About PrimeRx

PrimeRx is a pharmacy management system for independent, retail pharmacies, multi-store owners, and hospitals which supports custom workflows and automated fill, bill and communication processes. Native mobile apps for iOS and Android give users the flexibility to access and manage their data on-the-go, via mobile and tablet devices.

PrimeRx offers a complete pharmacy dispensing solution, allowing users to manage patient and provider intake, process claims, labeling and dispensing, as well as inventory, all from the same, central platform. PrimeRx helps users streamline their workflow through automated outbound patient calls, text messages, and emails. Other key features include adherence scorecards and reporting, predictive modeling, and synchronized refills.

PrimeRx supports an automated refill management system, helping users fill electronic prescriptions by looking up existing patient, prescriber and drug inventory data. The automated refill system also syncs all refills to a particular date, and automatically queues up the day’s scheduled refills. Custom workflow and reporting tools enable users to generate electronic orders, manage incoming prescriptions and prescription pickups, as well as check cost comparisons between wholesalers, and more.

The patient status board allows pharmacies to communicate with patients while they wait for their prescriptions, and inform them of where they are in the prescription-processing queue.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

PrimeRx: Mobile home page screenshot
PrimeRx: Summary reports screenshot
PrimeRx: Graphical pharmacy data presentation screenshot
PrimeRx: Select a pharmacy store screenshot
View 5 more
PrimeRx screenshot: PrimeRx: Mobile home page screenshot PrimeRx screenshot: PrimeRx: Summary reports screenshot PrimeRx screenshot: PrimeRx: Graphical pharmacy data presentation screenshot PrimeRx screenshot: PrimeRx: Select a pharmacy store screenshot

Features

Total features of PrimeRx: 22

  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Automated Billing
  • Barcode Scanning
  • Business Analysis
  • Claims Management
  • Communication Management
  • Compliance Management
  • Data Synchronization
  • Electronic Signature Capture
  • Forms Management
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Inventory Management
  • Labeling
  • Real Time Data
  • Records Management
  • Status Tracking
  • Summary Reports
  • Two-Way Audio & Video
  • Workflow Management

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ZibMEDS

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#2 Alternative to PrimeRx
ZibMEDS is a cloud-based, white-labeled pharmacy platform designed to help pharmacy chains manage their online catalog...

Cerner PowerChart

3,8
#3 Alternative to PrimeRx
Cerner PowerChart software is multi entity electronic medical record (EMR) creator which helps clinicians to store and...

Winpharm

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#4 Alternative to PrimeRx
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Reviews

Overall rating

4,1 /5
(43)
Value for Money
4/5
Features
4,2/5
Ease of Use
4,4/5
Customer Support
4,1/5

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Showing 5 reviews of 43
Ernie N.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

easy to use and teach- very happy with the product

Reviewed on 2018/05/10

Pros

support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.

Cons

hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.

Response from Micro Merchant Systems

Dear PrimeRx User,
Firstly, we do appreciate the fact that you took out the time to provide a testimonial.

We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price.
We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required.

This gives you the choice along with the savings.

We value your feedback and will come back to you with a possible solution that may work for your benefit.

Thank you for always supporting us

Jenny L.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PrimeRX Review

Reviewed on 2020/10/13

We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and...

We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners.

Pros

The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well.

Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions.

The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space.

Cons

There's nothing I don't like about this software

Response from Micro Merchant Systems

Dear Jenny,
Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!

Meyer D.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Skrillex-Promises

Reviewed on 2020/07/10

False promises, ended up transferring and now regretting. Theses guys don’t know Pharmacy and...

False promises, ended up transferring and now regretting. Theses guys don’t know Pharmacy and independent pharmacy ownership. They just know $$$$$

Pros

Lots of options and capabilities. However...

Cons

Capabilities does not mean it’s actually implemented and practiced. Promises from uppper management to tweak and improve certain functions but empty promises

Response from Micro Merchant Systems

Sir,
Your review is duly noted. We make all our efforts to service our clients with the best of products and services.
Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly.
We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner.
Hopefully after which you will change your opinion about our products and service.

Nicole W.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Softwar is improving

Reviewed on 2020/02/13

Lots of bumps in the road. And a big learning curve. This last update has improved many things...

Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time.

Pros

Pharmacist Verification of prescriptions.
Ability to order from 2 wholesale companies within the software.
Be able to search by drug name within patient profile.

Cons

Inability to search by Rx number.
Inability to put a hard expiration stop date on insurances.
Customer service isn't always helpful and usually short or snooty with me when I call in.

Response from Micro Merchant Systems

Thank you for the 4 star review!

Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat.

Chat: www.micromerchantsystems.com
Kindly call 516-408-3999
Email: [email protected]
If you need one-on-one training email us at
[email protected]

Aparna R.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Highs and lows

Reviewed on 2019/08/12

Pros

Very user-friendly easy to use. Can train someone to use the software in matter or hours.

Cons

Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing.

Response from Micro Merchant Systems

Dear Aparna,
Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you.

Also please use our support resources by sending your queries to [email protected]
For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you.
For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner.

Sincerely yours,
Marketing Manager

Showing 5 reviews of 43 Read all reviews

PrimeRx FAQs

Below are some frequently asked questions for PrimeRx.

PrimeRx offers the following pricing plans:

  • Starting from: US$150,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact Micro Merchant Systems for pricing information.

PrimeRx offers the following features:

  • Claims Management
  • Forms Management
  • IVR / Voice Recognition
  • Inventory Management
  • Multi-Store Management
  • Workflow Management

PrimeRx has the following typical customers:

Large Enterprises, Mid Size Business

PrimeRx supports the following languages:

English

PrimeRx supports the following devices:

Android, iPhone, iPad

PrimeRx integrates with the following applications:

Capture

PrimeRx offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for PrimeRx.