AMS Protractor
About AMS Protractor
Protractor is a cloud-based automotive management solution designed to help small to midsize auto shops manage estimates, scheduling, operations, inspections, invoicing, and more. The platform enables users to send customers automatic reminders, track revenue performance, and monitor key metrics in real-time.
Protractor’s key features include work wizard review, automated reminders, calendar integration, real-time job tracking, current order status, activity flags, and electronic records. The inspection module allows users to digitally inspect all vehicles and upload document findings directly to work orders. Protractor also enables users to maintain repair recommendations and deferred work lists for future references.
Protractor comes with an integrated Customer Relationship Management (CRM) system, which allows enterprises to automate communication. Users can send customers links for reviews and discount coupons, as well as notify them about upcoming or missed appointments. Protractor’s drag-and-drop functionality assists managers with scheduling and assigning available slots to technicians.
Protractor offers a customizable report manager and dashboard, allowing shop owners to track revenue performance with real-time analytics and key metrics. Users can track sales and gross profit per technician and run incentive programs for the sales team. The solution integrates with various third-party applications such as X-Charge, AutoFlow, 360 Payments, AutoServe1, and more.
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- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Protractor is the Best
Reviewed on 2024/03/12
Pros
I love using Protractor! It is easy and very functional. The customer service is the best. [sensitive content hidden] always assures any issues are resolved efficiently. Wouldn't want to run any other software in the industry!
Cons
I do not have any cons at this time. Protractor does everything I need!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Powerful software that is very customizable.
Reviewed on 2022/05/02
After onboarding and the initial struggles of making a big POS change like this, it has been very...
After onboarding and the initial struggles of making a big POS change like this, it has been very good over all. We do not regret making the switch.
As with any shop POS software, it all comes down to personal preference and is it a good fit for you.
Protractor is a good fit for us.
Pros
The massive number of reports available and the Dashboard function to keep an eye on your bottom line. Very customizable report system. The overall settings allow for much customization. Help is easy to get from other users and the company. The related forums are active with users and company people and usually have your answer quickly. Onboarding assistants are great people that work with you for quite some time before going live. The overall package is great. We don't use it to it's full potential as this program will do ALL of the business accounting as well! We do use and constantly make changes as needed the usual service shop functions. The "Canned Jobs" can be built extremely fleshed out. With some time in, the available library of services, jobs, concerns, etc. can grow quite large and make for good time savings and faster operations. The integrations with Auto Vitals is very good and has helped our shop grow the bottom line.
Cons
Steep learning curve. This program will take some time to learn, and you will have many questions. If you are already somewhat computer savvy, it may not be as big of a deal. If you are not good with computers, it could be a struggle. (But there is plenty of help from the company and other users.) This is a very in-depth program that does SO much!
Reasons for Choosing AMS Protractor
Outgrew the software in general. When we started to use AutoVitals, the program was just over run, and the front counter people were struggling.Switched From
AutoShopReasons for Switching to AMS Protractor
Depth of integrations with currently used software, AutoVitals.-
Review Source
Overall rating
- Ease of Use
- Customer Support
Broken Promises
Reviewed on 2016/06/02
Most shop management systems focus on auto shops needs. Protractor is an accounting program...
Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program.
I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax.
I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem.
I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it.
With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee.
This is due to the support it requires. We are looking at previous data only and NEVER need customer support???
If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING.
Response from Protractor Software
Hi George,
I am very sorry to hear about your experience. Regarding product developments we are constantly updating the Protractor product based on customer requests and work on as quick a schedule as we can. As it happens we do now have an oil sticker integration available. Regarding carfax, there are no known issues at this time except for in a few territories that are out of our control which would be similar to any SMS. Perhaps you are talking about some vin decoding issues which are unrelated to carfax that have been rectified.
Regarding your data, it is always available to you in a file, however it would not be possible to access this without the use of an interface. Unfortunately the best option is to run any reports that you require from the Protractor system while you have access to it, or to maintain a current subscription.
We apologize that you have had an unfortunate experience, but we do stand behind our product and believe that it is a top sms on the market.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AMS is the only company you should consider when making your decision.
Reviewed on 2020/03/03
AMS as a company is the best part of the experience! I delayed the conversion for about a year...
AMS as a company is the best part of the experience! I delayed the conversion for about a year because I was agonizing over the learning process of changing the POS. Now looking back, I wasted a year of waiting. AMS made the process so easy! They are well versed in the product they support and they held our hand during the entire journey. AMS educated us extremely well before going live. On the day we went live, our personal trainer was there the whole day walking us through all the things we forgot. There was a total of one day where we struggled and I can't say it was a full day. [SENSITIVE CONTENT HIDDEN] is the best part of my experience! He is ALWAYS available to answer my question. He is always available to log in and help me through the more advanced questions. [SENSITIVE CONTENT HIDDEN] was our trainer and he went over and above to make sure we were comfortable with the software and be available to answer our questions. Great job [SENSITIVE CONTENT HIDDEN] at making sure you did not launch a support company without thoroughly training your crew! AMS is the only choice if want to buy Protractor!
Pros
How customizable the reports are in Protractor. In the previous POS system, you got your information from a set of reports. I had to look at several reports to get the info I needed. With Protractor, I can build a dashboard that has all the information I need to look at on one screen. Estimating a large ticket is under 5 minutes, so easy! ROW it took over a half an hour. The time saved pays for the cost of the software. It's all in the cloud so my network issues with ROW have gone away. I can log into the system with my laptop, no more teamviewer.
Cons
The conversion didn't bring over declined services. A little hassle to look back into the old software. As time passes, that issue is slowly disappearing. Not a deal breaker.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Very User Friendly System
Reviewed on 2019/09/30
Dependability and stable system, cloud based system with no back ups or disc needed. Made hardware...
Dependability and stable system, cloud based system with no back ups or disc needed. Made hardware expense much less
Pros
How easy it is to use, speed of making estimates and work orders, the customization to personal needs, support from AMS is second to none
Cons
The fact that AMS Protractator wasn't purchased sooner
AMS Protractor FAQs
Below are some frequently asked questions for AMS Protractor.Q. What type of pricing plans does AMS Protractor offer?
AMS Protractor offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Protractor Software for pricing details.
Q. Who are the typical users of AMS Protractor?
AMS Protractor has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AMS Protractor support?
AMS Protractor supports the following languages:
English
Q. Does AMS Protractor support mobile devices?
AMS Protractor supports the following devices:
Q. What other apps does AMS Protractor integrate with?
AMS Protractor integrates with the following applications:
AutoServe1, AutoVitals
Q. What level of support does AMS Protractor offer?
AMS Protractor offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for AMS Protractor.
