About Document360

Document360 is a knowledge base platform which enables users to create and publish self-service knowledge bases or help centers using documentation, categorization, editing, and branding tools like markdown support, version management and rollback, preview functionality, AI-powered search, custom domain mapping, internal commenting, and more.

Users can create and manage their help center articles with version management, advanced search, article settings (page titles, article tags), and preview tools. Document360 saves multiple versions of articles, helping to protect users against accidental content changes. The preview mode lets users check how the article looks before publishing. Document360 supports team collaboration, allowing authors to discuss and review their articles with each other online from a central location.

Document360 supports categorization with tools enabling users to create categories/sub-categories, reorder articles within categories, as well as hide categories. The platform also offers a range of editing tools, such as image/video embedding, code blocking, callouts, tables, hyperlinks, file attachments, and more. Customization tools allow users to create a knowledge base that matches their brand. Document360 offers integration with third-party apps like Google Analytics, Segment, and Olark.

Key benefits of Document360

Versions
Maintain multiple versions of articles; get complete protection from accidental changes to content.
Difference Viewer
Get a bird’s eye view of the differences between two article versions in Markdown and Rendered format.
Preview
Get a sneak peek at the article appearance (on the portal) before publishing the article.
Advanced Search
With the fast, robust search capability, get a list of suggested articles as you type the search text.
Article Settings
Define the SEO settings viz. page title, article tags, and customize the featured image for the article.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

Document360 Category Manager
Document360 Markdown Support
Document360 Versioning
Document360 Back-up and Restore
Document360 Analytics
View 6 more
Document360 video
Document360 screenshot: Document360 Category Manager Document360 screenshot: Document360 Markdown Support Document360 screenshot: Document360 Versioning Document360 screenshot: Document360 Back-up and Restore Document360 screenshot: Document360 Analytics

Features

Total features of Document360: 27

  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Collaboration Tools
  • Content Management
  • Customizable Branding
  • Data Import/Export
  • Discussions / Forums
  • Document Generation
  • Document Management
  • Document Storage
  • Electronic Signature
  • Full Text Search
  • Knowledge Base Management
  • Offline Access
  • Preview Functionality
  • SEO Management
  • Search/Filter
  • Self Service Portal
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Version Control

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Reviews

Overall rating

4,7 /5
(34)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,7/5
Customer Support
4,9/5

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Showing 5 reviews of 34
Christeen P.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great overall, could add a couple of more features

Reviewed on 2020/02/21

Overall I find it a far preferable option to reduce the tickets that shoulder the customer support....

Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.

Pros

It gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base.
Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private.

Cons

The only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it.

Arjan R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This solution was exactly what we needed to publish documentation to various reader groups

Reviewed on 2020/01/09

Overall experience has been very good. As described above, the interaction with the Support and...

Overall experience has been very good. As described above, the interaction with the Support and Development teams has been outstanding.

Pros

Document360 is quite straight forward and quickly to grasp on one hand, while feature rich on the other. What I like most though is the deep level of interaction we've had as a customer with the Support and Development teams at Document360. We had specific requirements about publishing to specific user groups, which are now part of the standard product. Document360 has really enabled us to lift customer facing documentation off the ground quickly.

Cons

I find using the Markdown editor somewhat difficult sometimes and it doesn't allow for automated spell check in that mode. Very glad that a WYSIWYG editor has been implemented recently, which allows the browser spell checker to do its job. Adding this WYSIWYG editor is another proof point that Document360 is not only what it is today, but they're continuously enhancing and extending their product.

Bob S.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Document 360 Review

Reviewed on 2021/04/08

Pros

Easy to learn. Easy to customize. Many options.

Cons

Formatting content is sometimes a little buggy. HTML Content does not always look the way you expect it to look.

Maria B.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Useful software

Reviewed on 2020/02/07

Pros

-It doesn't require CMS integrtion
-Customised look and feel

Cons

I haven't used it enough to encounter errors

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Extremely User Friendly

Reviewed on 2021/03/30

Pros

The main reason I switched to Document 360 was because the KBS used previously was complicated and also outdated in comparison to what is available in the market these days. After shopping around a bit, I decided to go with Document 360 because its team went the extra mile, with regular and prompt check ins and patiently answered all my concerns due to the previous KBS experience. The transition was trouble free thanks to the team.. I have used the product for 6 months and counting.

Cons

It costs a bit more in comparison to the other products in the market.

Showing 5 reviews of 34 Read all reviews

Document360 FAQs

Below are some frequently asked questions for Document360.

Document360 offers the following pricing plans:

  • Starting from: US$59,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Startup: $59/project/month billed monthly or $49/project/month billed yearly for 2 team accounts Business: $119/project/month billed monthly or $99/project/month billed yearly for 5 team accounts Enterprise: $299/project/month billed monthly or $249/project/month billed yearly for 25 team accounts

We do not have any information about Document360 features

Document360 has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Document360 supports the following languages:

English

Document360 supports the following devices:

Document360 integrates with the following applications:

Google Analytics, Intercom, Olark, Segment

Document360 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Document360.