Document360

About Document360
Document360 is an AI-powered Knowledge base platform that enables users to create and publish self-service knowledge bases or help centers using documentation, categorization, editing, and branding tools like markdown support, version management and rollback, preview functionality, AI-powered search, custom domain mapping, internal commenting, and more.
Users can create and manage their help center articles with version management, advanced search, article settings (page titles, article tags), and preview tools. Document360 saves multiple versions of articles, helping to protect users against accidental content changes. The preview mode lets users check how the article looks before publishing. Document360 supports team collaboration, allowing authors to discuss and review their articles with each other online from a central location.
Document360 supports categorization with tools enabling users to create categories/sub-categories, reorder articles within categories, as well as hide categories. The platform also offers a range of editing tools, such as image/video embedding, code blocking, callouts, tables, hyperlinks, file attachments, and more. Customization tools allow users to create a knowledge base that matches their brand. Document360 offers integration with third-party apps like Google Analytics, Segment, and Olark.
To support developers documentation, Document360 allows users to create API documentation easily and effectively.
For Large enterprise Customers looking more control and security Document360 also offers Private Hosting option.
Key benefits of Document360
Versions
Maintain multiple versions of articles; get complete protection from accidental changes to content.
Difference Viewer
Get a bird’s eye view of the differences between two article versions in Markdown and Rendered format.
Preview
Get a sneak peek at the article appearance (on the portal) before publishing the article.
Advanced Search
With the fast, robust search capability, get a list of suggested articles as you type the search text.
Article Settings
Define the SEO settings viz. page title, article tags, and customize the featured image for the article.
AI Writing Assistant
Helps create and refine content with suggestions for grammar, clarity, and tone.
AI Summarization
Automatically generates concise summaries of lengthy articles or documents.
Auto-tagging
Assigns relevant tags to articles for better organization and searchability.
AI-Powered Search
Provides intelligent, context-aware search results, helping users find relevant articles faster.
AI-Powered Localization
Automatically translates content into multiple languages while maintaining context and accuracy.
AI FAQ Generator
Automatically generates FAQs based on existing content, saving time in creating support materials.
Images







Not sure about Document360?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
ReadMe

Hugo

USU Knowledge Management

Intellum Platform

Reviews
Already have Document360?
Software buyers need your help! Product reviews help the rest of us make great decisions.

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Solid documentation & KB solution with a very responsive product/support team
Reviewed on 2024/02/27
We use Document360 to produce documentation and knowledge base articles for our software products....
We use Document360 to produce documentation and knowledge base articles for our software products. In some cases our software links directly to this documentation, and we regularly direct our customers to this documentation when they have questions about our products or their configuration. Getting up and running with a diverse (technically speaking) team was a breeze.
Pros
Simple & intuitive to use, great out-of-the-box features. Has been easy to implement across our team, and has great collaboration features. Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles.
Cons
The legacy WYSIWYG editor would frequently insert rogue HTML styles upon saving that had to be cleaned up manually. It appears that these issues have been resolved with their brand new editor, however. Pricing seems a little more expensive compared to other alternatives we've looked at.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Featuring a prompt and responsive support team - Document360
Reviewed on 2024/09/22
Pros
Document360 is both straightforward and easy to understand, yet it also offers a wealth of features. What I appreciate most is the strong level of interaction we've had with the support and development teams. Document360 has truly helped us launch our customer facing documentation swiftly.
Cons
the platform is generally intuitive, certain features could benefit from additional refinement or clearer documentation.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Good balance between robustness and ease-of-use.
Reviewed on 2022/04/05
Overall the Document360 publishing process is decent and the tool is user friendly.
Overall the Document360 publishing process is decent and the tool is user friendly.
Pros
Easy to use, yet the suite of publishing and admin tools is comprehensive.
Cons
The document review process with stakeholders could be aided by having a way to share a link to an unpublished document.
Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal.
Technical Support for specific issues can be hit and miss at times.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Monthly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall very well
Reviewed on 2024/11/05
Good results, timeline took a while to get it all done
Good results, timeline took a while to get it all done
Pros
The easy process of creating a manual for our company
Cons
There were times that the website wasn’t responding

- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fantastic Platform
Reviewed on 2024/08/02
Pros
I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there.
DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents.
DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly.
Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable.
Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution!
Cons
The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform.
Document360 FAQs
Below are some frequently asked questions for Document360.Q. What type of pricing plans does Document360 offer?
Document360 offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
We have pricing plans to suit every stage of your business. Please contact us for more details.
Q. Who are the typical users of Document360?
Document360 has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Document360 support?
Document360 supports the following languages:
Brazilian Portuguese, English, Spanish
Q. Does Document360 support mobile devices?
Document360 supports the following devices:
Q. What other apps does Document360 integrate with?
Document360 integrates with the following applications:
Amplitude, Crisp, Crowdin, Disqus, Drift, Freshdesk, Freshmarketer, Google Analytics 360, Heap, Hotjar, Intercom, Kommunicate, Mixpanel, Olark, Segment, Slack, VWO Insights, Zapier, Zendesk Suite, Zoho PageSense
Q. What level of support does Document360 offer?
Document360 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Document360.