Apricot

Case management software for nonprofits of any size

3,7 /5 (33 reviews) Write a Review!

Apricot Overview

What is Apricot?

Apricot is a case management solution for nonprofit organizations of any size which supports a secure case management database, along with a best practice library with forms and reports, a drag-and-drop form designer, volunteer and donor management tools, plus client tracking, and more. Apricot offers a flexible system capable of expansion and customization.

With Apricot, users can can handle everything from case management to donor management, through to volunteer tracking and outcomes management. Apricot ensures users have quick and central access to all of their important case, client, volunteer and donor data. Real-time data access and reporting tools give users actionable insight into program performance. Apricot allows users to track the data which matters most to them with configurable forms and fields.

Geolocation and heatmapping tools help users understand the needs of their population demographics. Apricot offers a secure platform hosted on Amazon Web Services with backed up and compliant data. Audit trails and user-based permissions also facilitate data security. Other Apricot features include client, service and activity tracking, data validation, and more.

Apricot Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Social Solutions for pricing information.


Apricot Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Apricot bulletins screenshot
Apricot screenshot: Apricot bulletins screenshot

Apricot Reviews

Apricot Reviews

Overall rating
3,7
/
5
Excellent
13

Very good
8

Average
5

Poor
5

Terrible
2

Value for Money
3,2
Features
3,4
Ease of Use
3,6
Customer Support
3,2
64% recommended this app
John B.

Just Switched to Apricot. Love It So Far

Worked on another product for a long long time (which is also very good and powerful). Moved over to Apricot recently, and have been very pleased. It's not quite as powerful as the other product, but it's more user-friendly, and also a lot less expensive.


Verified Reviewer

Apricot is a simplified, customized, and user-friendly software.

I'm holding out hope that we just haven't been properly trained on how to access its full functionality and that it does work as demonstrated. If this is the case, it allows those that are visual to see summary data easily in charts and graphs on their dashboard, but for data geeks like myself, we can open the full spreadsheet of data that generates the graph or pie chart. This duality makes it user-friendly to all types of users.


Diamond S.

A grand design that fell short!

I had heard a lot of negative experience with the Efforts to Outcomes system however they had the analytics capabilities that others didn't. In the in it was not the best option.


Cary S.

Apricot Reviewed by Staff Using for Re-Entry Ministry

Would definitely recommend for those in Re-Entry ministry. It has enabled us to serve our participants better. Just know that you will need another platform for CRM work.


Christy H.

Excellet Adaptable System

We utilize Apricot to collet data for the students, employers and partners from five states in our grant project. Over all Apricot has been very easy to roll out to staff, use day to day for staff, have student access from remote locations and build data reports. We are more limited by our thinking of the possible uses of the system, than the system itself.
Pros:
You do not need to be a programmer to set up data tracking forms or reports. You can easily make changes/ additions on your own.
The build/ roll out process worked quickly and efficiently we were up and running in about 3 months.
Online training for staff is beneficial.
Customer service is quick to respond when issues are submitted.
Having the capability to build graphics and bulletins on the fly is great for communicating importance/ sense of urgency with the data and goals.
CTK is very open to listening and responding to requests for enhancements to the product.
Trainings offered at CTK for all users is an effective way to realize additional uses for Apricot.
The ability to import and export massive amounts of data allows for ease of use when sharing data in federal reporting requirements.
Cons:
You cannot use your own branding colors in the graphs or on the site itself- you do have to export the data to use the colors you want in charts etc.
You do need Chrome/Firefox to use the system- several of our colleges have been internet explorer only users which has required instiutinal changes.


John B.
Industry: Computer Software
Company size: 2-10 Employees

Just Switched to Apricot. Love It So Far

Used Daily for 1-5 months
Reviewed on 2018/09/12
Review Source: Capterra

Worked on another product for a long long time (which is also very good and powerful). Moved over to Apricot recently, and have been very pleased. It's not quite as powerful as the other product, but it's more user-friendly, and also a lot less expensive.

Pros

Simple-to-understand form structure. They use a "Folder" concept to help you understand how the data is organized. Easy to link data from one folder to another. The form builder has a lot of simple but powerful features (like automated "Other" fields). The report engine is simple enough for most modestly tech savvy folk. And probably my favorite is the security controls...you can build security sets that inherit from other security sets. Saves a lot of time.

Cons

There's a lot of whitespace that seems unnecessary. Means you might have to scroll a while. Reporting/exporting data is good, but not quite as powerful as some other products.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer

Apricot is a simplified, customized, and user-friendly software.

Used Other for 1+ year
Reviewed on 2018/07/12
Review Source: Capterra

I'm holding out hope that we just haven't been properly trained on how to access its full functionality and that it does work as demonstrated. If this is the case, it allows those that are visual to see summary data easily in charts and graphs on their dashboard, but for data geeks like myself, we can open the full spreadsheet of data that generates the graph or pie chart. This duality makes it user-friendly to all types of users.

Pros

The fact that it is customized and can provide daily dashboards to easily see progress towards goals. You can also set individual access permissions.

Cons

Our current setup seems to be more difficult to generate reports than what was demonstrated prior to purchase. However, the product changed hands to Social Solutions from CTK Technologies just weeks prior to us signing the contract. I'm not sure if Social Solutions has changed the functionality or if we have just not been properly trained on its functions.

