FWI is a cloud-based digital signage solution for businesses such as hotels, casinos, schools, convention centers, corporate enterprises, entertainment venues, restaurants, and more. It offers tools to design custom, branded digital signs for display across multiple screens or locations, for a range of purposes including advertising, room booking management, employee communications, interactive customer experiences, event management, and more.
The FWI digital signage platform allows users to upload and store content within one central, cloud-based repository for use at any time. Users can collaborate on screen designs and permissions can be setup to control which employees have access to edit, create, or delete visual communications. FWI’s robust data integration capabilities allow businesses to import data to the system for use in digital presentations, and data can be updated and managed within the FWI tables. The scheduling tool facilitates the management of content across multiple screens by allowing users to schedule presentations in advance. Content can be played across multiple devices including TV screens, iOS devices, Android devices, Windows, and the Samsung Smart Signage Platform (SSP).
Eventually, if you're like me, you'll push the limits of you CMS. I like to do more. Maybe you started out wanting to push images to a single display. However, as your business grows, you may now need to pull live data and push that to your display giving your staff up to date metrics to judge business decisions. Does your current Content Management system provide that? Maybe it doesn't. Maybe you didn't know you needed that. I've discovered over the last twelve years as a designer and CMS admin I needed an overly robust shoe to perform in. I outgrew my last CMS and needed more functionality. FourWinds was that bigger shoe, for me. As I grow to do more with my digital signage the FourWinds platform is growing faster and I can't keep up. Thats a good thing! You don't want to eventually outgrow your shoe, you want your shoe to grow with you. Changing your CMS, because it can't keep up what with your business needs is painful. I done it three times and it's a pain, to say the least. To sum it up, the FourWinds content management system seems to have few boundaries and I like that the most.
If I had to come up with what I like least about the FourWinds software my list wouldn't be long. I have to separate my gripes into two categories. Are my issues caused by the media player I'm choosing to use or is it the software? Most of my gripes are directed at the media player which, really, has nothing to do with the software at all. So, separating the two, I would wish for a way to bulk upload assets. Each month I create, upload and schedule 40-60 promotional assets. If I could select, schedule, set duration of play, days to play, upload, etc. as a bulk list without doing it one at a time would save me considerable time. That would be what I like least about this software.
I have done countless projects using FWi as the foundation for our solutions. No matter what the project required, I was able to get it done with FWi. They have some of the best features available for data integration, content playback, performance, and network management. It's also quick to pick up and use without any training if you're just trying to get content on to some screens quickly. For those looking to do very complex projects, the software is powerful and can do just about anything, but you may need to be somewhat familiar with more advanced technical concepts. No "wizards" found here.
The way locations, templates and content cascade down the network tree is both familiar and intuitive, but don't let the simplicity fool you: there are powerful features and settings just under the surface if you know where to look that allow you to build almost anything you can think of.
Accomplishing complex solutions like integrating unique data structures or getting certain behaviors to function properly can involve some trial and error. Documentation for more advanced abilities in the past has been notoriously lacking, although there has been some improvement since they switched to their community portal. The appearance of the CMD software seems a bit antiquated, like old Windows programs.
Great customer service that is quick to repsond and offer insights in solving problems we have encountered with our deployment.
We had 3 old systems, one for wayfinding, one for signage and 1 a bit of both. Four Winds Interactive allowed us to consolidate our signage/wayfinding into 1 system and gain loads of functionality at the same time.
I could build the system I imagined from scratch utilizing Four Winds Interactive. This included creating my own templates, design and touch functionality to make it work best for our audience. It could integrate with 3rd party data utilizing JSON or XML which makes it extremely versatile.
Many past problems I have run into including documentation, etc are being actively addressed by the company with enhancements coming to the customer portal.
Content Manager Desktop is only available on Windows (which creates extra steps for Mac users like myself) but with their new Cloud system I need to open Content Manager Desktop less frequently.
In higher education, we're trying to improve the student experience so that we can attract and retain students. FWI helps to keep students engaged with what is happening on campus.
The strongest aspect of FWI signage software is the ability to integrate with so many sources of data, including RSS, XML, SQL, and JSON. This has allowed us to greatly reduce the time spent manually managing sign content, as the signs update themselves as information is entered into our many different systems of record which serve as sources of content/data.
The Content Manager Desktop application, as it exists currently, is Windows-only and is much too complex for a beginning user who will only need to make simple image/video content updates. The application is incredibly powerful and makes sense to a power user, but I'm glad to see the FWI Cloud content library start to become available to serve the needs of basic content contributors.
FWI has been a great partner for over 10 years now, providing a solution that has grown with our digital needs in hospitality, while providing a great service and support over the years.
Ease of use, and flexibility. Being cloud based also provides the ability to make changes quickly and on the fly as needed. It is great to be able to deploy these players rather quickly and have the flexibility to do so as needs and client demands change.
Not much that I have not liked about this software. This is not a negative comment regarding the software, but being a cloud based solution it is critical to have a proper infrastructure behind this solution. This solution does not require a high amount of bandwidth to manage, but it is critical to have a stable connection to get the full benefits. This is specially important when pushing large contents like videos or HD images from the content manager to the players.
Contact FWI for pricing information.
Below are some frequently asked questions for FWI.
FWI offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact FWI for pricing information.
FWI offers the following features:
FWI has the following typical customers:
Large Enterprises, Mid Size Business
FWI supports the following languages:
FWI has the following pricing plans:
FWI supports the following devices:
Android, iPhone, iPad
FWI integrates with the following applications:
Facebook, Google Calendar, Instagram, Salesforce Sales Cloud, SharePoint, Twitter
FWI offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support