Scout

Dog walking and pet sitting solution

4,8 /5 (64 reviews) Write a Review!

Scout Overview

What is Scout?

Scout is a cloud-based solution designed to help pet sitting and dog walking businesses with appointment scheduling and billing. Key features include custom branding, location and time tracking, document management, employee performance assessments, lead generation, and notifications.

The application helps sitters maintain multiple pet profiles, track job progress, and capture photos during check-in/check-out. Managers can use the solution to create custom bills, automate payment processes for various modes, and generate invoices. Scout comes with a vault feature, which lets staff members archive, as well as share vaccination records with owners through a clickable link.

Scout integrates with third-party calendar applications such as iCal, Google Calendar, Outlook, and more. The platform enables pet owners to create bios and provide information such as animal behavior, routine, feeding time, and medications for the sitters. Clients can use the mobile app to schedule/cancel services, as well as receive details of activities via e-report cards at the end of the visit.

Scout Overview

Pricing

Starting from
US$25,00/month

Pricing options

Free Trial
Subscription
Value for money

$25/month for up to 1 user. $15/month for each additional active user.
Annual subscription: $250
Contact Scout for more details.


Scout Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Scout custom branding screenshot
Scout visit report screenshot
Scout home alarm detection screenshot
Scout billing screenshot
Scout video Scout screenshot: Scout custom branding screenshot Scout screenshot: Scout visit report screenshot Scout screenshot: Scout home alarm detection screenshot Scout screenshot: Scout billing screenshot

Scout Reviews

Scout Reviews

Overall rating
4,8
/
5
Excellent
54

Very good
10

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,6
Ease of Use
4,8
Customer Support
5
100% recommended this app
Brooke J.

The best pet sitting software I previewed!

Overall I would give Scout 100 gold stars if I could.


Kimberley F.

Scout was a great choice for my business

Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously.


Leigh C.

Excellent app

I wouldn’t be without it


Camille N.

Needs some tweaking...

Won't be renewing if the annual fee & Braintree fees remain as high as they are.


Wanye S.

Makes you look more professional!

It’s been excellent


Brooke J.
Industry: Consumer Services
Company size: 2-10 Employees

The best pet sitting software I previewed!

Used Daily for 6-12 months
Reviewed on 2020/07/25
Review Source: Capterra

Overall I would give Scout 100 gold stars if I could.

Pros

Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost.

Cons

No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kimberley F.
Industry: Consumer Services
Company size: Self Employed

Scout was a great choice for my business

Used Daily for 1-5 months
Reviewed on 2019/11/26
Review Source: Capterra

Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously.

Pros

Scout is easy to use and reliable. In the field I need software to work properly, every time. I can't waste precious time uninstalling and re-installing an app and with Scout I don't have to. The app is gorgeous and my clients seem to love it as much as I do.

Cons

The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.). This is something our previous software had and I've been telling my clients "It's coming" for a little over two months. But I am confident it is coming and I appreciate that Scout takes the time and care to do things properly - you don't want glitches with payments.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Leigh C.
Industry: Recreational Facilities & Services
Company size: 2-10 Employees

Excellent app

Used Daily for 1-5 months
Reviewed on 2020/10/25
Review Source: Capterra

I wouldn’t be without it

Pros

I love the ease of booking appointments and my clients also love the app and how easy it is to add pets and book appointments

Cons

I would like an option to turn off photo check in the dogs aren’t always easy subjects to photograph

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Camille N.
Industry: Hospitality
Company size: Self Employed

Needs some tweaking...

Used Daily for 1-5 months
Reviewed on 2019/05/27
Review Source: Capterra

Won't be renewing if the annual fee & Braintree fees remain as high as they are.

Pros

I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.

Cons

Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.

Response from PetMethod

Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns:

Pricing
Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares on the market.

Credit Card Fees
Credit card fees are currently not something we control. If you look at competing softwares, they generally all offer the same rates and that's because it's dictated by the payment processing companies. 2.9% + .30 is a standard across the industry. We are working with Braintree to negotiate lower rates in bulk, but it's not something that they budge on easily.

Other Functions
We can definitely always improve and will continue to do so. For alerts direct to your phone, the vast majority of customers take advantage of our email alerts.

Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Wanye S.
Industry: Consumer Services
Company size: Self Employed

Makes you look more professional!

Used Daily for 1-5 months
Reviewed on 2020/11/11
Review Source: Capterra

It’s been excellent

Pros

I’ve had scout for my business since August 2020 and I’m still learning new thing about the software. It’s made me and my business look more professional and clients love it.

Cons

That we have to pay to use the online payment process but it is okay.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,5/10
Based on 64 user ratings
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Scout Pricing

Scout Pricing

Starting from
US$25,00/month
Free Trial
Subscription
Value for money

$25/month for up to 1 user. $15/month for each additional active user.
Annual subscription: $250
Contact Scout for more details.

$25/month for up to 1 user. $15/month for each additional active user.
Annual subscription: $250
Contact Scout for more details.

Value for Money
4,9/5
Based on 64 user ratings
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Scout Features

Scout Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,6/5
Based on 64 user ratings
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Categories

Additional information for Scout

Additional information for Scout

Key features of Scout

  • Billing & Invoicing
  • Client Management
  • Credit Card Processing

Scout FAQs

Scout FAQs

Below are some frequently asked questions for Scout.

Q. What type of pricing plans does Scout offer?

Scout offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Subscription

Free Trial: Available

$25/month for up to 1 user. $15/month for each additional active user. Annual subscription: $250 Contact Scout for more details.

Q. What are the main features of Scout?

Scout offers the following features:

  • Billing & Invoicing
  • Client Management
  • Credit Card Processing

Q. Who are the typical users of Scout?

Scout has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does Scout support?

Scout supports the following languages:

English

Q. What type of pricing plans does Scout offer?

Scout has the following pricing plans:

Subscription

Q. Does Scout support mobile devices?

Scout supports the following devices:

Android, iPhone, iPad

Q. What other apps does Scout integrate with?

Scout integrates with the following applications:

Braintree, Google Calendar, Microsoft Outlook

Q. What level of support does Scout offer?

Scout offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials