PrimeRx
About PrimeRx
PrimeRx is a pharmacy management system for independent, retail pharmacies, multi-store owners, and hospitals which supports custom workflows and automated fill, bill and communication processes. Native mobile apps for iOS and Android give users the flexibility to access and manage their data on-the-go, via mobile and tablet devices.
PrimeRx offers a complete pharmacy dispensing solution, allowing users to manage patient and provider intake, process claims, labeling and dispensing, as well as inventory, all from the same, central platform. PrimeRx helps users streamline their workflow through automated outbound patient calls, text messages, and emails. Other key features include adherence scorecards and reporting, predictive modeling, and synchronized refills.
PrimeRx supports an automated refill management system, helping users fill electronic prescriptions by looking up existing patient, prescriber and drug inventory data. The automated refill system also syncs all refills to a particular date, and automatically queues up the day’s scheduled refills. Custom workflow and reporting tools enable users to generate electronic orders, manage incoming prescriptions and prescription pickups, as well as check cost comparisons between wholesalers, and more.
The patient status board allows pharmacies to communicate with patients while they wait for their prescriptions, and inform them of where they are in the prescription-processing queue.
Key benefits of PrimeRx
• Refill Compliance Dashboard: Send Refills Due, Refill Requests, Monitor Missed Refills and Refill Gaps, all from one easy-to-understand Refill Compliance Dashboard.
• Stay in touch with your patients: Outbound Calling, TXT/SMS Messages, Emails to communicate information related to Refill Alerts, Dose Alerts, Pickup Alerts, Greetings, and other messages.
• Customized Workflow Management and Reports
• Tools to facilitate 5-Star ratings, medication synchronization, clinical assessments, patient communication, business analytics functions, and patient medication adherence reports.
• Electronic Data Interchange (EDI) enabled for ordering, inventory, and reconciliation
• Scan patient’s driver’s license to start patient file
• Time stamped notes ledger for each patient file
• Add Tasks or To Do List with the systems built in electronic reminders and follow-up messaging tools.
• Patient insurance eligibility check
• Search Prescribers National Database
• Find medications through a National Drug Code Directory (NDC) drug list
• Over 20 Pharmaceutical Distributors and Drug Wholesaler integrations: AmerisourceBergen Corporation, Cardinal Health, H.D. Smith, McKesson Pharmaceutical and more.
• Insurance transmission results showing estimated DIR fees
• COVID-19 vaccine-related workflows, including patient enrollment and scheduling, billing, and reporting
• Contactless Payments through PrimeRxPAY. With PrimeRxPAY, pharmacies can manage co-pay collection and issuance of receipts. PrimeRxPAY allows patients to complete their co-pay transactions before the medication is picked up in the pharmacy, by the curbside, or delivered.
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It took me only a couple of weeks to learn the essentials!
Reviewed on 2018/05/17
Stress free billing. Most important
Stress free billing. Most important
Pros
Everything is on one page and there's no need to go thru several steps to process claims. I like how the claim status and billing info is displayed with all the information of the claim amount.
Cons
Boxed error messages that come up sometimes which show flaws in programming
Dual billing insurances are a two step process. You can't bill two insurances together. I would love to see Will call items in blue, as the current way that color is only for filed prescriptions.
Response from Micro Merchant Systems
Dear PrimeRx User,
Thank you for your comments - we do appreciate the 5 star ratings and your continuous support.
Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically.
Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for customization - hence this should be addressed as well.
Thank you,
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
MMS is THE system of today & tomorrow
Reviewed on 2024/10/03
I have worked with MMS since 2017 & really like the constant updates to their system as the...
I have worked with MMS since 2017 & really like the constant updates to their system as the pharmacy profession evolves
Pros
It's pretty easy to navigate the system & having training videos "on demand" helps with new hires or brushing up on specific parts of the system not used as often.
Cons
The medication cost (patient pay $ amount) isn't retained with every refill or editing rx's.
Response from Micro Merchant Systems
Gretchen,
Thank you so much for your review! We're thrilled to hear that you find MMS easy to navigate and that the training videos have been helpful for onboarding and refresher training.
We appreciate your feedback regarding the retention of medication costs with refills or edits, and we'll definitely take that into consideration for future improvements. It's wonderful to have a long-term user like you, and we’re committed to continuing our updates to meet the evolving needs of the pharmacy profession. Thanks again for your support since 2017.
Thank you,
Michele Daniels
Maketing & Commincations Manager
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Sometimes ARGG!
Reviewed on 2024/10/15
Requires extra work on many topics. Processing is normally ok with exceptions
Requires extra work on many topics. Processing is normally ok with exceptions
Pros
As good as any other system with some perks:
Product size correction
House account
Verification of patient rx groups
Cons
Drug change on refill, royal pia. Drugs contracts change and many drugs are not available. Who's the Einstein that figured that out.
Inability to change co-pays per our price list (discounted electronic coupons)
Inability to charge on house accounts with out signing. we are in an assisted living facility. nurses need to pick up rxs and jams up our register line.
inabilty to charge credit cards from processing terminal for rxs that are mailed out
Need to add many drugs not in the system.
Email and texting function is too expensive.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PrimeRx is one of the BEST!!!
Reviewed on 2024/10/08
I've had a wonderful experience with PrimeRx. Even when the whole Change healthcare scenario...
I've had a wonderful experience with PrimeRx. Even when the whole Change healthcare scenario happened, the agents stayed in touch and emails were sent regularly, giving us clarity on how to proceed.
Pros
It is extremely user friendly. Even if we get stuck on anything the chat option to connect to agents is extremely useful. I've used this feature several times especially when I've had a patient waiting to pick up their prescription.
Cons
I wish the new design was better than the classic theme.
Response from Micro Merchant Systems
Thank you for the fantastic review and for calling PrimeRx one of the best! We're thrilled to hear you find the system user-friendly and that the chat support has been so helpful, especially during critical moments like patient pickups.
We appreciate your feedback about the new design and will share it with our team as we continuously work to improve your experience. We're also glad our agents were able to provide clarity and support during the Change Healthcare transition—keeping communication clear is a top priority for us.
If you ever need further assistance, don’t hesitate to reach out at [email protected]. We're always here to help!
Thank you for choosing PrimeRx, and we look forward to continuing to serve you!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
health america pharmacy review
Reviewed on 2024/10/15
excellent customer service very courteous and considerate
excellent customer service very courteous and considerate
Pros
easy to navigate thru prescription processing
Cons
nothing the system is great and navigating processing prescription is a breeze if any errors occur i can call customer service and with in minutes issue resolved
Response from Micro Merchant Systems
Stephanie<
Thank you for your fantastic review! We’re thrilled to hear that you find our system easy to navigate and that processing prescriptions has been a breeze for you. It’s great to know that our customer service team is delivering excellent support and resolving any issues quickly.
Your kind words about our courteous and considerate staff mean a lot to us. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re always here to help at [email protected].
Best regards,
The PrimeRx Team
PrimeRx FAQs
Below are some frequently asked questions for PrimeRx.Q. What type of pricing plans does PrimeRx offer?
PrimeRx offers the following pricing plans:
- Starting from: US$300.00/one-time
- Free Trial: Not Available
Q. Who are the typical users of PrimeRx?
PrimeRx has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does PrimeRx support?
We do not have any information about what languages PrimeRx supports
Q. Does PrimeRx support mobile devices?
PrimeRx supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does PrimeRx integrate with?
PrimeRx integrates with the following applications:
CaraSolva Caregiver Management Suite, Change Healthcare Platform, ChartMeds, CoverMyMeds Platform, Digital Pharmacist, ECP, Eldermark, Jotform, Omnicell, Omnisys, Qualifacts CareLogic, QuickBooks Online, SureCost, SynMed, iCareManager
Q. What level of support does PrimeRx offer?
PrimeRx offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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Pharmacy Software
