Shopmonkey
About Shopmonkey
Shopmonkey is a cloud-based auto repair solution designed to help businesses in the automotive industry manage their processes through appointment scheduling, invoicing, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.
Key features of Shopmonkey include maintenance scheduling, technician time tracking, customer relationship management (CRM) integration, quoting, billing, and work order management. Teams can view customer payment details and generate summaries of invoices to calculate outstanding dues. Calendar integration enables auto repair shops to keep track of appointments, improving workforce efficiency. Plus, it comes with customizable templates for various purposes such as messaging, inspection documentation, and canned job responses.
Shopmonkey automatically notifies users about job authorizations, appointment confirmations, invoice payments and more. The platform also integrates with various third-party applications including QuickBooks, PartsTech, Motor, and Carfax.
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clean, Simple, To the Point, Modern and Effective.
Reviewed on 2018/01/30
Gaining efficiency in internal operations as well as greatly improving customer experience. The...
Gaining efficiency in internal operations as well as greatly improving customer experience. The intuitive interface making quoting and invoicing easy and visual - which also helps our customers interpret our work. The software developers are in-tune with technology thus making the overall experience available on any device, reliably and consistently. Its currently the backbone of our service department, aiding in time management, billing and organization.
We are looking forward to the growth of the platform and taking advantage of more and more features.
Pros
In seeking a modern day solution to manage a high performance shop - Shopmonkey stood out with an intuitive interface, current and upcoming feature list but more importantly the very personal customer service and responsiveness. These guys think outside the box, applying some of the clean, effective features and experiences available to other industries (retail, food) and bringing it to the car world. We finally can go paperless, mobile with great customer communication and efficient in-house productivity.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Streamlining Work Orders and Customer Communication
Reviewed on 2023/06/29
Pros
We love the ease of communication with customers through Shopmonkey! Being able to send a quick message, attach pictures of what we're talking about, and have them authorize services withouth having to take time to call each time has streamlined our customer service and time management. It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion. The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having a detailed work order.
Cons
Integration with Quickbooks was definitely a rough start for a few months. We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and things that transfer from shopmonkey in odd ways which takes time to correct. It is also laggy at times and takes a while to receive payments, authorize services, etc
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Great start to a software that leaves a lot to be desired
Reviewed on 2023/06/12
Shopmonkey is great to use everyday when it isn't super slow but if it doesn't get ALOT better soon...
Shopmonkey is great to use everyday when it isn't super slow but if it doesn't get ALOT better soon we will be moving on.
Pros
Ease of use & estimating functions. Visually appealing, digital inspections
Cons
The system is very bad at doing its own math. What I mean by that is the system requires you to put in parts cost twice, and lets say you add parts invoices there is no way to guarantee that all those parts costs are accounted for. This means your profitability will not always be correct. There is also no place tp put in vendor credit memos.You'd think someone would give this more though. I've explained it quite a few times but seems that they don't care to implement it.Also ---- the system does not correctly export to QuickBooks with parts cost which is an accounting nightmare.
- Industry: Shipbuilding
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pro System for a Small Shop
Reviewed on 2023/06/13
I don't even know how we would manage our shop without this tool. Before Shopmonkey, we were using...
I don't even know how we would manage our shop without this tool. Before Shopmonkey, we were using printed sheets and clipboards to track and manage our boat dropoffs and current projects. There was no central calendar to reference, there was no sending customers work orders or invoices by text and email. There was no tracking vehicle service history and assigning work to the team. Everything had to be processed manually which was messy and exhausting. This one tool has changed everything for our shop and our customers love the neat, tidy interface too because of how easy it makes communication. The price is almost nothing compared to the functionality that we get. We love this product and tell people who visit our shop about it all the time!
Pros
The biggest win for us in using Shopmonkey is that it allows us to seamless manage our customer service, work order management, and customer billing through an easy to use interface. We use it for everything from scheduling drop offs and requesting work authorization to tracking customer communications, history, and billing. The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and clearly.
Cons
The labor rates and inventory management features are ok but are a little challenging to work with at times. Fortunately, we don't use these features very extensively and I'm sure that, if we did, the customer support team would help us get these up and running better. They are just not super important for how we perform our work as well as preferring Quickbooks for inventory management.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It is a user friendly software
Reviewed on 2024/01/04
Pros
tasks in auto repair shop management. From scheduling and estimating to invoicing and inventory management, Shopmonkey has got covered everything
Cons
Nothing as of now but need a improvement in customisation
Shopmonkey FAQs
Below are some frequently asked questions for Shopmonkey.Q. What type of pricing plans does Shopmonkey offer?
Shopmonkey offers the following pricing plans:
- Starting from: US$199.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Shopmonkey offers four pricing tiers designed to cater to the diverse needs of auto repair shops: Basic Monkey: Price: $199 per month Key Features: VIN decode, user permissions, and digital vehicle inspections (DVIs). Clever Monkey: Price: $324 per month Key Features: Includes all Basic features, additional user licenses, and enhanced customer communication tools. Genius Monkey: Price: $475 per month Key Features: Includes all Clever features, plus heavy-duty (HD) vehicle lookup and QuickBooks integrations. Multi-Shop: Price: Customized pricing Key Features: Designed for businesses with multiple locations, offering unlimited user licenses and priority support. Each plan is structured to scale with the growth of your business, offering additional services such as the Shop Marketing Suite for $449 per month and Heavy Duty features for specialized needs.
Q. Who are the typical users of Shopmonkey?
Shopmonkey has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Shopmonkey support?
Shopmonkey supports the following languages:
English
Q. Does Shopmonkey support mobile devices?
Shopmonkey supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Shopmonkey integrate with?
Shopmonkey integrates with the following applications:
Nexpart Distribution Management, PartsTech, QuickBooks Desktop, QuickBooks Online, QuickBooks Online Advanced, RepairLink
Q. What level of support does Shopmonkey offer?
Shopmonkey offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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