Response from Social Solutions

Hi there! Since the CTK-Social Solutions acquisition, we've done a lot to revamp our resources for clients. Feel free to reach out to either me, your account manager, or the Customer Success Team for guidance on training materials and to get all your questions answered!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Diamond S.
Industry: Philanthropy
Company size: 51-200 Employees

A grand design that fell short!

Used Daily for 2+ years
Reviewed on 2018/01/11
Review Source: SoftwareAdvice

I had heard a lot of negative experience with the Efforts to Outcomes system however they had the analytics capabilities that others didn't. In the in it was not the best option.

Pros

When we were marketed the product the "bells and whistles" sounded great. They talked about a comprehensive analytics package that would allow us to not have to purchase an outside statistical package.

Cons

When we began to utilize the product to the fullest extent there were a lot of S4 bugs which we were told would not be addressed immediately. As a nonprofit many orgs do not have a comprehensive Data and Evaluation Department which I felt they as a company preyed on. When we wanted to use all the capabilities the system could offer but we began to realize that Social Solutions had put less investment into these capabilities that the general use cases of ETO.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Cary S.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Apricot Reviewed by Staff Using for Re-Entry Ministry

Used Daily for 1+ year
Reviewed on 2019/04/21
Review Source: Capterra

Would definitely recommend for those in Re-Entry ministry. It has enabled us to serve our participants better. Just know that you will need another platform for CRM work.

Pros

It is a great tool for case management. It allows us to track many data points, keep updated records and next steps for participants.

Cons

It would be great if it also had CRM functions. The infrastructure is there under the hood, but not easily customizable to track various donor interactions, merge with mail chimp, etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Christy H.

Excellet Adaptable System

Reviewed on 2014/02/27
Review Source: Capterra

We utilize Apricot to collet data for the students, employers and partners from five states in our grant project. Over all Apricot has been very easy to roll out to staff, use day to day for staff, have student access from remote locations and build data reports. We are more limited by our thinking of the possible uses of the system, than the system itself.
Pros:
You do not need to be a programmer to set up data tracking forms or reports. You can easily make changes/ additions on your own.
The build/ roll out process worked quickly and efficiently we were up and running in about 3 months.
Online training for staff is beneficial.
Customer service is quick to respond when issues are submitted.
Having the capability to build graphics and bulletins on the fly is great for communicating importance/ sense of urgency with the data and goals.
CTK is very open to listening and responding to requests for enhancements to the product.
Trainings offered at CTK for all users is an effective way to realize additional uses for Apricot.
The ability to import and export massive amounts of data allows for ease of use when sharing data in federal reporting requirements.
Cons:
You cannot use your own branding colors in the graphs or on the site itself- you do have to export the data to use the colors you want in charts etc.
You do need Chrome/Firefox to use the system- several of our colleges have been internet explorer only users which has required instiutinal changes.

Rating breakdown

Ease of Use
Customer Support

User recommendation
6,5/10
Based on 33 user ratings
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Apricot Pricing

Apricot Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Social Solutions for pricing information.

Contact Social Solutions for pricing information.

Value for Money
3,2/5
Based on 33 user ratings
Compare value for money rating with alternatives
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Apricot Features

Apricot Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
3,4/5
Based on 33 user ratings
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Categories

Additional information for Apricot

Additional information for Apricot

Key features of Apricot

  • Accounting Integration
  • Appointment Management
  • Attendance Management
  • Billing & Invoicing
  • Campaign Management
  • Case Management
  • Compliance Management
  • Contract Management
  • Customer Accounts
  • Discussion Board
  • Document Management
  • Event Management
  • General Ledger
  • Newsletter Management
  • Project Management
  • Registration Management
  • Reporting & Statistics
  • Self Service Portal
  • Self-Registration
  • Single Sign On
  • Survey Management
  • Task Management
  • Training Management
  • Volunteer Management

Apricot FAQs

Apricot FAQs

Below are some frequently asked questions for Apricot.

Q. What type of pricing plans does Apricot offer?

Apricot offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact Social Solutions for pricing information.

Q. What are the main features of Apricot?

Apricot offers the following features:

  • Accounting Integration
  • Appointment Management
  • Attendance Management
  • Billing & Invoicing
  • Campaign Management
  • Case Management
  • Compliance Management
  • Contract Management
  • Customer Accounts
  • Discussion Board
  • Document Management
  • Event Management
  • General Ledger
  • Newsletter Management
  • Project Management
  • Registration Management
  • Reporting & Statistics
  • Self Service Portal
  • Self-Registration
  • Single Sign On
  • Survey Management
  • Task Management
  • Training Management
  • Volunteer Management

Q. Who are the typical users of Apricot?

Apricot has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Apricot support?

Apricot supports the following languages:

English

Q. What type of pricing plans does Apricot offer?

Apricot has the following pricing plans:

Subscription

Q. Does Apricot support mobile devices?

We do not have any information about what devices Apricot supports

Q. What other apps does Apricot integrate with?

We do not have any information about what integrations Apricot has

Q. What level of support does Apricot offer?

Apricot offers the following support options:

Phone Support, Online Support