CFN Insight
About CFN Insight
CFN Insight is a web-based customer experience solution for businesses of any size that provides information on a customer's journey through a sales process and documents successful practices for future interactions. The system includes features such as a customer journey map, data visualization, scorecarding, and training courses to ensure teams are up to date on all aspects of a customer's experience with their product. The solution provides multiple customer data projection options such as graphs, reports, map views, scorecards, and more that gives team members more information on every customer. In addition, the customer journey map allows for proper documentation of a customer's experience that can be compared to pre-set goals and viewed by multiple departments.
CFN Insight provides an action-oriented system, which lets users create action scorecards that individually tracks each task related to the customer. The Actions tab allows managers to assign tasks to sales and CS teams across the company while documenting each interaction in one centralized location. Additionally, customer data can be processed and reviewed to automatically provide an internal path to assist customer success teams with customer complaints.
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
At last a client venture planning arrangement
Reviewed on 2021/04/16
I lead venture planning practices for some organizations. Until I found out about CFN Understanding,...
I lead venture planning practices for some organizations. Until I found out about CFN Understanding, I needed to utilize essential projects like MS Word or different projects to electronically record the last guides. Presently I can make the guides electronically and surrender it to the customer for progressing checking and refreshing.
Pros
Since this SaaS arrangement is worked for venture planning, it impeccably meets every one of my requirements for assisting my customers with making and keep up their touch focuses. Organizations frequently have many touch focuses, yet CFN Bits of knowledge can zero in the organization on the touch focuses that bring about the best return. CFN Bits of knowledge gives my customers an approach to constantly refresh their guides, run reports, interface contact focuses to measurements, center around snapshots of truth, address problem areas, allocate proprietors, and substantially more.
Cons
I'd appreciate a feature of editing in full screen.
- Industry: Graphic Design
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
quite inteligent, faster and so easy to access
Reviewed on 2020/03/04
we are trying to solve efficiency in business the quicker they solve problems the better
we are trying to solve efficiency in business the quicker they solve problems the better
Pros
quiet easy and demonstrate how modern technology works
Cons
they need to be improved with time so that it makes our work easier and more faster
CFN Insight FAQs
Below are some frequently asked questions for CFN Insight.Q. What type of pricing plans does CFN Insight offer?
CFN Insight offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
Please contact CustomerFirst Now for more pricing details.
Q. Who are the typical users of CFN Insight?
CFN Insight has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CFN Insight support?
CFN Insight supports the following languages:
English
Q. Does CFN Insight support mobile devices?
CFN Insight supports the following devices:
Q. What other apps does CFN Insight integrate with?
We do not have any information about what integrations CFN Insight has
Q. What level of support does CFN Insight offer?
CFN Insight offers the following support options:
Phone Support
Related categories
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Customer Experience Software
