Tekmetric

4.8 (100)
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Cloud-based automotive shop management solution

About Tekmetric

Tekmetric is an automotive shop management system that helps repair business track shop metrics, handle repairs, manage customers, and more. It provides access to key metrics in real time. It equips service advisors with the tools they need to facilitate the repair process and build trust with customers. The tool guides technicians to do the best job possible and cover each and every detail.

Tekmetric offers integrations with several third-party applications, including PartsTech, Kukui, WORLDPAC, Nexpart, MyShopManager, CARFAX, and The Back Office. Tekmetric’s API also gives shops the ability to use other preferred integrations so they can fine-tune their operations. It enables owners to sell more repair work, and track declined jobs with customer profiles and notes. Pull up a complete history of the vehicle with integrated CARFAX vehicle history reports. Give customers a transparent view of necessary repair work by leveraging photos and videos in our intuitive, interactive digital vehicle inspection. It helps manage repair process with an intuitive Job Board that tracks and traces all outstanding work. Provide clear insights and guidance to technicians with Tekmetric’s Tech Board so that all repairs are completed in a timely manner, and details don’t fall through the cracks. Respond to customer questions and update guests directly inside of Tekmetric’s user interface with Tekmessage True Two-Way Texting. Collect payment with Tekmerchant Text-to-Pay for a touchless, modern, customer experience.


Key benefits of Tekmetric

•Tekmetric is a shop management system that helps manage teams and customers, handle shop operations, and maximize business performance.

•The tool helps manage average repair order, car count, and gross profit dollars.

•It offers real-time business intelligence and easy-to-analyze reports.

•Tekmetric integrates with several third-party solutions such as CARFAX, PartsTech, NexPart, and Kukui.

•Users can build customer trust and loyalty with a modern approach to customer care, including a visual digital vehicle inspection and email & text notifications.


Images

Tekmetric Software - Tekmetric tire inspections
Tekmetric Software - Tekmetric part order notifications
Tekmetric Software - Tekmetric shop dashboard
Tekmetric Software - Tekmetric text messaging
Tekmetric Software - Tekmetric customer lifetime statistics
Tekmetric Software - Tekmetric customer invoices
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Tekmetric video
Tekmetric Software - Tekmetric tire inspections
Tekmetric Software - Tekmetric part order notifications
Tekmetric Software - Tekmetric shop dashboard
Tekmetric Software - Tekmetric text messaging
Tekmetric Software - Tekmetric customer lifetime statistics
Tekmetric Software - Tekmetric customer invoices

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4.8 (100)
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Starting Price

US$199.00
month
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month

Pricing Options

Free version
Free trial
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Features

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.8 /5
(100)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.8/5

Already have Tekmetric?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 100
G. Frank
G. Frank
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Tried and Failed

Reviewed on 2021/08/24

My overall experience with Tekmetric is that I would love to have the program operating in my shop...

My overall experience with Tekmetric is that I would love to have the program operating in my shop but I found it too hard to implement under current circumstances with the current work force. I was 67 years old and just found it too exhausting so we gave up and went back to our previous system. If I don't get out of the business I make take a future crack at it again. Hopefully I will have better staff to help me if I do and since Tekmetric is constantly tweaking the product it may be easier to implement then.

Pros

What I like most about the sofware is the ability to implement detail inspections with video inspections. The software has a lot of great features and seems to be cutting edge and constantly undergo improvement. It seems to be the number one software that shops are mirgrating to.

Cons

What I liked least was it was difficult to learn and didn't seem intuitive enough. The period of time that we had to do tutorials and learn the system was not long enough for me. The other item is the labor guide employed by Tekmetric. There are a lot of comments that the labor time is too low on many jobs. You don't like having to bounce around and verify labor times.

Response from Tekmetric

Hey Frank! Thank you for taking the time to review Tekmetric as your feedback is extremely valuable to us. Like you, most of our shops really find the DVI tool to be beneficial for their shops. I hate to hear that you had a hard time in the transition and want to you know that it is our number one goal to make sure all of our shops are comfortable with Tekmetric so we do offer a variety of training options including the training hub videos, live webinars, one -on-one training, and onsite training. We offer these tools because we know how hard it can be to make a software switch, especially if you have been using your legacy software for several years.

As you said, we are constantly updating Tekmetric and the Labor Guide is one of those items that we are consistently updating.

If you do make the decision to come back to Tekmetric please do not hesitate to utilize the various training rules and ask for some additional hand holding because we are willing to accommodate your shop!

