Protractor

Cloud-based automotive store management solution

4,7 /5 (29 reviews) Write a Review!

Protractor Overview

What is Protractor?

Protractor is a cloud-based automotive management solution designed to help small to midsize auto shops manage estimates, scheduling, operations, inspections, invoicing, and more. The platform enables users to send customers automatic reminders, track revenue performance, and monitor key metrics in real-time.

Protractor’s key features include work wizard review, automated reminders, calendar integration, real-time job tracking, current order status, activity flags, and electronic records. The inspection module allows users to digitally inspect all vehicles and upload document findings directly to work orders. Protractor also enables users to maintain repair recommendations and deferred work lists for future references.

Protractor comes with an integrated Customer Relationship Management (CRM) system, which allows enterprises to automate communication. Users can send customers links for reviews and discount coupons, as well as notify them about upcoming or missed appointments. Protractor’s drag-and-drop functionality assists managers with scheduling and assigning available slots to technicians.

Protractor offers a customizable report manager and dashboard, allowing shop owners to track revenue performance with real-time analytics and key metrics. Users can track sales and gross profit per technician and run incentive programs for the sales team. The solution integrates with various third-party applications such as X-Charge, AutoFlow, 360 Payments, AutoServe1, and more.

Protractor Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Protractor Software for pricing details.


Protractor Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Protractor dashboard
Protractor inspection module
Protractor original equipment manufacturer (OEM) service
Protractor customer reminder
Protractor work order screenshot
Protractor video Protractor screenshot: Protractor dashboard Protractor screenshot: Protractor inspection module Protractor screenshot: Protractor original equipment manufacturer (OEM) service Protractor screenshot: Protractor customer reminder Protractor screenshot: Protractor work order screenshot

Protractor Reviews

Protractor Reviews

Overall rating
4,7
/
5
Excellent
25

Very good
2

Average
0

Poor
1

Terrible
1

Value for Money
4,9
Features
4,9
Ease of Use
4,5
Customer Support
4,7
93% recommended this app
Josh K.

Great POS Software with Excellent Customer Service


Daniel F.

AMS is the only company you should consider when making your decision.

AMS as a company is the best part of the experience! I delayed the conversion for about a year because I was agonizing over the learning process of changing the POS. Now looking back, I wasted a year of waiting. AMS made the process so easy! They are well versed in the product they support and they held our hand during the entire journey. AMS educated us extremely well before going live. On the day we went live, our personal trainer was there the whole day walking us through all the things we forgot. There was a total of one day where we struggled and I can't say it was a full day. [SENSITIVE CONTENT HIDDEN] is the best part of my experience! He is ALWAYS available to answer my question. He is always available to log in and help me through the more advanced questions. [SENSITIVE CONTENT HIDDEN] was our trainer and he went over and above to make sure we were comfortable with the software and be available to answer our questions. Great job [SENSITIVE CONTENT HIDDEN] at making sure you did not launch a support company without thoroughly training your crew! AMS is the only choice if want to buy Protractor!


George H.

Broken Promises

Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program.
I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax.
I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem.
I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it.
With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee.
This is due to the support it requires. We are looking at previous data only and NEVER need customer support???
If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING.


Tim S.

Protractor review

We had data corruption and the old software wasn't keeping up with new technology. Protractor is cloud based.


Brian H.

Awesome Very User Friendly System

Dependability and stable system, cloud based system with no back ups or disc needed. Made hardware expense much less


Josh K.
Industry: Automotive
Company size: 11-50 Employees

Great POS Software with Excellent Customer Service

Used Daily for 2+ years
Reviewed on 2019/03/09
Review Source: Capterra

Pros

The customer service team would answer my calls ANYTIME day or night. I believe I even called on a Saturday once and got a response.

Cons

They made it hard to choose another POS software LOL ... they were great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniel F.
Industry: Automotive
Company size: 2-10 Employees

AMS is the only company you should consider when making your decision.

Used Daily for 1-5 months
Reviewed on 2020/03/03
Review Source: Capterra

AMS as a company is the best part of the experience! I delayed the conversion for about a year because I was agonizing over the learning process of changing the POS. Now looking back, I wasted a year of waiting. AMS made the process so easy! They are well versed in the product they support and they held our hand during the entire journey. AMS educated us extremely well before going live. On the day we went live, our personal trainer was there the whole day walking us through all the things we forgot. There was a total of one day where we struggled and I can't say it was a full day. [SENSITIVE CONTENT HIDDEN] is the best part of my experience! He is ALWAYS available to answer my question. He is always available to log in and help me through the more advanced questions. [SENSITIVE CONTENT HIDDEN] was our trainer and he went over and above to make sure we were comfortable with the software and be available to answer our questions. Great job [SENSITIVE CONTENT HIDDEN] at making sure you did not launch a support company without thoroughly training your crew! AMS is the only choice if want to buy Protractor!

