Shopmonkey

Cloud-based auto repair shop management software

4,9 /5 (114 reviews) Write a Review!

Shopmonkey Overview

What is Shopmonkey?

Shopmonkey is a cloud-based auto repair solution designed to help businesses in the automotive industry manage their processes through appointment scheduling, invoicing, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.

Key features of Shopmonkey include maintenance scheduling, technician time tracking, customer relationship management (CRM) integration, quoting, billing, and work order management. Teams can view customer payment details and generate summaries of invoices to calculate outstanding dues. Calendar integration enables auto repair shops to keep track of appointments, improving workforce efficiency. Plus, it comes with customizable templates for various purposes such as messaging, inspection documentation, and canned job responses.

Shopmonkey automatically notifies users about job authorizations, appointment confirmations, invoice payments and more. The platform also integrates with various third-party applications including QuickBooks, PartsTech, Motor, and Carfax.

Shopmonkey Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is available on monthly subscription basis.
Basic Monkey - $99 per month
Clever Monkey - $149 per month
Genius Monkey - $199 per month
Contact Shopmonkey for Enterprise pricing details.


Shopmonkey Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Shopmonkey workflow automation screenshot
Shopmonkey dashboard screenshot
Shopmonkey video Shopmonkey video Shopmonkey video Shopmonkey video Shopmonkey screenshot: Shopmonkey workflow automation screenshot Shopmonkey screenshot: Shopmonkey dashboard screenshot

Shopmonkey Reviews

Shopmonkey Reviews

Overall rating
4,9
/
5
Excellent
106

Very good
8

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,7
Ease of Use
4,9
Customer Support
5
100% recommended this app
Micah P.

Fantastic software!


Joe S.

Gret Value, Awesome Tech Support!

I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a part of.


Charles W.

Great customer service


Jonathan E.

Shopmonkey Embraces Modern Customer Service Standards

Love it! Can't stop talking about it. My wife and kids like it because I come home less stressed and exhausted, and earlier in the evening than before. They get to see me more, and have more of me when I am there because my workplace experience is so much better. Thank you Shopmonkey!


Jimmy G.

I'm very impressed!

The chat feature on Shopmonkey allows me to easily reach out the their friendly staff. Not only are they all very knowledgeable about their product, but they answer very quickly (during the week) and if they don't know something, they figure it out in a very timely manner. It's felt really great having such a supportive staff that can answer any question I have right away. They often give screenshots and videos to help me learn how to do things myself. In addition to all that, they all seem to be such down to earth people who really care about me and my business. It seriously feels like they are part of my team. Thanks Shopmonkey!


Micah P.
Industry: Automotive
Company size: Self Employed

Fantastic software!

Used Daily for 6-12 months
Reviewed on 2020/01/10
Review Source: Capterra

Pros

Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.

Cons

I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joe S.
Industry: Automotive
Company size: 2-10 Employees

Gret Value, Awesome Tech Support!

Used Daily for 6-12 months
Reviewed on 2020/11/20
Review Source: Capterra

I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a part of.

Pros

It's just really set upwell to run an automotive shop. It's easy to change the parts markup for special customers, (special in a god way or a bad way). The discount feature is great. the ability to find things by whatever you can remember about the job, customer, or vehicle is great. The layout of the program is very straightforward and you can teach someone to be an expert in the program in two repair orders. If they have a question and i am busy they can just click the help button and either watch a video or ask the super friendly and helpful people in tech support.
The tech support team goes above and beyond to help you. even climbing onto the RO and working with you. Honestly I've had to use tech support a few times and that's the best support I've had on any product. the software is constantly getting improved also. I really do 99% of the Ro's with no tech support because the software is so easy to use and it really speeds up my ability to get my work done quickly and get back into the shop.
My customers absolutely love it. The estimate procedures are great. I feel more covered because the customers approve the job and send me the authorizations. Many of them go ahead and pay for the job when they get the estimate. (You can turn that feature off also.) I like it so I leave it on. the rates that I'm charged for the customer to pay online is very close to the rate that I would pay if they were in the office.

Cons

Really not a lot to dislike with ShopMonkey.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Charles W.
Industry: Automotive
Company size: 2-10 Employees

Great customer service

Used Daily for 1+ year
Reviewed on 2020/06/13
Review Source: Capterra

Pros

Customer service, hands down. The software is relatively problem free but should you need help finding a feature or even adding one that wasn't there before this company is super responsive. Quick, accurate responses that save you time and money.

Practical use is good, the ability to add canned services for commonly sold packages is great. They've recently added the ability to move line items between and within services - sounds small but anything that helps provide more clear communication w/customer is great and the SMS feature, with pictures, is great for that.

