind the software is amazing and upbeat, I was on the phone with them a lot...
Very good. The team behind the software is amazing and upbeat, I was on the phone with them a lot when I first started and they helped me to build our recurring and scheduled routes, optimization of routes. I never ran into a tech who was in a bad mood or unwilling to help me. I never felt like they were rushing to get me off the phone and they probably answered the same questions I had over and over and never got mad.
Pros
The customer service team is outstanding!
Easy to dispatch routes. (Once set-up)
Many options to building routes and/or recurring routes.
Software is mostly intuitive.
Cons
Artificing issues with routes and or names of old stops or route names.
No way to build "test routes" offline without creating invoices to manually build the faux route.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Elite Extra Review
Reviewed on 2024/04/15
We have no complaints.
Your system works great.
We have no complaints.
Your system works great.
Pros
1- organization of deliveries.
2- age of deliveries
3- It helps prioritize
Cons
We had a problem with the delivery times not auto adjusting when drivers were driving slow or taking too long, but after we called and expressed our concern it was fixed and now works great.
Elite EXTRA FAQs
Below are some frequently asked questions for Elite EXTRA.Q. What type of pricing plans does Elite EXTRA offer?
Elite EXTRA offers the following pricing plans:
- Starting from: US$24.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Elite EXTRA for pricing details. All pricing plans are quoted to help meet the needs of our customers.
Q. Who are the typical users of Elite EXTRA?
Elite EXTRA has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Elite EXTRA support?
Elite EXTRA supports the following languages:
English, Spanish
Q. Does Elite EXTRA support mobile devices?
Elite EXTRA supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Elite EXTRA integrate with?
Elite EXTRA integrates with the following applications:
Auto/Mate, Azuga Fleet, Big Cartel, BigCommerce, CDK Global, Dealertrack DMS, Flow, Shopify
Q. What level of support does Elite EXTRA offer?
Elite EXTRA offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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