About Shopmonkey
Shopmonkey is a cloud-based auto repair solution designed to help businesses in the automotive industry manage their processes through appointment scheduling, invoicing, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.
Key features of Shopmonkey include maintenance scheduling, technician time tracking, customer relationship management (CRM) integration, quoting, billing, and work order management. Teams can view customer payment details and generate summaries of invoices to calculate outstanding dues. Calendar integration enables auto repair shops to keep track of appointments, improving workforce efficiency. Plus, it comes with customizable templates for various purposes such as messaging, inspection documentation, and canned job responses.
Shopmonkey automatically notifies users about job authorizations, appointment confirmations, invoice payments and more. The platform also integrates with various third-party applications including QuickBooks, PartsTech, Motor, and Carfax.
Pricing starting from:
US$124,99/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Shopmonkey
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$124,99/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Shopmonkey
Images
Features
Total features of Shopmonkey: 48
Alternatives
ALLDATA
Identifix
Fullbay
AutoFluent
Reviews
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- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CARS
Reviewed on 2020/12/29
Any time I have had problems with the program, (and other business problems), Shopmonkey has been...
Any time I have had problems with the program, (and other business problems), Shopmonkey has been there to help either online and in many cases over the phone. They are always very helpful and I think they truly see us as a customer rather than just another number. They have done a great job of making us feel like part of their distant family (since they are on the west coast and we are in the mid west). ShopMonkey has earned my business, and as long as I can get through this pandemic and keep my shop open ShopMonkey will continue to be a part of it. Thank you everyone at Shopmonkey, and thanks for recognizing we are people just like you!
Pros
I like the ease of using the electronic repair orders and how it is linked right to my quickbooks and I can transfer the data to quikbooks in 1 simple click. Access to Recall, carfax, repair history, and other info, I don't use the feature at this time but the ability to link with suppliers and do so all through my program.
Cons
I have some trouble finding so things that I don't use alot being a small shop some of the features are a little more than I need, and I think the labor guide times are off a bit as I've compared them several time with another program, overall I plan to keep ShopMonkey as my preffered shop program because for the most part is is very simple and it is almost an all-in-one program
Alternatives Considered
ALLDATAReasons for Switching to Shopmonkey
Because they offered multiple features in 1 product that simplifies lots of my work. Giving me more time to focus on vehicle repair and less office time.- Industry: Automotive
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Shopmonkey software for wrenching Ryan’s auto repair
Reviewed on 2021/08/07
I definitely highly recommend shop monkey and also recommend pairing it with a system like...
I definitely highly recommend shop monkey and also recommend pairing it with a system like identifix as well it’s a really good value for what your getting its a better value for larger shops with multiple bays and multiple employees
Pros
The ability to send and get estimates approved by cell phone and email
Cons
The payment system it takes two rolling business days to get payments from shopmonkey to my business account
Reasons for Choosing Shopmonkey
I switch because with shopmonkey I can run the software anywhere I have internet where with Napa you have to use one device that has the software loaded on to itSwitched From
NAPA TRACSReasons for Switching to Shopmonkey
Mostly the convenience of being able to operate the software in the field I’m a mobile automotive shop so that’s very important to me- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
My reasons for leaving Shopmonkey
Reviewed on 2021/03/24
I didn't feel like the software was built by individuals with hands on experience in the automotive...
I didn't feel like the software was built by individuals with hands on experience in the automotive industry. Rather it was built as cookie cutter software to fit the automotive industry by trial and error at my expense. I only got phone support once I threatened to cancel my very expensive subscription.
Pros
Shopmonkey looks nice on the screen. At first use of the software I did not have any other shop software to compare it to. I was impressed that it was not tied down to one computer. I can use it at any computer as long as I had internet (cloud based). Once I started using it daily than the issues started to pile up one after another.
Cons
For what they charge, I was surprised how basic their system was. The Quickbooks Online integration was a mess causing accounting errors. Their reporting is very confusing and I was not easily able to track my shop's profitability . I wasn't even able to add cost of parts or labor to the order. Their electronic customer communication is hit or miss and often tiem not reaching customers.
Response from Shopmonkey
Hi Syed, We are very sorry to hear your experience with Shopmonkey didn't meet your expectations. We take great pride in our product and have a commitment to provide the best customer service, so we take full responsibility on areas where we missed the mark. We average an under 5min first response time during business hours, and are available by chat, phone and email. We've invested heavily into Quickbooks, and our last few updates address the issues you raise. In regards to profitability, we strive to provide our customers with actionable data, which helps our customers monitor and increase profitability. Many of our shops use Shopmonkey to track profitability, and we're happy to help you to get it configured to meet your needs. With the Basic tier subscription that you selected, it's designed to give you the core functionality with full reporting, while still being economically priced. We wish there was more we could have done for you. All the best to you and your shop!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Credit card integrated system has no support for dispute
Reviewed on 2022/12/27
Pros
Its build very good and easy to navigate
Cons
It doesn't have any support for chargebacks or disputes
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Shop Monkey is very easy to use in our auto repair shop.
Reviewed on 2020/03/31
We rolled out SM three months ago, moving from paper RO management to no paper. We did this with...
We rolled out SM three months ago, moving from paper RO management to no paper. We did this with older non-computer using techs and everything went great. Not looking back at all, we left Aldata Manage. We now can do all shop operations and customer communication with ease. Text approvals and appointment confirmation come rolling in.
Pros
I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.
Cons
Need a good CRM to manage and reach our customers list.
Need to get the real World Pack order system connected.
Alternatives Considered
Shop BossReasons for Choosing Shopmonkey
We were in the dark ages with customer contact & inter shop communication. Took a long..........time to write and RO, and to invoice and close it. I could write a list of fails on the old system.Switched From
ALLDATAReasons for Switching to Shopmonkey
The interface with the work flow, appointments, ROs, and the invoice process, Digital inspections, Parts ordering in the RO, Customer communication, Ability to move an RO to invoice-appointment-process- and back, with no issues, can't mess up.Shopmonkey FAQs
Below are some frequently asked questions for Shopmonkey.Q. What type of pricing plans does Shopmonkey offer?
Shopmonkey offers the following pricing plans:
- Starting from: US$124,99/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing is available on monthly subscription basis. Basic Monkey - $124.99 per month Clever Monkey - $249.99 per month Genius Monkey - $424.99 per month Heavy Duty - Contact for pricing Contact Shopmonkey for Enterprise pricing details.
Q. Who are the typical users of Shopmonkey?
Shopmonkey has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does Shopmonkey support?
Shopmonkey supports the following languages:
English
Q. Does Shopmonkey support mobile devices?
Shopmonkey supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Shopmonkey integrate with?
Shopmonkey integrates with the following applications:
QuickBooks Online Advanced, Quickbooks Online
Q. What level of support does Shopmonkey offer?
Shopmonkey offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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