Reward Gateway

Employee engagement and recognition platform for enterprises

About Reward Gateway

Reward Gateway is a cloud-based employee engagement platform, which assists large enterprises with employee reward and recognition. Key features include peer-to-peer nominations, award delivery, communications, survey creation, benefits administration, push notifications and live alerts.

The platform showcases individual and team achievements through a real-time feed, allowing employees to interact via comments and likes. Employees can send customized eCards to recognize colleagues and celebrate milestones. Users can create videos and content pages to share company news, deliver messages to segmented audiences, and send push notifications and live alerts to increase engagement. Reward Gateway comes with a library of editable survey templates, which allows human resource teams to collect employee feedback and measure the effectiveness of employee engagement programs through custom surveys.

Reward Gateway includes an employee discount module which enables managers to distribute in-store as well as online vouchers and retailer discount schemes. Employees can download the branded mobile application to join voluntary benefits programs, access vouchers and cashback offers, and manage online shopping activities.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

Reward Gateway eCard screenshot
Reward Gateway branded webpage screenshot
Reward Gateway deals screenshot
Reward Gateway wallet screenshot
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Reward Gateway video
Reward Gateway screenshot: Reward Gateway eCard screenshot Reward Gateway screenshot: Reward Gateway branded webpage screenshot Reward Gateway screenshot: Reward Gateway deals screenshot Reward Gateway screenshot: Reward Gateway wallet screenshot

Features

Total features of Reward Gateway: 55

  • Activity/News Feed
  • Automated Scheduling
  • Benchmarking
  • Benefits Management
  • Blogs
  • Campaign Segmentation
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Document Templates
  • Employee Communities
  • Employee Database
  • Employee Directory
  • Employee Profiles
  • Employee Recognition Software
  • Employee Reward Programs
  • Engagement Analytics
  • Event Management
  • Feedback Management
  • Goal Management
  • Interactive Content
  • Manager-to-Peer Recognition
  • Mention Management
  • Milestone Tracking
  • Mobile Alerts
  • Mobile Survey
  • Negative Feedback Management
  • Newsletter Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Promotions Management
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Real Time Notifications
  • Recognition Tracking
  • Reporting/Analytics
  • Response Validation
  • Rewards Catalog
  • Rewards Points
  • Skip Logic
  • Social Recognition
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • URL Customization
  • eCards

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Reviews

Overall rating

4,9 /5
(22)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,8/5
Customer Support
4,8/5

Already have Reward Gateway?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 22
Dean B.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product and company

Reviewed on 2019/10/14

Having the software has helped us with staff retention and communication. A really good overall...

Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.

Pros

An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools

Cons

Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.

Stefany C.
Overall rating
  • Industry: Banking
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing product for engagement

Reviewed on 2020/04/07

I am super happy with Reward Gateway, can't say enough great things about the service, the...

I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product.

Pros

Ease of use
Customer Service
Quick response time
Effectiveness of recognition and rewards
Shopping site is a bonus

Cons

There is NOTHING I dislike about this product,super happy with it.

Tom W.
Overall rating
  • Industry: Entertainment
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Quality interface backed by intuitive functionality

Reviewed on 2017/05/22

Pros

I appreciate the ease of use for our employees and for myself as an administrator. The service provided by Reward Gateway is also excellent, helping us to extract the most value possible from our investment.

Cons

Whilst the functionality works exactly as advertised, its been difficult to gain traction with our workforce in relation to the cashback feature (a totally on-line shopping experience).

Response from Reward Gateway

Hi Tom

Thanks a lot for leaving us some great feedback on Capterra. It¿s great to hear such positive feedback on the interface and functionality. We understand how important user experience is to your people if they want to regularly engage with the platform, so this is a top priority with our team of developers.

I¿m really pleased to hear that our service is hitting the mark also, I¿ll certainly pass that back to the team and give them a well done!

As for gaining traction with Cashback, we have something coming soon which should help here! We¿ll be launching the employee app SmartSpending¿ this July, giving easier access to online Cashback purchases. This should really help and we can¿t wait to share more information on this soon.

Thanks again for taking time out to leave us a review, we really appreciate it.

Best wishes,
Megan

Tony C.
Overall rating
  • Industry: Education Management
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to navagate round and find work news and information. Savings are fab!

Reviewed on 2017/05/16

Saving money, easy to access information

Saving money, easy to access information

Pros

Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;

Cons

Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!

Response from Reward Gateway

Hi Tony,

Thanks for your detailed review of SmartHub®.

Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned.

UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon.

We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers.

Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer!

Best wishes,
Charlie

Paul S.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights...

Reviewed on 2017/11/13

Pros

I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use.
SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.

Cons

I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.

Response from Reward Gateway

Hi Paul,

So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail.

We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers.

Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way!

Best wishes,
Charlie

Showing 5 reviews of 22 Read all reviews

Reward Gateway FAQs

Below are some frequently asked questions for Reward Gateway.

Reward Gateway offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Contact Reward Gateway for pricing details

We do not have any information about Reward Gateway features

Reward Gateway has the following typical customers:

201-500, 501-1 000, 1 001+

Reward Gateway supports the following languages:

English

Reward Gateway supports the following devices:

Android (Mobile), iPhone (Mobile)

Reward Gateway integrates with the following applications:

BambooHR, Facebook, Google Analytics, LinkedIn for Business, Microsoft Azure, Microsoft Teams, Okta, OneLogin, Slack, Yammer

Reward Gateway offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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