About Shopmonkey

Shopmonkey is a cloud-based auto repair solution designed to help businesses in the automotive industry manage their processes through appointment scheduling, invoicing, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.

Key features of Shopmonkey include maintenance scheduling, technician time tracking, customer relationship management (CRM) integration, quoting, billing, and work order management. Teams can view customer payment details and generate summaries of invoices to calculate outstanding dues. Calendar integration enables auto repair shops to keep track of appointments, improving workforce efficiency. Plus, it comes with customizable templates for various purposes such as messaging, inspection documentation, and canned job responses.

Shopmonkey automatically notifies users about job authorizations, appointment confirmations, invoice payments and more. The platform also integrates with various third-party applications including QuickBooks, PartsTech, Motor, and Carfax.


Images

Shopmonkey Software - Customizable Workflow
Shopmonkey Software - Digital Vehicle Inspections
Shopmonkey Software - Fast Estimate Creation
Shopmonkey Software - Two-way Texting & Emailing
Shopmonkey Software - Diagrams and Procedures
Shopmonkey Software - Online Payment Options
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Shopmonkey Software - Customizable Workflow
Shopmonkey Software - Digital Vehicle Inspections
Shopmonkey Software - Fast Estimate Creation
Shopmonkey Software - Two-way Texting & Emailing
Shopmonkey Software - Diagrams and Procedures
Shopmonkey Software - Online Payment Options

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Shopmonkey

4,7 (234)
VS.
Highly reviewed

Starting Price

US$199,00
year
US$29,99
month

Pricing Options

Free version
Free trial
Free version
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Features

42
29

Integrations

5
3

Ease of Use

4,7 (234)
4,4 (389)

Value for Money

4,6 (234)
4,6 (389)

Customer Service

4,8 (234)
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Reviews

Overall rating

4,7 /5
(234)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,8/5

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Showing 5 reviews of 234
Don
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Shop Monkey Review

Reviewed on 2019/10/04

Shop Monkey runs my whole shop on a daily basis, its the first thing I open when my system comes...

Shop Monkey runs my whole shop on a daily basis, its the first thing I open when my system comes online and the last thing I close when I go home. it manages my employees time, customers, scheduling, parts and my daily workload, not to mention all the financial data you need to run your shop.

When I started with shop monkey I required a software to help guide me in the right direction and have everything needed that maybe I would not have thought of to run and manage my business.
I will admit at the very beginning I found some things missing and with some struggles.
But the support and growth of Shop monkey quickly rose to meet my needs. Shop monkey team worked on every one of my requests and concerns and built it in to the success it is today and at a very quickly pace, working though all my needs.
I am very satisfied in the direction it has and is going. I'm excited to see the next new things that come to production in the software.

Pros

It had a new updated technology look and feel to it, was not the old typical updated Green screen look with some windows added.
Was easy to navigate, and I was looking for a web based software that I did not have to constantly be upgrading software hardware and OS to keep running.

Cons

Was missing some of the deep in depth business functions, that have mostly been added already. it needed more functionality in administration of users functionality and controls. that have also been fixed.
Reporting was missing features and has been much improved.

Alternatives Considered

BAAR and Shop Boss

Reasons for Switching to Shopmonkey

I will give you a quick idea of my background so what I say here has more weight. I left automotive to go into IT and was an IT engineer for 22 years before going back to automotive, so I have a very deep understanding of technology and software and knew what was best for me and my shop. I chose Look and Feel and newer generation of software platform to the others that where old software redesigned to look pretty, but because they are all build on older platform software they will have to rediscover and rebuild to get to the next generation software like shop monkey. I didn't want to have to go through that kind of transition later when the other companies realize they need to catch up and while in the middle of running a busy shop. so I went with one that was already built for the next generation of software.Thank you!
Jonathan
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Shopmonkey Embraces Modern Customer Service Standards

Reviewed on 2020/08/14

Love it! Can't stop talking about it. My wife and kids like it because I come home less stressed...

Love it! Can't stop talking about it. My wife and kids like it because I come home less stressed and exhausted, and earlier in the evening than before. They get to see me more, and have more of me when I am there because my workplace experience is so much better. Thank you Shopmonkey!

Pros

This is a tough one, but probably the feature I like most is the transparent, simple, clean, and professional way Shopmonkey allows you to communicate with your customers. Their system saves us time in communication, which means we can communicate better, more often, and still in less time than traditional ways of picking up a phone. Customers like being kept in the loop more, which means they call in less and feel more cared for. All in all, our customers are thrilled with the new software, and our shop office has never been more calm and available for them.