Cons

Like most automotive packages some tie in's don't work well - carfax (separate product that SM integrates with) has plenty of problems but that's the carfax product not SM. Same with the parts/labor lookup.
Invoicing and reporting are not as feature rich as other platforms. Things like "sales tax" reports should be integrated into any invoicing package but SM does not handle tax well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Jonathan E.
Industry: Automotive
Company size: 2-10 Employees

Shopmonkey Embraces Modern Customer Service Standards

Used Daily for 1-5 months
Reviewed on 2020/08/14
Review Source: Capterra

Love it! Can't stop talking about it. My wife and kids like it because I come home less stressed and exhausted, and earlier in the evening than before. They get to see me more, and have more of me when I am there because my workplace experience is so much better. Thank you Shopmonkey!

Pros

This is a tough one, but probably the feature I like most is the transparent, simple, clean, and professional way Shopmonkey allows you to communicate with your customers. Their system saves us time in communication, which means we can communicate better, more often, and still in less time than traditional ways of picking up a phone. Customers like being kept in the loop more, which means they call in less and feel more cared for. All in all, our customers are thrilled with the new software, and our shop office has never been more calm and available for them.

Cons

It has its fair number of glitches, but even then the development team is on it, and issues I raise flags about get addressed right away. This software is rapidly improving, so this doesn't bother me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jimmy G.
Industry: Automotive
Company size: 2-10 Employees

I'm very impressed!

Used Daily for 1-5 months
Reviewed on 2020/11/02
Review Source: Capterra

The chat feature on Shopmonkey allows me to easily reach out the their friendly staff. Not only are they all very knowledgeable about their product, but they answer very quickly (during the week) and if they don't know something, they figure it out in a very timely manner. It's felt really great having such a supportive staff that can answer any question I have right away. They often give screenshots and videos to help me learn how to do things myself. In addition to all that, they all seem to be such down to earth people who really care about me and my business. It seriously feels like they are part of my team. Thanks Shopmonkey!

Pros

I love how easy it's been to implement this software in my van conversion company and how user friendly it's been to learn and use in daily practice. There are so many features and more coming. One of the other features that I really like is how the messaging functions work. When I create an estimate, it allows the customer to see it, approve it and pay for the work right then and there. Shopmonkey also sends out reminders a day before their appointment which is so nice and handy. It feels very professional.

Cons

I use Purchase Orders a lot. This is probably the only area of improvement I see so far. After a PO is created, I have to save it, print it as a PDF and then attach it to an email to send it to the vendor. Being able to save and send it directly to the vendor would make it much easier but it's being implemented soon.

The other thing is that there is no good way to sync SM to Google Calendar. This is also in the works and should be implemented soon.

These are the ONLY reasons I didn't give this 5 stars across the board.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,8/10
Based on 114 user ratings
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Shopmonkey Pricing

Shopmonkey Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money

Pricing is available on monthly subscription basis.
Basic Monkey - $99 per month
Clever Monkey - $149 per month
Genius Monkey - $199 per month
Contact Shopmonkey for Enterprise pricing details.

Pricing is available on monthly subscription basis.
Basic Monkey - $99 per month
Clever Monkey - $149 per month
Genius Monkey - $199 per month
Contact Shopmonkey for Enterprise pricing details.

Value for Money
4,9/5
Based on 114 user ratings
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Shopmonkey Features

Shopmonkey Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,7/5
Based on 114 user ratings
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Categories

Additional information for Shopmonkey

Additional information for Shopmonkey

Key features of Shopmonkey

  • Billing & Invoicing
  • Inventory Management
  • Maintenance Scheduling
  • Work Order Management

Shopmonkey FAQs

Shopmonkey FAQs

Below are some frequently asked questions for Shopmonkey.

Q. What type of pricing plans does Shopmonkey offer?

Shopmonkey offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Available

Pricing is available on monthly subscription basis. Basic Monkey - $99 per month Clever Monkey - $149 per month Genius Monkey - $199 per month Contact Shopmonkey for Enterprise pricing details.

Q. What are the main features of Shopmonkey?

Shopmonkey offers the following features:

  • Billing & Invoicing
  • Inventory Management
  • Maintenance Scheduling
  • Work Order Management

Q. Who are the typical users of Shopmonkey?

Shopmonkey has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Shopmonkey support?

Shopmonkey supports the following languages:

English

Q. What type of pricing plans does Shopmonkey offer?

Shopmonkey has the following pricing plans:

Subscription

Q. Does Shopmonkey support mobile devices?

We do not have any information about what devices Shopmonkey supports

Q. What other apps does Shopmonkey integrate with?

Shopmonkey integrates with the following applications:

QuickBooks Online, QuickBooks Online Advanced

Q. What level of support does Shopmonkey offer?

Shopmonkey offers the following support options:

Phone Support, Online Support, FAQs