CFN Insight

Customer experience software with journey mapping tools

About CFN Insight

CFN Insight is a web-based customer experience solution for businesses of any size that provides information on a customer's journey through a sales process and documents successful practices for future interactions. The system includes features such as a customer journey map, data visualization, scorecarding, and training courses to ensure teams are up to date on all aspects of a customer's experience with their product. The solution provides multiple customer data projection options such as graphs, reports, map views, scorecards, and more that gives team members more information on every customer. In addition, the customer journey map allows for proper documentation of a customer's experience that can be compared to pre-set goals and viewed by multiple departments.

CFN Insight provides an action-oriented system, which lets users create action scorecards that individually tracks each task related to the customer. The Actions tab allows managers to assign tasks to sales and CS teams across the company while documenting each interaction in one centralized location. Additionally, customer data can be processed and reviewed to automatically provide an internal path to assist customer success teams with customer complaints.

Devices

Business size

S M L

Markets

United States, Canada, India

Supported Languages

English

Images

Journey mapping data with customer analysis and assistance
Touchpoint visualizations and action scorecards
Account owner assignments page
View 4 more
CFN Insight screenshot: Journey mapping data with customer analysis and assistance CFN Insight screenshot: Touchpoint visualizations and action scorecards CFN Insight screenshot: Account owner assignments page

Features

Total features of CFN Insight: 35

  • Action Management
  • Action Planning
  • Business Analysis
  • Charting
  • Collaboration Tools
  • Communication Management
  • Conversion Tracking
  • Custom Charts
  • Customer Accounts
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Data Import/Export
  • Data Visualization
  • Feedback Collection
  • Feedback Management
  • Personalized Profiles
  • Predictive Analytics
  • Progress Reports
  • ROI Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Retention Management
  • Sentiment Analysis
  • Social Media Metrics
  • Survey Management
  • Template Management
  • Training Management
  • Trend Analysis
  • Usage Tracking
  • Visual Analytics

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Reviews

Overall rating

3 /5
(1)
Value for Money
2/5
Features
2/5
Ease of Use
3/5
Customer Support
5/5

Already have CFN Insight?

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Showing 1 review
Abias G.
Overall rating
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

quite inteligent, faster and so easy to access

Reviewed on 2020/03/04

we are trying to solve efficiency in business the quicker they solve problems the better

we are trying to solve efficiency in business the quicker they solve problems the better

Pros

quiet easy and demonstrate how modern technology works

Cons

they need to be improved with time so that it makes our work easier and more faster

CFN Insight FAQs

Below are some frequently asked questions for CFN Insight.

CFN Insight offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Please contact CustomerFirst Now for more pricing details.

CFN Insight offers the following features:

  • Action Management
  • Communication Management
  • Customer Segmentation
  • Dashboard
  • Feedback Collection
  • Feedback Management
  • Predictive Analytics
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

CFN Insight has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

CFN Insight supports the following languages:

English

We do not have any information about what devices CFN Insight supports

We do not have any information about what integrations CFN Insight has

CFN Insight offers the following support options:

Phone Support

Related categories

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