
About Reward Gateway
Reward Gateway is a cloud-based employee engagement platform, which assists large enterprises with employee reward and recognition. Key features include peer-to-peer nominations, award delivery, communications, survey creation, benefits administration, push notifications and live alerts.
The platform showcases individual and team achievements through a real-time feed, allowing employees to interact via comments and likes. Employees can send customized eCards to recognize colleagues and celebrate milestones. Users can create videos and content pages to share company news, deliver messages to segmented audiences, and send push notifications and live alerts to increase engagement. Reward Gateway comes with a library of editable survey templates, which allows human resource teams to collect employee feedback and measure the effectiveness of employee engagement programs through custom surveys.
Reward Gateway includes an employee discount module which enables managers to distribute in-store as well as online vouchers and retailer discount schemes. Employees can download the branded mobile application to join voluntary benefits programs, access vouchers and cashback offers, and manage online shopping activities.
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Features
Total features of Reward Gateway: 55
- Activity/News Feed
- Automated Scheduling
- Benchmarking
- Benefits Management
- Blogs
- Campaign Segmentation
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Content Management
- Customizable Branding
- Customizable Templates
- Data Analysis Tools
- Data Import/Export
- Document Templates
- Employee Communities
- Employee Database
- Employee Directory
- Employee Profiles
- Employee Recognition Software
- Employee Reward Programs
- Engagement Analytics
- Event Management
- Feedback Management
- Goal Management
- Interactive Content
- Manager-to-Peer Recognition
- Mention Management
- Milestone Tracking
- Mobile Alerts
- Mobile Survey
- Negative Feedback Management
- Newsletter Management
- Nominations
- Peer-to-Peer Recognition
- Performance Management
- Promotions Management
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Real Time Notifications
- Recognition Tracking
- Reporting/Analytics
- Response Validation
- Rewards Catalog
- Rewards Points
- Skip Logic
- Social Recognition
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- URL Customization
- eCards
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Reviews
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Write a Review!- Industry: Health, Wellness & Fitness
- Company size: 201-500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product and company
Reviewed on 2019/10/14
Having the software has helped us with staff retention and communication. A really good overall...
Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.
Pros
An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools
Cons
Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.
- Industry: Banking
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing product for engagement
Reviewed on 2020/04/07
I am super happy with Reward Gateway, can't say enough great things about the service, the...
I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product.
Pros
Ease of use
Customer Service
Quick response time
Effectiveness of recognition and rewards
Shopping site is a bonus
Cons
There is NOTHING I dislike about this product,super happy with it.
- Industry: Entertainment
- Company size: 501-1 000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Quality interface backed by intuitive functionality
Reviewed on 2017/05/22
Pros
I appreciate the ease of use for our employees and for myself as an administrator. The service provided by Reward Gateway is also excellent, helping us to extract the most value possible from our investment.
Cons
Whilst the functionality works exactly as advertised, its been difficult to gain traction with our workforce in relation to the cashback feature (a totally on-line shopping experience).
Response from Reward Gateway
Hi Tom
Thanks a lot for leaving us some great feedback on Capterra. It¿s great to hear such positive feedback on the interface and functionality. We understand how important user experience is to your people if they want to regularly engage with the platform, so this is a top priority with our team of developers.
I¿m really pleased to hear that our service is hitting the mark also, I¿ll certainly pass that back to the team and give them a well done!
As for gaining traction with Cashback, we have something coming soon which should help here! We¿ll be launching the employee app SmartSpending¿ this July, giving easier access to online Cashback purchases. This should really help and we can¿t wait to share more information on this soon.
Thanks again for taking time out to leave us a review, we really appreciate it.
Best wishes,
Megan
- Industry: Education Management
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to navagate round and find work news and information. Savings are fab!
Reviewed on 2017/05/16
Saving money, easy to access information
Saving money, easy to access information
Pros
Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;
Cons
Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!
Response from Reward Gateway
Hi Tony,
Thanks for your detailed review of SmartHub®.
Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned.
UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon.
We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers.
Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer!
Best wishes,
Charlie
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights...
Reviewed on 2017/11/13
Pros
I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use.
SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.
Cons
I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.
Response from Reward Gateway
Hi Paul,
So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail.
We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers.
Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way!
Best wishes,
Charlie
Reward Gateway FAQs
Below are some frequently asked questions for Reward Gateway.Q. What type of pricing plans does Reward Gateway offer?
Reward Gateway offers the following pricing plans:
- Starting from:
- Free Trial: Not Available
Contact Reward Gateway for pricing details
Q. What are the main features of Reward Gateway?
We do not have any information about Reward Gateway features
Q. Who are the typical users of Reward Gateway?
Reward Gateway has the following typical customers:
201-500, 501-1 000, 1 001+
Q. What languages does Reward Gateway support?
Reward Gateway supports the following languages:
English
Q. Does Reward Gateway support mobile devices?
Reward Gateway supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Reward Gateway integrate with?
Reward Gateway integrates with the following applications:
BambooHR, Facebook, Google Analytics, LinkedIn for Business, Microsoft Azure, Microsoft Teams, Okta, OneLogin, Slack, Yammer
Q. What level of support does Reward Gateway offer?
Reward Gateway offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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