KBPublisher

Knowledge management solution for small to large businesses

About KBPublisher

KBPublisher is a cloud-based knowledge management solution, which helps businesses of all sizes share information with customers, employees and partners. The platform enables content managers to publish, as well as manage, white papers, user manuals, articles, business processes, FAQs, and more.

KBPublisher helps enterprises streamline customer support processes by providing quick resolutions to common queries. The solution offers a host of features including a WYSIWYG editor, role-based access, remote authentication, version history, and subscriptions management. Besides, it allows employees to acquire job knowledge and carry out online training to improve productivity. Its content editing functionality lets teams edit and format content, add hyperlinks and upload images/videos.

KBPublisher’s workflow approval system automates the review, approval and publishing of articles. Plus, users can store information for company intranet, client support and employee training in a centralized database. Its built-in search module facilitates full-text search, partial word-recognition, spell check, and supports Sphinx search engine. The solution allows integration with third-party applications via an application programming interface (API).

Pricing starting from:

US$19,00/month

  • Free Trial
  • One Time License
  • Subscription

Devices

Business size

S M L

Markets

United States, Canada, Germany

Supported Languages

English

Pricing starting from:

US$19,00/month

  • Free Trial
  • One Time License
  • Subscription

Images

KBPublisher dashboard screenshot
KBPublisher knowledge base screenshot
KBPublisher mobile view screenshot
KBPublisher article screenshot
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KBPublisher video
KBPublisher screenshot: KBPublisher dashboard screenshot KBPublisher screenshot: KBPublisher knowledge base screenshot KBPublisher screenshot: KBPublisher mobile view screenshot KBPublisher screenshot: KBPublisher article screenshot

Features

Total features of KBPublisher: 22

  • API
  • Approval Process Control
  • Authentication
  • Content Filter
  • Content Library
  • Content Management
  • Content Repository
  • Document Management
  • Document Review
  • Document Storage
  • Full Text Search
  • Knowledge Base Management
  • Multiple User Accounts
  • Remote File Access
  • Search Functionality
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Training Management
  • Video Support
  • WYSIWYG Editor
  • Workflow Management

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Reviews

Overall rating

4,2 /5
(15)
Value for Money
3,3/5
Features
3,5/5
Ease of Use
4,2/5
Customer Support
4,3/5

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Showing 5 reviews of 15
David S.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

First-Class Knowledgebase: just add water

Reviewed on 2015/06/29

Seven years ago, a small group of legal services organizations had been stuffing PDF files of...

Seven years ago, a small group of legal services organizations had been stuffing PDF files of training materials and government directives into a single HTML file on one of our websites. This was the best we could do back then to share our wealth of information on public health insurance programs with the public. We knew that we could do better, and decided to build our own website, as a joint venture between these four groups.

We had no funding to do this, and were all stretched extremely thin by our existing obligations to represent low-income clients. Fortunately, our consultant recommended KBPublisher to us as the best platform for our needs.

For a tiny fraction of what we would have spent to get a custom website, we got a fully-formed knowledgebase system that JUST WORKED. Installation was as easy as one could hope for (we had our website admin on hand to deal with PHP and SQL issues). Administration on the back-end is a breeze.

The latest version provides dirt-simple method for adding custom HTML (including Google Analytics tracker) and images. Very configurable. We have disabled many features that we don't need but which I think most people would find very helpful (comments, rating, subscriptions). I love the auto-RSS, workflows, automation, and built-in reports.

The customer support is amazing. Evgeny personally responds to my requests, and is always courteous and helpful.

My favorite thing is how our content authors can figure out the interface without constant hand-holding from admin (me). It has become an organic system that is mostly self-pruning, and is now relied upon by 15,000 users per month.

Johhny H.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best KB Hands Down

Reviewed on 2017/03/15

What a great team to work with. Knowledgeable, professional and accommodating. Looking forward to a...

What a great team to work with. Knowledgeable, professional and accommodating. Looking forward to a long lasting relationship.

Pros

Ease of use.

Verified Reviewer
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Decent product, limited in team capability; malicious support

Reviewed on 2019/02/17

Support was sarcastic and unprofessional, and not willing to provide phone access to clarify my...

Support was sarcastic and unprofessional, and not willing to provide phone access to clarify my issue which they clearly didn't understand. I repeated the initial issue several times throughout the course of our three-day correspondence. He just didn't get it.

Pros

It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix.

Cons

We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle.

It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time.

I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional.

Response from Double Jade

A very arrogant person. She does not say hello, not goodbye and behaves as if the whole world should revolve around her.
We explained several times what and how to do it, but we were not heard.

Guido L.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great software package. Easy to use for administrator and users.

Reviewed on 2015/05/04

We use this software to share technical knowlegde inside our Service and Support department. Right...

We use this software to share technical knowlegde inside our Service and Support department. Right now also our Sales department is happy to use this simply shared information wich is always available for them.
We already used this software in a earlier V2 release . Now we did a new installation in the latest V5 release and made an import from our old dbase to the new one. All with automatic dbase conversions and imports without any problems. This newest version gives us a lot of great new features to work with.

Bernard M.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

I'm using Knowledge Base from KBPublisher for more than 5 years

Reviewed on 2015/06/29

Omnisens (www.omnisens.com) started to use Knowledge Base more than 5 years ago as a "private"...

Omnisens (www.omnisens.com) started to use Knowledge Base more than 5 years ago as a "private" internet site to support our agent, distributors, as well as our Service partners.

Knowledge Base is inexpensive, easy to setup and can scale from one-man corporate to large enterprise.

As of today, Omnisens is still using Knowledge Base as it is a powerful business tool.

Showing 5 reviews of 15 Read all reviews

KBPublisher FAQs

Below are some frequently asked questions for KBPublisher.

KBPublisher offers the following pricing plans:

  • Starting from: US$19,00/month
  • Pricing model: One Time License, Subscription
  • Free Trial: Available

KBPublisher cloud-hosted version • Essential - $19 per month (billed annually) / $25 per month (paid monthly) • Team - $39 per month (billed annually) / $49 per month (paid monthly) • Professional - $89 per month (billed annually) / $99 per month (paid monthly) • Enterprise - $179 per month (billed annually) / $199 per month (paid monthly) KBPublisher download version • Individual license - $198 • 5 license pack - $498 • 10 license pack - $798 • 20 license pack - $1298 • 30 license pack - $1798 • Unlimited site license pack - $2998

KBPublisher offers the following features:

  • Content Management
  • Document Management
  • Full Text Search
  • Knowledge Base
  • Self Service Portal
  • Self-Learning

KBPublisher has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

KBPublisher supports the following languages:

English

We do not have any information about what devices KBPublisher supports

KBPublisher integrates with the following applications:

Facebook

KBPublisher offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials

Related categories

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