Michael
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why switch?

Reviewed on 2021/08/12

Being able to better direct time and energy . building custom reports and inspections.

Being able to better direct time and energy . building custom reports and inspections.

Pros

Integration was a snap- Don't miss the opportunity to learn the program during the training phase.- This is most critical. Features are everywhere and your opinion matters. This software is updated usually a couple of times a week- If you want a change- someone else probably does too. They are great at responding to suggestions and incorporate this into their platform weekly.

Cons

My mistake in not saving my work. It was a change from my previous platform and took some time to change my old habits. Running with the big systems for 30 years left me out of the loop of some modern technology.

Response from Tekmetric

Hey Michael! Thank you for taking the time to review Tekmetric. We understand that it can take a lot of work when switching from a system you spent 30 years with to a new one so we are thrilled to hear that you are happy with the results of the switch! It is our overall goal for our software to make your shop more efficient, generate more revenue, and make your life as a shop owner easier which is why we developed the Feature Request Board to get your insight on what you want to see in the software, so thank you for submitting your input! It is shop owners like you that allow us to get better every day. Thank you again for reviewing Tekmetric.

Thomas
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

As a technician, we are getting jabbed by labor Times.

Reviewed on 2023/04/25

It's just miserable, worst program that I have ever used in my Mechanic / Technician Career

It's just miserable, worst program that I have ever used in my Mechanic / Technician Career

Pros

I like nothing about this product, NOTHING.

Cons

I have to look up actual book time on ProDemand/Mitchell to make sure that I get the correct labor time. I am essentially having to write my tickets twice.

Rickey
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product for automotive repair shop, highly recommended

Reviewed on 2021/08/12

Tekmetric was the best choice for our company. We were struggling to keep everything organized,...

Tekmetric was the best choice for our company. We were struggling to keep everything organized, filed and billed. Tekmetiric does it all for us

Pros

User friendly
Did not take a rocket scientist to learn how to use this software.

Cons

Can't think of anything I don't like about this software

Alternatives Considered

Manager SE

Reasons for Choosing Tekmetric

It just made sense to upgrade to a software that provided all our needs in one place. Plus the price is good, really good for the features that we have

Switched From

ALLDATA

Reasons for Switching to Tekmetric

After researching each of the three and doing a comparison of Alldata, Mitchell 1 and Tekmetric. Tekmetric proved to be the best product for our company, and the best price. Being user friendly, with the ability to contact customer service at anytime with questions, which are answered quickly, everything just was a perfect fit for us.

Response from Tekmetric

Hey Rickey! Thank you for taking time to review Tekmetric! We are thrilled to hear that your shop has benefited from the software in having everything you need in one system. Thanks again for reviewing Tekmetric.

Elijah
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best auto shop management software on the market today with the best team behind it!

Reviewed on 2021/08/12

Going to cloud based software was a game-changer. My entire team now uses the software and relies...

Going to cloud based software was a game-changer. My entire team now uses the software and relies on it for information sharing. We simply couldn't do that before. We were always chasing paper, looking for notes, digging in file cabinets, etc. The integrated DVI has solved all those problems and strengthened our customer's trust in our processes and integrity.

Pros

The thing I love the most about Tekmetric is how quickly new hires can be proficient with the system. It is truly intuitive and anyone that can operate a web browser can be up and running the first day and fluent within a week.

Cons

Honestly, most of my pain points have been fixed. I started with Tekmetric when it was in beta and back then there were some significant weaknesses but they have been addressed. I really do not have an complaints. Probably the only think I miss even a little bit is integration with service info.

Showing 5 reviews of 100 Read all reviews

Tekmetric FAQs

Below are some frequently asked questions for Tekmetric.

Tekmetric offers the following pricing plans:

  • Starting from: US$199.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Unlimited users per subscription. No contracts. Every plan includes: Repair Orders Appointments Inventory Orders/Returns Reporting Customers Vendors Canned Jobs Inspections Employees

Tekmetric has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Tekmetric supports the following languages:

English

Tekmetric supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Tekmetric integrates with the following applications:

360 Payments, ALLDATA, AutoOps, AutoVitals, Autoflow, Back Office Suite, Broadly, Cinch, Flock, Kukui, MyShopManager, Nexpart Distribution Management, PartsTech, Podium, ProDemand, RepairLink, ShopHero, Shopgenie, Slack, Steer, SureCritic Reviews, WickedFile

Tekmetric offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Tekmetric.