About Scout

Scout is a cloud-based solution designed to help pet sitting and dog walking businesses with appointment scheduling and billing. Key features include custom branding, location and time tracking, document management, employee performance assessments, lead generation, and notifications.

The application helps sitters maintain multiple pet profiles, track job progress, and capture photos during check-in/check-out. Managers can use the solution to create custom bills, automate payment processes for various modes, and generate invoices. Scout comes with a vault feature, which lets staff members archive, as well as share vaccination records with owners through a clickable link.

Scout integrates with third-party calendar applications such as iCal, Google Calendar, Outlook, and more. The platform enables pet owners to create bios and provide information such as animal behavior, routine, feeding time, and medications for the sitters. Clients can use the mobile app to schedule/cancel services, as well as receive details of activities via e-report cards at the end of the visit.


Images

Scout Software - Scout custom branding screenshot
Scout Software - Scout visit report screenshot
Scout Software - Scout home alarm detection screenshot
Scout Software - Scout billing screenshot
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Scout video
Scout Software - Scout custom branding screenshot
Scout Software - Scout visit report screenshot
Scout Software - Scout home alarm detection screenshot
Scout Software - Scout billing screenshot

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Starting Price

US$25,00
month
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Pricing Options

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Features

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Integrations

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Ease of Use

4,9 (89)
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Value for Money

4,8 (89)
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Customer Service

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Reviews

Overall rating

4,8 /5
(89)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,9/5
Customer Support
4,9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 89
Myles
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Scout Review

Reviewed on 2021/03/17

I’m able to manage all my business reports. Everything I need for my small business is conveniently...

I’m able to manage all my business reports. Everything I need for my small business is conveniently ready for me at scout. Weather it’s revenue, payroll reports, income, future income, etc, a nice spreadsheet is a click away.

Pros

I felt good about my purchase. Their was no form of suspicion or sketchiness about this software. I also did not feel intimidated by the user interface. And I knew if I ran into trouble or had a problem, the creators were a button away from helping me out. Absolutely amazing.

Cons

This is my first time using dog Walker software. So I cannot compare Scout to another software and judge it. So my only con I could possibly come up with is the price, it’s a little expensive per Employee, but it is definitely 100% worth it.

Corinne
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I love using Scout

Reviewed on 2017/04/14

My name is Corinne and I'm a manager at Walk it Like a Dog in Philly.

Before Scout, I used...

My name is Corinne and I'm a manager at Walk it Like a Dog in Philly.

Before Scout, I used another pet-sitting website where I spent a lot time managing the schedule and trying to keep up communication with staff and customers. Since switching over to Scout, I save a lot of time, which means I get to do what I love: playing with dogs and cats! Here's a few ways Scout helps me do that:

Drag and drop in the scheduler makes it easier to change the time of an appointment and the walker assigned to it. I love being able to compare my staff's schedules side-by-side in a visually appealing, easy-to-understand interface. All the appointments are clearly color coded by the different filters you can choose from: scheduled, canceled, late, in progress, and completed.

Scout has a great check in process. First of all, there aren't any special magnets or things you have to search for to check in. Don't even get me started! When you press a button at the front door, the app uses GPS to make sure the walker is at the right location and alerts the walker if they are too far away.

At this point, if there is an alarm you're about to set off, it pops up on the screen so you can't miss it, and you don't have to dig around for it. This is a real lifesaver because there have been many times as a walker I wasn't aware of an alarm and set it off before being able to find the notes. This is about the time when the police show up! Kicking off the check in process is as simple as taking a picture of the pet! This picture is immediately emailed to the customer, letting them know you are with their pet.

We really want our walkers to take pictures, but putting this into practice has always been an issue. Walkers would be asked to take pictures of the pets, but it was no guarantee, and I had to remind them constantly. Scout incorporates taking a picture right into walk process, so clients get a picture every time, and they absolutely love it!

Response from Scout

Thanks for the great feedback, Corinne! Appreciated!

Abby
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Scout Software

Reviewed on 2018/09/28

My overall experience with scout has been positive. I appreciate the ease of use and customer...

My overall experience with scout has been positive. I appreciate the ease of use and customer service.

Pros

The pros associated with scout software begin with the customer service. Any time I have needed help or had a question, the scout team has always been quick to respond and helpful.

Cons

What I like least about Scout software is the ease of use. I have commonly had customers that are already familiar with the software run into issues with scheduling. Also, I am not fond of the credit card transaction fees associated with Braintree when I can use PAYPAL or venmo for free.

Kerri
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Customer Support is above and beyone

Reviewed on 2019/11/21

The customer support is amazing and I am very happy overall. Any features that I'm looking for...

The customer support is amazing and I am very happy overall. Any features that I'm looking for seem to be in the works.

Pros

The software is easy to use. I can easily add clients, create appointments and see everything that I have set up for the days in my app. The biggest pro is the customer service. I ask ALOT of questions and they always answer right away and are very pleasant. I do love that you can brand the app as your own as well.

Cons

There are some more features that I would like to see. I would love to have an app for the administration portion of the site as I'm not always near my computer and the website doesn't always work great on my phone. There are some other features that I have mentioned to them but it looks as though most of them are in the works. The cost of the app is a bit pricey as well.

Willie
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dependable, full-featured software backed by excellent customer service

Reviewed on 2019/04/26

I was already using software similar to Scout, but the customer service was so poor, I decided to...

I was already using software similar to Scout, but the customer service was so poor, I decided to shop around. I wish I'd done so earlier. I'm a one-person company, but I'm treated like I'm one of Scout's most lucrative clients. Whenever I have a question, I usually get a response within a minute or two. Seriously.

The developers are constantly adding features while improving existing ones. They rely heavily on client feedback and suggestions, and even have a Trello page set up so I can see precisely what they're working on and which stage it's in.

I've had no technical issues. I like the way it looks. I'm already pleased with it, and new features pop up every few weeks to make it even better. I think Scout is head and shoulders above its competition.

Pros

It has every feature I want from dog-walking software – scheduling, billing, credit-card processing, check-in/-out notifications, photos – and it does them all well. I love being able to add photos from my phone's roll, which lets me crop and add filters if I want.

On top of all of that, the developers are amazingly communicative and transparent about the development process.

Cons

At present, adding photos from the gallery on iOS is a bit slow. But the software is updated frequently, so I assume this will be improved soon.

Like others, I'm looking forward to the customer web portal (though I've only had one customer balk at having to download the app).

Showing 5 reviews of 89 Read all reviews

Scout FAQs

Below are some frequently asked questions for Scout.

Scout offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Subscription
  • Free Trial: Available

$25/month for up to 1 user. $15/month for each additional active user. Annual subscription: $250 Contact Scout for more details.

Scout has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Scout supports the following languages:

English

Scout supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Scout integrates with the following applications:

Google Calendar, Gusto, Microsoft Outlook, QuickBooks, Stripe, Xero, Zapier

Scout offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Scout.