STORM

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IT security management solution for organizations

About STORM

STORM is a cloud-based IT security management system designed to assist cyber security teams within organizations with tracking and management of network issues. Key features include workflow automation, message authentication, secure digital signatures, resource planning, and reporting.

The application comes with postmaster filters, which enable managers to categorize incoming email requests based on the subject line and assign the task to a group of recipients. It helps coordinators create multiple ticket acquisition channels such as email, chat, video, and phone for customer service agents as well as receive alerts for pending tasks. Plus, the solution helps supervisors provide encrypted access to tickets and email notifications to team members, allowing automated decryption at the receiving end.

STORM’s dashboard lets managers track job type and ongoing progress of issues, notifying customers of the ticket’s processing status in real-time. Network administrators can use the Whois lookup and CVE identifiers to detect vulnerable domains or IP addresses, retrieve information regarding internet service providers (ISPs), and track threats.


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STORM Software - STORM ticketing system screenshot

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STORM

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Starting Price

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US$0.10

Pricing Options

Free version
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Free version
Free trial

Features

33
136

Integrations

4
66

Ease of Use

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5.0 (2)

Value for Money

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4.5 (2)

Customer Service

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4.5 (2)
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STORM FAQs

Below are some frequently asked questions for STORM.

STORM offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact OTRS Group for pricing details

STORM has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

STORM supports the following languages:

Brazilian Portuguese, English, German, Hungarian, Spanish

STORM supports the following devices:

STORM integrates with the following applications:

Bugzilla, OTRS, VMRay Analyzer, baramundi Management Suite

STORM offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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