Document360

4.7 (237)
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AI-powered Knowledge base and Documentation software

About Document360

Document360 is an AI-powered Knowledge base platform that enables users to create and publish self-service knowledge bases or help centers using documentation, categorization, editing, and branding tools like markdown support, version management and rollback, preview functionality, AI-powered search, custom domain mapping, internal commenting, and more.

Users can create and manage their help center articles with version management, advanced search, article settings (page titles, article tags), and preview tools. Document360 saves multiple versions of articles, helping to protect users against accidental content changes. The preview mode lets users check how the article looks before publishing. Document360 supports team collaboration, allowing authors to discuss and review their articles with each other online from a central location.

Document360 supports categorization with tools enabling users to create categories/sub-categories, reorder articles within categories, as well as hide categories. The platform also offers a range of editing tools, such as image/video embedding, code blocking, callouts, tables, hyperlinks, file attachments, and more. Customization tools allow users to create a knowledge base that matches their brand. Document360 offers integration with third-party apps like Google Analytics, Segment, and Olark.

To support developers documentation, Document360 allows users to create API documentation easily and effectively.

For Large enterprise Customers looking more control and security Document360 also offers Private Hosting option.


Key benefits of Document360

Versions
Maintain multiple versions of articles; get complete protection from accidental changes to content.
Difference Viewer
Get a bird’s eye view of the differences between two article versions in Markdown and Rendered format.
Preview
Get a sneak peek at the article appearance (on the portal) before publishing the article.
Advanced Search
With the fast, robust search capability, get a list of suggested articles as you type the search text.
Article Settings
Define the SEO settings viz. page title, article tags, and customize the featured image for the article.
AI Writing Assistant
Helps create and refine content with suggestions for grammar, clarity, and tone.
AI Summarization
Automatically generates concise summaries of lengthy articles or documents.
Auto-tagging
Assigns relevant tags to articles for better organization and searchability.
AI-Powered Search
Provides intelligent, context-aware search results, helping users find relevant articles faster.
AI-Powered Localization
Automatically translates content into multiple languages while maintaining context and accuracy.
AI FAQ Generator
Automatically generates FAQs based on existing content, saving time in creating support materials.


Images

Document360 Software - Ask Eddy - AI search
With Ask Eddy, users can quickly search through vast amounts of data, ask detailed prompts, and receive instant, precise answers.
Document360 Software - Localization
This feature supports the translation of articles and documents into multiple languages, making it easy to deliver consistent and localized information across global teams.
Document360 Software - Categorization
This feature enables you to group articles into categories and subcategories.
Document360 Software - Editor
 It offers  a rich text editor with Markdown and Advanced WYSIWYG  with an intuitive interface that enables both technical and non-technical users to easily create, format, and publish content without needing advanced coding skills.
Document360 Software - Dashboard
Document360 dashboard gives teams a clear overview of the entire knowledge base —from content creation to publication.
Document360 Software - Analytics
Analytics help you understand most popular searches, search analytics, feedback reports, best performing article, missing link analytics and more
Document360 Software - Conversational AI 
Eddy AI remembers context from previous chats, helping you resolve issues faster without repeating yourself.
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Document360 video
Document360 video
Document360 video
Document360 video
Document360 video
Document360 video
Document360 Software - Ask Eddy - AI search
With Ask Eddy, users can quickly search through vast amounts of data, ask detailed prompts, and receive instant, precise answers.
Document360 Software - Localization
This feature supports the translation of articles and documents into multiple languages, making it easy to deliver consistent and localized information across global teams.
Document360 Software - Categorization
This feature enables you to group articles into categories and subcategories.
Document360 Software - Editor
 It offers  a rich text editor with Markdown and Advanced WYSIWYG  with an intuitive interface that enables both technical and non-technical users to easily create, format, and publish content without needing advanced coding skills.
Document360 Software - Dashboard
Document360 dashboard gives teams a clear overview of the entire knowledge base —from content creation to publication.
Document360 Software - Analytics
Analytics help you understand most popular searches, search analytics, feedback reports, best performing article, missing link analytics and more
Document360 Software - Conversational AI 
Eddy AI remembers context from previous chats, helping you resolve issues faster without repeating yourself.

Not sure about Document360? Compare with a popular alternative

Document360

4.7 (237)
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month

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.7 /5
(237)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.9/5

Already have Document360?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 237
Michael
Michael
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Solid documentation & KB solution with a very responsive product/support team

Reviewed on 2024/02/27

We use Document360 to produce documentation and knowledge base articles for our software products....

We use Document360 to produce documentation and knowledge base articles for our software products. In some cases our software links directly to this documentation, and we regularly direct our customers to this documentation when they have questions about our products or their configuration. Getting up and running with a diverse (technically speaking) team was a breeze.

Pros

Simple & intuitive to use, great out-of-the-box features. Has been easy to implement across our team, and has great collaboration features. Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles.

Cons

The legacy WYSIWYG editor would frequently insert rogue HTML styles upon saving that had to be cleaned up manually. It appears that these issues have been resolved with their brand new editor, however. Pricing seems a little more expensive compared to other alternatives we've looked at.

Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Featuring a prompt and responsive support team - Document360

Reviewed on 2024/09/22

Pros

Document360 is both straightforward and easy to understand, yet it also offers a wealth of features. What I appreciate most is the strong level of interaction we've had with the support and development teams. Document360 has truly helped us launch our customer facing documentation swiftly.

Cons

the platform is generally intuitive, certain features could benefit from additional refinement or clearer documentation.

Sadia
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Good balance between robustness and ease-of-use.

Reviewed on 2022/04/05

Overall the Document360 publishing process is decent and the tool is user friendly.

Overall the Document360 publishing process is decent and the tool is user friendly.

Pros

Easy to use, yet the suite of publishing and admin tools is comprehensive.

Cons

The document review process with stakeholders could be aided by having a way to share a link to an unpublished document.

Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal.

Technical Support for specific issues can be hit and miss at times.

Rolies
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall very well

Reviewed on 2024/11/05

Good results, timeline took a while to get it all done

Good results, timeline took a while to get it all done

Pros

The easy process of creating a manual for our company

Cons

There were times that the website wasn’t responding

Michael
Michael
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fantastic Platform

Reviewed on 2024/08/02

Pros

I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there.

DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents.

DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly.

Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable.

Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution!

Cons

The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform.

Showing 5 reviews of 237 Read all reviews

Document360 FAQs

Below are some frequently asked questions for Document360.

Document360 offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Available

We have pricing plans to suit every stage of your business. Please contact us for more details.

Document360 has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Document360 supports the following languages:

Brazilian Portuguese, English, Spanish

Document360 supports the following devices:

Document360 integrates with the following applications:

Amplitude, Crisp, Crowdin, Disqus, Drift, Freshdesk, Freshmarketer, Google Analytics 360, Heap, Hotjar, Intercom, Kommunicate, Mixpanel, Olark, Segment, Slack, VWO Insights, Zapier, Zendesk Suite, Zoho PageSense

Document360 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Document360.