Pros

How customizable the reports are in Protractor. In the previous POS system, you got your information from a set of reports. I had to look at several reports to get the info I needed. With Protractor, I can build a dashboard that has all the information I need to look at on one screen. Estimating a large ticket is under 5 minutes, so easy! ROW it took over a half an hour. The time saved pays for the cost of the software. It's all in the cloud so my network issues with ROW have gone away. I can log into the system with my laptop, no more teamviewer.

Cons

The conversion didn't bring over declined services. A little hassle to look back into the old software. As time passes, that issue is slowly disappearing. Not a deal breaker.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

George H.

Broken Promises

Reviewed on 2016/06/02
Review Source: Capterra

Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program.
I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax.
I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem.
I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it.
With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee.
This is due to the support it requires. We are looking at previous data only and NEVER need customer support???
If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING.

Response from Protractor Software

Hi George,

I am very sorry to hear about your experience. Regarding product developments we are constantly updating the Protractor product based on customer requests and work on as quick a schedule as we can. As it happens we do now have an oil sticker integration available. Regarding carfax, there are no known issues at this time except for in a few territories that are out of our control which would be similar to any SMS. Perhaps you are talking about some vin decoding issues which are unrelated to carfax that have been rectified.

Regarding your data, it is always available to you in a file, however it would not be possible to access this without the use of an interface. Unfortunately the best option is to run any reports that you require from the Protractor system while you have access to it, or to maintain a current subscription.

We apologize that you have had an unfortunate experience, but we do stand behind our product and believe that it is a top sms on the market.

Rating breakdown

Ease of Use
Customer Support

Tim S.
Industry: Automotive
Company size: 2-10 Employees

Protractor review

Used Daily for 1-5 months
Reviewed on 2020/08/18
Review Source: Capterra

We had data corruption and the old software wasn't keeping up with new technology. Protractor is cloud based.

Pros

Easy for the service Writers to learn and use.

Cons

The pain of switching to and learning a new system. AMS did a great job of on-boarding us. Still not fun though!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Brian H.
Industry: Automotive
Company size: 2-10 Employees

Awesome Very User Friendly System

Used Daily for 1-5 months
Reviewed on 2019/09/30
Review Source: Capterra

Dependability and stable system, cloud based system with no back ups or disc needed. Made hardware expense much less

Pros

How easy it is to use, speed of making estimates and work orders, the customization to personal needs, support from AMS is second to none

Cons

The fact that AMS Protractator wasn't purchased sooner

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,5/10
Based on 29 user ratings
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Protractor Pricing

Protractor Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Protractor Software for pricing details.

Contact Protractor Software for pricing details.

Value for Money
4,9/5
Based on 29 user ratings
Compare value for money rating with alternatives
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Protractor Features

Protractor Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,9/5
Based on 29 user ratings
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Categories

Additional information for Protractor

Additional information for Protractor

Key features of Protractor

  • Accounting Management
  • Billing & Invoicing
  • Contact Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Scheduling
  • Marketing Management
  • Payroll Management
  • Referral Tracking
  • Sales Tracking
  • Time Management
  • Work Order Management

Protractor FAQs

Protractor FAQs

Below are some frequently asked questions for Protractor.

Q. What type of pricing plans does Protractor offer?

Protractor offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Protractor Software for pricing details.

Q. What are the main features of Protractor?

Protractor offers the following features:

  • Accounting Management
  • Billing & Invoicing
  • Contact Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Scheduling
  • Marketing Management
  • Payroll Management
  • Referral Tracking
  • Sales Tracking
  • Time Management
  • Work Order Management

Q. Who are the typical users of Protractor?

Protractor has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Protractor support?

Protractor supports the following languages:

English

Q. What type of pricing plans does Protractor offer?

Protractor has the following pricing plans:

Subscription

Q. Does Protractor support mobile devices?

We do not have any information about what devices Protractor supports

Q. What other apps does Protractor integrate with?

Protractor integrates with the following applications:

AutoServe1

Q. What level of support does Protractor offer?

Protractor offers the following support options:

Phone Support, Online Support