Cons

It has its fair number of glitches, but even then the development team is on it, and issues I raise flags about get addressed right away. This software is rapidly improving, so this doesn't bother me.

Alternatives Considered

Mobile Manager Pro

Reasons for Choosing Shopmonkey

Because who wants to use a dinosaur when they could use a high-performance supercar. Not even an exaggeration.

Reasons for Switching to Shopmonkey

Because Shopmonkey isn't an add-on and their customer service is A+. When you are using a dinosaur, you don't want to improve your experience by mounting a smaller dinosaur and having the smaller dinosaur ride the bigger older dinosaur.
Amy
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Mixed reviews

Reviewed on 2023/06/09

It has really made things easier for our shop. Being able to start quote/estimates and carry them...

It has really made things easier for our shop. Being able to start quote/estimates and carry them through all the way to the finished invoice is great. I love the appointment reminders and how easy it is to send estimates and invoices as well as get authorization for services.

Pros

Firstly, they have be best customer service. Any time I needed help with anything, they were quick to respond and if they didn't have the answer they got it for me right away. Professional looking invoices that are easy to read for customers. Search functions are great. They let you look up almost anything with a few key strokes.

Cons

The price is the tough to swallow. We are a Canadian company being billed in American dollars. The exchange is killing us and making it even more expensive. The system is still really slow. I know they are working on fixes for it but some days it is so slow we can't use it. Labor rates, procedures and general vehicle information specs and other information isn't as great as they let on. There needs to be an easier function for that.

Alternatives Considered

AMS Protractor

Reasons for Choosing Shopmonkey

Needed more functions that were associated with the automotive industry.

Reasons for Switching to Shopmonkey

Easy of use. Up to date looking interface. Had almost all of the functions we were looking for.
Charles
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great customer service

Reviewed on 2020/06/13

Pros

Customer service, hands down. The software is relatively problem free but should you need help finding a feature or even adding one that wasn't there before this company is super responsive. Quick, accurate responses that save you time and money.

Practical use is good, the ability to add canned services for commonly sold packages is great. They've recently added the ability to move line items between and within services - sounds small but anything that helps provide more clear communication w/customer is great and the SMS feature, with pictures, is great for that.

Cons

Like most automotive packages some tie in's don't work well - carfax (separate product that SM integrates with) has plenty of problems but that's the carfax product not SM. Same with the parts/labor lookup.
Invoicing and reporting are not as feature rich as other platforms. Things like "sales tax" reports should be integrated into any invoicing package but SM does not handle tax well.

Hannah
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love, Love, Love Shopmonkey!!!

Reviewed on 2019/11/15

My overall experience has been great! It was totally stress-free switching over from our other...

My overall experience has been great! It was totally stress-free switching over from our other software. The support team imported all of our contacts and parts info from the software we'd been using. Shopmonkey is just so easy to learn to use! Everything is so intuitive. If you do have trouble, the support team is literally just a click away and respond super fast! I love being able to offer online payments to my customers as a payment option. I really love being able to communicate with customers through text/email right through the software. Can send an estimate or invoice with the click of a button instead of having to save it as a PDF then opening up my email account and attaching the doc. The workflow feature is so great because it helps us stay organized with our customers! Sticky notes are a thing of the past for me now!

Pros

It is very easy to use! There is little to no learning curve. Very intuitive! Also, has some really great features that I'm loving! Everything works seamlessly! It's a lot of fun to use! Shopmonkey's support team is probably my favorite feature! These guys are phenomenal! No having to call into a tech support line and waiting on hold! Just send a message through Shopmonkey's chat feature and they respond within a minute or two. They've been able to answer my questions every time. They haven't let me down once.

Cons

I can't really think of anything I don't like about Shopmonkey! I'm looking forward the release of the mobile app!

Showing 5 reviews of 234 Read all reviews

Shopmonkey FAQs

Below are some frequently asked questions for Shopmonkey.

Shopmonkey offers the following pricing plans:

  • Starting from: US$199,00/year
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing is available on monthly subscription basis. Basic Monkey - $199 per month Clever Monkey - $324 per month Genius Monkey - $475 per month Heavy Duty - Contact for pricing Contact Shopmonkey for Enterprise pricing details.

Shopmonkey has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Shopmonkey supports the following languages:

English

Shopmonkey supports the following devices:

iPhone (Mobile), iPad (Mobile)

Shopmonkey integrates with the following applications:

Epicor, Nexpart eCommerce, PartsTech, QuickBooks Online Advanced, Quickbooks Online

Shopmonkey offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Shopmonkey.